--- description: Detaillierte Informationen über Medallia Concierge zu Benutzerfreundlichkeit, Funktionen, Kosten, Vor- und Nachteilen aus verifizierten Nutzer-Erfahrungen. Lies Ratings & Bewertungen und entdecke ähnliche Tools dank Capterra Schweiz. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Medallia Concierge Kosten, Erfahrungen & Bewertungen - Capterra Schweiz 2026 --- Breadcrumb: [Startseite](/) > [SMS Marketing Software](/directory/30842/sms-marketing/software) > [Medallia Concierge](/software/161921/zingle) # Medallia Concierge Canonical: https://www.capterra.ch/software/161921/zingle Seite: 1 / 6\ Weiter: [Nächste Seite](https://www.capterra.ch/software/161921/zingle?page=2) > Die Guest-Messaging-Engagement-Plattform hilft Hotels, markendifferenzierte Serviceerlebnisse mit Daten- und Zwei-Wege-Messaging zu schaffen. > > Bewertung: **4.5/5** von 117 Nutzern. Top bewertet für **Weiterempfehlungsquote**. ----- ## Übersicht ### Wer verwendet Medallia Concierge? Zingle bietet eine beispiellose Verbindung mit Gästen, Mitgliedern und Kund\*innen für KMUs und Unternehmen in allen Branchen, einschließlich Gastgewerbe, Lebensmittel und Getränke, Gesundheit, Fitness und Einzelhandel. ## Kurzstatistiken und Ratings | Metrik | Bewertung | Detail | | **Gesamt** | **4.5/5** | 117 Nutzerbewertungen | | Bedienkomfort | 4.5/5 | Auf Basis der Gesamtbewertungen | | Kundenbetreuung | 4.6/5 | Auf Basis der Gesamtbewertungen | | Preis-Leistungs-Verhältnis | 4.5/5 | Auf Basis der Gesamtbewertungen | | Funktionen | 4.4/5 | Auf Basis der Gesamtbewertungen | | Empfehlungsprozentsatz | 90% | (9/10 Weiterempfehlungsquote) | ## Über den Anbieter - **Unternehmen**: Medallia - **Region**: San Francisco, USA - **Gegründet**: 2001 ## Gewerblicher Kontext - **Startpreis**: $ 179.00 - **Preismodell**: (Gratis Testen) - **Zielgruppe**: Selbstständig, 2–10, 11–50, 51–200, 201–500, 501–1'000, 1'001–5'000, 5'001–10'000, 10'000+ - **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert, Android (mobil), iPhone (mobil), iPad (mobil) - **Unterstützte Sprachen**: Englisch - **Verfügbare Länder**: Kanada, Vereinigte Staaten, Vereinigtes Königreich ## Funktionen - Anpassbare Vorlagen - Automatische Antworten - Befragungs-/Umfragemanagement - Berichterstattung / Analyse - CRM-Systeme - Chat / Messaging - Dashboard Software - Engagement-Tracking - Geplanter Nachrichtenversand - Human Handover - Inbox-Management - Kontaktmanagement - Live-Chat - Massen-SMS - Mehrsprachig - Mobile Coupons - Multi-Channel-Kommunikation - Multichannel-Datenerfassung - Nachrichten-Personalisierung - Negatives Feedback Management - Personalisierung - Textanalyse - Third-Party Integrations - Vorlagen-Management - Zielgruppen-Targeting - Zwei-Wege-Messaging ## Integrationen (1 insgesamt) - Meta for Business ## Optionen für Kundensupport - E-Mail/Helpdesk - FAQ/Forum - Wissensdatenbank - Chat ## Category - [SMS Marketing Software](https://www.capterra.ch/directory/30842/sms-marketing/software) ## Ähnliche Kategorien - [SMS Marketing Software](https://www.capterra.ch/directory/30842/sms-marketing/software) - [CEM Software (Customer Experience Management)](https://www.capterra.ch/directory/30671/customer-experience/software) - [Conversational Marketing Plattformen](https://www.capterra.ch/directory/31562/conversational-marketing-platform/software) - [CCM-Software](https://www.capterra.ch/directory/31002/customer-communications-management/software) - [Kommunikationsplattformen](https://www.capterra.ch/directory/31362/cloud-communication-platform/software) ## Alternativen 1. [Whistle Messaging](https://www.capterra.ch/software/181980/whistle) — 4.7/5 (131 reviews) 2. [Birdeye](https://www.capterra.ch/software/152997/birdeye) — 4.7/5 (703 reviews) 3. [Intercom](https://www.capterra.ch/software/134347/intercom) — 