Vagaro Erfahrungen

Easy Booking Software mit flexibilität von Zahlungsmöglichkeit

Kommentare: Einfache Software und flexibel

Vorteile:

Der ist ein Software, der sehr einfach zu benutzen. Außerdem ist alles übersichtlich also man benötigt nicht viel nach die Funktionen zu suchen. Verschiedne Zahlungsmöglichkeit das ist auch super

Nachteile:

Ich nutze es schon seit ca. 2 Jahre und bisher habe keine Probleme damit gehabt

Meine Erfahrungen mit Vavaro

Vorteile:

Die Einfachheit der Bedienöberfläche der App

Nachteile:

Die Sicherheit der Bezahlmöglichkeitenfinde ich prima,ebenfallsdie Erinnerungmails

Great tool to Manage your Appointments and Scheduling

Kommentare: The Vagaro solution has really exceed our expectations, we needed a solution to schedule, update and follow up our consultants appointments and this tools has become a part of our day to day operations.

Vorteile:

Excellent tool to book appointments online, very easy to use and implement. Saved us a lot of money increasing the efficiency from our consultants performance. Our [sensitive content hidden]receive confirmations and reminders, really supporting our business.

Nachteile:

The main issue is the price, I believe it could be a little lower, they charge per user. A free version would be awesome!

Excellent time management tool for startups and SMEs

Kommentare: Through the years, I've tried a number of other online scheduling tools, but Vagaro is far and away the finest option for companies of any size. Vagaro has considered every detail, including cost, usability, online tutorial videos, quality customer service, and a plethora of customizable features like gift card and credit card integration, as well as email and marketing tools.

Vorteile:

Excellent service is a major selling point for me. Their instant messaging service is quick and simple to use. The program is constantly updated, making it seem better and better while improving its functionality.

Nachteile:

I'm not sure I have many complaints because they seem to listen to their consumers and address any issues that arise. The biggest challenge has been teaching customers how to properly pronounce the name.

15 year user!

Kommentare: I've been a Vagaro user for years and it is great.

Vorteile:

I like the way everything is integrated. It easy to work with.

Nachteile:

Sometimes when you do an update you move things that don't need to be moved

Vagaro is a huge headache

Kommentare: I used this app for about 8 months, I thought it would get better and it didn’t. There were SO MANY technical issues with this app, it ended up being a huge headache in the end. I switched to a system called Noterro for my booking, they use square for checkouts and it’s super easy now. Shine pages powers my website. I highly recommend these other products. Vagaro is not a good application.

Vorteile:

Scheduling was easy for me to use, but it was extremely hard for my clients. There were constant technical issues. The only decent thing about vagaro was their accuracy in generating reports.

Nachteile:

They are super expensive for what you get, TONS of technical issues, their customer service denies tech issues, their website integration is expensive and doesn’t even function very well for what you get. Design options are limited. At least 1 in 3 clients complained DAILY to me about technical issues, not being able to see their appointments, change them, or get notifications. Also sometimes appointments would show that weren’t available so two people would book the same spot, or no one would be able to book at all and the spot would go unfilled. Honestly this app was terrible in my opinion and I would not recommend.

Easy Peasy

Kommentare: Simple and easy to use. Plus I get 1000 emails a month!!

Vorteile:

I always get a real person on the phone.

Nachteile:

Sometimes the connection is bad. But they help me through it.

Good software. Easy to use and affordable

Vorteile:

It has been very Affordable and hence it was a good choice for us.

Nachteile:

Our practice needed more features than what it had to offer. it worked great for the last few years but we have grown out of their space which i think they are working on expanding. They have been great overall. Would definitely recommend it.

I've used Vagaro for 10 years and I love it!

Vorteile:

It's easy to use. I like changing the colors for the season and having a pretty calendar. I love that my clients can book , fill our forms and pay online. It cuts down on printing costs and calls or texts outside of hours. It is so convenient for them!

Nachteile:

There occasionally has been a glitch and clients have been able to book during hours I've had blocked off.

Love Vagaro

Kommentare: I’ve used Vagaro for over 4 years. The owner at the previous salon I worked at used it and I decided to use it for my business I opened

Vorteile:

Easy to book appointments and check out clients

Nachteile:

I enjoy Vagaro and the only con I don’t like is the processing fees

Vagary makes life easier for me and clients

Vorteile:

I love that my clients can access all info without reaching out to me directly. I love the reminders they send to clients and helps me manage my time.

Nachteile:

I would like for the website to be easier to navigate as far as settings and how to enable certain feature.

Great Appointment and Customer Management Tool

Vorteile:

Great automated communication with customers. Great calendar. Easy to update appointments. Easy to track customer history.

Nachteile:

Using Vagaro has met and exceeded expectations. Have not run into anything I don't like.

