Vagaro Erfahrungen

Easy Booking Software mit flexibilität von Zahlungsmöglichkeit

Kommentare: Einfache Software und flexibel

Vorteile:

Der ist ein Software, der sehr einfach zu benutzen. Außerdem ist alles übersichtlich also man benötigt nicht viel nach die Funktionen zu suchen. Verschiedne Zahlungsmöglichkeit das ist auch super

Nachteile:

Ich nutze es schon seit ca. 2 Jahre und bisher habe keine Probleme damit gehabt

Meine Erfahrungen mit Vavaro

Vorteile:

Die Einfachheit der Bedienöberfläche der App

Nachteile:

Die Sicherheit der Bezahlmöglichkeitenfinde ich prima,ebenfallsdie Erinnerungmails

Great tool to Manage your Appointments and Scheduling

Kommentare: The Vagaro solution has really exceed our expectations, we needed a solution to schedule, update and follow up our consultants appointments and this tools has become a part of our day to day operations.

Vorteile:

Excellent tool to book appointments online, very easy to use and implement. Saved us a lot of money increasing the efficiency from our consultants performance. Our [sensitive content hidden]receive confirmations and reminders, really supporting our business.

Nachteile:

The main issue is the price, I believe it could be a little lower, they charge per user. A free version would be awesome!

Excellent time management tool for startups and SMEs

Kommentare: Through the years, I've tried a number of other online scheduling tools, but Vagaro is far and away the finest option for companies of any size. Vagaro has considered every detail, including cost, usability, online tutorial videos, quality customer service, and a plethora of customizable features like gift card and credit card integration, as well as email and marketing tools.

Vorteile:

Excellent service is a major selling point for me. Their instant messaging service is quick and simple to use. The program is constantly updated, making it seem better and better while improving its functionality.

Nachteile:

I'm not sure I have many complaints because they seem to listen to their consumers and address any issues that arise. The biggest challenge has been teaching customers how to properly pronounce the name.

Do not use Vagaro if you run a Nail Salon

Kommentare: Not the greatest. As a paying customer and owner I shouldn't have restrictions or have roadblocks because vagaro is not set up for nail salons but yet advertises that it is. The system is not convenient to use in many different situations. The solutions are very inconvenient, pointless, problematic or no solution at all. Some solutions create other issues in the system. Its honestly poorly set up. Creating all these steps to find information or make changes is unnecessary and it even makes it difficult for new receptionist to learn the system. Ive also experienced agents not being available for days in a row. The system has many glitches and runs very slow. For how expensive the printer cost, Im constantly dealing with it disconnecting and their support team help set up to the wifi to prevent this issue but still does it. I have not used Vagaro for a very long time and the fact that MANY problems came up with the setup and solutions to problems creates more problems or restrictions in the software is terrible. As a business owner, I don't need more headaches. Talking with other salon owners, they have also experienced the same or similar problems with vagaro and transition over to other softwares. I am now in the process of switching. Can't say Vagaro is a great system for salons.

Vorteile:

Pos system works well. Fees are not to bad.

Nachteile:

I would say the whole setup is not good for a nail salon business or even set up in a convenient manner. Theres so many steps you have to do in situations just to resolve one simple problem. Ive had more bad experiences than good. Ive experienced not being able to do price adjustments at checkout even as the owner I have no access to make changes. This is problematic in nail salons since it's common for clients to make changes in their services or didn't know how to book properly online to begin with. By taking deposits, it locks the prices where you can not make changes without doing inconvenient steps beforehand. Cant simply edit or delete things without the deposit getting lost or again completely steps beforehand. Clients tend to no call/no show and block credit cards so deposits are necessary but that causes restrictions. Deposits don't show on the receipts at final checkout. Not all clients want to get emails so I have to do all these steps to find the DATE the client booked THAT appointment just to to track down the deposit. Theres no way to SIMPLY make adjustments or changes on Vagaro without having to do unnecessary steps where now we have a line of clients waiting. Ive bought their printer and the printer will disconnect or shut off at random times of the day. Every solution given to fix or make better of a problem just created different problems or restrictions. Clients constantly gets booted off when making appointments online. The list goes on.....

The Best Ive Ever Used!

