Broadly Erfahrungen

So glad we gave Broadly a "try" for our business

Kommentare: I've really been enjoying Broadly's product for getting feedback from clients on every visit we do, whether good or that something we can work on, so that we can address promptly. Additionally, their communication platform for webchat & text capability has be an extremely valuable add to the way we are able to connect with our customers and soon to be customers. Definitely have seen an increase of social/shared reviews which we prior would really only verbally hear from clients, so glad that it's being put out more for others to hear about & I feel it's helped us connect with clients that might not have done the extra call or email to us had it not been for the chat option on our site.

Vorteile:

First off, their customer service thus far has been outstanding in helping me get going and fully utilizing their platform. I really like it's simplicity which makes it easily understandable with minimal "training" needed for any team member(s) that need to have their "hands in the pot". The prior is for both their review/feed back function as well as their chatbots.

Nachteile:

Thus far, I have honestly not experienced any cons to this service/platform/software. We're about a year into using them and fingers crossed this doesn't change.

Broadly Review Services

Kommentare: Our experience with Broadly has been very well. We've obtained so many reviews to our business' that are positive. We're been able to have more direct communication with our clients via text.

Vorteile:

I like that this software can automatically send out the review requests and catch negative experiences, so they can be handled behind the scenes. I like most that we can use the software to text with out clients, and have multiple ways of communicating. I like that we can get google leads with the broadly app, so people can message us directly and help gain business.

Nachteile:

We chose to turn the live chat off of our website, for it slowed down our website speed. Also, when clients send pictures back to us in the text message they turn out very very blurry I wish they would come back clear. I wish we were able to hold templates in the app to just add onto chats, for we will use the service to remind clients about appointments, or hearings, etc. It would be easier to be able to save templates.

Horrible stay away

Kommentare: Horrible customer service was not there and my client or account suscess manage was very hard to get a hold of and It seemed like they were not checking to see what they were doing on there end was working

Vorteile:

It was nice that there was a product that could send reviews.

Nachteile:

Horrible customer service not dedicated to clinet success we already signed up for another product that is broadly competitor and already seen huge improvement

The best thing you could ever do for your business

Vorteile:

The Broadly software makes customer experience management and review generation surprisingly easy. I challenge every new employee on their first day at my company to try and leave us a review and more than 80% of my employees simply can't do it without help. Broadly has made leaving a review incredibly easy while also creating a 1 stop shop for managing all of our interactive social media platforms.

Nachteile:

Using the software for multiple entities can be a bit frustrating at first, but Broadly has improved their app leaps and bounds already, and I know there is even more ease of use to come!

Great Product and Service

Vorteile:

We have been using Broadly and we love the way we get our office reviews. It is simple, clear and is well set up. Our patients get the requests and a few reminders (the perfect amount not to few and not to many) and we gain insight into how we are doing. I also love the fact that we can get reviews on several platforms.

Nachteile:

What we like least is the fact that it is only for reviews. It is not a reminder system for the patients that they have upcoming appointments. It also would be nice if it would integrate to Eaglesoft and let the patient schedule their appointments on our open spaces.

Great product to help you get noticed locally!

Kommentare: Great platform to help increase reviews and answer reviews on multiple platforms.

Vorteile:

Easy to use and most of your social platforms are all in one place so you don’t have to give an internal employees/marketing company access to multiple platforms.

Nachteile:

Yelp is pointless IMO to have in the platform because you can’t ask customers for reviews. Yelp will eventually take down all reviews that have come from Broadly because it goes against their rules.

Best Tool for Reputation and Review Management

Kommentare: Love it. I recommend it all the time for companies that need score improvements.

Vorteile:

I love that it gives the opportunity to ask the customer how was their experience and based on their answers if it is favorable it will request a Google review. It has been a huge difference maker for our Google scores

Nachteile:

….I don’t have any dislikes ……,,,,I don’t use all the features but will look into more

Easy google-based platform to request, and respond to reviews

Kommentare: Great. It has really helped us engage with our customers and improve our online reputation.

