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GoTo Webinar Erfahrungen

4.5 (1’976) Eine Bewertung schreiben

Über GoTo Webinar

Webinar-Lösung für die Erzeugung von qualifizierten Leads, Kundenbindung und effektiven Präsentationen.

Erfahre mehr über GoTo Webinar

Vorteile:

This is probably the best webinar integration that is compatible with Hubspot. We're able to report on registrants, attendees, as well as use forms to push contacts to GTW.

Nachteile:

This can make things a bit confusing and difficult if you're dealing with multiple recordings and multiple links.

Bewertungen zu GoTo Webinar

Durchschnittliche Bewertung

Benutzerfreundlichkeit
4.4
Kundenservice
4.3
Funktionen
4.4
Preis-Leistungs-Verhältnis
4.3

Weiterempfehlungsquote

8.3/10

GoTo Webinar hat eine Gesamtbewertung von 4.5 von 5 Sternen basierend auf 1’976 Nutzerbewertungen auf Capterra.

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Nutzerbewertungen filtern (1’976)

Alyssa
Alyssa
Director of Professional Development in USA
Verifizierter Nutzer auf LinkedIn
Versicherung, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Excellent Software for Education and Training

5.0 vor 2 Monaten Neu

Kommentare: Overall, VERY positive! It's an excellent tool that has continued to improve over the past few years and has awesome reporting features that are required for the courses I use this software for. As with anything, there are a few things that could be added to make the program better, but in my opinion it's the best webinar software available.

Vorteile:

GoToWebinar has so many different features available that allow you to create a custom event that fits all your needs. You can make your event unique before it starts by customizing your webinar descriptions, feature images, confirmation emails, registration pages, poll questions, handouts...the list goes on. But you can also make on-the-fly changes during your webinar by adding handouts, editing/adding poll questions, changing attendee permissions, and more.

Nachteile:

GoToWebinar's registration confirmation emails frequently go to spam, and this issue causes me additional work. Pre-event, I have to reach out separately to attendees to confirm they received their link, and if not, manually copy/paste their webinar link and email it directly. I also frequently have to field calls and emails during the beginning of the webinar for registrants that don't have their link to join.

Alhassan
Pediatrician in Saudi-Arabien
Medizinische Praxis, 501–1’000 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Very important application

5.0 vor 3 Wochen Neu

Kommentare: Easy to use, simple, any one can use without any previous learning

Vorteile:

Mandatory application for every one working in medical field,easy to use

Nachteile:

Nothing at all, i like it so much, and highly recommend it

Rachel
IT Administrative Assistant in USA
Medizinische Praxis, 201–500 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Does Not Meet Expectations for Video Conferencing

2.0 letzten Monat Neu

Vorteile:

Ability to leave someone else as the host or to transfer that role to another user

Nachteile:

Its network capabilities and its not easy to use due to licensing restrictions

Derrick
President in USA
Computer-Software, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Industry leading webinar hosting service with best-in-class features for nearly all webinar function

5.0 vor 2 Monaten

Kommentare: Excellent! We used GtW for years with great success. We had slightly improved registration/attendee ratios than alternative solutions.

Vorteile:

The event management system worked really well. The handling of event registration and follow-up emails was great! GtW also integrated well with Pardot/HubSpot to capture registrants' contact info. GtW continued to improve over the last decade through multiple acquisitions.

Nachteile:

There were two features in particular that I wanted but maybe didn't make sense for GtW's product. #1 - Host webcam video feeds overlapping shared screen. I wanted to have the option for hosts' video boxes to overlay the main GtW presentation screen instead of sectioned off in a separate frame. I wanted the option for the webcam video to be combined with the main presentation screen for reuse on youtube and other video-sharing services.#2 - Ability to simultaneously live-stream to Youtube and other video-sharing platforms (e.g. Facebook, Twitter, Linkedin)

Lute
Host at nhl hockey in USA
Eventservice, 2–10 Mitarbeiter
Verwendete die Software für: Kostenlose Testversion
Herkunft der Bewertung

Go to makes my meetings rock!

