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seit 15 Jahren bei der Softwareauswahl

Über 3CX

3CX ist eine IP-Telefonanlage mit offenen Standards, die eine sofort einsatzbereite, vollständige Unified-Communications-Lösung bietet. Geeignet für jede Unternehmensgröße oder Branche

Erfahre mehr über 3CX

Vorteile:

Phenomenal integration with the client both on CTI and softphone modes. Out of the box adequate integrations with popoular3rd party software.

Nachteile:

Sometimes it can crash and has the occasional bug which leads to frustrations in the call centre.

Bewertungen zu 3CX

Durchschnittliche Bewertung

Benutzerfreundlichkeit
4.4
Kundenservice
4.1
Funktionen
4.4
Preis-Leistungs-Verhältnis
4.3

Weiterempfehlungsquote

8.4/10

3CX hat eine Gesamtbewertung von 4.4 von 5 Sternen basierend auf 404 Nutzerbewertungen auf Capterra.

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Nutzerbewertungen filtern (404)

Daniel
IT Administrator in Schweiz
Einzelhandel, 201–500 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

In Betracht gezogene Alternativen:

VoIP Anlage mit Potenzial

4.0 vor 7 Monaten

Kommentare: Im großen und ganzen ist es eine solide Telefonanlage, welche hoffentlich noch lange weiterentwickelt wird. Potenzial hat sie.

Vorteile:

Das moderne Design und die einfache Konfigurierbarkeit. Die Anlage lässt sich auch mit wenig Erfahrung gut verwalten.

Nachteile:

Diverse Auswertungen fehlen. Andere sind wiederum überflüssig. Die Einbindung von Busylights ist leider nur über Umwege und sehr kompliziert realisierbar. Hier kann man sich an anderen Herstellern orientieren. Die Nutzung in Kombination mit einem Terminal-Server ist hin und wieder kompliziert und führt zu Problemen.

Antwort von 3CX

vor 7 Monaten

Hi Daniel and thank you so much for reviewing 3CX! Thanks for your trust in 3CX. All feedback is welcome and we recommend sharing it with us in our Forum: https://www.3cx.com/community/

Sarah
Tierärztin in Deutschland
Tierarzt, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Viele Funktionen - kompliziert in der Nutzung

3.0 letztes Jahr

Kommentare: Zum Teil gut, aber mit Verbesserungspotential in Anwendung und Nutzung

Vorteile:

Dass ich sowohl vom PC, Handy als auch vom Festnetzteil telefonieren kann und eine Rufliste übergreifend sichtbar habe, finde ich gut. Wenn man über die Kontaktliste geht, sieht man auch direkt, wer gerade telfoniert und kann warten bis die Leitung wieder frei ist.

Nachteile:

Ich finde die Einstellungen sind nicht wirklich selbsterklärend. Ich muss nicht oft mein Telefon weiterleiten, wenn ich es muss, weiß ich nicht mehr, wie das funktioniert und finde es auf Anhieb auch nicht. Dann lasse ich doch eben die Telefonate ins leere laufen. Ich denke, meine Telefonsoftware kann noch viel mehr, aber wenn man keine Stunden in das Handbuch verschwenden möchte, ist es schwierig, diese Funktionen zu nutzen. Die App auf dem Smartphone funktioniert teilweise nicht wirklich. (Entgangene Anrufe werden nicht angezeigt o.ä.)Dass man selber weiter geleitet wurde, sieht man leider nicht auf dem Telefon. Das war bei der Anlage vorher schöner, da konnte man auf dem Display erkennen, dass man nicht mehr Kollegin A anruft, sondern auf Kollege B geleitet wird. Findige Personen konnten dann direkt auflegen. Jetzt kommt es auch schonmal vor, dass man direkt anfängt zu Sprechen und irgendwann erst merkt, dass gar nicht derjenige dran ist, den man wollte. Der Angerufene sieht auch nicht mehr, dass das Telefonat von einer anderen Person kommt und meldet sich dementsprechend so, wie wenn man sich meldet, wenn man davon ausgeht, dass der Anrufer weiß, wessen Nummer er gerade anruft - auch mal ohne Namen.

