Connecteam Erfahrungen

Most Valuable APP for SMB Ever

Kommentare: Our company utilizes employees here in the US, and numerous remote employees in the Philippines (less than 20 employees). We had one solution for scheduling, another program for task and project management, another app for messaging, and a cloud-based program for time-tracking. Until we found ConnectTeam. Everything we needed (plus more), all in a single solution. Not only did we cut our previous costs by 80%, everything is now in a single solution.

Vorteile:

- Only add the functions you want. Not encumbered by bloatware or features we will never us. - EXTREMELY intuitive. Once create an account, do the 5 minute walkthrough and you feel confident enough to manage yoir company. - Their FREE option is actually very useful and includes 80% of the features. - FLAT-FEE pricing! Once you decide to upgrade (we chose $29 plan) No 'per-user' cost like virtually every other solution. One flat-fee and can add up to 200 users with no hidden fees. - 24/7 live support; even for the free account! When we first got started, we had a couple hiccups, and at 1:30am, their live support spent over an hour helping us get everything working perfectly (thanks again Noam). - Supports overseas employees in other countries natively. E.g. we have employees in Philippines, and the installed the app and verified their phone numbers via text on their Philippines phone with no issue. Can text-message filipino worked through app, even on free mode. - Messaging/chat options are way better than other messaging apps. Like 'voice' chat, and the ability to integrate other formats. Supports rich text. Take FB messenger, Sling, and viber and combine all the good features, and this is what you have. - GPS tracking of all remote employees.

Nachteile:

- At the time of writing this review, all admin features have to be done through website, and not through the app (though they say they are working on that). - Could use more hierarchy fratures, other than just basic. Would be nice to see customizable permissions for Administrators (may support but I didn't see). - App only supports Android and iPhone. No desktop app for Windows or Mac available.

Connecteam: A Comprehensive Employee Management Platform

Kommentare: Our overall experience with Connecteam has been positive. We've been able to reduce our administrative workload significantly by managing all of our employees in one place. The customer service is also very helpful in quickly resolving any issues we might have.

Vorteile:

Connecteam has been an invaluable asset in streamlining our employee management processes. It has made it easy for us to manage all our employees in one place and stay organized with our tasks and projects. Additionally, the mobile app ensures that everyone is always in the loop with the latest information.

Nachteile:

While Connecteam is a great platform for employee management, the pricing can be a bit expensive for smaller businesses. Additionally, the platform does not have the most user-friendly interface, which can make the learning curve a bit steep.

Buyer beware (you get what you pay for!)

Kommentare: Their "customer service" is all online through chat, and they will always "put in a fix" and then expect you to go read some stupid newsletter to see if the fix has been implemented. They can't seem to see anything from their end as well, so they're constantly asking me for screenshots or videos of the issues. Their managers don't seem to care either. I had a video chat with one to discuss a bunch of the time-eating features, he didn't take any notes and only seemed interested in one thing that "should've been working," and still doesn't. They clearly don't care that their product is sub-par.

Vorteile:

The employee use and ease is great. They love it. I hate it as the person who has to put things in, it's so un-intuitive and I spend WAY to much time scheduling.

Nachteile:

They've clearly not done good product testing in this program, simples tasks like right-clicks and basic functions just aren't there. It's A LOT of mouse clicks to schedule anything. It is sold as a time saving program, but it's not, and I consider myself pretty tech-savvy. It's just very not user-friendly.

Connecting the team with one simple app!

Kommentare: Overall Connecteam has simplified our payroll system in allowing us to have the entire team connected in one place. We used spreadsheets previously and this is much more user friendly for the employees who have a harder time with computers and cell phones.

Vorteile:

The ability to make various timeclocks for each department so that the clients we are working under is specific. This helps drastically with our billing for work.

Nachteile:

The shift attachments are not fully customizable. Drop down lists with text boxes would be much more convenient for our use.

Fantastic time clock software with a ton of extra features

Kommentare: We have saved time for the administration. We have gotten more clarity over our spend hours. Employees have gotten a better information and news overview. Employees have gotten a greater insight and clarity of hours. I could go on with all the extra benefits we have found using this software.

Vorteile:

It is hard to summarize. The software covers so many different platform uses. We primarily use it for time clock features but we get so many extra possibilities presented: - tracking of incident reports- Easy communication platform for important news, updates etc. - HR tracking of skills and courses- Travel expenses- Task management- Etc-

Nachteile:

Sometimes it is hard to find the correct way to setup a feature or function because there is a settings tab under each function.

my overall experience with Connecteam has been great.