Vorteile:

Vagaro is so user friendly for us in the salon and for our clientele. Everyone loves the simplicity of online booking and the reminders

Nachteile:

It was a little confusing t first when I began putting my retail products in the system. I was able to figure it out pretty quickly but it was a struggle to start.

The best product for management all you need, it’s fantastic one , i really happy as i love it..

Kommentare: Im my experience with this product is the best experience for my using, I’m thankful for this product

Vorteile:

This product is the best at all, it’s fantastic product can any one have it .. i advice the people to use it..!

Nachteile:

My using that product is better for my experience, it’s amazing 😻

Best app for clients and business owners!

Vorteile:

I love that my clients are able to book themselves on the app.

Nachteile:

I love everything about the app! This app has many fictions and works for both the clients and the business owners!!

Very good program

Kommentare: Allow each client of the software a trial copy for ease of use and discovery

Vorteile:

A very wonderful program for booking your appointments via the Internet, ease of use, implementation, increased efficiency, and really supports our business

Nachteile:

The main problem is that the prices of the service items have to be a bit lower

Works Once You Learn to Use it

Kommentare: Its a great tool once you learn how to use it. It is not easy to learn, especially if you are stressed to quickly find a spot.

Vorteile:

You can go back for repeat bookings and appointments. Easy to find vendors you have already booked with.

Nachteile:

It is HARD to learn at first. Onboarding to the platform is not easy at all. I had trouble and I am very tech savvy!

Convenient and Feature-Packed Appointment Booking with Vagaro

Kommentare: I've been using Vagaro for a while now to book appointments, and I must say, it has significantly improved the way I manage my schedules and appointments. This application has made the process seamless and hassle-free. It's interface is clean, intuitive, and easy to navigate. Finding services, providers, and available time slots is a breeze.

Vorteile:

The convenience of syncing with my calendar and the added bonus of booking reminders have saved me from the chaos of forgotten appointments.

Nachteile:

The app takes a little longer to load or refresh. However, these are infrequent and don't significantly impact the overall experience.

Optimizing my beauty and wellness business.

Kommentare: I feel very calm knowing that my clients' payments are processed in a safe and reliable way has fascinated me.

Vorteile:

I like your system of reminders and automatic emails, it has allowed me to maintain constant communication with my clients, it is great.

Nachteile:

There have been times when I have experienced delays or failures in data synchronization but the support team has been very helpful.

Best CMS for Single Chair salons

Vorteile:

It's easy to use. The basic service is enough to operate a business. To give your business a boost, add on services are offered at a reasonable price. The customer service is outstanding and readily available 14 hours a day M-S.

Nachteile:

Some of the add ons I might have appreciated in the base price like some of the other systems do. You can't open days up in the schedule if they are not your regular days without opening them up to infinity. For instance, if I work only Tuesdays and I want to work 1 Monday a month. I cant just open that one Monday, I have to open all Mondays in the system or manually blockout the Mondays I don't want to work.

Love Vagaro

Kommentare: It is excellent!

Vorteile:

Ease of use, the price, it's very functional for my small business. The online booking and forms make it well worth the money and you can use the add ons that work for you.

Nachteile:

If someone has the same phone number as someone else or there is already the same email in the system Vagaro doesn't allow you to duplicate. This is hard because I see children also and they are under their parents email. I also don't like how it can log you out in the middle of updating inventory.

Vagaro Love (it's a real thing)

Kommentare: Great, great. I love Vagaro. Like, sincerely hands-down I am fan all the way. It's format is user friendly for my clients and my staff to learn. The vagaro university on YouTube is so useful. Of course, their customer service rocks. The learning curve with my previous CRM was painful and long. Vagaro is a joy to work with.

Vorteile:

The customer service. The majority of reps are great and very helpful. I also love the a la carte pricing, it makes it so much more affordable and you can add what you need as you grow. I also love how they are consistently adding new features. I also feel like they listen to user feedback and implement changes. Vagaro University on Youtube is great! The electronic forms are a lifesaver to help enforce our cancellation/refund policy. Thanks to Vagaro I could run my business with peace of mind and be seen as more professional by the public.

Nachteile:

I wish the logging in part was faster for the client and also it feels like the experience is more on vagaro than our brand. I would like the option to create a brand app more affordable. Also, if a client already has an account from another user, it erases the information placed it by me and makes me start all over. I would also like the client to add their mailing address and date of birth on their intake. The mailing address is an important aspect of our marketing. I wish the star rating on employees could be a feature that could be turned off or on. At times, it makes it hard for newer therapists to get bookings.