Michael
Administrator in Deutschland
Luxusgüter & Schmuck, 201–500 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

3CX

5.0 vor 3 Monaten

Vorteile:

§CX ist einfach in Betrieb zu nehmen und leicht zu verwalten, dabei gibt es jede Menge Funktionen, wie in großen teuren Telefonanlagen

Nachteile:

Der Support erfolgt ausschließlich per Forum, entsprechend muss man selbst wissen was man tut

Antwort von 3CX

vor 2 Monaten

Hi Michael! Thank you for your review. We're glad you find 3CX easy to operate and manage and appreciate its wide range of functions similar to larger systems. 3CX forum is a great place for advice and troubleshooting, but it's not the only way to get support. We also offer direct assistance through 3CX Support tickets and our global 3CX Partner base, especially for complex issues. If you need further help, please contact our Customer Service team, and they will provide the necessary guidance.

Christian
CEO in Deutschland
Computer-Hardware, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Kritische Partner werden einfach rausgeworfen

3.0 vor 10 Monaten

Kommentare: Sehr überhebliche Unternehmensstruktur und offensichtlich wird das System und die Produktpalette ohne wirklichen Plan vertrieben.

Vorteile:

Grundsätzlich eine relativ modern wirkende Admin- und Weboberfläche.

Nachteile:

Steuerung von Tischtelefonen teilweise und nach Updates nicht mehr richtig möglich. Es gibt zwar mittlerweile vier verschiedene PC-Apps, aber keine bietet alle Funktionen! DECT-Telefone sind relativ unpraktisch nutzbar, viel feine Anpassung für angeblich kompatible Endgeräte nötig. Softwarefunktionen und Sprachansagen wirken teilweise nicht bis zu Ende gedacht.Als wir und mehrfach kritisch geäußert haben, gab es einen seltsamen Anruf von 3CX aus Hannover und es wurde uns mitgeteilt, dass wir ab sofort 3CX Partner mehr sind. Auf die genauen Gründe wurde sachlich nicht eingegangen. Das vorgehen finde ich äußert unprofessionell und sehr unseriös! Wir suchen uns nun einen seriöseren Telefonanlagen-Partner.

Mario
Bestandsmitarbeiter in Deutschland
Luxusgüter & Schmuck, 201–500 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

3CX Telefonsoftware

4.0 vor 9 Monaten

Vorteile:

Mit 3CX können wir von überall per Handy telefonieren, als wären wir in der Firma, einfach die App installieren und per Internet telefonieren. man kann immer sehen, wer von den Kollegen gerade telefoniert, auch Abwesenheiten kann man anzeigen.

Nachteile:

Androidhandys haben manchmal Probleme mit der App

Antwort von 3CX

vor 2 Monaten

Hey Mario! Thank you for your review. It's good to know you find 3CX helpful for making calls from anywhere and keeping track of your colleagues' availability. Thanks for choosing 3CX for your communication needs. :)

Robin
Marketing Manager in Deutschland
Telekommunikation, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Telefonanlage im 21. Jahrhundert

5.0 letztes Jahr

Vorteile:

Sein Telefon auf allen Geräten zu haben, sei es der Laptop oder das Handy, schafft eine Flexibilität, die ihres Gleichen sucht.

Nachteile:

Leider kam es gerade im Zusammenspiel mit iPhones schonmal dazu, dass Anrufe nicht richtig geklingelt haben.

Antwort von 3CX

letztes Jahr

Hi Robin, Thank you for your great review! We are sorry to hear you had a frustrating experience with connection but we really appreciate you bringing this issue to our attention.