5.0 letzten Monat Neu

Kommentare: It’s critical and delivers!

Vorteile:

I meet hockey fans online and out of town. Invite to join me in Go To for safety, security and credibility in setting up nhl tours

Nachteile:

Not sure how to be negative. I’m 100% happy

Naby Laye Moussa
Web Designer et Inphographiste chez E-Cash Guinée in Guinea
Internet, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

GoTo Webinar

5.0 letzten Monat Neu

Kommentare: Best online conferensing software

Vorteile:

We use this software for our different conferences that take place online every time. The video quality is very good

Nachteile:

The video quality is good no slow motion. His problem works well

Sai
Sai
Client Project Manager in USA
Verifizierter Nutzer auf LinkedIn
Internet, 51–200 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Ideal event management platform

5.0 vor 2 Monaten Neu

Kommentare: Our experience was an overall success

Vorteile:

GoTo Webinar is an interactive platform for organizing events and webinars. The live chat feature and file sharing feature are a huge positive

Nachteile:

There are no downsides and disadvantages using GoTo Webinar

Spencer
Sr. Manager IT Sourcing in Kanada
Computer-Software, 10’000+ Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

I am on weekly Go To Webinars as part of my role.

4.0 vor 3 Wochen Neu

Kommentare: Very positive. Easy to use and good notification system.

Vorteile:

The webinars work very well. I never seem to have any glitches getting on or viewing them

Nachteile:

The one feature I see that bothers me is that in the events I attend I do not get to see what other attendees are asking or commenting on

Shelby
QA & Environmental Manager in UK
Pharmazeutika, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

GoTo Webinar Fair Review

4.0 vor 2 Monaten Neu

Vorteile:

Goto Webinar is a pretty good system for delivering live training and webinars, I have successfully ran sessions to internal and external candidates. It is so easy and simple to set up. The system has really good features and everything you would need to deliver a training session. I was able to send links to all attendees which worked well. The dry run feature works well as on other platforms I have used when everybody logs in there are always issues with video and microphones. The polls are great for engagement.

Nachteile:

I did not really have any issues at all other than a couple of minor connectivity issues.

Verifizierter Rezensent
Verifizierter Nutzer auf LinkedIn
Informationstechnologie & -dienste, 501–1’000 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Using GoTo Webinar as an online meeting platform.

5.0 vor 4 Wochen Neu

Kommentare: GoTo webinar has been an awesome platform for our online business meetings.It has ensured exclusive international marketing for our company at a relatively low cost.

Vorteile:

GoTo Webinar is easy to use to both beginners and experienced users and has consistent performance which ensures all scheduled meetings happen as expected.

Nachteile:

This platform has participation limitation depending on the subscription plan.This is a major issue especially for organizations with large number of participants.

John
Executive Director in USA
Freizeit, Reisen & Tourismus, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Deteriorating tech support on what was once an amazing service :(

4.0 vor 4 Jahren

Kommentare: We've used GoToWebinar for many years, going all the way back to the days when we had to use a Dynametric box hooked to our computers to record webinars (you couldn't record them off the screen).
We've loved GoToWebinar, because webinars are an integral part of our business. Over the years, the tech support was phenomenal - live operators answering quickly when you call, and they were true experts in the software - we never waited for the very occasional hiccups to get fixed.
Over the past 2 years, though, the technical problems now occur about twice a month - a recording stopping with no warning in the middle of the webinar, a presenter's phone line suddenly dying, stuff like that. When we call in, it's painfully obvious that the tech support folks are pretty new to GoToWebinar. They don't know the product, and as a result it takes twice or three times as long to talk with them, and too often the answer is "We're not sure why that happened." Today, I was told that GoToWebinar doesn't keep a record of the presenter's assigned phone number (that GoToWebinar itself sends out for us!), and it was my job to call my presenter and ask if by chance he kept the GoToWebinar email that shows the dial-in number he was sent. (And, I had to do it within 24 hours.)
We've loved GoToWebinar, but we're actively looking for another product due to the huge dropoff in tech support now being offered.

