Gladly Erfahrungen

Gladly - You'll be glad you did!

Kommentare: Gladly is a phenomenal company to partner with. Their software is a leader in this space and the team supporting it truly partners with their customers for success. From the sales process, to implementation and even post install support I have always felt like I was the most important customer to Gladly. My guess is all of their customers feel the same way I do!

Vorteile:

Gladly is an easy to use, all in one software that allowed us to eliminate multiple, fragmented products we used previously to support our customers. Gladly offers a true 360 degree view of our customers in a UI that is as easy as using a smartphone to text with.

Nachteile:

No real cons to report as anything I felt would make my teams experience better on Gladly they implemented shortly after I recommended it.

Eye-catching and simple to use tool

Kommentare: I find the tool to be extremely helpful in comparison to our previous one, and my experience so far has been satisfying and productive. I've been able to meet my quota and exceed our goal since we began using gladly. This is a highly recommended tool, especially if you are serving consumers through a different channels.

Vorteile:

I like how simple and easy to use this tool is; the integration of all channels, whether phone, SMS, chat, or email, is a plus point; we can attend to the customer's concern right away by simply reading the previous concern without having to go anywhere or click another tab, as long as the email address was added to the tool. Furthermore, my favorite color is green, which is one of the many reasons why I love gladly; the icons and design are eye-catching and simple to read.

Nachteile:

The only thing I've noticed is that you can only open one tab at a time; if you open another, it will crash. Additionally, if you open two tabs of this tool, the call will automatically be dropped after ringing twice. Another thing is that you can't add a picture to the task bar, which should be helpful for us since we use it frequently because we assign some tickets to different departments.

Gladly has helped me so much providing a nice experience with our customers through live chat/phone!

Kommentare: Gladly has become my daily tool to accomplish my duties through ticket organization, chat interaction and phone call reach.

Vorteile:

User friendly, and awesome organizer tool.

Nachteile:

Gladly is a great tool to support interactions through chat and phone. Maybe it could improve the way it shows history activity.

Review

Kommentare: 6 out of 10

Vorteile:

Gladly is pretty reliable and easy to use

Nachteile:

The ringtone of calls is horrible. Should be customizable

Glady - A Customer Management System

Kommentare: Because of Gladly, I am able to give excellent support to my clients. Since it stores crucial data about each client in an easily accessible profile, it allows me to give superior service without wasting time.

Vorteile:

The fact that the Gladly platform works so well with my other programs makes it my favorite. It's a must in my office because of how well it coordinates many activities and how intuitive the UI is. The time-saving features are second to none; being able to switch between projects on the fly has saved me and my coworkers many hours that we would have otherwise spent paging through notes or switching between internet tabs. In my opinion, this is one of Gladly's most useful features that we can't live without.

Nachteile:

While I have few legitimate gripes, I would suggest adding some lighthearted touches to the design of the website in order to keep myself and my coworkers cheerful when dealing with irate customers. In addition, having a distinct layout will keep certain employees from getting bored during sluggish periods.

Would not use any other Platform

Kommentare: Great! This helps us be more efficient and put our customers first.

Vorteile:

It creates a great Omni-channel experience for our team. We can work seamlessly through all of our channels and understand how everything is performing.

Nachteile:

Not anything I would call out. I have been an Admin for years across two companies and have no complaints.

Very useful and convenient

Kommentare: The experience I had with Gladly, is beyond extraordinary. The application is very helpful overall and it made the work easier 10x folds.

Vorteile:

The feature that I think is the most impactful is how all transcripts can be found for every single member of our company. It integrates all conversations from chat, calls, and emails in one process where it is accessible for the next user that will encounter the member.

Nachteile:

The thing that it needs to improve would be applying the correction that came from Grammarly, so far this is the biggest issue we currently face. Since the correction made by Grammarly will not automatically fix on the chat box of Gladly.

The Most User-Friendly Tool

Kommentare: So far after our transition from the previous tool,

Vorteile:

The feature I like the most is the Task. We are able to tag and set due dates on tasks which is really helpful for us to be more efficient. Conversations from different channels from the same user also show in one conversation only. Lesser tickets for us

Nachteile:

The least favorite thing for me is that when the tool is idle it does not auto close or keep open

Gladly - the most innovative software.

Kommentare: Improving customer experience, easy navigation, and excellent in keeping customers conversation.

Vorteile:

Easy to use when finding the reach out or conversation history. Outbound option are in place and is easy to access/use.

Nachteile:

Gladly suddenly refreshes and you lose what you are typing in or want to save.

I just simply love gladly because it makes my work easier and faster

Kommentare: Great, it's fast it's easy it's gladly!! My first year as a call center agent and it's been great and a lot of that is because of gladly

Vorteile:

I can stop saying this! this software makes our job easier, faster and it gives us a chance to be more personal with the customer and make them feel valued and that its a great achievement for our company

Nachteile:

sometimes the info of the customer is a little hard to find but like we use Shopify along with it, this helps us in the research for the order history and more

Gladly Review from a Customer Care Associate

Kommentare: The telephone, chat feature, and text/sms feature, and even the e-mail feature are SO much more innovative than our last system. It's like night & day. It's 100% better.