Nicole
Immobilienmaklerin & Home Stagerin in Deutschland
Immobilien, 2–10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Leider noch nicht kompatibel mit Windows 11

4.0 vor 2 Jahren

Vorteile:

Grundsätzlich eine tolle Telefonanlage (wir nutzen die Cloud-Version), wenn man uns nur vorher gesagt hätte, daß es noch nicht kompatibel ist mit Windows 11

Nachteile:

Leider steht nirgendwo beim Anbieter, daß die Telefonanlage noch nicht mit Windows 11 kompatibel ist. Der TAPI Treiber kann so so das Telefon nicht finden und somit auch nicht korrekt eingerichtet und konfiguriert werden. Ein Hinweis auf Ihrer Seite wäre von Vorteil!

Antwort von 3CX

vor 2 Jahren

Hi Nicole and thank you for taking the time to review 3CX. Our Manual does mention the Windows platforms supported: https://www.3cx.com/docs/manual/phone-system-installation-windows/#h.rpbyof1d94m1

Peter
Baukoordinator in Deutschland
Bau, 11–50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Neue Telefonanlage

4.0 letztes Jahr

Vorteile:

Generelles Telefonieren mit Computersoftware.Chat Funktion mit Kollegen.

Nachteile:

App Funktion erkennt nicht das am Telefon Mobil telefoniert wird und klingelt ins Gespräch.Teilweise können Gespräche nicht angenommen werden und verschwinden nach der Annahme.

Antwort von 3CX

letzten Monat

Hello Peter. Thank you for your review. We're glad you find the general telephony and chat functions with colleagues useful. Regarding the app issue where it doesn't recognize ongoing mobile phone calls, and some calls disappearing after acceptance, we suggest consulting with your IT department or reaching out to a local 3CX partner. They can provide specific assistance for these issues.

Jennifer
Sachbearbeiterin in Deutschland
Transport/Güterfrachtverkehr/Schienenverkehr, 5’001–10’000 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Funktioniert zuverlässig

5.0 letztes Jahr

Vorteile:

Die Telefonanlage lässt sich sowohl über den PC als auch über das reguläre Telefon bedienen.

Nachteile:

Manchmal stürzt sie ab und es gibt hin und wieder Tonprobleme, die sich jedoch schnell klären lassenL.

Robert
Robert
Head of IT in Australien
Verifizierter Nutzer auf LinkedIn
Chemikalien, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Full featured Hosted SIP VOIP solution

5.0 letztes Jahr

Kommentare: Our on premise system had a number of issues. As it was not hosted it would only work in the office. Sometimes when we had an outage random users would lose their voicemail greetings. There was missing call queue and forwarding functionality that we required.

Vorteile:

Easy to implement. We converted over from our on premise Avaya system in less than an hour with little more than a couple of forms and spreadsheets to fill in. We have the option of the computer soft phone or the iOS app which means that people can decide how they receive/make "landline" calls. For thos in shared/high noise locations there are a number of voip deskphones that will also work. It gave us much better queue/forwarding functionality than we had before. Before this system any call forwarded to a mobile/another extension had the number of the extension doing the forward rather than the initial caller. Simple admin interface. Easy to use.

Nachteile:

There is no way to seperate the softphone volume from the generic computer volume so it can be quite a shock if you are doing something and the phone rings. There can also be annoying instances of the app trying to call on any number that you click on as it cannot identify phone neumbers. Minor things but room for improvement.

Antwort von 3CX

letztes Jahr

Hi Robert and thank you so much for taking the time to leave us a very good review. We hope you continue to have a good experience with 3CX. In regards to the cons you mention, if you have multiple speaker devices (computer, headset, monitor) you can select an individual device and set the ringer to be that and adjust the volume accordingly. If you wish, you can also exempt certain websites from having the numbers detected as telephone numbers, from the settings of the 3CX click-to-call extension.

Sam
Sam
Partner in USA
Verifizierter Nutzer auf LinkedIn
Logistik & Lieferkette, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

3CX is fine, but it is all about who handles the hosting

4.0 vor 2 Jahren

Kommentare: 3CX feels like it is a step up from a normal landline, but I don't see any wow factors that I feel like I could get from some of the other VoIP names. If you're looking for something less expensive than Ring Central, Phone.com, and OnSip, then you should be able to find a small VoIP provider willing to offer you a hosted package with 3CX for a lower price.

