Epos Now Erfahrungen

Excellent POS system for various types of business, expecially hospitality ones

Vorteile:

- great 24/7 support team - elastic SAAS solution that can be customised for various business needs - cloud-based solution that can work on any device and any operating system

Nachteile:

- pricing seems fine initially but the sales team constantly keep pushing for paid support plan - this might be expensive - As this is a massive provider, you might sometimes wait a long time for your new features to be implemented

Amazing

Kommentare: Great customer support, very easy to use brilliant for accountancy and amazing software

Vorteile:

To be honest is pretty much nothing I consult with this software it is absolutely amazing I love the statistics on it the graphs all the financial information that you can gain and the simplicity of it all the amount of information you can extract about your business is Colossal.

Nachteile:

Only downfall was the free tanning app. Not in-depth enough to move with the speed of our company growth. Tanning App was extremely basic. I approached them on many occasions to try and develop it further but it was not possible. There was no tanning applications that were able to integrate with it either. So I had to look for alternative software. Such a shame I really didn’t want to move from Epos now.

Hidden fees, broken promises

Kommentare: Horrible, difficult to use, customer services horrible, constant hidden charges on sales as well as use fees $$$$$

Vorteile:

They don't really stand out above anyone else, so nothing really

Nachteile:

Fees, hidden charges, difficult customer service

Watch out for GOT YA's in their contract

Kommentare: While the software did what it was expected to do, the on going support is disappointing. Case in point, company closed in March 2023, we tried to cancel the account shortly after that. Cancelling the account is very difficult! We recently sold the hardware rather than binning it. Surprisingly, even through we had contacted tech support at EPOS NOW and cancelled, and advised that no further action was required, we had an email from the new owners that they had access to our accounts? Not sure that's very secure or legal???

Vorteile:

The EPOS NOW software generally worked as expected. Once we signed the contract, we generally found it difficult to contact tech support, but we worked through it and got there in the end.

Nachteile:

What really frustrated us was the sneaky way they got us to accept the Protect Now Care Plan that we didn't want or need. After a change in circumstance, we closed the company only to find that we apparently accepted some sort of care plan.... I do I.T., why would I need a care plan???? Anyway we are legally stuck paying their monthly Protect Now Care Plan for 3 years or pay it all off. So just be careful and read their contracts carefully. We will never do this again.

Contact the BBB and your state Attorney General

Kommentare: It's a PAIN! Don't pay for this nightmare.

Vorteile:

Next to nothing! The people I spoke to at first were AWESOME! Then, once I paid, I got the WORST support.

Nachteile:

Horrible. Most of my scheduled calls were never met. They just didn't call for our set up appointments. They kept me on hold anywhere from 10-60 min. When things started to go south, they were harder to get in touch with. They are not holding up their end of the contract and want to charge me $500 to cancel my account. The 28 page Terms and Conditions are a MUST to read. They're convoluted and difficult to understand when there's a problem so be careful before you give them your credit card info. This is a paid for NIGHTMARE!!!

Terrible Customer Service

Kommentare: This system isn't as good as the one we changed from. Our old system got bought out and we were forced to change and I talked to many reps and looked at reviews and I can say that I was misled. Our system is supposed to come with 24 hour customer service and it definitely doesn't.

Vorteile:

Easy to set up and use for basic functions

Nachteile:

No ability to set specific times for orders to be prepared by. With so many take out orders happening, it would be nice to have the ability to have a set way to tell the kitchen when an order was being picked up instead of using "notes". It is terrible that if a bartender adds drinks to a ticket, the ticket gets switched to the bartender's ticket. Now our bartender has to keep paper tabs for customers and give them to the servers so that the tickets don't get switched. The worst is the almost non-existent customer service. If you need help "fast", forget it. I've waited on average of over 40 minutes to speak to a tech support member. Once I get them, they are helpful, but getting to them is crazy. I've tried the WhatsApp with the same problem. I've sent messages and didn't get any response for over a half hour. They make it sound like you will get immediate help, this is absolutely not true. I feel like once you are past your first month, you are on your own...they really don't care about you or any issues you might have. I am very unhappy with my decision to choose this POS system.

Worst POS you can get out there. Beware of the trouble after you sign up.