Vorteile:

So easy that new team members don't need significant training to jump right on board and begin using and providing value.

Nachteile:

The only issue I have is not even with Broadly itself, the structure of our business makes automated review requests difficult because we often times don't collect on invoices for months after the job is complete (We work in an industry where insurance pays the bill).

Broadly has removed "Dealing with Bad Reviews" from my Task List

Kommentare: In the pet industry, reputation management is crucial. Getting the wagging tails on record is important, and with Broadly--it's easy!

Vorteile:

Broadly easily integrated with our other platforms, allowing for a seamless request of reviews from ALL customers. The happy customers far outweigh the sad, so now our reviews have a more accurate representation of our customer experience.

Nachteile:

We weren't sure if it was going to work well at the beginning!

It works

Kommentare: Helps get customer reviews. Enables chat on my website. Therefore, I like it!

Vorteile:

Its a pretty effective app/software that helps solicit customer reviews. I have almost a 33% review rate in my home services business now, before it was maybe 1-5%. I also love the fact that their plugin allows customers to chat with me on my website. Some customers hate calling, and having broadly provide a chat function on my website has allowed me to gain many new customers. Thank you Broadly.

Nachteile:

I wish it was better integrated with my CRM system, but that is on my corporate team (I own a franchise) - not broadly. They are actively working on it. Other negatives are the price - it is very expensive. Tough to quantify how much a positive review is worth. For now, in my first year in business, its worth it to me and I'll continue to use it.

Good value for features

Kommentare: We switched to Broadly from another provider and have been very happy with the customer service and value.

Vorteile:

Broadly has done a good job automating our review request process, helping us increase our Google star rating and interact with customers who leave us reviews. The web chat function has been a welcome addition that has increased lead generation through our website. Their customer service team has always been very responsive to our needs.

Nachteile:

Initially it did not have a pre-filled response generator but has since adapted one that seems to work well. It does not integrate with our particular CRM as well as we would like.

Amazing Experience with Broadly

Kommentare: Overall, it's been fantastic. It's a service I gladly pay for and would never stop using.

Vorteile:

Broadly has honestly been a game changer for our business. We have so many positive reviews that people can easily read because of Broadly. The way it seamlessly integrated with our software with critical, and also the fact that we can use it to message with our customers is just an added bonus that at first I didn't even realize would be so useful.

Nachteile:

I really can't think of any. I guess if I had to say, the fact that I can't "pause" it in our winter months when we aren't operating, but really that's not a concern.

Amazing Results

Kommentare: Very good. We love it

Vorteile:

We struggled for years to get online reviews from our happy customers. Once we started using Broadly it has been nothing short of amazing! We now have lots of online reviews. It is so encouraging to read the customer comments and hear how pleased they have been with our work. Our employees love reading the reviews as well - they love hearing the complements after they've worked so hard to provide a great service to them.

Nachteile:

At first, I had some difficulty finding my way around the dashboard site, how to respond to reviews. But after some trial and error and time it became easy.

Big positive impact on our reviews

Kommentare: This has led to increased customer confidence due to a large pool of reviews.

Vorteile:

Review requests are quite effective. I went from having one or two reviews post per month to several reviews every week. It has changed how our business looks online.

Nachteile:

I feel like the price is high because it automatically includes many services. However, I only use review requests, and in rare cases, payment processing. If review requests were available a la carte for less money, I would have selected that. With that said, the value is good, even with my limited use of the product.

Extremely thankful for Broadly. Super easy to generate online reviews. Their staff is world-class!!!

Kommentare: Strong online presence, brand new website, customer engagement, search engine optimization, loyal customers, etc.

Vorteile:

As a fellow, local business here in Oakland, I'm extremely thankful for the Broadly service! The Broadly company really understands the struggles small business owners go through online, and they offer several solutions to help us non-tech savvy people out. Broadly re-designed my entire website in a couple days and they've helped me generate over 90 total reviews across Google, Yelp and Facebook, whereas I had nothing before. Their Sales & Customer Success team have been absolutely wonderful.... They're very approachable and are always willing to help me anytime I have any questions. Can't say enough great things about the company! If you're a small business owner and need to boost your online presence, give them a call.