Vorteile:

3CX is straightforward. It seems to have all the necessary features for a small business. Still, as a business owner who cannot work on the admin side, I can only comment on the usability and stability. Compared to other softphone apps, I've never had significant issues. I use 3CX as a softphone on an iPhone, through a Yealink desk phone, via Chrome plugin, and on an iPad. Surprisingly, the limitations I see are not due to the daily functions. There are some features I would like, but there is nothing about this app that hinders my company's ability to operate without delay. We have users in China, Thailand, the Philippines, Jamacia, Venezuela, and the US. All locations work well, and the apps work even with limited internet access. There are times when the connection is not great, but this is usually due to the internet and not the apps.

Nachteile:

There is no way for my ringer on my softphone or desk phone to be customized to ring differently when someone calls my extension vs. ring group. I wish there were connectivity with Zapier so that I could push contacts from other services into our address book. It would be nice if the SMS chat feature worked more similarly to a shared inbox, where everyone could see it. You can only transfer the chat to another extension, which makes SMS hard to use as a group. Overall, the cons are not about the ability to use 3CX but the features I wish it had that could provide a better overall experience.

Antwort von 3CX

vor 2 Jahren

Hi Sam and thank you for your review! We are glad to hear that you are enjoying using our software and that it has helped you stay in touch with your employees throughout the world! Regarding the points you raised, desk phones can be configured to have distinctive ringtones for Queue Calls, so you should certainly consider switching to using Queues instead of Ring Groups. Apart from this, you would also get better reporting capabilities and a lot more polling strategies to choose from. For syncing you phonebook contacts, we do currently offer integration with Microsoft 365, but in the coming updates we will have a REST API that may also allow you to interact with the 3CX Phonebook, giving you the maximum flexibility in syncing your contacts between various platforms. Incoming SMS messages can be sent either to an Individual Extension or to a Queue, in which case all logged in members of that Queue will see incoming messages.

Tialee
Administrator in Jamaika
Finanzdienstleistungen, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

User friendly

5.0 letzten Monat Neu

Vorteile:

This software is simple to use and the features are clearly displayed. Calls are displayed on made, missed or received in a call log.

Nachteile:

The call recording is not accessable until 2 hours have past.

Antwort von 3CX

letzten Monat

Hey Tialee, Thank you for your feedback on 3CX. It's good to hear you find the software user-friendly and more cost-effective solution for you compared to Five9, especially in a large employment setting!

Melissa
Melissa
BDC Operations Manager in USA
Verifizierter Nutzer auf LinkedIn
Software für die Automobilindustrie, 501–1’000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

3CX - Don't Waste Your Time or Money

3.0 vor 3 Monaten

Kommentare: I've used 3CX for more than four years, and in that time, it hasn't grown on me one bit.

Vorteile:

We can use it to answer and transfer phone calls that come into the call center.

Nachteile:

Where to start. It's clunky and not user-friendly. Terminology is confusing and not for lay-people. It's web-based, so any blip in our internet causes 3CX to freeze and/or die for our agents; it also causes a delay during calls, so that people end up talking over one another.

Antwort von 3CX

vor 2 Monaten

Hi Melissa. Thank you for your feedback. We're sorry to hear you've had some challenges with 3CX. Our goal is to ensure a user-friendly and reliable experience. For assistance and better understanding, we have various user guides and manuals available on our website. Our Customer Service team is also ready to provide additional real-time guidance if needed via the Live Chat bubble found on 3CX website.

Anna
director in Kanada
Gastgewerbe, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

great phone system for remote team

4.0 vor 3 Monaten

Vorteile:

works great to ensure we can stay away from call center features and have remote agents log in and control call flows. Covers most of our needs in digital phone service management for our clients

Nachteile:

some agents would see occasional status change, need to address connectivity issues sometimes, but overall works great. Would love to have an option to add to the same call more than 2 numbers.