Kommentare: Probably one of the worst POS service out there. We still not open yet and they keep sending us charges. After we called in for many months, the customer service finally have someone reach to refund some of the charge. They assure us that there won't be any charge until we open. This month they send us another charge again. We emailed their customer relation, [SENSITIVE CONTENT HIDDEN] to get those charge remove and no respond from them. If you own a business, do you want to wait days or weeks to get a respond from a POS service? They locked us in for two years and won't let us cancel the service so we will be dealing with these horrible service for a while. We would not recommend going with Epos now no matter how cheap they offer you. Beware of the trouble ahead with this company.

Vorteile:

It's the cheapest choice compare to the other competitor. Probably the reason why they don't have good customer service.

Nachteile:

The worst customer service ever. Very challenging to get a human on the phone for help. Save yourself the trouble and get a different one.

A great tool for any business

Kommentare: This software has made my book keeping a thousand times easier.

Vorteile:

I like that it is user friendly and the back office functions make my paperwork so much easier to navigate.

Nachteile:

Slow to load and could have better options for integrating rewards and gift certificates.

Be careful when you choose an epos system

Kommentare: Terrible.

Vorteile:

The equipment looks modern and smart, the software was ook, easy read and accessible.

Nachteile:

Payment! You cannot control it. Despite closing the account, you still get billed.There is no debit order you can control, they cleverly use the same account ordering Transport for London use, they have access and take money from your account as they please and all you can do is close your whole account and block it against normal merchant use. Bank fraud departments take too long to investigate and don't stop the impending fraud in time. This is a terrible extortion. BE VERY CAREFUL, DO NOT GIVE YOUR BUSINESS CARD AND ACCOUNT DETAILS TO EPOSNOW.Every email you receive from EPOSNOW is DO NOT REPLY! They don't make it easy to get hold of them.

Easy to use, very complete software

Vorteile:

ePOSnow is a simple but very complete software, and allows the seller to control the business very easily

Nachteile:

There's a glitch here and there ; but nothing that disturbs significantly the work being done

If in Australia and in hospitality - do not buy this system

Kommentare: Although the Australian Eposnow team try to help and are friendly, they are inexperienced and short staffed. It seems they are working business hours of 9-5pm on Queensland time, which does not suit Australian hospitality where the time zones are different for at least 6 months of the year; and businesses are open 6am until 9pm.

Vorteile:

Ease of implementation Inexpensive Reporting Apparent integration to existing banking systems

Nachteile:

The support is only in QLD business hours. The integration with banking systems is not with Australian banks only Tyro. This software is only for retail businesses, and would be good; is not for hospitality venues - receipts are restrictive and are not set out for hospitality and the kitchen dockets are complicated and difficult to read.

Difficult implementation, but lots of potential

Kommentare: We are starting feed/retail/animal health products store, and wanted a cloud-based system with more flexibility than the dinosaur server-based systems typically used in our industry. We asked a TON of questions, demoed multiple systems, and decided Epos Now was the best fit; we've had the system for 4 months. Implementation was rough, to say the least. We were told customer service was based out of North Carolina; however, most of the reps we've talked to are very British. Nothing against Britts, but lingo is different, business is different, time zones are different- all making for minor challenges that we were not anticipating. Our implementation manager hung up on us mid-call when she had to go catch her train. We were instructed to enter products one way, then told we had to delete everything we'd entered (DAYS of work) and do it all over again. It cannot accept payments over $, which matters if you sell a large amount of product or invoice monthly. It is weight integrated, and when I was doing my initial inquisitions, made it clear that we would sell feed/seed in ounces, pounds, and tons with decimal values; the system only can measure in kilograms, which is not practical for most US applications. Manager overrides require the sales associate to log-out and the manager to log-in; an override code would be so much more efficient. However, when you actually have a client in front of you for a simple transaction, the transactions are smooth and easy. The sales interface is very user-friendly. It works great in the remote setting for pop-up shops. It was not expensive. The apps are interesting- it's nice that it makes the basic system very affordable and there are many apps available, but it is overwhelming to know which apps I need and how to use them. It could also potentially get expensive if you added many apps. As a young company, they are motivated and do continually work to improve the product and add frequent updates; however, we were told some features were a part of the system, but after purchasing the system were told that they would be available in the 'next update'. After about 2 months, we had a serious discussion about ditching this system and switching to another. We ultimately decided to stay with this system, accepting that all systems had limitations, and crossing our fingers that the worst was over. It does appear that the worst is over; however, we've only been going at this for 4 months, so ultimately time will tell.

