Xplor Triib Erfahrungen

Love the Software

Kommentare: The experience has been great and the customer service is awesome. They are quick to respond to even the most basic question. They also constantly release app and feature updates, improving the product regularly.

Vorteile:

As a gym owner Triib has made management much easier. Programming is easy to post to both coaches and our website through the software and has allowed class check-ins seamless. We switched from a software solution that lacked many of these features and this has allowed us to scale as we grow.

Nachteile:

The ability to add a percentage discount to every member. This came into play during COVID shutdowns. Also, the ability to indefinitely place a member on hold, currently you have to place and end date.

Triib Review Oct 2020

Kommentare: Overall it has been good, just wish the product grew with the industry.

Vorteile:

Class registration, subscription billing, and customer support.

Nachteile:

Steps to book an appointments, inability to book an appointment on the app or see personal schedule inside of Triib on my app as an admin. other very small things that would just make our life as owners easier - easier to read reports, google sync

Basic and in need of maintenance and more investment

Kommentare: We migrated from Glofox. The gym software itself is basic and quirky. Standing it up is easy, but only when you use it for a while do you really uncover how time consuming and clunky it is. We find bugs all the time that should have been caught by QA. Many of these bugs haven't been closed with no ETA. There is a tremendous amount of data captured that we'd love to harness to ensure retention and better communication to our customers but it's impossible with the way this system is designed and the way it interacts with it's marketing features. Very disjointed, and a huge loss of potential that is so aggravating I'm about ready to stand up my own dev team. Zapier integration is possible, only about 10 fields can be shared, so there is no hope there. My customer's find it difficult to use. There is a lot of friction and many clicks to get started. UI is out of date. After 1 year of using this daily, my conclusion is that there is very little investment in this platform. If you have a very basic need, this will probably work. But don't expect a single frill. Don't expect this platform to grow with you as you grow your business. I will 100% switch to another platform as soon as I find an alternative that works with my B2C and B2B needs (as I need to share my studio space as a resource distributed between the two).

Vorteile:

Marketing automation add on has enabled us to nurture client relationships but we're severely held back as Xplor isn't catching up on features available in the MarianaTek version. So, we like this app for it's potential only and feel it is severely underinvested in.

Nachteile:

Many bugs and gaps in features that make the product feel incomplete. Lack of investment and issues open for several months both on gym management software and marketing side. Triib even removed the page to submit feature requests! Two different support teams whom you must communicate via email or chat which makes diagnosing and finding workarounds extremely onerous/time-consuming for a small business owner. No capability to admin marketing (where we receive live SMS from customers) on mobile.

Great value and a great product!

Vorteile:

The performance tracking piece of Triib is great, and when you couple it with the back of the house reporting that Triib has available, it is a great product to manage your boutique gym!

Nachteile:

There are some additional reporting features that would be beneficial for business owners. The software development team appears to be doing a great job of prioritizing and developing features that are the most beneficial for the most gyms.

Been on Triib for over 3 three years now

Kommentare: Customer service is prompt
Product has not improved much over the years for my uses
Once you are on, it is really difficult to switch because of all the set up

Vorteile:

Ease of billing the memberships, building new products or services is easy. Downloading the reports have been helpful in analyzing the business.

Nachteile:

The store works, but is a lot of clicks to get around. I would like to be able to stay on the store, keep the last product up, and the ability to bill multiple members for the same product at one time.

Very comprehensive management platform

Kommentare: Overall good experience. I'd recommend it, as I see potential.

Vorteile:

Billing was fast and easy, and the money became available very fast. It accurately reflected my facility's needs with scheduling, billing and record keeping. It was fairly easy to use.

Nachteile:

You can tell that it's a new company that's still working out its kinks and learning to understand its customer's needs. Some features were convoluted or not available. There were some obvious features that were missing, for example, a clear history of who signed up and cancelled for classes, a no-show option, an option to cancel last minute but still charge the member that session, the ability to schedule 2 personal training clients in appointment time, etc.

More disappointed as the years go by.