Antwort von 3CX

vor 2 Monaten

Hey Anna! Thank you for your positive review of our phone system. We're glad it effectively supports your remote team and meets most of your digital phone service management needs. In regards to suggestions and ideas we invite you to share this in our dedicated forum section at https://www.3cx.com/community/forums/3cx-ideas/. Ideas that receive enough community upvotes will be considered for future development.

Nicat
Nicat
Network and network security engineer in Aserbaidschan
Verifizierter Nutzer auf LinkedIn
Staatsverwaltung, 201–500 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

In Betracht gezogene Alternativen:

The most easily managed telephone systems

5.0 vor 10 Monaten

Kommentare: We have switched to 3CX as an organization for several months now and we are very satisfied. Before the transition, we used open source applications and it took a lot of effort. Setting up and using 3CX was very easy and hassle-free. The best part is that it supports all vendors. Establishing links with other branches or exits and redirects is very simple. Compared to other telephone systems, the prices are very affordable. The part I like the most is the mobile application. So, if you are not near your desk phone, you can easily manage the calls, even you can manage the calls from abroad. Another advantage is video conferencing, which frees you from the licensing and financial costs required for other video conferencing solutions.

Vorteile:

I think it's great to have software, because if you have an office in a remote location and an employee works there, you need to set up communications and buy the necessary equipment for them to use the internal phone, that's what it takes. a lot of foreign funds. However, through the application, the employee uses his computer or smartphone.

Nachteile:

Sometimes, when a new user is added, the phone book of some phones is updated late. This will take 15-20 minutes of your time

Antwort von 3CX

vor 2 Monaten

Hello! Thank you for your detailed review! We're glad to hear our software is making remote communication easier and that using it with computers and smartphones works well for your team. It's great that 3CX has been a positive change for your organization. We're happy you find our pricing affordable and features like the mobile app and video conferencing useful. :)

Verifizierter Rezensent
Verifizierter Nutzer auf LinkedIn
Internet, 201–500 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

A Perfect Phone System

5.0 vor 6 Monaten

Kommentare: The Overall experience with 3CX has been very Good. Before 3CX we used Asterisk. Though Asterisk does good work, what it lacked was a proper telephone system useful for Businesses.

Vorteile:

3CX is a perfect Phone system for Businesses. It is one of the best product in the market when it comes to SIP and VOIP Telephone Systems

Nachteile:

3CX has worked perfectly for me so far so it is difficult for me to list down what I like least about it.

Antwort von 3CX

vor 6 Monaten

Hello! Thank you very much for your comprehensive and positive feedback! We are glad to hear that 3CX has effectively addressed your communication challenges, positively impacting your business. We completely agree with your assessment that 3CX is fully scalable, making it the ideal solution for connecting teams, customers, and remote workers as your business continues to grow.

Alejandro
Alejandro
Security Manager in Spanien
Verifizierter Nutzer auf LinkedIn
Buchhaltung, 1’001–5’000 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Softphone very dependent on technical service

4.0 letztes Jahr

Kommentare: It is not very intuitive and users end up reverting to mobile. Technical support takes a long time to provide solutions.

Vorteile:

The price is relatively inexpensive above a certain number of licenses. As we use it to replace the mobile lines and to be able to call customers, we considered making the change.

Nachteile:

Technical support is quite bad and is necessary to deploy updates. It is necessary to configure a VPN with a very complicated configuration in order to have access to the management server.

Antwort von 3CX

letztes Jahr

Hi Alejandro, we're very sorry you had issues with support. We recommend you opt for a 3CX system hosted by 3CX for easy setup and configuration.