Vorteile:

Sales interface and usability for transactions Overall look and style of equipment and graphics Price for value Mobility and Flexibility

Nachteile:

Misleading information during demo/search process Unreliable support during implementation Lack of standard features and functions- units of measurement, limit on dollar amounts, etc Confusion regarding which features are/not available via apps

Good system, but the true shining star is one of their employees.

Vorteile:

We purchased your POS systems for both of our shops earlier this spring. We were upgrading our Gettysburg shop and opening a new location in Charleston, South Carolina. On the day before our opening, we installed the Bixelon barcode printer, and the plan was to print all of our labels that day so we'd be able to open and take sales the next day, April 1. When we tested the labels we'd printed, we found that none of them would scan, which was a major problem for us opening the next day. One of the Customer Support had been working with us already through weeks of a difficult installation in our Gettysburg shop, and when we realized the issue with the labels not scanning, he had already gone home for the day. It was a Friday night, and we were in a panic. Thankfully, a lady working your call line was able to reach out, and that customer support went above and beyond the call of duty, working with us for literally hours, ultimately discovering a bug within Google Chrome that was causing the issue. He then quickly fixed the problem, allowing us to print labels for all of our hundreds of hats and to open on time the next morning, with our system fully operational. Since then, continued to be quickly responsive to any issues we have encountered. We have been meaning to write this letter for some time now, but opening a new shop has been all consuming. We are ever so grateful to the customer support and feel that he is a true asset to your company. He is patient, personable, and calm, and a fine representative of your business. If he were our employee, he'd most certainly be first in line for a promotion.

Never buy EPOS and don't bother buying if you are in Canada

Kommentare: I will strongly recommend this product to people I hate and let them suffer.

Vorteile:

I hate the system. We add inventory and the system will not pick items when customers are standing in line. Not only this is irritating, it becomes embarrassing also.

Nachteile:

Everything. The screen will not work if sunlight is coming on the screen or even nearby. In Canada, I can't add certain taxes and fees. I can't get a detailed end of day report that separates my sales types by-products. Lottery redemption is a huge task and customers complain of wait times. Don't ask about customer service. You need something, UK customer service will call you in the middle of the night. I received my box and I was promised a customer display (please not although they will show you it is not included) am going back and forth with customer service for the last 2 months and they still have not given it to me. Their employees will tell you "yes, we are misleading, but it is not included in your base price". And good luck dealing with customer support. I have decided to move my services to some other service provider because Epos Now will not take care of my grievances and I don't have time and courage to deal with their customer support because they simply don't care. AND ONE VERY IMPORTANT THING. DON'T GET INTO THEIR SALES TACTICS AND USE EVO PAY AS YOUR PAYMENTS PROVIDER. TRUST US, YOUR MONEY WILL NOT BE DEPOSITED IN YOUR ACCOUNT ON DAILY BASIS AND THEIR CUSTOMER SERVICE IS CLOSED ON WEEKENDS. EPOS NOW EMPLOYEES WILL MAKE $2K AS COMMISSION BUT YOUR LIFE WILL BE SPENT IN DEALING WITH EPOS NOW AND EVO PAY CUSTOMER SUPPORT.

Very useful system for SME

Kommentare: Very Good. It has helped us total our end of day sales and with the breakdown of items and sold we can easily separate the Vatable sales saving time for our accounts team.

Vorteile:

The software is easy to use and can be edited to suit your business needs with time saving folders. It also has a very user friendly interface that can be picked up in minutes making it great for getting new employees up to speed

Nachteile:

Updating the software was a little tricky but with the help of the telephone team this issue was resolved pretty quickly.

Avoid this company!!!

Vorteile:

None I don't have anything positive to day about my experience with epos Please read cons

Nachteile:

I worked with epos now for over 12 months and they made me waste so much time and money. I been having issues integrating my shopify account with my epos account for over 12 months, stock level was incorrect and also the app wasnt syncing properly. I have been having the same issue for 12 months and spoke to over 20 different staff members but still the issue hasn't been solved till today. Every phone call i had lasted between a hour to 3 hours. Their customer service is not trained enough and absolutely clueless on what they are doing as they admitted multiple times that they didnt know how to solve the issue and were waiting for their manager response on how to move forward. What makes me even more frustrated is that in over a year time of reporting the SAME issue CONSTANTLY day by day, i never had help from any of their managers in charge. I dont understand why epos is adding extra apps on their app store when they clearly have zero control on them. To add more features you ALSO have to make sure you to add more training etc you can't offer a service that doesn't work. I really hope that i won't have to put up with this company ever again, an absolute headache. Avoid at all costs!