Vorteile:

I like how you can task things or set projects in Gladly and always have them visible and available during the workday/work week. I like how you can edit tasks, have a due date for them, assign people to tasks, etc. Gladly is easy to use and visually appealing to be simple. I like that.

Nachteile:

I don't love that chatting system sometimes because customer's sometimes don't see our chat or they get lost somewhere within the chat or get timed out and then they rate me negatively for not getting the chat even though I answered. ALL chats should be emailed to the customer automatically so that they see that we responded.

Gladly

Kommentare: As long as I can communicate with the customer, I will be resolving a business requirement. Being able to contact our customers through chat, SMS, email, or calls is a crucial part of the business.

Vorteile:

I love the "search for answer" feature; it allows me to select the correct answer for a determined case. This software is easy to use, it just required a few hours of training, I just have to be pending of how I manage my time because this system is like my Kronos at the same time, it measures my availability vs schedule. It allows me to locate any coworker and make calls outside the company. It is all in one.

Nachteile:

This software is used to measure my productivity, when I am coaching new hires and do not interact with it for 45 to 60 minutes it takes me out without previous notice and when I realize it, already passed more than 10 minutes. It does not allow me to correct the notes already posted.

Gladly Review

Kommentare: Overall positive

Vorteile:

Being able to reduce duplicate reach outs from the same user across different channels - which affect volume projections

Nachteile:

Whenever a customer reaches out to multiple channels, the SLA is counted in each of the channels so it results to inaccurate data as an agent is only able to assist in one channel at a time

Functional Customer Service Platform

Vorteile:

The ability to see all customer interactions with those also on Gladly. The ability to add notes and tasks related to each customer helps keep things organized and the customer served.

Nachteile:

The search feature produces results in an order that is not chronological so it makes finding previous emails challenging

So Glad I was trained on Gladly!

Kommentare: Gladly makes it easier for us to analyze data and manage our numbers with all the readily available reports that we can even customize according to our needs and focus.

Vorteile:

Gladly plays a very vital part of our daily operations on chat, email and phone. We are able to communicate with our customers thru Gladly and this is crucial because Our customers are the lifeblood of our business.

Nachteile:

Since it is mainly dependent on internet connection when you are working at home and you don't have good and reliable service - you experience lagging and freezing which affects productivity.

Gladly Revieww

Kommentare: So far so good.

Vorteile:

Easy to use and user-friendly. The email and call distribution is just right.

Nachteile:

There are instances that tickets may not appear in real time but if you try to wait for a couple of seconds, they will appear on your task list.

The most functional software to keep tabs closed

Kommentare: We're definitely accessing more customers at a quicker pace with Gladly! It has streamlined our workflow significantly compared to previous softwares

Vorteile:

Gladly offers so much within its interface, and it removes the need to have multiple tabs open! The interface is extremely user friendly

Nachteile:

There are small learning curves with the different options that are provided with Gladly, some of which can be difficult to find instructions for online

Traci's review

Kommentare: I think it is easy to use and very dependable.

Vorteile:

It's easy to use and to make phone call with. I also like that you can create templates for emails.

Nachteile:

I don't have any complaints, maybe more search options to make it easier to find customers.

Jillian Gladly review

Kommentare: Overall Gladly has been great. Everything in one place is so convenient

Vorteile:

Easy to use, intuitive, everything we need is in one place

Nachteile:

Some issues with the phone feature glitching and not being able to answer calls

Gladly is great! Convenient, simple to use, and extremely beneficial to agents such as myself!

Kommentare: I'm glad I used this tool! It's extremely efficient and allows us to serve our members with the greatest possible customer service!

Vorteile:

Apart from the simplicity this tool provides, all aspects of it are streamlined and organized.

Nachteile:

Sometimes when there is an update, the software just blackens and it affects the work even for a minute since we do live channels.

great software!

Vorteile:

Mostly easy to use for emails, chats, and calls. some areas could have improvement

Nachteile:

adding in a customer profile or going on breaks could be easier.

Gladly is great

Vorteile:

I love the fact it is soooo easy to use Gladly.

Nachteile:

Being able to connect the retail location with the customer we are talking with.

I love Gladly

Vorteile:

it's very easy to use, easy to learn and organized

Nachteile:

sometimes the answer feature glitches and won't show the full answer

Review

Vorteile:

Being able to quickly access customer data

Nachteile:

Lagging and inconsistency with customer account mergers

Best Product Ever (B.P.E)

Vorteile:

I like how they have added the features to cancel and refund within the website instead of access the student's accounts on a different website

Nachteile:

I do not like that the website crashes sometimes but that only happens once in a lifetime.