Richa
Manager in Australien
Tiefbau, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Good software for online calling and team calling

4.0 vor 4 Wochen Neu

Kommentare: I would say it has been satisfactory for the price and limited use

Vorteile:

Wase of use, good functionality and reasonably priced

Nachteile:

Desktop app is a bit clunky, stops working intermittently and need IT people to fix it

Antwort von 3CX

vor 4 Wochen

Hi Richa! Thank you for your review. We're glad to hear you find 3CX easy to use, functional, and reasonably priced. We've recently introduced a new Windows Softphone offering a smoother experience. You can learn more about it here: https://www.3cx.com/user-manual/windows-softphone-app/ We hope this makes your 3CX experience even better!

Lana
Support in Georgien
Buchhaltung, 1’001–5’000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

My opinion

5.0 vor 4 Wochen Neu

Kommentare: It helps make my work day easier. It provides excellent connectivity and support if any issue arises

Vorteile:

3CX is very easy to use. Installation and maintenance is simple.

Nachteile:

3CX often needs to restart. Also, as it is a call through Internet it will need a good internet service.

Antwort von 3CX

vor 4 Wochen

Hello Lana! We're glad to hear you find 3CX easy to use, with simple installation and maintenance. It's great to know that 3CX helps make your workday easier and provides reliable connectivity and support. Thanks for using 3CX! :)

shlomo
manager in USA
Informationstechnologie & -dienste, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

We stopped wasting money on LANDLINES and chose 3CX as out internet phone PBX

5.0 vor 4 Jahren

Kommentare: For years we had 4 dedicated ATT land lines coming into the office. Most of the employees had 3-4 line phone on their desks, and we would have a few wireless handsets available dispersed in the building. At the time a fully enabled PBX system was simply not justifiable financially. The 3CX software based PBX system changed all this. With a single IP based SIP, we are able to hold up to 16 simultaneous calls! It also piggy backs on the TCPIP network, so when moving to the new office, we did not have to run and install a single phone rj45 jack. Within the day, every employee had a dedicated extension assigned that can be linked to their mobile phone (if they want) . We also created RING GROUPS allowing to dial an extension like 72535 (SALES) which would ring all the sales staff. Everyone liked the ease of picking up others calls, transferring calls, transferring to voice mail and more. You can also load an app to your IPHONE or ANDROID for 3CX. As long as you have DATA services or WIFI, your extension is fully functional anywhere you travel worldwide.

Vorteile:

Price, Ease of set up and feature rich capabilities. The price can be FREE if you are a small office. Still, even for a larger organization the pricing is extremely affordable. It took less than 90 minutes from download to our complete office set up, including 15 extensions. All this with zero training, just following intuitive user interfaces.

Nachteile:

The support is not great. While we can easily google and search through the 3cx portals, we did not feel there is adequate technical support readily available.

Antwort von 3CX

vor 4 Jahren

Thank you for your positive feedback. With regards to support. Support is offered via your reseller. If the reseller is not available, we can assign a new one, by emailing [email protected]. If you would like to purchase a support ticket directly from us, it costs $75 a ticket and can be bought from the customer portal www.login.3cx.com

Rongen
Rongen
Digital Developer in Brunei
Verifizierter Nutzer auf LinkedIn
E-Learning, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

3CX is an all-around telephony service for any organisation

5.0 vor 5 Monaten

Kommentare: So far it's good. It works 24/7 without failure. Love the support we're getting.

Vorteile:

I like that 3CX works for start up and mid to large size companies. The price is reasonable. Integrations with Hubspot and other SMS apps are available.

Nachteile:

There's no Caller ID feature, and no native SMS function.

Antwort von 3CX

vor 5 Monaten

Hi Rongen, we appreciate your feedback on 3CX! We are glad to hear that you find the pricing of 3CX reasonable, making it accessible to businesses of different scales. Regarding the Caller ID, 3CX offers flexibility in formatting incoming Caller ID numbers, allowing administrators to customize the presentation to meet their specific needs. Please make sure that you have read this document for further guidance about Caller ID Reformatting - https://www.3cx.com/docs/cid-reformatting/ For any issue you may face, you can reach out to our Customer Service team for assistance via the Live Chat bubble found on www.3cx.com or by email at [email protected].