Vorteile:

GoToWebinar is very easy to use in setting up webinar sessions, adding dial-in numbers for other countries, and downloading both reports (Q&A, attendance) and the webinar videos. Also, the cost is very competitive compared to other webinar services.

Nachteile:

Since LogMeIn purchased GoToWebinar a couple of years ago, we've experienced a huge increase in technical snafus - the audio line for presenters dropping without notice, the recording of a live webinar suddenly stopping in mid-session with no warning, etc. Despite our ongoing requests for tech support to fix these issues, they continue happening. Also, the new tech support teams that came on when LogMeIn bought the company don't seem to know the GoToWebinar product well at all. We can hear them on our tech support calls flipping pages looking for answers, and in many cases we've had to help them by giving them answers to questions such as where to find the Past Events on our account screens. :( We were told by tech support today that, because GoToWebinar has gone completely web based, the company has only a 24-hour window to track and fix any tech problems with a webinar before the data files for that live session disappear forever. Overall, we've noticed a huge drop off in tech support quality for a company that was once the gold standard for webinars. :(

Joey
Staff Engineer in USA
Maschinenbau oder Wirtschaftsingenieurwesen, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Webinar Hosting Made Easy

5.0 vor 4 Jahren

Vorteile:

The software was easy to learn and the user interface is intuitive. Features were easily accessible and icons were self explanatory to any person who grew up in the age of smart phones and the internet. I was able to launch the webinar without any prior training and hosted my very first webinar ever without a hitch. GoTo Webinar has the ability to keep track of attendees' engagement, record presentations, poll the audience, generate analytics, switch between presenters and speakers/ panelists seamlessly. The platform is also nice because attendees can join the webinar without downloading software, they just simply click on a link that can be emailed through an automated system or a traditional URL. We had attendees on mobile devices, tablets (ipads), etc. so it's a pretty versatile platform.

Nachteile:

Some features can only be unlocked by increasing the membership tier. The basic subscription is already pretty pricey and does not have access to many of the "premium" features such as embedded videos and maximum number of attendees and available registration slots.

Bernadette
Executive Officer in USA
Non-Profit-Organisation Management, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

In Betracht gezogene Alternativen:

GoToWebinar is Reliable, Stable and Cost Effective

5.0 vor 6 Monaten

Kommentare: We use GoToWebinar at least once a week and sometimes more. As a non-profit, we watch our dollars and GoToWebinar, although not the cheapest, is reasonably priced and includes an unlimited video library and a license for GoToMeeting. We have been using it since 2018 and it definitely provides the capability we need to present online meetings and events to our membership and beyond.

Vorteile:

We chose GoToWebinar because it is a stable and secure platform. Webinars and events are easy to set up and it included GoToMeeting at no additional cost.

Nachteile:

Since the pandemic, Zoom has become the standard and most presenters are familiar with Zoom and less familiar with GoToWebinar, so practices are usually required to familiarize the presenters. Attendees are also used to having reaction emojis, which are not included in GoToWebinar and a third party software is needed to add a different background.

Verifizierter Rezensent
Verifizierter Nutzer auf LinkedIn
Informationstechnologie & -dienste, 1’001–5’000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Best Webinar Hosting Tool

5.0 vor 4 Jahren

Kommentare: I have been using GoToWebinar from the past 2 years and 5 months as the results-driven extraordinary when it seems after the webinar host. We nearly run 5-10 webinars per months both internal and external upon different technologies related, event s related, social awareness related as we can see our business growth with an outstanding performance each quarter with the help of GoToWebinar Tool. We can even schedule a webinar and after hosting it, we can even have a recording of it and can also rerecord if it'ds needed multiple times. GoToWebinar Tool do have an inbuilt dashboard and analytics which we help us in generating reports upon various features like Attendees Count, Registrants, Their sources of joining a webinar and lot more analytics and reports that we can generate with the help of GoToWebinar Tool :)

Vorteile:

