Wir helfen Unternehmen in der Schweiz
seit 15 Jahren bei der Softwareauswahl

Über Jotform

Jotforms PDF Editor wandelt die gesammelten Daten automatisch in professionelle, großartig aussehende PDFs um. Verwende den PDF-Editor zum einfachen Herunterladen und Speichern.

Erfahre mehr über Jotform

Vorteile:

For surveys, reviews, or gathering any information from a group of people, JotForm is a simple solution. The program is incredibly simple to use and their customer support is very responsive.

Nachteile:

Sometimes, there are delays on the sender’s end showing that the form has been completed. It’s usually not long - a few minutes, at most, but it can be annoying when we’re on the spot.

Bewertungen zu Jotform

Durchschnittliche Bewertung

Benutzerfreundlichkeit
4.6
Kundenservice
4.4
Funktionen
4.6
Preis-Leistungs-Verhältnis
4.5

Weiterempfehlungsquote

8.7/10

Jotform hat eine Gesamtbewertung von 4.6 von 5 Sternen basierend auf 1’875 Nutzerbewertungen auf Capterra.

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Nutzerbewertungen filtern (1’875)

Brandy
Brandy
Ceo
Verifizierter Nutzer auf LinkedIn
Kunst & Handwerk, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Works good for making surveys

5.0 vor 2 Jahren
Untertitel auf Deutsch sind im Videoplayer verfügbar
Eric
IT Leitung in Deutschland
Gesundheit, Wellness & Fitness, 51–200 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Einfaches Tool mit guter Usability, schöne Ergebnisse sind schnell umgesetzt

5.0 vor 12 Monaten

Vorteile:

Die Umsetzung unserer kleinen Projekte war innerhalb weniger Stunden umgesetzt. Durch die intuitive Bedienung ein Kinderspiel.

Nachteile:

Preisgestaltung: Die Preisstaffelung ist zu grob. Für kleinere bis mittlere Projekte fehlt meiner Meinung nach zwischen Starter und Bronze ein Paket.

Antwort von Jotform

vor 11 Monaten

Hello Eric, Thank you for your kind words. We are glad that you are able to utilize your form easily using our platform. If you have concerns or suggestions, please contact us using our support contact form at https://www.jotform.com/contact/. We'll be happy to help.

Verifizierter Rezensent
Verifizierter Nutzer auf LinkedIn
Wein und Spirituosen, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Empfehlenswertes Tool

5.0 vor 5 Monaten

Vorteile:

Formulare sind schnell und einfach zu erstellen. Benachrichtigungen per Mail funktionieren hervorragend. Wir nutzen nur einen Bruchteil der umfangreichen Funktionen und werden uns zukünftig noch intensiver mit den Möglichkeiten auseinandersetzen.

Nachteile:

Der Javascript Code verändert sich mit jeder Änderung und muss somit immer wieder auf der Website ausgetauscht werde. Das wurde schon das ein oder andere Mal vergessen. Man gewöhnt sich aber schnell dran.

Antwort von Jotform

vor 5 Monaten

Hi, Thank you for the fantastic review! We put a lot of effort into making our platform as user-friendly and enjoyable as possible. We appreciate your feedback. If you have any questions, let us know through our Support Contact Form at https://www.jotform.com/contact/. We’ll be happy to help.

Cordula
MTA in Deutschland
Sport, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Gut aber mit Probleme

4.0 vor 2 Jahren

Kommentare: Automatisierung von Eintritten oder Reservierungen Verein

Vorteile:

Einfach, leicht verständlich, einfache Einbindung in Website

Nachteile:

Probleme mit t-online Email des Benutzers. Formulare werden garnicht gesendt bzw. Antwortformular fehlt. Nur t-online!!!!

Antwort von Jotform

vor 2 Jahren

Hello Cordula, Thank you for the feedback. We want to help you with the problem you've run into. Please share a brief description of the email issue using our contact form at https://www.jotform.com/contact and we would gladly assist you.