Kommentare: Immeadiate processing features are clunky and unreliable. I have wasted so much time, and have been distracted before, during, and after class, trying to process a litiny of user requests, from drop ins, payments, check ins, logging results. I had to start using and paying for an additional programming platform that allows me to push programs, display programs, and record individual workout results because TRIIBS features in this area just aren't intuitive and members just starting to pay extra for their own platforms. Wrong answer!! I cringe everytime that I have to help a drop in or a potential new member navigate through the front desk kiosk because it almost never works as intended and make us look disorganized and unprofessional. I can't even begin to count how many times a new member has had to fill out their profile, waiver, and payment information 2-3 times before the system works. Most of the time we have to short cut to the waiver, and use another method of taking payment just to get them going, and to cut down on everyone else trying to check in before class starts. I am so fed up with making suggestions, and hearing that features are being worked on.......

Vorteile:

decent back end administrative functions. I like the idea of the event / challenge features, but operationally, they are too difficult to navigate and as a result, the members just end up blowing it off.

Nachteile:

user interface is terrible. almost any feature that requires basic user (member, or potential member) operation is unreliable. It isn't easy to use at all. Even the Front End Admin features are a pain in the rear. TRIIB tries to do too much, and as a result is shoddy at almost all of it. TRIIB as a decent foothold at being the best gym administration platforms out there, however, their programming and event features, muddy the waters. There are several great programming and workout logging platforms out there. That is all they focus on. TRIIB would be better to just allow for integration with these successful systems, rather than try to do what they do........Beyond the White Board and SugarWod.

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Kommentare: I have received the benefit of having all the workouts in the same location.

Vorteile:

The interface is set up decently in that it’s easy to maneuver through the different pages. Never had a problem quickly looking up a workout.

Nachteile:

The app crashes a decent amount and find it unreliable when going through a weeks workout. Some bug fixes have gone in tho.

Highly Recommend for CF gym owners

Kommentare: Overall, good experience with system doing what I need it to do for my gym business. I would highly recommend to other gym owners looking for recurrent billing and member tracking

Vorteile:

Great features for gym owner. Good for recurrent billing and member tracking

Nachteile:

learning curve to be proficient with features.

Good enough, needs refinement

Kommentare: Helping me track more WODs.

Vorteile:

Its super easy to turn on and see the daily WOD. Its fun to track scores with other gym members. Its free to users at a gym. It does enough to be useful.

Nachteile:

Its hard to switch between days to get different WODs. It would be nice to just swipe left or right to get to the next day.

I think they are trying

Kommentare: I use it to manage my gym membership and coaches, book personal training appointments.

Vorteile:

the ability to program and have it show up for members on the app is nice.

Nachteile:

It actually makes my life harder. Nothing is easy or works as it should. Simple things that I would expect my system to do are not done, such as pro-rating a bill when a member goes on hold, or deducting a punch from an attendance pack when a client checks in. I have given Triib an honest try, but they just don't seem to get it.

Solid. Features such as the Open Challenge are amazing, members love them! Coaches corner too.

Vorteile:

It's all in one. Having everything that we need altogether for our members is a huge bonus in my opinion. Automated billing, programming, the RSVP for class system, are all used. Obviously, reports are great for tracking attendances as well. We've recently begun relying more on the messaging system - being in the Northeast with weather being unpredictable and many older members not on Facebook or social media, the text and email feature has been a time saver with last minute communications.

Nachteile:

There have been bugs and hiccups along the way but I don't imagine a service exists that doesn't. Service tickets have fallen through the cracks once or twice but nothing I would be hesitant about.

Junk software built with duct tape and hope

Kommentare: implementation was difficult. customer service gets defensive. Their documentation is out of date.

Vorteile:

Nothing. It used to be a cheap option until they increased the price by 30% with no new features or improvements to make up for it.

Nachteile:

Nearly everything is awful: - the design is confusing. Similar functionality that you would need together are placed in separate parts of the app. - error messages are often, and confusing. - basic functionality is still missing. - they're more concerned with building new features than improving old ones - you can't update the price on a membership plan - if you need to change your rates, you need to create entirely new membership plans, and then manually go into each member to update it. It's an enormous pain. - their mailchimp integration verges on being dangerous - it's wiped tags from my contacts, unsubscribed hundreds of people. - people can't use the same email address if they were at another gym that used triib at some point The list goes on. these folks don't know how to make software and they haven't tried to learn.

Love this Software

Kommentare: Members and coaches find the software very user friendly.