After 7 years with another booking software, we switched to Vagaro in 2019 and have been very happy

Kommentare: We really like Vagaro. We have improved/streamlined our online booking thanks to it.

Vorteile:

The interface is easy to navigate and is much more client-user friendly than other booking software. And Daily Deals are great!

Nachteile:

Vagaro still doesn't have a lot of little features/extensions that would make doing business even easier, but they keep adding new things, which is helpful.

Unreliable Software with Limited Support

Kommentare: I was so excited to use this program, but the lack of customer support and the basic functionality of their features make this a subpar product. Considering Mangomint and Fresha.

Vorteile:

Initially, I thought this was going to be our all in one software. I looked at about 15 alternates and decided to choose Vagaro, despite it being a bit slower to operate than others, a clunky UI, and some missing features. Overall, I thought it had what I needed.

Nachteile:

Where do I start..? I’m going to cover their main issue. The application is extremely unreliable and I cannot trust this application at all. I am very good with technology and report analysis. I have pulled various reports out of Vagaro that reflect completely inaccurate information, including their payroll reports. The gross pay amounts change each time you refresh the page - not kidding. My commissioned employees clock in and out and their hours are not reflected on the payroll report, causing state taxes to be underpaid and putting my business at risk. Don’t bother reaching out to customer support because they will shrug it off as a non-issue and claim you are operating things incorrectly. They’ll tell you that a feature request will be submitted on your behalf. Falls on deaf ears. Unreal. UI - The application frequently freezes up, screens lock you into a window, forcing you to refresh the page, losing all information contained. Setup - limited capabilities here so this will work fine if you are a basic salon. If you have any intricacies at all, don’t bother.

Small Business owners, look elsewhere

Kommentare: See above.

Vorteile:

Cheaper than others, but you get what you pay for in that it is glitchy and customer support is incompetent in troubleshooting.

Nachteile:

POOR CUSTOMER SERVICE AND LACK OF EFFECTIVE SOLUTIONS. GLITCHY SOFTWARE. Vagaro USED to be a viable solution, but it is glitchy and tech support is (respectfully) incompetent when it comes to troubleshooting. It has been 4 days now of lost revenue and frustrated clients for my business. The only option that your customer service has been giving me is that they are trying to "replicate" the issue but haven't come up with a reasonable solution. They sent the issue to the developers two days ago. By the time we expect a response, it will be one week of lost revenue. We have had over a DOZEN clients report that they aren't able to complete checkout and all they keep getting is a "spinning red wheel." The solution offered by your tech support was to "refresh their cache," and to "change browsers" which is an unreasonable option to even offer, since there are clients who may not be even reporting issues and won't have that direction from us. No one from Vagaro has openly admitted that their is an issue with the software. This is inauthentic as how can over a dozen clients have issues with their web browsers or history(#gaslight)? It's clearly on your end yet no one has owned up to it at Vagaro. We are looking to switch due to lack of transparency, effective customer service and technical support.

Smart choice

Vorteile:

I love how easy the setup is. Vagaro walks you through every part of the software so you know exactly what to do and how to use it. Additional features are more advance. Love the build in marketing features and how easy it was to link to my personal website.

Nachteile:

cost of additional features. started at $25/ month now to get everything I need I was close to what I was paying for other software companies. However, the customer service is far better.

Part time gal

Kommentare: The financial tracking and break downs are very simple and easy.

Vorteile:

I really love that with this software, everything is pretty much in one place. The POS is relatively easy to use and I havent had many issues at all. The customization adds a nice flair as well.

Nachteile:

There are only TWO things that come to mind. 1. I wish I could set certain days through out the month and not necessarily certain weekly hours. I am a part time worker and I work a random three days every week. My clients are not allowed to book through the online part because I cant pick the days I will be available without it being a reoccurring weekly schedule. If it is, I havent figured it out and would love to know how to do so! 2. Fridays/ weekends it takes FOREVER to get my transfer into my bank. Its very frustrating at times due to the fact that I am a very small business and don't have large transactions frequently.

Best appointment app out there

Kommentare: I am fully satisfied with Vagaro.

Vorteile:

You get the biggest bang for your buck with this app. I have tried a few others in the past and paid way too much for features that Vagaro not only charges an affordable price for but the set up in easy and self explanatory that you don't really need to call into tech support. I have also tried several of different types of marketing on various platforms but Vagaro has one that I have gotten plenty of clients from. Their forms is amazing, you can do intake forms and send out surveys and given that we are going through a pandemic its an easy way to get fast feedback from you clients without being in front of them. Everything is basically customizable without being too overwhelming with their features. You can literally tailor it to your business needs without being forced to have a feature and pay for it just because it falls in a certain category. Keep up the good work Vagaro!