The most I like in GoToWebinar Tool is: 1. We can host webinars easily with a single click 2. We can also have automated templates which we can send it to all registrants 3. We can also send reminder emails to all registrants and attendees 4. We can track individual webinar analytics and can generate reports based on that 5. We can also do the practice (Dry run) before going live with the webinar so as to check the webinar goes smoothly 6. We can record the live webinar and can have a copy of it stored in webinar dashboard in this GoToWebinar Tool 7. We can re-record hosted webinar if in case there are any necessary changes that can be implemented

Nachteile:

There are no cons about GoToWebinar Tool at present as I'm totally satisfied with it completely :)

Verifizierter Rezensent
Verifizierter Nutzer auf LinkedIn
Telekommunikation, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Webinar - tool which is not user-friendly all the time.

4.0 vor 5 Jahren

Vorteile:

- We can invite more people to join a live webinar before start the meeting. - It is vet easy to connect to webinar meeting. With a few simple clicks from an email we can connect to meeting without any interference and hurdles in between. - With the good speed of internet connection you can have a video with good call quality and clear vision. - You can record the session too for future use and train more people with the same recording without repeating those things twice. - Good software to conduct remote meetings with geographically distant colleagues. - We can share screen too, so that other people will get more idea about what we want them to understand. - You can transfer the rights of sharing of the screen too. - you can submit the feedback after end of meeting for better improvements.

Nachteile:

- This platform stuck and freeze more often compare to other remote meeting tools. - If you do not have an accurate internet connection, then there is no use of this tool. - The incident had happened to us that we were around 10 people in a meeting and not a single person was able to hear another person’s voice. Even after login and logout several times in tool. At last we had to switch that meets on another tool. - We have to wait outside the main meeting page if the organizer is late.

Paige
Associate Director of Outward Bound Professional in USA
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

In a past customer service training job, I conducted daily webinars with GoToWebinar for big groups.

4.0 vor 5 Jahren

Vorteile:

GoToWebinar was useful for conducting training webinars for large groups because of the ability to easily invite participants prior to the event, with the option to remind invitees of the event from an internal feature of the program. Following the webinar it was valuable to be able to access the roster of those who attended, along with their contact information. This was aided me in providing incentives to attendees and to follow up on the event. While conducting the webinar, the features within GoToWebinar allowed me to track who had their GoToWebinar window at the forefront of their screen (who was perhaps fully paying attention!), monitor and answer questions that came in through the question window, administer survey questions, and provide participants with downloads of PDF and Word documents.

Nachteile:

As opposed to GoToMeeting, I did not like that (although it was easy to invite participants) each attendee had to register for the webinar rather than simply click on a link to access it. Many people did not receive a confirmation for this as the email was sent to their spam rather than to their inbox, causing a breakdown in communication.

Jimena
Jimena
Digital Marketing Specialist in Mexiko
Verifizierter Nutzer auf LinkedIn
Marktforschung, 5’001–10’000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Hassle-free, easy-to-use tool for webinars

4.0 vor 7 Monaten

Kommentare: This tool can be used in an excellent way for any webinar without complications since it makes everything easier allowing you to organize workshops, demos of any product that is already pre-recorded, even conferences of several days, easy to use and configure, helping to carry out a better control of invitations and attendance and accepting that during events it has the function that allows you to interact very well with the audience satisfactorily

Vorteile:

I like this excellent tool to carry out any seminar, since it is easier and more comfortable, it allows organizing information for teleworkers, workshops, demonstrations of any product that are already prerecorded, even conferences of several days, allowing webinars up to 3000 people, obtaining the features, integrations and analytics you need to engage any audience and create a better, great personal connection that productively drives any business forward

Nachteile:

I do not dislike this tool at all because it is very useful and comfortable to carry out webinars, it helps to successfully use and configure the control of the assistance clients and with a function that allows you to interact very well with the audience

Timothy
Timothy
Sales Manager - Nairobi Agents in Kenia
Verifizierter Nutzer auf LinkedIn
Finanzdienstleistungen, 10’000+ Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

GoTo Webinar is Unmatched, the Leader!