Oliver
Kaufmann in Österreich
Informationsdienst, 51–200 Mitarbeiter
Verwendete die Software für: Kostenlose Testversion
Herkunft der Bewertung

Nur zum Emphelen

5.0 vor 9 Monaten

Kommentare: Nur positiv bisher .

Vorteile:

Es ist sehr umfangreich und leicht zu bedienen . Funktioniert sehr zuverlässig .

Nachteile:

Ich habe leider das 50% Angebot verpasst

Antwort von Jotform

vor 9 Monaten

Hi Oliver, Thanks for the positive rating and feedback. If you have any questions, let us know through our Support Contact Form at https://www.jotform.com/contact/. We'll be happy to help.

Sarah
Management Representative & Financial Accountant in Deutschland
Software für die Automobilindustrie, 2–10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Tolle Idee und sehr Anwenderfreundlich

5.0 letztes Jahr

Vorteile:

Echt super und eine tolle Erleichterung für den Berufsalltag. Spart Zeit und Mühe und die Website bietet einem wirklich viele Möglichkeiten und Angebote. So viele dass ich noch nicht Mal alle kenne. Es lohnt sich auf jeden Fall Mal reinzuschauen!

Nachteile:

Nichts aufgefallen - gibt's ne App ? Das wäre super.

Antwort von Jotform

letztes Jahr

Hello Sarah, Thanks for sharing your positive review of our platform. We do have the Jotform app in which you can create a form app using our builder. For more information, you can check this link: https://www.jotform.com/products/apps/. If you have questions or suggestions, please contact us through our support contact form at https://www.jotform.com/contact/. We'll be happy to help.

Anastasia
Verwaltung Buchhaltung in Deutschland
Erneuerbare Energien & Umwelt, 51–200 Mitarbeiter
Verwendete die Software für: Kostenlose Testversion
Herkunft der Bewertung

Jotform Bewertung

5.0 vor 4 Monaten

Kommentare: Sehr gut. Ich benutze das Tool sehr gerne

Vorteile:

Das Handling ist unkompliziert und gut zu bedienen

Nachteile:

Das Einfügen in Teams ist schwieriger..

Antwort von Jotform

vor 4 Monaten

Hi Anastasia, We are glad you had a great experience using our platform. Connecting your form to MS team is easy, you can follow this guide: https://www.jotform.com/help/how-to-integrate-microsoft-teams-with-jotform/. If you have any questions, let us know through our Support Contact Form at https://www.jotform.com/contact/. We’ll be happy to help.

Chris
Chris
Assistant Direct of High School Programs in USA
Verifizierter Nutzer auf LinkedIn
Non-Profit-Organisation Management, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Multi Functional Cross Organizational Wonder Tool

5.0 vor 4 Wochen Neu

Kommentare: Jotform does so much for my organizations workflow on a daily basis. From student reports to purchasing and employee time tracking to b2b operations, Jotforms does it all!

Vorteile:

The ability to customize and collect data, esign features, and all the many integrations.

Nachteile:

There are lots of integrations but I haven't see the ability to upload pictures straight to google drive accounts.

Antwort von Jotform

vor 3 Wochen

Hi Chris, Thanks for sharing your positive feedback on our platform. It is possible to send the uploaded files into your Google Drive. You can check out this guide on how to integrate your form with Google Drive: https://www.jotform.com/help/192-how-to-integrate-a-form-with-google-drive/. If you have any questions, reach out to us through our Support Contact Form at https://www.jotform.com/contact/. We’ll be happy to help.

Nicholas
Technology Administrator in USA
Konsumgüter, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

In Betracht gezogene Alternativen:

If you use BigCommerce/Shopify, this product is amazing

5.0 vor 2 Wochen Neu

Kommentare: Amazing. For the price, which is low compared to how much it is used, its been well worth its cost and more.

Vorteile:

It was super easy to create a form with rules and automation, and then embed into our website. It's kind of ridiculous the amount of control you have in Jotform, and our ability to then import this into Netsuite is just icing on the cake (we email submitted forms to our CMS portion of Netsuite).

Nachteile:

I really don't have a negative at the moment.