Good Partners

Kommentare: Broadly has proven to be a good partner with us for obtaining a higher volume of online customer reviews.

Vorteile:

The software is easy to use and gives us a way to quickly respond to feedback, whether it is positive or negative. It has allowed us to collect more reviews.

Nachteile:

As a multi-location user, one improvement we could benefit by is to have the feedback emails identified by location, as well as the service writer or sales person who helped the customer. This would save us time in being able to respond more quickly.

Easy, Convenient, and Reliable!

Kommentare: I have seen a noticeable increase in positive reviews posted since we started implementing Broadly. We also appreciate the option for guests to provide unfavorable feedback so we have the opportunity to offer a resolution before they post to the online forums.

Vorteile:

Being able to manage multiple platforms on one single dashboard is key for us. The ease of being able to monitor, respond and track all of the reviews coming in from all the sites we are listed is amazing!

Nachteile:

I do wish we had more accessibility to edit/design the email automation sent to our clients when a request for review is delivered.

Broadly is easy to use and increases customer retention!

Kommentare: As a business we have had a great overall experience with Broadly. We've noticed an increase in sales and positive reviews since starting with Broadly.

Vorteile:

Broadly allows customers to leave non pressured reviews and complaints. Staff is able to thank or resolve any feedback left by the customers or clientele. Staff also utilizes Broadly as a resource for "no pressure" sales.

Nachteile:

Truthfully there is nothing that I dislike about Broadly. The software has been a great asset to our business!

Best Money We Spend Every Month

Kommentare: We tell everyone, Broadly is the best money that we spend each month. No question. We love Broadly

Vorteile:

The fact that Broadly reaches out to all our customers and asks if they'd be willing to give us a review, in several different applications, makes it so much easier for us. Our reviews increased immediately and haven't slowed down.

Nachteile:

We haven't used everything that Broadly offers, but we will.

Game changer for todays business

Kommentare: Overall I love the program and what it does for us. The technical side needs to improve.

Vorteile:

The ease of communicating with our customers. The way broadly is on our computers and phones keeps our small team linked with h each other and our customers. Helps make the simple things seamless

Nachteile:

Technical issues and bugs. Inconsistency especially on the mobile app. Always requires updates and doesn’t always work properly. Very finicky and frustrating

We Love Broadly

Kommentare: This program is an integral part of our day and makes our jobs so much easier!

Vorteile:

It came at the perfect time for our business. The beginning of Covid. Having a no contact way to receive payments is fantastic!

Nachteile:

The only problem we have run into is partial refunds. Sometimes a client will order a lot of parts but return a few. In Broadley, you can only refund the entire amount. Being able to do partial payments would be helpful.

Broadly helped us get more reviews!

Kommentare: When we first started using Broadly, we had 34 reviews on Google. We are now approaching 1,000! Their support and ease of use are great. We also like that we can pay for a full year in advance to save money.

Vorteile:

Broadly is easy to use! Our customers get a notification asking if they would recommend us or not and it prompts them to leave a review.

Nachteile:

There isn't anything I dislike about Broadly.

Broadly Voted #1 by Window Genie for a Reason

Vorteile:

Easy way to manage and respond to reviews. Requests are effortless and have really improved our online presence.

Nachteile:

There was a change earlier this year where the review request was sent when the job is completed not closed. It used to be sent when the job was closed.

Broadly has helped us add several hundred reviews during our period with them.

Kommentare: Very happy overall with Broadly and this program

Vorteile:

It is easy to use and communicate through.

Nachteile:

I wish we it had a feature that integrated with our shop management and recommendations for clients and cars.

Easiest review process

Vorteile:

Broadly makes it incredibly easy to review, respond and manage all customer communications in one app. Direct messaging from their app makes the communication process streamlined and easy.

Nachteile:

I would love to be able to make the review process more automated in our current CRM, Netsuite.