Best Epos system on the market

Kommentare: If your looking for a new Epos system that does exactly what it says on the box and some, makes your life much simpler and keeps your staff and customers very happy with how easy the system
Is to operate then I suggest you pick up the phone and call Eposnow - and tick one more of those to-do boxes - sorted And finally to name names credit where credits due - Olly mate your awesome - thankyou soo much for all your help with the tech stuff and your programming and knowledge of the system is awesome, so a personal thankyou goes out to you especially but also all the other members of the time from start to finish - well done guys

Vorteile:

Straight forward to use with logical operating system integrates with other systems easily and seemlessly - the team at Eposnow offer second to none support with full programming and setup assistance on and off site - they set it all up remotely for me and when the day of changeover came it’s was literally 5mins and the old out of date system was out and my brand new all singing all dancing Eposnow system was up and taking money ! - the after support has been awesome not that there has been any issues but a few small tweaks here and there - my chefs love it seperate printers for each course clear easy to understand tickets, it also allows me to use the tab function to use as my hotel rooms and bill transfers happen easily. Back office is easy to navigate and gives me real time information, my specials are set up and are simple to amend each day - I can’t fault it

Nachteile:

Extreme hostility was experienced but not from these guys - it was from my old Epos solution company when I told them I was leaving - telling me I’d made a huge mistake and I won’t get any support or help - this was the exact reason I left them and went to the guys at Eposnow - I won’t mention names but if they, as I do keep an eye on the competition, and they read this they need to take a good long look at the guys at Eposnow and how they really look after their customers - they might learn something.

Buyer Beware!!

Kommentare: Absolutely Horrible and dishonest

Vorteile:

Friendly Customer Service Staff. Albeit their hands are tied they can do nothing to help you!

Nachteile:

Buyer Beware Epos Now WILL SCAM YOU!! I was warned by others and because of the price-point of their system I did not listen! Please don't make the same mistakes I've made! I started by filling out a simple general interest in POS systems on Instagram and Epos aggressively stayed after me. Their sales staff are high pressure! I explained from the outset that my business was still under construction and I didn't need a system yet. I was assured that if I purchased their hardware, I would not be charged until I activated it. As of today, March 23, 2021 I've been charged every single month! I have tried since December to get this account paused and stop being charged. I've been promised every single week since the first charge that they would "pause," and refund the charges. Their staff are kind to you on the phone but they have not intentions in fixing this! They will lie to you to get your business, and God help you if you need to resolve a problem! Sure, they will answer the phone and promise that they are "investigating" the issue. They don't mean it!! Covid-19 has assaulted my business in so many ways in 2020 and I don't need a high pressure sales team lying to me and then whilst I'm still not open charge me every single month for a service I'm not prepared yet to use! I have asked since January to shut the account down. NOTHING! February, NOTHING, March, NOTHING! They are still investigating my claim! Hmmm. Please, go to other POS companies.

Poor Support & Implementation

Kommentare: I've run several small businesses for the past 30 years and this is absolutely the worst software decision I've made, the platform and support are just horrible.

Vorteile:

Unfortunately, there is not a lot to like I moved from NCR Silver which was exceptional and unfortunately, EPOS does not compare.

Nachteile:

The assignment of modifiers is incredibly poor it's an overly complicated process that's just not necessary. NCR Silver has a much better method, simply easy to follow and time-efficient. There is no training mode, a rather obvious omission. The back office is like something coded in the '80s the screen does not even resize to your desktop! you have to extend your desktop to about 4 times its width and then scroll across, you cannot see all the options on the screen, ridiculous. The integration process is handled by multiple departments and wastes so much time. My transition from NCR had multiple errors and you don't know who to call to solve the issues. The call centre is non-existant you call and are just put on hold, in comparison you call NCR and you are put straight through to a real human and your issues are resolved.

Avoid at all costs!