Antwort von Jotform

letzte Woche

Hi Nicholas, Thanks for sharing a detailed review of our platform. We are glad that our platform fits your needs as you build your form. If you have any questions, reach out to us through our Support Contact Form at https://www.jotform.com/contact/. We’ll be happy to help.

Verifizierter Rezensent
Verifizierter Nutzer auf LinkedIn
Krankenhausversorgung & Gesundheitswesen, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung
Quelle: GetApp

Terrible Enterprise Support

2.0 vor 2 Monaten Neu

Kommentare: Free plan is good but would not recommend the enterprise plan. They took weeks to trouble-shoot issues. I don't recommend for medical applications because the client support is too slow and so you run the risk of having a critical health application that is not functioning. Strange situations occurred e.g. can't login to dashboard and I messaged client support who say that you need to lodge the support ticket from the dashboard (which I don't have access to). Seemed disinterested when I advised that I will be downgrading my account, no attempt to find out what my concerns were. The "Bye-Felicia" treatment tells me that client support don't actually care and just want easy clients, easy money.

Vorteile:

Easy to setup and customise forms. Clean appearance.

Nachteile:

Terrible support for an enterprise customer.

Antwort von Jotform

vor 2 Monaten

Hi there, Thanks for taking the time to share your feedback with us. We're sorry for the issue you've experienced and for the time it took to resolve your issue. While our Enterprise Support Team is typically prompt and efficient in handling issues, we understand that delays can occur, especially when there's a high volume of support requests. Please rest assured that our Enterprise Support Team is dedicated to resolving issues as quickly as possible, and we appreciate your patience during this process. We take your concerns seriously and will use your feedback to improve our support services. If you have more questions or concerns or would like to discuss your experience in more detail, please don't hesitate to reach out to us directly. We'll be more than happy to help.

Maria
Administrator in USA
Gesundheit, Wellness & Fitness, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung
Quelle: SoftwareAdvice

In Betracht gezogene Alternativen:

Jotform is a must have!

5.0 vor 3 Monaten

Vorteile:

Jotform is a must have resource for business expansion. The ease of form creation and implementation is great. I love the ease of sharing the forms while having the ability to embed on our website without any hiccups. The free version of Jotform gives you access to five forms and all support. Competitors provide free access but their support doesn't compare to Jotform. Customer service is great. I've use the chat and phone, both have been favorable experiences. They have recovered information, walked me through steps of implementation, and give me the news that I must recreate a form because it was corrupted. Good or bad, they were there to provide support.

Nachteile:

The advance design tool could be upgraded to provide more designer freedoms. The CSS editor has limitations since the last editor update, which before worked great at making edits at the code level much easier.

Antwort von Jotform

vor 3 Monaten

Hi Maria, Thanks for sharing your detailed experience using our platform and services. Can you explain a bit about the feature you're looking for with the CSS editor as we’re always working to add new services and features to Jotform? If you have any questions, reach out to us through our Support Contact Form at https://www.jotform.com/contact/. We’ll be happy to help.

Wesley
CEO in USA
Transport/Güterfrachtverkehr/Schienenverkehr, 2–10 Mitarbeiter
Verwendete die Software für: Kostenlose Testversion
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Very User Friendly Great Customer Service

5.0 letzten Monat Neu

Kommentare: I have had a fantastic experience with Jotform I love everything I have created

Vorteile:

24/7 Customer Service Customer Service Responds Quick Customer Service always has a solution that is easy to follow. There are so many form templates and customizations JotForm integrates with just about every workspace

Nachteile:

Nothing yet I have not issue with Jotform so far

Antwort von Jotform

letzten Monat

Hi Wesley, Thanks for your positive feedback. We're thrilled to hear that you find our platform user-friendly and that you've had great experiences with our customer service team. We're always here to help, and we're delighted that you appreciate our wide range of form templates and integrations. If you ever need help again, don't hesitate to reach out from the Contact Us page at https://www.jotform.com/contact/. We'll be happy to help.

Doloris
Owner-Bookseller-Marketeer in USA
Einzelhandel, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Thanks from the little guys

5.0 letzten Monat Neu

Kommentare: Jotform is incredibly intuitive. And when it's not, the video and other tutorials and clear and direct. Easy!