4.5/5 (1132 reviews) 4. [Quiq](https://www.capterra.ch/software/166780/quiq-messaging) — 4.5/5 (37 reviews) 5. [Sinch Engage](https://www.capterra.ch/software/187336/sinch-engage) — 4.4/5 (44 reviews) ## Nutzerbewertungen ### "We find this software to be of great service to our customers." — 5.0/5 > **Tim** | *1. Februar 2018* | Empfehlungsbewertung: 9.0/10 > > **Vorteile**: Customers can contact us anytime without having to wait around and when it's convenient to them it take the pressure off our staff as they don't have to deal with customers waiting in line Customers can send us pictures of what the require so we don't have to guess > > **Nachteile**: Having to pay extra for more users, we are a multi-branch business and having to pay extra for more users is a downfall > > Being able to deliver excellent customer service when our customers need it ----- ### "Always helpful" — 5.0/5 > **Verifizierter Rezensent** | *12. Februar 2019* | Gastgewerbe | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: In house messaging was a breeze\!\!\! With just typing in new messages with the word in it allowed me to message all our in house guest at one time\! > > **Nachteile**: There was nothing I didn’t like\! The program was very easy > > My company was trying to send Zingles to all in house guests to let them know about events and promotions. I wasn’t sure how to do this. It took one chat with Zingle and I knew how to do this\! It was that easy\! Thank you for making it so simple\!\!\! ----- ### "Signed up, paid, and they never even onboarded us. Just kept charging our credit card,and ignored us" — 1.0/5 > **Michael** | *20. September 2022* | Gesundheit, Wellness & Fitness | Empfehlungsbewertung: 0.0/10 > > **Vorteile**: We never actually used it because they never onboarded us. They were supposed to do some some custom programming. They just ignored us. Emails to the sales person and custom service were ignored. The only contact was from bookkeeping when we had to cancel the card they were charging because of some unrelated fraud activity. > > **Nachteile**: We never actually used it because they never onboarded us. They were supposed to do some some custom programming. They just ignored us. Emails to the sales person and custom service were ignored. The only contact was from bookkeeping when we had to cancel the card they were charging because of some unrelated fraud activity. > > One of the worst customer service experiences in my 35 years of business ----- ### "Satisfaction" — 5.0/5 > **Verifizierter Rezensent** | *12. Februar 2019* | Verbraucherdienste | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: It is all we need to text, follow our clients request. Very easy to manage. > > **Nachteile**: Cant send a large text in 2 or 3 messages automatically. > > Overall it is the best software I have used for texting, managing clients request and fast service\! ----- ### "Love Zingle\!" — 5.0/5 > **Taylor** | *12. Februar 2019* | Immobilien | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: I just started using Zingle with my new company 2 months ago and since day 1 I thought it was SO easy to learn\! I've found that texting prospected clients gets a much better response than calling. So easy to add people and like the alerts when they text back\! > > **Nachteile**: So far I really have nothing negative to say about Zingle. So easy, I even downloaded it on my phone so I can text clients when I am out meeting them at properties. ----- Seite: 1 / 6\ Weiter: [Nächste Seite](https://www.capterra.ch/software/161921/zingle?page=2) ## Links - [Auf Capterra anzeigen](https://www.capterra.ch/software/161921/zingle) ## Diese Seite ist in den folgenden Sprachen verfügbar | Sprache | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Strukturierte Daten