Nachteile:

Sending an invoice for a future appointment. Sometimes we get booked for chair events in the future and the company hiring us requests to pay a day or two before the event.

Exactly what I was looking for

Kommentare: Before Vagaro, we had one system for point of sale, one system for booking and a third for customer information management. We wanted a system that would do all of that and move our business to the next level. Vagaro was the answer to that, bar none.
To have everything in one software package eliminates errors we were making when entering in things in multiple places previously. The reporting is top notch and the ability to access everything remotely from our phones and see appointments and transactions in real-time is a great benefit.

Vorteile:

We were looking for one single system that could do everything for our business. Point of sale, booking, inventory, online booking, excellent reporting, custom forms, email/text marketing, etc. Vagaro has it all. It's one complete package that we can access remotely and via our phones at any time.

Nachteile:

While this software was made mostly for Salons with numerous Stylists (Service Providers), it took a big of tweaking and being creative when setting it up for us. With us being a Sauna Studio, clients don't book people, they book actual rooms. There was a little bit of a learning curve on how to set that up properly but it works brilliantly now. I wish there was a little more customization on some deep settings, but all in all, I can't complain at all.

Best CMS for Single Chair salons

Vorteile:

It's easy to use. The basic service is enough to operate a business. To give your business a boost, add on services are offered at a reasonable price. The customer service is outstanding and readily available 14 hours a day M-S.

Nachteile:

Some of the add ons I might have appreciated in the base price like some of the other systems do. You can't open days up in the schedule if they are not your regular days without opening them up to infinity. For instance, if I work only Tuesdays and I want to work 1 Monday a month. I cant just open that one Monday, I have to open all Mondays in the system or manually blockout the Mondays I don't want to work.

Helps me operate my business seamlessly

Kommentare: I switched over to Vagaro from MindBody Software and I am super glad I did. I have just about everything I need in one place that allows me to run my business seamlessly.

Vorteile:

I like that this software is a one stop shop for me. I can schedule appointments, offer online booking and gift certificates and use it as my point of sale system. I am able to email and text my customers reminders, note and even send out emails with promotions and newsletters.

Nachteile:

It would be really great to be able to customize the reminder and confirmation reminder emails. As well as be able to have a text number attached to my account that a client can text back. Many clients text back the confirmation email and they are confused when we don't get their message.

QuickBooks integration does not function properly. Vagaro support refuses to address the issue.

Kommentare: Support is deplorable and the integration with QuickBooks a total joke! I have been "working with" support for nearly a year to address this issue and to get the integration (push to QuickBooks) fixed, to no avail. Vagaro support continues to claim that the integration is working as it should but have never actually looked at the reports from within their system vs. the data they push to QuickBooks to confirm that this is so.... bottom line, it is not working properly and has not been for nearly 2 years!!

Vorteile:

The POS system seems to work okay, for the most part. Appt setting also seems to work okay.

Nachteile:

Integration with QuickBooks is a joke!! It has not worked for the entire 1.5 years we have been with Vagaro, regardless of the number of emails, texts, chats, phone calls I have had with support and the amount of data and information I have provided to them in order to address the issue and prove that the integration is not functioning properly. We cannot trust any of the data coming from Vagaro as it simply does not match their own information!! We have paid the $30/mo integration fees for months and months, yet Vagaro has never provided us with data that appears to be even close to accurate in any stretch of the imagination! My suggestion? Look for another platform if you intend to use QuickBooks for your accounting integration platform. If you are using another platform, I would strongly suggest that you investigate the capabilities and do your homework and seek out user reviews before selecting Vagaro for anything other than a straight POS and appointment management system.

Okay, but only because the competition is more terrible.

Kommentare: Customer service can be spotty. Their support site is reasonable for the basic cases but is severely lacking in the actual nitty gritty of running the operations-- for example issuing refunds and voiding transacions is non-intuitive. Support team ignored my request for a demo. Support team dropped entirely off of my live chat and after ignoring half of my questions, and when they were responsive didn't actually address my full question. Their 30 day trial is a bait and switch since you can't actually test or try the billing flow from the customer's prospective without paying for the first month. I wouldn't go as far as to say that they are scammy but it certainly does not leave a good impression. Their software is feels designed for salons with a minimal attempt to hamstring it into a fitness scenarios. It can work ok for a sole proprietor in this sense but for anyone who is running a gym with more than one instructor you're stuck between a reasonably good looking piece of software lacking in many features for a reasonable(ish) price and other dated alternatives which checks for more boxes but comes with it's own baggage. It pains me to says that I'm with this company despite all of their shortcomings. Interactions with support can be pleasant punctuated by frustration. Fairly basic things which are missing is, again frustrating. Choosing Vagaro over the competition is like choosing Comcast because the only other option is get dial up.