Vorteile:

I really like the ease of navigation. It's very simple to get to where you're going, even if you've never tried to access certain things.

Nachteile:

My only issue was when ordering something, I was given a code for 50% off and it added it instead of took it away.

Do NOT Purchase.

Kommentare: Absolutely terrible and will never go back to this company and definitely will NEVER refer anyone to this. The only time I will bring this company up to anyone is to inform them that it’s a complete scam with a trash service that doesn’t care about anything other than make money for themselves and screwing over other businesses

Vorteile:

The calendar was clean looking for the most part. But the app version of the calendar doesn’t show you the times you have blocked out manually.

Nachteile:

The payment processor is terrible, the reporting gives you completely inaccurate numbers in every way possible, the customer service doesn’t speak English and doesn’t understand your questions so they repeat themselves. They also don’t have a phone number you can call and even if you get customer service to actually pick up a phone and call they call you from a blocked number so you can’t call them back. They scam you out of your money to lock you into a year long contract. And the custom branded app crashes constantly.

Triib Value Beats Other Software

Kommentare: I love TIIB. It’s better than the three other competing products I’ve used in the last 5 years.

Vorteile:

Triib has a one stop shop functionality. I use it to integrate with my website and push schedules and programming. I use it for billing, booking and programming.

Nachteile:

The programming aspect has some limitations that seem easy to fix but are still missing.

Great product

Kommentare: Great product for the price, customer service very responsive. Definitely recommend.

Vorteile:

Very user friendly. Just used to organize an event. Went very smoothly. Communicating with members very easy. Platform is good with great dashboard to give a glimpse to business daily.

Nachteile:

Transition wasn't the smoothest, could be how data was delivered from previous company

Made the switch!

Kommentare: I have used the Triib platform to manage every aspect of our gym since we opened in 2014 and it's been phenomenal!

Vorteile:

The Xplor Triib user interface is smooth and easy to use.

Nachteile:

The app can be slow at times but a quick relaunch usually remedies it!

Exactly what we needed!

Vorteile:

The kiosk and the app make our lives as admins much easier. Having a website that we can customize that is also very professional. I love that we can set it up for our staff to be able to add members and handle their financial info.

Nachteile:

I wish we had notifications, for both us and members, when their membership package is about to expire.

Still deciding

Vorteile:

Seems more all in one. Hopefully will become more practical.

Nachteile:

The update took away the check marks by clients name to denote reconciled.

Opening during a pandemic is hard, but this software made it easier!

Kommentare: Triib has been great to work with so far. The on boarding process was easy and we had all our questions answered quickly. There haven't been many "check ins" on us lately but I suppose that's because everything is going well!

Vorteile:

The class check in process is simple and fast! Signing up new members is an easy process and allows for quick access. It is very useful that clients can rsvp and update preferences online. I love the forms and templates for automated email and messaging.

Nachteile:

I wish the software allowed for online sales from the shop. Other, than that, everything is easy to use and needed.

Triib Review

Kommentare: Overall, the experience has been good

Vorteile:

Easy to post information on classes and upcoming events, administration interface is easy to use

Nachteile:

Setting up payment requires a lot of work, and it's not easy to set up promotions, discounts, or one off purchases

FutbolerFit Highly Recommends TRIIB

Kommentare: Fantastic! TRIIB has been a great platform for us and I highly recommend it for gym owners of any type of fitness. It helps make our day-to-day operations a lot easier so we can focus on other things.

Vorteile:

The ease of use is amazing with TRIIB. It is simple, clean, and effective. I have tried other all-in-one softwares, and this has made my life a lot easier.

Nachteile:

There are not too many cons, just improvements that I think could be made that I'm sure TRIIB is already on top of as they continue to grow and advance.

Love triib

Vorteile:

Generating reports like projected revenue, monthly birthdays and attendance

Nachteile:

Not sure how to look up when was the last time I programmed a particular workout

Software has a mind of it's own

Vorteile:

Ease of programming and being able to see the whole week. Challenges and competition platforms App

Nachteile:

It just decided to stop charging members and still listed them as paying members so I couldn't see that they weren't being charged. I contacted cs for their help because I found a few accounts like that. They said they fixed it and then I found about 10 accounts recently that have been experiencing that problem which explains why my revenue decreased even though memberships went up.