Vorteile:

The versatility - how easy it is to manage the flow of questions contingent on answers.

Nachteile:

I am picky about design elements- too much white space.

Antwort von Jotform

letzten Monat

Hi Doloris, Thanks for taking the time to share with us your positive experience with our platform. We're grateful for your compliments. With regard to the question spacing, you can change it easily in the Form Designer. Check out this link for the guide: https://www.jotform.com/help/62-how-can-i-change-spacing-between-questions/. You can also further adjust any elements spacing in the form in the Advanced Designer. If you have more questions, let us know from the Contact Us page at https://www.jotform.com/contact/. We'll be happy to help.

John
CEO in USA
Bürgerliche & soziale Einrichtungen, Selbstständig
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Securing documents with Jotform

5.0 vor 3 Wochen Neu

Vorteile:

I really enjoy the ability to create online forms, and have people sign it. It makes conducting business much easier.

Nachteile:

It could be a bit more customer-friendly and easy to use.

Antwort von Jotform

vor 3 Wochen

Hi John, Thanks for the wonderful rating. We are happy to know that you enjoyed creating forms using our builder. We would like to know more about how you want our platform to be more customer-friendly. Your feedback would help us improve and ensure a better experience for you next time. You can reach out to us through our Support Contact Form at https://www.jotform.com/contact/. We’ll be happy to help.

Mix
CEO in Portugal
Unterhaltung, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

The best Form Platform!

5.0 vor 2 Wochen Neu

Kommentare: I've bee using Jotform for almost 10 years and never though about changing platform.

Vorteile:

The simplicity of the tools, Very practical and always updating and innovating

Nachteile:

Can't say that I dislike of anything, although, I don't use every tool

Antwort von Jotform

vor 2 Wochen

Hi Mix, Thanks for the excellent rating. We are glad that our platform fits your needs. If you have any questions, reach out to us through our Support Contact Form at https://www.jotform.com/contact/. We’ll be happy to help.

Susan
Accounts Receivable and Payable in USA
Krankenhausversorgung & Gesundheitswesen, 51–200 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

MailChimp but better

5.0 letzte Woche Neu

Vorteile:

The ease of customizing forms for various purposes is the biggest appeal of Jotform. It's a versatile platform that can be used for client feedback, employee surveys, payroll discrepancies and more.

Nachteile:

Jotform, from my experience, is not mobile compatible. There's a notable delay in trying to use Jotform on a mobile device, and sometimes it bugs and doesn't submit the form.

Antwort von Jotform

vor 4 Tagen

Hi Susan, Thanks for your positive feedback. We're delighted to hear that you find our platform versatile and easy to use for your needs. With regard to your issue, Jotform is mobile responsive, and we made sure that forms are easy to fill on mobile devices. We also have Mobile Forms app where you can create and use forms on mobile. Check out this link for more information about the Mobile Forms app: https://www.jotform.com/products/mobile-forms/. If you encounter any issues, let us know from the Contact Us page at https://www.jotform.com/contact/. We'll be happy to help.

Samantha
Samantha
Owner in UK
Verifizierter Nutzer auf LinkedIn
Gastgewerbe, Selbstständig
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Good Form Builder With Free Option

4.0 vor 4 Wochen Neu

Vorteile:

Templates you can use, free option, easy to use

Nachteile:

Limited amount of forms in one month on the free plan, and then the paid plans are too expensive for me

Antwort von Jotform

vor 3 Wochen

Hi Samantha, Thanks for your positive rating. Our prices are directly related to the high quality of our products and services that we offer. If you have any questions, reach out to us through our Support Contact Form at https://www.jotform.com/contact/. We’ll be happy to help.

Natasha
Owner in Australien
Gesundheit, Wellness & Fitness, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Love JotForm

4.0 vor 3 Jahren

Kommentare: It's been great. It streamlines so much of my business. It's become a vital part of my processes and workflows.

Vorteile:

I like the ease of use and the conditional formatting. I love the API features and the fact it interconnects with the other products that make my business work.