Kommentare: My overall experience with Connecteam has been extremely positive. The platform is easy to use, offers great features like messaging, task automation, employee directory and time tracking, and it’s very user-friendly.

Vorteile:

What I liked most is how quickly and easily I was able to setup and utilize the features of Connecteam. I was able to set up a profile, invite my team members, create tasks, and track hours with minimal effort. The user interface was simple and straightforward, making it easy to use and understand.

Nachteile:

The thing I liked least about Connecteam was the limitation of file storage. The file storage capacity is not the greatest, and it can be a challenge to store large files efficiently. I also found the messaging system to be a bit clunky and slow.

it is a workforce management software like time tracking , Task Management etc.

Kommentare: Connecteam is a comprehensive workforce management software that offers a range of features to help businesses streamline their operations, manage their employees, and improve productivity.

Vorteile:

Time Tracking: Connecteam offers an easy-to-use time tracking feature that allows employees to clock in and out of their shifts with just a few taps on their smartphones. This feature also allows managers to monitor employee attendance and track their work hours.Connecteam's mobile app is user-friendly and allows employees to access all of the software's features from their smartphones.

Nachteile:

Cost: Connecteam is a paid software, so businesses will need to budget for its cost. Depending on the size of the business and the features needed, the cost may be higher than other workforce management options.

Connecteam is the best!

Vorteile:

User friendly app, very easy to get on the app and get done what is needed. Great for time tracking and scheduling. Very easy to add or edit things when needed. Best product i've used since i have started my company.

Nachteile:

Only con is the app has breakdowns i think maybe 2 times since i've had it. But it isn't long that the app is down, but that is technology. so no cons really at all

A Refreshing Change

Vorteile:

After decades as an HR professional it's such a nice change to find a platform that's user friendly, looks nice and does the things you actually want it to do, and the training and support has been second to none with prompt, friendly and knowledgeable solutions. As an administrator of the system it's quick and easy to make changes, issue information and schedule jobs just to name a few. The tutorials are quick and useful, enabling new and existing users to make the most of the Connecteam with ease.

Nachteile:

The only addition I would like to see would be an integrated document signing option for existing company documents (contracts) rather than forms and templates in addition to our documents - similar to docusign.

Innovative All-in-one

Kommentare: Since its' implementation we have had phenomenal feedback from our employees. We had a difficult time keeping track of all the different (and expensive) software that did different things. We had 4 software companies doing different thing now all in Connecteam.
Compliance tracking was an issue as well, but with workflows you can easily see who submitted & who didn't their reports and many more features. I have nothing bad to say.

Vorteile:

Everything is great in it. It is literally an all-in-one software. We use it to communicate with our teams, do online training, write incident reports, have them emailed out to appropriate recipients, time & attendance, scheduling and much more. It's incredible what you can do all in one app. Very innovative and best of all is their customer service + the pricing.

Nachteile:

There is hardly any dislikes. Scheduling, time & attendance needs a little more features such real time alerts for unscheduled shifts, wrong locations, in late (while synced with Time Clock) and having the ability to send schedules out to clients. Minor bugs here and there, but whenever you bring them up to customer service, they are fixed within 24 hours

Save time and money with Connecteam

Kommentare: During the COVID pandemic, I have to say that Connecteam has helped me to keep my business operational with a limited staff. From workflows, scheduling, assets, updates, and chats, I have been able to keep my team on the same page within one app. The money I spend for the platform out performs any manager that I would hire to do the same tasks. It also allows me to stay involved with my team on multiple levels that enables solid execution. When there is a breakdown, Connecteam allows me to trace it down to the exact shift and responsibility that is assigned to correct the issues.

Vorteile:

I love the interface that consistently loads and works...not unlike other team management apps. I also love the capacity to develop and implement different workflows based on our needs. Finally, when I ever I have an idea or design question, the team at Connecteam is always ready to help.

Nachteile:

To take the app over the top, I would love to see some type of project management add on whereby we can track jobs and responsibilities...but who knows...the crew at Connecteam probably has something in place that I am not aware of at this point in time.