Kommentare: From what I was told this was a great system however in reality it could do only a small percentage of things on my list - such as remote access, custom templates and access to packing slips etc from another location. Then the costs started adding up... there was an additional $25 charged each month for who knows what (I was told support - but that was a joke), another $50 a month just to connect to Xero, then upwards from $25 to use custom templates - a must as their standard design is pretty bad. Support was, well a joke. We were told we had 'training'' however we could not connect with them, we had about five changes in people we were deailing with (I could never keep up) and they con't get the phone numbers to call or even business name correct. They I received a call saying training had finished and we had 'graduated' - when it had barely started and still having a long list of questions. And then their anytime support.... having been locked out and it stating log-in to get support which obviously wasn't at all helpful, I tried to call a few times and couldn't get through so messaged their live support... and was told it was not their problem - not their problem? Who's problem was it then? . Having vented my frustration I was esculated to a supervisor who was great to start, but three weeks later I am still waiting for answers to a number of questions sent, let alone actual replies.

Vorteile:

Seemed at first glance to be value for money, great support and was told would do everything on my list.

Nachteile:

Things we were told it could do we were unable to find, would on occasion log me out and not allow myself or anybody else back in thereafter.

Avoid

Kommentare: I've given up contacting customer support, you get nowhere with a serious issue. It is always referred to the developers.
My issue now is that stock re-order levels are not be alerted to me.

Vorteile:

As a retailer there is not a lot to like about this software.

Nachteile:

Clumsy, does not integrate with apps, especially shopify. Features are aimed at the hospitality industry, not suitable for retail. The database is clumsy, you can only search for products on the till if they are listed as for sale on the till. With over 2000 products in my inventory that makes the till slow. Integration with card payments is awful. You request a fix and it takes months, but the system is always being updated with cosmetic upgrades. Avoid like the plague

Eposnow is a phenomenal software!

Kommentare: We began as a very simple bookstore, with only a couple hundred products, and thus very easy to manage. Later on, as the business grew, I realized we needed to move into the future and purchase a point of sale. Eposnow has filled that need like only they can. We originally were bogged down by the fact that some of our books had no barcodes. They were able to teach us to barcode our products, and we could use them in tandem with the pre-barcoded books! Fluid and simple, and very excited for the new update!

Vorteile:

Everything! Easy to use, straightforward, dependable, cheap, and powerful! I've never had such an easy experience with technology, and all of my hardware has worked seamlessly with the software!

Nachteile:

Honestly, no cons. I wish there was more customizability, but a few of my feature votes have come through such as preauthorization, so the feature voting system does work well! I also was bothered by the quality of some of the training videos, but since they were free I wasn't too surprised. The customer display sometimes reads the wrong price.

Fine pos for features and functionality, terrible support, and bug filled

Kommentare: Starting out great. Software worked, it grew as we grew. About halfway in, we started getting bugs, errors, breakdowns. Sometimes they were resolved, some we are still dealing with today. In almost every scenario when dealing with customer services (except for UK team, they are great) I have had a terrible experience. Mostly from representatives who don't know the software well enough or flat out not being able to fix issues. Dev team may have been changed since we started as the multitude of updates with bugs/issues/errors has increased exponentially. Great software, just poorly managed/programmed.

Vorteile:

Good variety of features and highly customizeable.

Nachteile:

Probably the worst over customer experience I have had across any industry. And this is not after one bad experience, this is spanning 3+ years

Hopeless Company

Vorteile:

No Pros! Support & Customer Service hopeless. Not sure how a company is legally allowed to offer a solution that does not work!

Nachteile:

Now been using this company for 2 years and they still have not managed to integrate our Magento system with the Epos Now till. They have outsourced this to 3 different companies during this time, all have been very amateur and have failed! It has cost my company thousands. Absolutely disgusted with the level of service we have received. Over the last 2 years we have gone trough a number of Epos Now staff, as they are constantly leaving. Will be seeking legal advise! If you have got a Magento system KEEP CLEAR of this company! They offer a solution that does not work!!!

Perfect option for my Business

Kommentare: I use Epos Now for my POS, employee clock in/out and inventory management (small portion). The easy customization makes its very intuitive for employees to learn and start using right away.

Vorteile:

This software did not over burden me with things I did not need. Customization made it a good fit for my business, plus its very easy to use.

Nachteile:

A few of the functions are not so easy to find, but customer support was able to help.