Nachteile:

That I can't have an additional user (one other one) unless I get five other users. I don't love the fact that the data isn't stored in Australia or that I don't have the option of doing that. I hate the fact they upsell HIPAA Compliance to health practitioners outside of the US as HIPAA isn't designed for anyone outside of the US.

Antwort von Jotform

vor 3 Jahren

Thanks for your review. Glad to know JotForm helped you in your business. Just FYI, we have an Enterprise solution where you can have a sub-account feature as well as choose your server location e.g. in Australia so your data never leaves your country. HIPAA is also optional in Enterprise. Please check this out https://www.jotform.com/enterprise. For the standard version, since HIPAA is all about safeguarding PHI, all users from different parts of the globe specifically those who also operate in the US can choose to enable HIPAA if they are subscribed to the Silver or Gold plan. If you have more questions, let us know at https://www.jotform.com/contact/ so we can help.

Whit
Director of Marketing and Communications in USA
Hochschulbildung, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

In Betracht gezogene Alternativen:

A great form builder

5.0 vor 2 Jahren

Kommentare: We use Jotforms across the college for submissions from partnering departments for design and web update requests. This allows us to keep all the information in one place rather than rely on emails. Plus, we have a historical record of all the requests in a given year.

Vorteile:

Jotforms is a simple way to create forms to obtain information and has powerful features for advanced form building. The form builder is drag and drop and provides plenty of options for customization. There is a free version with plenty of features and a cost-effective paid subscription that unlocks plenty of helpful features.

Nachteile:

The UX on the submission side is not great. When navigating to the forms to review submissions, I oftentimes have to think twice about where to find them.

Antwort von Jotform

vor 2 Jahren

Thank you so much for your awesome review Whit. We greatly appreciate it. We believe that viewing the form submissions is easy. On the My Forms page, you only have to select a form then click the Submissions button on the top menu or click Inbox within the form menu to view the forms submissions data. You can also click the number badge just above the form icon to view the submissions data without leaving the page. Example: https://link.jotform.com/SQahsLiiD0 If you have a better idea, please share it with us at https://www.jotform.com/contact/ so we can open a feature request. Thank you so much!

Deniz
Consultant in Türkei
Computer-Software, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Jotform is the best (if you don't mind the price)

5.0 vor 2 Jahren

Vorteile:

Jotform is realy the best tool about survey and appointment purposes. They have tons of automations features and it has easy of use charachter. Also customer support is very fast and kindly.

Nachteile:

Prices! To be honest jotform is very expensive. Thats why althought it was my favorite tool, ı dont use it because of price. Especially country like Turkey which is inflation rate is more than %150, this price is not normal. I think they should define different price point for different country. Or should serve some discount coupon.

Antwort von Jotform

vor 2 Jahren

Hello Deniz, Thank you so much for your positive feedback! We're thrilled to hear you enjoyed our integrations.  We do have localized pricing if you live in Turkey. We do believe that our pricing is justified with the features and security added to the form. We are committed to providing quality products and services to you.  Please use our contact form at https://www.jotform.com/contact/ if you have questions.

Karma
Special Education Teacher in USA
Verifizierter Nutzer auf LinkedIn
Bildungsmanagement, 51–200 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Powerful, professional tools for your small business, with no hit to your bottom line

4.0 letztes Jahr

Kommentare: Jotform helped bring my small business venture to life by providing inspiration and needed tools without a grand investment that I simply wan't ready to make. It has helped me learn new ways to add accessibility and interactivity to user interfaces across platforms by making these options easy to use and understand in their form editor.

Vorteile:

Jotform has such an impressive array of elements to drag and drop into your form it is a near certainty that you will be inspired by it all. File uploaders, music streaming, video players, sketchpads, even interactive dice to roll, it's all there! Most of these options include a field for CCSS customization, as well, helping with brand fidelity or jsut making it yours. Beyond the aesthetics are plenty of security options such as email verification, phone number verification, ReCaptchas of all kinds (think visual, audio, and even drawing!), data capture, field masks, and more. Payment portals can be set up directly in the form and linked to their easily customized store inventory widget or to whatever dynamic data stream you create with their form calculation and dependent action tools. Small businesses can streamline this crucial piece of their online presence and do it with personality and professionalism, all with no out of pocket expense.