Fantastic app and customer service team

Kommentare: We reached out to Connecteam in the summer of 2020 on behalf of one of our clients, who was looking for a time tracking solution for deskless employees, ideally with a geo-location feature. From day 1, the entire team we engaged with was extremely helpful and generous with their time, taking us through multiple demos till we were able to select the right fit pricing package. What started out as a simple time tracker evolved into a way to automate and embed day-to-day tasks and procedures, provide a resource for emergency information and reference materials, and engage an entire team in a completely new way. Connecteam reduced our client's reliability on pen and paper and enabled them to have a safe and reliable method to track COVID due diligence (live reporting of employee data, attendance lists, COVID screening, etc.). After our initial success with our first client, we have implemented connecteam with a second client and will continue to refer this app to clients looking for a modern, user-friendly solution to time tracking, employee communication, and process improvements.

Vorteile:

- We LOVE that the app is easy to use from an end user standpoint, and extremely customizable from an admin standpoint (everything from setting user permissions per team/job title/individual to changing the names of different features within the app to suit the unique business operations) - The "library" asset with its search feature is incredible - one of our clients uses it to house an emergency contact / medical info database, and the ability to easily search important information rather than manually checking pages of data saves time and stress - The flexibility to assign a geofence to restrict where employees clock in and out was critical for one of our clients, who relies primarily on mobile workers who aren't in a traditional office setting - The job scheduler is incredibly intuitive and the ability to template and duplicate shifts is such a timesaver - The customizability of the workflows and the many different features is awesome - we've barely scratched the surface on all it can do still - Last but perhaps most important, the customer service is unparalleled. The Sixth Sense team has managed a number of different software implementations over the years but this has been far and above the smoothest. Shahaf, Alon and the rest of the team are responsive, professional, friendly and extremely knowledgeable. The customer support does not end when the app implementation is complete, and they are a valuable resource for ongoing troubleshooting support.

Nachteile:

Before I list any cons, I'd like to say that the team is always working on new updates, and we've already seen some of our suggestions and feedback implemented. Here are a few areas the app could continue to be improved: - Timeclock and workflow reporting could be a bit more robust (ability to customize timeclock reports and fields, automated ability to merge different workflow reports together). Our clients use the timeclock timesheets to run payroll so the customizability would be extremely helpful. - The synced vs unsynced time clock and job scheduler and the benefits/limitations to each was a steep learning curve but once we figured it out, it ran smoothly - It would be great to have more areas where we could do a batch data upload (eg. within workflows, library assets) - At this point, the geofence settings are applicable to all or none employees, it would be great to be able to adjust these settings on an individual level

ConnectTeam helped us transition from a handful of productivity apps to ONE.

Kommentare: We are very satisfied with the app, as well as the service! Thank you for helping us work through the initial transition and we appreciate your team's attention to detail. Our staff have adapted to using the app with incredible ease and we are looking forward to using this as a tool moving forward.

Vorteile:

The user-end is designed for mobile use, so it's super convenient and easy to use your personal mobile device to stay connected with the team. There are so many time-saving features available that take advantage of the tools we already have on hand and make an impact on our daily operations. The mobile app is clear, looks great, and even incorporated our logo into the initialization window. Very professional.

Nachteile:

Our previous scheduling software had quite a bit more clarity and control over schedule creation, shift swapping, time-off requests, and general management. ConnectTeam has a functional scheduling feature, which is honestly better than some of the other apps out there, but this aspect could use some improvement. As with any good app company, they have assured me they are continuing to develop this feature and will release any improvements in an update.

Glad to have found this.

Kommentare: I'm happy with Connecteam, and I'm glad I found it.

Vorteile:

It has a wide variety of features that have allowed us to move our payroll and HR to a virtual platform. Clocking in and out and tracking employee hours and location is a great feature.

Nachteile:

It is not completely intuitive in all the areas of use, there are SO many helpful features, its hard to keep track at first. Nevertheless support is incredible and you can learn quickly if you reach out.

No more slacking by lazy team members, cos everyone's input and activity gets tracked individually

Kommentare: The administrative aspects of managing teams can be very hectic, but Connecteam helps make it significantly easier. Preparing timesheets and submitting them at the end of the month no longer takes me a full day to complete; I am able to generate reports on the go and at any point during the month. Also, Connecteam's automated alerts and notifications allowed me ample time to make the necessary adjustments to make up for upcoming staff leave periods.