Exactly what I was looking for

Kommentare: Before Vagaro, we had one system for point of sale, one system for booking and a third for customer information management. We wanted a system that would do all of that and move our business to the next level. Vagaro was the answer to that, bar none.
To have everything in one software package eliminates errors we were making when entering in things in multiple places previously. The reporting is top notch and the ability to access everything remotely from our phones and see appointments and transactions in real-time is a great benefit.

Vorteile:

We were looking for one single system that could do everything for our business. Point of sale, booking, inventory, online booking, excellent reporting, custom forms, email/text marketing, etc. Vagaro has it all. It's one complete package that we can access remotely and via our phones at any time.

Nachteile:

While this software was made mostly for Salons with numerous Stylists (Service Providers), it took a big of tweaking and being creative when setting it up for us. With us being a Sauna Studio, clients don't book people, they book actual rooms. There was a little bit of a learning curve on how to set that up properly but it works brilliantly now. I wish there was a little more customization on some deep settings, but all in all, I can't complain at all.

Easy and most of all fun!

Kommentare: Even my least tech savy staff love this app. It's like their own little business is their pocket.
You can update colour themes and making the app look visually pretty and personalised is also a great feature.
Overall it does what I need it to do and makes my life easier. What else could you ask for.

Vorteile:

This system is the easiest I have used and has the most features for a decent price. Has most of the things I need and clients always comment on how super easy the online booking system is. Needless to say we get a lot of clients booking online The mobile part of the system is the easiest I have used and you can do so much from your phone

Nachteile:

A few things need to be customisable such as the text message system especially in Australia. Probably needs text message marketing options as well. It could be a little easier to add services to existing services. You currently have to pretend to checkout the client and add the service there. It's easy to delete or alter services on an existing booking but not to add the service.

Easy to use / lacking functionality

Kommentare: I used Vagaro for a couple years but got rid of it because of how often their site would crash or freeze. I gave it another try after years with a desktop software because I was looking for a cloud based booking company . It was catostrophic to my salon . They didn’t transfer most of what was promised ( that I paid for) . I spend 3 days transferring all of my own things ( services products etc) then when I ran my payroll was all calculated wrong by hundreds of dollars . No one could tell me why . If is impossible to get a hold of anyone to speak to when you need help and when how do finally they act like they could care less. The functionality and detail just is not there ,

Vorteile:

It was very easy to use and figure out without and specific training . I also like the online booking features and website they give you.

Nachteile:

There is no ability to void any transaction when a mistake is made . Also their customer service is awful . Also I was led to believe they had a time clock when in actuality their do not unless you make an additional purchase of cards and a swipe machine .

Easy to Setup

Kommentare: other than the con above all is good. that is why i stayed with them and didn't go with the square for booking appointments. Once you get used to everything vagaro has to offer going somewhere else is hard.

Vorteile:

I like just about everything about this software. I have used alot of them and this one is far the best in terms of setting up- very easy to do doesn't require alot of time on your part. It has a lot of features included with set price but if you want to upgrade then you do based on your usage. Now i use the POS system because of the creditcard feature. It costs additional $10 a month for the online part of it but it was worth it to me. and depending on how much your sales are it could cost additional $10 a month too.

Nachteile:

The only con i see so far is we have a cancellation fee of 1/2 of service and we are trying to figure out if we wanted to charge say like $50 instead of the full 1/2 - just wondering if we can override that . It is all so new to us. One more thing - it would be nice to if we could decide on the certain clients who abuse the cancellation thing to put something on their chart - what i have done is for online booking require acceptance so we can do that.

I lost customers and money because Vagaro is unreliable and faulty in lots of ways.

Kommentare: Don't waste your time.
Customer service made me believe that issues have been resolved on numerous occasions when they actually were not solved at all and I kept losing money. Vagaro is advertised to be a management solution for salons as well as fitness studios, yoga studios and alike.
I used it to run my yoga and fitness studio.
Vagaro is not at all suitable for fitness businesses.
The app simply does not serve the needs to handle class bookings, recurring memberships and collection of fees,
discounts as well as prepaid punch cards in a way it helps you as a business owner.
I spent a lot of time to build workarounds for features that were supposed to work,
but actually never worked the way they were intended.
Customers regularily get confused by the way pricing for memberships is shown on the sales pages,
which either drives them away or they need to call the business to purchase something.
I lost lots of customers as well as money because of the many issues the app has. For the entire last month the software sent out receipts to my customers, but never collected associated fees.
Customer support confirmed that vagaro software caused this, but they refused to reimburse me or do anything about it. They put it off by sending me an email,
saying that vagaro is not able to compensate me for the lost money.