5.0 vor 10 Monaten

Vorteile:

I use it for meetings and training for my agents, I like GoTo Webinar as I’m able to share my screens when am training online and it’s easy for my agents to learn as the watch what I’m training. Recording feature is a brilliant idea especially when you wan to keep records or share with those colleagues or friends who didn’t make it to join the meeting, this helps make sure no one misses on anything. It can accommodate a large number of attendees unlike some competitors. It’s user friendly and self explanatory, no need for training, language used is clear for Al to comprehend. Customer services is prompt and dedicated to offer any assistance and to leave you satisfied. Great quality audio and video. We’re able to schedule many Webinars at the same time and it’s unlimited per month. Chat box option helps those who don’t wish to talk air their views on the chat space where everyone else can read.

Nachteile:

It’s brilliant, reliable. Efficient and effective. No challenges experienced, try it and you’ll like it

keith
keith
Executive Financial Advisor in Kenia
Verifizierter Nutzer auf LinkedIn
Finanzdienstleistungen, 1’001–5’000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

My go to videoconferencing tool

5.0 vor 4 Monaten

Vorteile:

I love how it’s easy to download and use. The video and audio quality is HD, very audible and clear. Very easy to switch between desktop and mobile app. GoTo Webinar is very suitable for holding conferences and online courses for large groups as it’s able to accommodate large numbers, and also at the end of the training asks for polls and comments which are very handy to know about the engagement, where to improve etc. Fairly priced. Customized registration forms is very effective. The panelist is able to engage the audience with questions, also mute the audience to make sure there is conducive environment for the meeting. The audience who wish to speak are able to raise the hands up to be unmuted

Nachteile:

Brilliant tool. I highly recommended to all formal and informal users

Leonard
Technical Support in USA
Verifizierter Nutzer auf LinkedIn
Buchhaltung, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung
Quelle: GetApp

Hosting seminars made easy

5.0 vor 5 Jahren

Vorteile:

GoToWebinar is a fantastic service if you're looking to present to a large group of people. You have the ability for your clients to interact with the seminar in the event that you want to make sure your employees attend the meeting. I have never had a GoToWebinar disconnect from the internet, even very poor connections can handle GoToWebinar. I have setup and hosted many different seminars and GoToWebinar has to be at the top of my list.

Nachteile:

My cons come from troubleshooting GoToWebinars inside a restricted network. More than likely you'll have to make sure all your users can run GoToWebinar on their computers/laptops. This can raise questions if you're monitoring what sites are whitelisted on your network. There was also a big limitation on users accessing GoToWebinar with Group Policy restrictions. The launcher will more than likely trigger your policy if you limit the programs your employees are allowed to run. This only applies to users who run the software while on the domain. Otherwise GoToWebinar is a fantastic service.

Konstantinos
Konstantinos
CEO in Griechenland
Verifizierter Nutzer auf LinkedIn
Übersetzung und Lokalisierung, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Your go-to webinar platform

5.0 vor 7 Monaten

Kommentare: I would highly recommend GoTo Webinar to anyone in need of an efficient and reliable webinar solution. The software has been a game-changer for me, making it simple to host and attend webinars from anywhere, at any time. If you're looking for a top-quality webinar software, GoTo Webinar is definitely worth considering.

Vorteile:

What I like most about GoTo Webinar is its user-friendly interface. The software is extremely easy to navigate, making it simple to create and manage webinars. The platform offers a wide range of customization options, including the ability to brand my webinars with my company logo, custom backgrounds, and more. I also appreciate the seamless integration with other tools, such as GoToMeeting, allowing me to schedule and attend meetings and webinars from the same platform.

Nachteile:

There are a few things I don't like about GoTo Webinar. For example, the software can be a bit slow at times, especially during high-traffic webinars when a lot of attendees are trying to log in at the same time. Additionally, I have experienced some audio and video quality issues, which have been a bit frustrating.

Gabriela
Administrative Coordinator in USA
Fluggesellschaften/Luftfahrt, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

GoToWebinar it's a wonderful tool for spreading knowledge

5.0 vor 4 Jahren

Kommentare: It is extremely useful in learning environments such as training where you don't necessarily have to be there physically, or interacting with our colleagues in real time, or interacting with a customer where we have to demonstrate our services. Super cost and time efficient.