Vorteile:

The best thing about Connecteam is the extreme ease of use. My field agents with low-capacity devices no longer have an excuse for not filling out their timesheets and liaising their activities with me and other team leaders. Secondly, the layout of the interface makes navigation between pages and functions very smooth.

Nachteile:

I have zero complaints from using Connecteam. It exceeded my expectations more than threefold.

Excellent software for small business employee management

Kommentare: Exceptional customer service. So much better than many other options out there.

Vorteile:

I REALLY like Connecteam. I had tried quite a few programs before settling on it and it is by far the best value option I've tried. We use it for employee checklists and as a knowledge directory, all our timesheets are completed in it and we use the chat function to communicate job updates. I'm still developing our processes to suit it but I can see it doing much much more. Great program.

Nachteile:

I don't like how you can only access the admin console on a PC but I understand it's a program designed for use on phones and ipads.

Connecteam App - AMAZING!

Kommentare: Overall, I think I am one of your BIGGEST fans! Connecteam has allowed me to do more in a shorter period of time and reach all of my teams immediately. It has forced me to ensure all of my locations are equipped with tablets to ensure training success as well as performance enhancing. I know there are several items I have asked about and know that they take some time to develop, but when I ask about them, I am comfortable knowing that they have a workflow in place and moving towards making it happen.

Vorteile:

I am a HUGE fan of the Connecteam App. The fact that the app is constantly evolving with new and exciting tools, make it easier to use and keeps my employees engaged and wanting to add more. This allows for the day-to-day activities to be done faster and from one location. The Customer Service I have received is AMAZING. When I have questions or thoughts I need to work through, they are right there with information to help me make the decision to improve my process.

Nachteile:

Not that I like it the lease. 1. Having the ability to view a single user activity. Pulling any documents with their name or ID # to view their progress. 2. Having the ability to create a user path or required training path. 3. Have the ability to create and save templates in Updates. 4. The ability to change the icon/color once the new item is created. 5. Quiz - Complete update: able to have multiple ways to answer the questions, scoring, if there is an incorrect answer, show the correct answer. 6. When making an quick update, not having to resend to everyone, just the individuals that are being added

Explore the features they are gems

Kommentare: I am getting the forms and documents I need from the field. They were using paper forms before this and would lose them, forget them...bottom line we would never get them in the office. Getting the documentation keeps us OSHA compliant and helps us with unemployment claims if we had a legit reason to terminate someone. Also, I cannot stress enough, their support is fabulous. I scheduled a training online and the rep that helped me, [SENSITIVE CONTENT], was phenomenal! She continues to reach out and offer to help. She showed me all of the extra features that I really did not anticipate using and I am so glad she did.

Vorteile:

I love the ease of implementation. The software automatically sent invites to the users to download the app. The form creator gives so many options to use forms already created or to create one of your own. The forms are simple and can be signed from a mobile phone. Signatures are critical for documentation of training, write ups, injury reports etc.

Nachteile:

Unless a user purchases the expert version there are limits to the number of jobsites you can use GPS tracking on. With the level that we have we are limited to 10 jobs. I would be much happier with the ability to have 15 to 20 without having to upgrade. We are working with the limits of 10 for now because there really is a large jump in price.

Easiest System I've ever used with the best Customer Service!

Kommentare: Connecteam took us out of the land of paper and into the digital age. We are no longer spending days adding up timesheets, mileage logs, and having multiple calendars to keep track of vacations or having to print out phone lists. The employees can quickly engage with each other and do it quickly and efficiently. Customer service has been amazing from the start. They are quick to respond, willing to make video trainings just for me and are willing to take my ideas for change and work on them.

Vorteile:

This system was easy to learn and easy to implement. Getting 40+ people who were stuck in their ways to accept something new....it had to be good! They have loved the chat feature, directory, and updates are a great place to acknowledge Birthdays and special accomplishments. I've also used it for annual training and onboarding, wow....has that saved me mountains of paperwork. The time clock feature is great for tracking their appointments with patients and the Job Scheduler we use for vacations.

Nachteile:

Because our payroll has to be so detailed because of healthcare we are having to figure out different ways to get the totals for payroll but we are getting it figured out.

Connect for Business

Kommentare: This is the best part about Connect. They have been incredibly supportive and in a very timely manner. They are eager to listen, quick to react and take the time to help.
Many companies could learn from the customer service that the Connect team provide!