Vorteile:

+ Visual appealing user interface + Seemed to work for a fitness studio (but it is not) + Has a booking mobile App

Nachteile:

- Unreliable features. You never know if something is working or not. - You need to figure out lots of workarounds to accomplish doing simple things that Vagaro is supposed to handle for you - Customer Support is no help, I got lied to several times.

Switched to Vagaro from Booker and I hate it but I’m trapped

Kommentare: I would not recommend Vagaro to a company in the spa/massage industry. The program has potential but the errors listed above cost us hundreds of extra dollars a week and also put our most coveted asset, our reputation, at risk.

Vorteile:

We went with Vagaro because it had many of the features our customers were accustomed to, such as loyalty rewards and memberships.

Nachteile:

The customer memberships don’t roll over if the customer doesn’t use the service that month. The way the system tracks multi service prepaid packages, is confusing and nonsensical. I spend countless hours a month combing the system for these errors and it makes our company look incompetent to our customers.

Fantastic for this one-woman show

Kommentare: Very affordable booking/confirmation system, credit card processing, inventory management and reports included, these are my baseline needs and Vagaro fulfills them 90% well. They were very helpful when signing up and helped me import most of my needed info, not perfectly, but pretty well. That is the end of actual human interaction though and sometimes an actual HUMAN customer service conversation by phone would be appreciated.

Vorteile:

Very easy to use on both desktop and mobile; great price for what you get, especially for a small or individual practice--calendar, email/sms confirmations, online booking (if you choose to use that); reports (though either I haven't found some yet or they could be improved, i.e. I accept checks and it gives me a total for check deposit, but not the # of checks); integrated payment system takes clear and fair CC fees out as they occur, COVID clean checkout can send signature/gratuity page to clients mobile; a la carte pricing, i.e. I needed "forms" for sending COVID forms, but can cancel that portion anytime and save $10/mo if not needed; Inventory management--could be improved, but for around $30/mo, can't be beat from what I've found.

Nachteile:

Deposit reports: how many checks are in the total that I need to deposit for a period of time? Would save me from adding all checks manually to see if amounts match; Inventory: To adjust current inventory items, it seems I need to do it item by item... they have a "mass edit", but I have never figured out how to get it to work for me and I HAVE contacted support about this issue, the back and forth chat is exhausting and sometimes you need to step away from the computer for a reason and the chat ends. Pricing on Service items: There should be a button to allow the pricing to show in the Appt and/or confirmation emails, if I want the price to show, I have to make it part of the Service title, thus when my prices change, I have to change each of those titles manually. I have clients who like to prewrite checks and they need to easily know the price ahead of time.

Evaluated by a massage therapist with 25 years experience.

Kommentare: Very positive. The company upgrades their product when needed adding user friendly comprehensive features that enhance the users experience.

Vorteile:

It's very easy to use Vagaro for online and mobile booking for both the owner and client. COLOR CODING: I like the use of color bands to show confirmed, show, no show etc. it helps me keep track at a glance. CHECK OUT: The check out is also very easy with all options for payment available. If you like keeping track of customers paying with MasterCard, Visa etc this option is available. This was not my experience with other programs, although it's not something I used it would be helpful for tracking clients paying with Medical Flex Plans. NOTES: I like this section it's comprehensive to different professions. The medical note section is helpful for massage therapists and other medically oriented professions. I especially like the POP UP notes. Very helpful when you have special needs clients. Also helpful for an aging (post menopausal) memory (LOL, some may not understand this importance). PERSONAL TASK: This is a great option that allows you to block off chunks of time. It also allows you to choose reasons for the block, sick, personal time etc. Especially nice when tracking you personal down time. All in all it's a well thought out program. Whenever I've needed help the CHAT feature and the customer service representatives have been very helpful in solving my issues. Generally you don't have to wait long for help. That's especially helpful as every self-employed persons time is valuable.