Nachteile:

Data calculation and dependent actions are all possible in Jotform. However, the process is facilitated through the strategic placement and coding of form calculation fields that need to be hidden from user view and generally clutter the worksapce for editing. While there are many hints and reminders built into the steps to add these actions, I am fairly certain anyone that is not comfortable with setting up spreadsheet automations might feel overwhlemed or confused by the process. Since these are not needed by all users, it is certainly not a dealbreaker. Additionally, the majority of Jotform's "flashy" options are in the form of "widgets" that appear to be affiliate-created or sponsored for the most part, such as the Vimeo video player or Facebook Messenger button. Because of this, it is hot or miss what type of data you will render from them or how to do so. For widgets built simply for looks, like the graphic headers or page dividers, this is obviously not an issue. But for others you can end up with data that is nearly impossible to use dynamically. Take the "fancy range slider" for example. Users slide the ends to create a range within a set provided by the form creator. The data that this produces is read as the beginning number of the range and the ending number of the range strung together (ex: starting page=2, ending page=10, resulting data= 210), making it only of value by manual analysis.

Antwort von Jotform

letztes Jahr

Hello Karma, Thank you for the detailed review of our platform and recommendations. We are glad that you are able to check our available features and widgets. If you have questions or suggestions, please contact us through our support contact form at https://www.jotform.com/contact/. We will gladly assist you.

Ismael
Guests experience Manager in Spanien
Gastgewerbe, 2–10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Surveys for the short-stay rentals

4.0 vor 11 Monaten

Kommentare: Very good! It has allowed us to facilitate processes such as the receipt of payments, inspections in apartments with real-time alerts and carry out mini projects, helping especially in the collection of information in a quick and easy way.

Vorteile:

The options it gives when it comes to creating forms for different areas. Mainly through the functionalities and the bifurcation of questions. It is also very easy to collect the data obtained through the questionnaire mainly due to the automatically created spreadsheet and the filters that it has.Also the creation of alerts via email based on key answers seems to me a great success and very important, especially for the detection of problems.

Nachteile:

The creation of forms seems to me a little bit too square and too predetermined. There is little room for customization, especially at the design level.

Antwort von Jotform

vor 11 Monaten

Hello Ismael, Thank you for the detailed review of our platform and features. If you have questions or suggestions, please contact us through our support contact form at https://www.jotform.com/contact/. We'll be happy to help.

William
William
Owner in USA
Verifizierter Nutzer auf LinkedIn
Gesundheit, Wellness & Fitness, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung
Quelle: GetApp

In Betracht gezogene Alternativen:

Buyer beware: JotForm API breaks and support is awful

1.0 vor 3 Jahren

Kommentare: Support is terrible and a deal breaker. We are moving to Gravity Form as a result.

Vorteile:

The UI is pleasant for both the user and the integration. Setting it up was easy and getting it integrated with ActiveCampaign over the API wasn't difficult.

Nachteile:

The support is a HUGE problem. We work in mental health and having client inquiries transmist can be a matter of life and death if someone is in crisis. We noticed we were not having contacts transfer some times and other times, parts of data which was mapped, wasn't transmitting and deals weren't being generated due to missing tags and data. This alarmed us and we reset the integration to no avail. We contacted support multiple times to find responses that regularly took 4-7 days and sometimes no response at all. It was infuriating and irresponsible on their side.

Antwort von Jotform

vor 3 Jahren

Hi William, Thanks for your honest feedback and we apologize for the lack or delayed assistance from the support team. We are surprised that you are not getting any help in a timely manner since we all replied to report tickets on the same day. Our average response time is between 1 to 4 hours. We have a support team working from different parts of the globe to provide 24/7 support. We kindly suggest checking your tickets on the web if you have not been notified via email. It's possible that the email notifications didn't go into your inbox. Anyway, if your issue is still not resolved, please contact us via our support contact form here https://www.jotform.com/contact/ so we can assist you further. We'll look forward to your reply. Regards!