Vorteile:

Vagaro is bette price than competitors and has a pretty up to date UI. It makes online reservation reasonably which is a must when trying to attract millennials. It tries to bring everything in house which could create opportunities for tighter integration. There is some hope that the software will improve as there is a lot of low hanging fruit and their CEO/Head of product has a clear strategy on how to take on the market. Support can be pleasant and responsive if you encounter the right staff. They have a lot of advanced features (though they are missing a lot of polish an finesse-- see below)

Nachteile:

Some of the ui is non intuitive but with creative searching of the support site you can find the answer. It's better if you can get someone to handhold you through the process--- and that's a big if. Software is missing some pretty basic features: 1/ Unable to link directly to a service provider, class, workshop, package, etc. It makes it very difficult to promote these things via ads or social media 2/ E-mails lack calendar reminder attachment for people to add to their calendar 3/ Lack of a list for classes/workshops. Older populations have difficulty finding or seeing the search bar for the classes. 4/ Lacking HIPAA support despite having SOAP note support 5/ Inability to customize new client email, appointment reminders etc. 6/ Inability to run new client discounts. 7/ Inability to actually see how the customers will actually interact with the platform as documentation / demo is woefully inadequate. 8/ Workshops feature is pretty haphazardly put together. It's just a class that runs over a series of dates. No options for early bird pricing. No options for custom dates. You're better off handling workshops through eventbrite or eventbee. 9/ Inability to provide detailed feed back such as this. I'm a customer who's paying _despite_ their shortcomings. I may have even conducted more user testing on Vagaro than the employees. They seem content in having their dirty laundry aired in a public medium.

So far the customer support has been great, and I love they have classes each Monday.

Vorteile:

One vary cool thing about Vagaro is when you sign up as a single business owner or someone with a whole team, the encouraging words "You got this!" Made me smile. I knew this system would be a good fit if it could encourage me along the way to growing my business! What other company does that? The price seems vary reasonable and I love how my clients will get text reminders automatically after booking an appointment with me. Its so important these days as we can get so busy and forget an important appointment. Vagaro Pro seems to be vary user friendly and will be painless to train others to use. I have only been using Vagaro for a few weeks now for the free trial and I love the ease of navigation this program offers. I have used other computer systems and for the price I feel I will be getting quality for the investment. I have called tech support twice now and each time I have called with a question it seems as though the tech support team member was truly happy to help me. I also love how they offer classes weekly. This will be a great way to help me to continue to learn and train my staff. I have been in transition moving my business and location. The option to transfer all my client data from a spread sheet or my cell pone has been so helpful and a time saver. I feared I was going to have to enter each client one by one, but the import option made it so easy and only took a few minutes to do. I will be telling other business owners about this booking system. Its great!

Nachteile:

One thing if find frustrating with most electronics is that the options change with different devices. The same is true with booking stytems. I was able to down load the Vagaro app for my cell phone, but not my desk top. It would be nice not to have to log on each time on my desk top, and just rather click an icon and my books open for me like it does on my cell phone. I would also like the open to test trial the Vagaro credit card services, but that is not included in the trial. One things I found challenging is customizing my service menu. Vagaro has so many services already input in the statement I have had to go through and delete many services I do not offer as well and filtering through the descriptions of each service I do want to keep. It would make it more simple to keep the service menu empty so the business owner can customize without having to delete and edit prices for services they want. Though, may be helpful to someone brand new to the industry. I also do not care for my clients to have access to online booking. I would rather be in charge when a guest needs a reservation so we give proper timing for each individual service. The only valuable thing for online booking would be for more guest control. I do not want to that up or maybe the idea is just too new for me. Also, you don't know is booking. Everything is so electronic these days. I would rather talk to a real person about my reservation then just book online, thinking costumer service communication.

Give it a go

Kommentare: I just wish there was a little more to Vagaro when it comes to business essentials. It is really important for owners to track their numbers without having to do extra work and I just wish there was more there. I also wish that texting was a part of the program seeing as how contactless is the way to go but to charge an arm and a leg is a bit much. I get that new ideas are coming up and the actual subscription isn't expensive, but don't up-charge us because technology changes and you see it as a way to get money from us. I also wish there was an option for split payments of more than one credit card. I wish that they did NOT charge a fee for us to accept credit card tips. A few ideas and ways to help.

Vorteile:

This software is pretty easy to use and it allows us to check our schedules anytime

Nachteile:

There are always pros and cons, for me sometimes it's the reliability that bothers me. Sometimes appointments will not show and clients get a confirmation which is frustrating. I also don't like the way the company handles its credit card processing especially during covid, it would be nice not to have to pay an extra free when it comes to storing cards in the system. I also didn’t like how little resources there are for reports or how little the software offers you a boost when you pay for a service to "get noticed" otherewise everything is pretty standard.