Nachteile:

If you need to shut off the online feature (which I've needed to do during Covid) you can't last I checked. Plus, I'm in the process of downsizing toward retirement. I'm no longer looking to take new clients but I want to continue using the program to book my existing clients. I just wanted to prevent clients from being able to book on line so I can control my schedule. The only way to do this was to block out all my time slots with the Personal Task feature. Clients eventually end up calling me, which is what I want. I sent notifications, but you know how that goes. The other option I think would be helpful that isn't available is the option to choose different colors for the PERSONAL TASK blocks. I'm a visual, color oriented person, right now the only option for Personal Task is brown. I like to be able to assign or have assigned colors associated with the different block options, like green for "sick time", blue for "meeting" etc. Lastly I believe this program leads the on line booker to believe it's more of a salon oriented environment. I know for a fact some more medically oriented massage therapists have shied away from using it for that reason, because I've recommended it and received this feedback. I think the developers maybe doing themselves a disservice in this regard. The program is very comprehensive for medically oriented massage therapists, chiropractors, craniosacral therapists, reiki masters and like professions.

Give it a go

Kommentare: I just wish there was a little more to Vagaro when it comes to business essentials. It is really important for owners to track their numbers without having to do extra work and I just wish there was more there. I also wish that texting was a part of the program seeing as how contactless is the way to go but to charge an arm and a leg is a bit much. I get that new ideas are coming up and the actual subscription isn't expensive, but don't up-charge us because technology changes and you see it as a way to get money from us. I also wish there was an option for split payments of more than one credit card. I wish that they did NOT charge a fee for us to accept credit card tips. A few ideas and ways to help.

Vorteile:

This software is pretty easy to use and it allows us to check our schedules anytime

Nachteile:

There are always pros and cons, for me sometimes it's the reliability that bothers me. Sometimes appointments will not show and clients get a confirmation which is frustrating. I also don't like the way the company handles its credit card processing especially during covid, it would be nice not to have to pay an extra free when it comes to storing cards in the system. I also didn’t like how little resources there are for reports or how little the software offers you a boost when you pay for a service to "get noticed" otherewise everything is pretty standard.

So far the customer support has been great, and I love they have classes each Monday.

Vorteile:

One vary cool thing about Vagaro is when you sign up as a single business owner or someone with a whole team, the encouraging words "You got this!" Made me smile. I knew this system would be a good fit if it could encourage me along the way to growing my business! What other company does that? The price seems vary reasonable and I love how my clients will get text reminders automatically after booking an appointment with me. Its so important these days as we can get so busy and forget an important appointment. Vagaro Pro seems to be vary user friendly and will be painless to train others to use. I have only been using Vagaro for a few weeks now for the free trial and I love the ease of navigation this program offers. I have used other computer systems and for the price I feel I will be getting quality for the investment. I have called tech support twice now and each time I have called with a question it seems as though the tech support team member was truly happy to help me. I also love how they offer classes weekly. This will be a great way to help me to continue to learn and train my staff. I have been in transition moving my business and location. The option to transfer all my client data from a spread sheet or my cell pone has been so helpful and a time saver. I feared I was going to have to enter each client one by one, but the import option made it so easy and only took a few minutes to do. I will be telling other business owners about this booking system. Its great!

Nachteile:

One thing if find frustrating with most electronics is that the options change with different devices. The same is true with booking stytems. I was able to down load the Vagaro app for my cell phone, but not my desk top. It would be nice not to have to log on each time on my desk top, and just rather click an icon and my books open for me like it does on my cell phone. I would also like the open to test trial the Vagaro credit card services, but that is not included in the trial. One things I found challenging is customizing my service menu. Vagaro has so many services already input in the statement I have had to go through and delete many services I do not offer as well and filtering through the descriptions of each service I do want to keep. It would make it more simple to keep the service menu empty so the business owner can customize without having to delete and edit prices for services they want. Though, may be helpful to someone brand new to the industry. I also do not care for my clients to have access to online booking. I would rather be in charge when a guest needs a reservation so we give proper timing for each individual service. The only valuable thing for online booking would be for more guest control. I do not want to that up or maybe the idea is just too new for me. Also, you don't know is booking. Everything is so electronic these days. I would rather talk to a real person about my reservation then just book online, thinking costumer service communication.