Lisa
Executive Director in Kanada
Sport, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Great for our organization

5.0 letztes Jahr

Vorteile:

Great for registration forms; lots of customizability, and once you figure out the calculation widget, it's easily reproducible for future forms. I also like the flexibility of knowing we can pay for a year, or we can downgrade and upgrade our plan on a monthly basis based on our usage. I also love that you pay a flat fee; they don't charge a percentage based on registrations or transactions, which helps for budgeting purposes.

Nachteile:

It has glitched unexpectedly in the past, where users cannot submit forms and get error messages (in error). I've also had issues with the autosave function, where the builder will randomly freeze and when I reload, it pulls up an old version. Using Chrome instead of Safari helped with this. The customer service could also be improved - it's frustrating that you can't call and talk to someone (but on the plus side, you can google just about any issue and find several suggestions from Jotform staff).

Antwort von Jotform

letztes Jahr

Hello Lisa, Thank you for the positive review! We are glad to hear that our platform has been beneficial for your organization and that you appreciate the flexibility of our pricing options. If you are still experiencing issues with your forms, let us know through our support contact form at https://www.jotform.com/contact/. Our team will be more than happy to assist you.

Shilles Steven
Director in Malaysia
Informationstechnologie & -dienste, 2–10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

In Betracht gezogene Alternativen:

By far the best form software

5.0 vor 3 Jahren

Kommentare: I've used many form software over the years and I always keep changing them due to limitations in functionality and features. Then I came across JotForm and I was impressed and thought to myself, why didn't I came across this platform earlier? Everything I need to start a small business and grow big is here on this platform and I don't need a separate tool/software to manage orders, contacts, customer submissions, staff sales submissions and more. Just one form, and it's JotForm.

Vorteile:

This platform has all your needs to start off, from a regular form to a contract signing, orders managements, contact and more. Best of all, it allows you to integrate into most of the popular platforms seamlessly and it allows you to start small for free and grow big!

Nachteile:

I have not come across any cons yet besides that, the price is slightly high compared to other forms, but worth every penny due to the features in it.

Antwort von Jotform

vor 3 Jahren

Thank you so much for your nice compliments. We are happy to know that you find JotForm a worthy product. Cheers!

Nathan
Nathan
Director, Management Information Systems in USA
Verifizierter Nutzer auf LinkedIn
Öffentliche Ordnung, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Business forms made easy

5.0 vor 5 Jahren

Kommentare: We run the forms for all our websites through JotForm. The form responses are collected in a database and we are able to display the results in html tables on our intranet. There is even BI on tap, so questions that have defined responses, such as a multiple choice questions, can be visually represented on web pages as graphs. When it comes to collecting information, JotForm has become an indispensable tool in our arsenal.

Vorteile:

I became a JotForm user when Adobe sunsetted its FormsCentral product and I've never looked back. With a little effort, truly anyone can build an attractive, functional form using JotForm. You don't have to know any html, CSS, JavaScript, etc. That said, you will probably have to know some CSS to get a form to look just the way you want it to if you are adding it to your website. At least that is my experience. While the the form builder does allow for extensive customization, I've found that I've had to add my own CSS to achieve the perfect look I was seeking. Fortunately, JotForm makes tweaking the form look using your own code very easy. JotForm is a very mature and feature-rich platform that contemplates nearly any form need, from conditionals, to calculations, to autoresponders. All field types are available and it's easy to set the properties for each, such as required, character limits, hover text, example text, etc. Using URL parameters, you can pre-populate your form fields, too. You can also use hidden fields to perform calculations or set up honey pots for security. Perhaps the nicest thing about JotForm is all its options are available to every form you build, regardless of which level you buy (or even if the free tier is all you need). What you pay for is the number of forms and the number of submissions. There are literally hundreds of plugins that extend functionality, all included. Customer support is top notch and documentation extensive.

Nachteile:

We purchased a tier that allows up to ten users, however, only the primary user can create forms up to the tier limit--the others users essentially have the limits of the free plan. The only way they can avoid those limits is by moving forms they create to the primary user and sharing the form. I've also occasionally experienced issues with payment.