Fridah
Fridah
Graphic Designer in Südafrika
Verifizierter Nutzer auf LinkedIn
Grafikdesign, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

One-stop Solution for BIM and Team Collaboration

5.0 vor 8 Monaten

Kommentare: File sharing.Team collaboration.Business instant messaging.Call routing and monitoring.

Vorteile:

3CX enhances business instant messaging, chat, file sharing and call monitoring in one single integrated repository.

Nachteile:

I do not face any drawback when using this program and I use it on a daily basis.

Antwort von 3CX

vor 8 Monaten

Thank you for the wonderful review, Fridah! We are glad to hear that you enjoy 3CX's many great features!

Kelsea
Safety and Wellness Training Administrator in Kanada
Fluggesellschaften/Luftfahrt, 201–500 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Truly makes working remotely a possibility

5.0 vor 4 Jahren

Kommentare: 3CX has been a game changer for how I manager my time and work schedule. I can quite literally be anywhere in the world and not miss a thing. I like how there is the option to put the function on "Do Not Disturb" as well, for times you want to disconnect.

Vorteile:

For years I have had a flexible schedule which meant I was not always physically in the office. My concern was always that I was missing calls at my desk, or that the front desk personnel would have to forward the call to my cell phone. The 3CX software seamlessly patches my calls through AND shows the extension name and number the call is coming from.

Nachteile:

When I downloaded the software onto my iPhone, it also downloaded all of my personal contacts, which makes it harder to search easily for my colleagues and increases the likelihood of mis-calling the wrong person. I use 3CX only for work, so I do not like having my personal contacts mixed in.

Antwort von 3CX

vor 4 Jahren

Thank you for your positive review. The new IOS version which we are working on, works as you described. The contacts section will only show contacts from 3CX (Work). Your personal contacts will not be mixed. This is how it is designed. In Android you have a filter - Show ALL, 3CX, Android. If you do not want Personal contacts, deny the permission and check the setting "Do not ask again".

Jeffrey
Person in USA
Computer- & Netzwerksicherheit, Selbstständig
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

In Betracht gezogene Alternativen:

3cx

5.0 vor 4 Jahren

Kommentare: Great, ease of use, cost savings and mobility is the ticket in the modern world

Vorteile:

Works awesome for busy people of of the office who can't be tied to a phone. The app is the most intuitive I have seen, i have been doing phone work for years and whish it was around a long time ago

Nachteile:

The new app is missing some features of the old app that was handy like exit&ignore push. I figured a workaround but it also changed the status on your desk phone

Antwort von 3CX

vor 4 Jahren

Thank you for your positive feedback. Regarding the exit without push, you can either long press on the account and click "deactivate" or you can check this link https://www.3cx.com/docs/android-app-faq/#h.lcteeu5yq5kd which allows you to perform a one-time configuration that configures 1 status with push enabled and another "Available" Status but this time with push disabled. So when you want to perform the "Exit without push" in the new app, you simply toggle to the profile status that has push disabled.

Clay
Network Manager in USA
Bildungsmanagement, 501–1’000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

3CX Review

5.0 vor 3 Jahren

Kommentare: Overall, if you are looking for an extremely intuitive, inexpensive phone system solution 3CX is what you need. Their support is top-notch and the phone system itself is very easy to manage.

Vorteile:

What I like most about 3CX is the ease of use. The interface is extremely intuitive and very user-friendly. Also, the install instructions are extremely easy and I was able to set up a virtual Debian server and install 3CX in under 30 minutes.

Nachteile:

I wish 3CX offered time-based routing. It would be nice if you could designate the calls to go to certain places during certain times rather than having it strictly during hours and after hours. There are workaround for this, but it would be extremely convenient if it was built into the interface.

Antwort von 3CX

vor 3 Jahren

Thank you Clay for your valuable feedback! We really appreciate you for taking the time to leave a review and we are pleased to hear that your experience with 3CX has been positive.