Vorteile:

The ability to have one platform for the purpose of scheduling our employees, time tracking for payroll and the ability to create reports is very important. It makes it easier for our employees. It's also a great platform to communicate with employees, to create engagement and a portal for feedback. There are so many tools available that we are just tapping into the possibilities

Nachteile:

Some reports need to be improved such as the ability to create more customizable reports. While you can do this, not all information is available. The ability to create invoicing per job is also important. For the GEO breadcrumbs, it would be good if the system could identify possible GPS tampering by the employee (turning their phone or device into "Mock" Gps mode.

Connecteam is the Key to Productivity

Kommentare: My overall experience with Connecteam has been extremely positive. Our company was using a patchwork of various software solutions to manage our remote workforce, but Connecteam allowed us to consolidate all our management needs into one platform. The customer service team was incredibly helpful in getting us started. We were able to quickly involve new employees, communicate with our remote staff, and track each individual's performance. The automated reports were also invaluable in helping us identify areas for improvement.

Vorteile:

Connecteam is a comprehensive cloud based field service management and employee engagement software. It is designed to help businesses streamline their work processes and increase employee engagement. The software offers a variety of features and modules to help businesses improve communication, increase efficiency, and reduce costs. Features include task management, time tracking, asset tracking, customer management, reporting, and more. Connecteam also includes a mobile app that allows employees to access their work tasks and processes from anywhere.

Nachteile:

Setting up Connecteam may be a bit complex and time consuming for businesses who don’t have the technical expertise.

Total Security LLC

Kommentare: Our experience has been great. I am not very tech savvy, but with the help of the connecteam staff I am now able to navigate the app and dashboard with ease and teach others.

Vorteile:

This program allows our security officers to use one program no matter what site they are working at. All reports are similar and the location tab allows our office to ensure officers are punching in at their site location, not from home or on the road. There is more than meets the eye with Connecteam. Having used the program roughly 2 years now, we are still learning new features and implementing them.

Nachteile:

The updating, which I understand has to happen. We have had few instances where the program would stop working for an hour or so. It would be nice to be notified immediately with any issues going on.

Connecteam Hits the Mark

Kommentare: The Connecteam always reached out promptly--within minutes--to help resolve my issues. Even if the issue wasn't resolved, the still kept in touch to let me know what was going on.

Vorteile:

It allowed me to process payroll quickly and accurately, reducing payroll processing from a 6 to 8-hour tedious (and dreaded) operation, to less than an hour, even during peak season.

Nachteile:

Processing payroll for a bimonthly period was not easy, and we never quite worked all the bugs out with that. In the end, it was easier to switch over to biweekly pay periods to eliminate the problems with calculating overtime across calendar weeks.

Great App & Customer Service

Kommentare: My overall experience is great. Well worth the money!

Vorteile:

I have several old-school folks on my team. I tend to get a lot of push back when I introduce a new form of technology. We don't have a central meeting location therefore I can't have one time clock for everyone to punch. This app works great and my team really seems to like to like it. It is very easy to install and user friendly.

Nachteile:

Connecteam is a newer innovative company. Due to that, I believe they are still making quite a few changes to their software (mostly really good changes, but changes none-the-less). I don't have an abundance of time to look at the desktop launch pad and check out all of the new features. The support staff is always willing to help you out when you need the assist though.

Connecteam is a must have with features that are built to ease management

Kommentare: It's been amazing! The chat and support team are great! The features all work and perform as expected or better, and the ease of use for new employees makes getting our team up and running easy! Great job, we can't imagine running our business without connecteam now!

Vorteile:

There is not a feature on connecteam that we find clunky or hard to use. The feature that has helped us the most from an administration standpoint would be the timesheets and timeclock. The way the feature works with staff able to modify shifts, and admin getting alerted for approval has streamlined our payroll. The function that helps us manage our staff the most would be the messaging, directory, and updates. Having our staff connected through this has really helped our performance and optimization. The scheduler is another feature that we would be lost without.

Nachteile:

I honestly cannot think of anything! From the onboarding and inclusion of new staff, to the ability to schedule, contact, and process payroll connecteam has become essential to our management and a one stop, do it all app for our entire team. One small complaint is that several features appear to be available but I end up getting an add to upgrade. It made learning the platform a little more difficult for me in the beginning, but other than that no complaints. (and even that feels nit picky).