Vorteile:

I have worked as a Administrative Coordinator for quite some time and I am familiar with the GoToWebinar platform. I was scheduling online and video conferences for my company's managers and our customers. This platform it's very user-friendly, can be learned in an instance, it's easy to manage and does not require IT support or expertise, it is simple to enter a webinar without worrying about any system requirements. The process of signing up and getting started with the platform was very quick and easy. The webinars can also be recorded and watched later. GoToWebinar it's a wonderful tool for spreading knowledge.

Nachteile:

I can't think of anything that I immediately wish was different. I've never experienced any glitches while using GoToWebinar and overall have had a positive experience.

Naveen
Technical Manager in Indien
Maschinenbau oder Wirtschaftsingenieurwesen, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Best among all to create and Manage online Webinars

5.0 vor 3 Jahren

Kommentare: The overall experience of using GotoWebinar was very good so far. With most of features provided in standard version itself, its value for money and trouble free software
Being an admin of tool, its easy to setup webinars and manage the sessions

Vorteile:

1)Intuitive user interface with almost no learning required 2) Auto recording of all webinars/training's 3) Stable and reliable. Never encountered any issues so far 4) No user login required for attendee's 5) Create polls and survey questions to be asked during Webinar 6) Multiple speakers can be accommodated with quick switching 7) Meeting link sent to customers once they get registered.

Nachteile:

Compared to the pros's the software offers, there are very few things which can be pointed such as 1) Chat window is small. Multiple lines of text entered or to be read needs scrolling 2) Notifications needs to be more highlighted

Lawrence
Sr. Manager of Culinary Innovation in USA
Essen & Trinken, 10’000+ Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

GoToWebinar - almost as good as being in-person!

5.0 vor 2 Jahren

Kommentare: This has been a great tool to help with team engagement, information sharing, and keeping the collaboration going amongst employees. It's is so easy to set up a meeting and to control the attendees & flow during the webinar / video conferencing. It works very well and easy & intuitive to use. I would highly recommend for any company - regardless of size as the flexibility of the software will allow you to customize it to meet your exact needs.

Vorteile:

I love how easy it is to set up and host a meeting. It's very convenient and allows you to configure your screen any way you like (minimizing speakers or muting distractions). It does not seem to be a bandwidth hog and works well on pcs or mobile devices. It's really easy to share & record information for a future viewing or for on-demand needs.

Nachteile:

In these days of remote solutions, there is small learning curve to use this software and you have to download something the very first time users participate. This is only inconvenient if they wait until the very last minute and then get caught off-guard. It would be nice if when the meeting was scheduled it prompted users to go ahead and download the needed extensions / programs so they aren't delayed. After the first time, it is a non-issue.

Verifizierter Rezensent
Verifizierter Nutzer auf LinkedIn
Verlagswesen, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Software reliable, API is flaky, Support is Worse

2.0 vor 5 Jahren

Kommentare: We love the reliability. We run a weekly webinar and over the past 9 years have done 210 webinars, with a good attendance. Let down by the API and very poor support, which seems worse since the LogMeIn purchase. Now starting to look for alternative webinar solutions.

Vorteile:

I have been using GotoWebinar software for the past 9 years and have found the basic service to be very reliable and have done over 210 webinars using it. The video functionality that they have recently added has been a good addition. Over the years that have made it easier for people to dial in, we get few problems. They also offer a phone dial in number for people to listen to the webinar audio.

Nachteile:

- The API is the worst API that we have used. Most products provide a simple REST API with a reasonable amount of instructions. The Gotowebinar API is badly documented and is difficult to work with. Just found out that the current API expires on 31 Jan 2019 and you have to move to Oauth2 - a costly migration. - Support for the API is awful. In November we were unable to use the API for 10 days. - The chat function is limited - we developed a chat room to run alongside GotoWebinar, but cannot integrate it with the webinar software - Takes a while to convert the recording