WeTravel Erfahrungen

WeTravel

Vorteile:

Eine sehr benutzerfreundliche Software. Bin sehr zufrieden. Schnelle Suche. Schnelle Buchung. Top

Nachteile:

Hängt sich manchmal auf wenn man zu schnell war.

Awesome platform!

Kommentare: My experience with [sensitive content hidden] from WeTravel has been exceptional. From day one, [sensitive content hidden] dedication to helping me leverage WeTravel's automated features has made a significant difference in my business operations. She is not only highly knowledgeable but also genuinely committed to my success. Her prompt assistance, insightful recommendations, and unwavering support have made a world of difference. [sensitive content hidden] is a true partner, and I highly recommend her and WeTravel for anyone seeking an efficient and user-friendly business solution. Thank you, [sensitive content hidden], for your outstanding support!

Vorteile:

I love the ability to create packages and itinerary, send them to my clients, and have them to do everything else from there, with minimal interaction from myself.

Nachteile:

I utilize WeTravel for my safari company and my travel agency. On the travel agency side, I just wish there was a way to collect credit card information to pay suppliers without doing a transaction on WeTravel. On TravelJoy the feature is called "supplier payment" and it's designed to pay suppliers via their website. Everything is encrypted and you have to enter your password in order to view the card and billing information.

WeTravel is an absolute game changer!

Kommentare: My biggest pain points in selling group trips were online booking and payment processing, and in those two arenas, WeTravel has completely solved my problems and revolutionized my business. The customer service has always been top notch, not to mention the personal conversations that make me feel like a valued customer. I so appreciate that you guys ask me what I'd like to see, and then you actually implement improvements. It feels good to align with a company that is so progressive and wants to keep getting better, which is exactly how I feel about my business too, and WeTravel is helping me get better!Also just for the record, it was horrible when you froze funds during Covid - I hope you never feel like you have to freeze our funds again!

Vorteile:

The online booking and payment processing functions are the real highlights of WeTravel for me. I love the easy integration of the direct to checkout button, payment plans and tracking, low processing fees, money transfer options, and payment and customer database management.

Nachteile:

I wish there were a real function for a full customer database (for example - in the current database, when more than one person is included in a booking, the second person isn't reflected accurately like they don't exist). Also it'd be great if I could customize fields and other info in a database, like how many and which trips a customer has been on (even before I used WeTravel), etc. Perhaps an integration with Wise as well, to easily send money internationally straight from the WeTravel account.

Stay Away if you’re an Australian Company

Kommentare: I wish I had never touched it.

Vorteile:

None of the features matter because this company fundamentally should not be operating in Australia

Nachteile:

1. You get great service during sales cycle but enjoy watching it drop off as soon as you’re in. You’re relegated to a chat window that gets looked at once every 24h2. The company hides the fact that all AUD payments go via Europe and incur international fees from your bank as high as 6%. This applies to both customer payments AND transferring your earnings back to your company accounts. 3. The same gateway provider is some sketchy company that triggers all kinds of fraud warnings.

The best guest management software!

Kommentare: My experience with WeTravel has been great. From product demo to on-boarding, then support along the way. A standout feature of having a subscription is having my own personal rep at WT ([sensitive content hidden]) for support. Although I haven't needed much assistance (since the program is so intuitive), the few times I have, [sensitive content hidden] has been very accessible and helpful. I can't imagine running my business without using WeTravel as my registration software.

Vorteile:

WeTravel makes the entire guest management process simple (on both trip producer and client ends). I'm a sole proprietor and using WT is like having a fully staffed back office for all my administrative needs.

Nachteile:

I have yet to find anything I don't like about the WeTravel system!

Very nice and user friendly platform

Vorteile:

Hi like that the platform is not only a paiement platform but also a complete solution to optimize your trips and booking.You will receive a complete training session if you need and all your staff will have access to itAn other very nice part is that you really have a personalized relationship with the staff managing your account - they are super easy to contact, super knowledgeable and really friendly at the time to answer your question or solve your problems - Special thanks to [sensitive content hidden] who have been working a lot in making our experience smoother and very friendly

Nachteile:

it's actually not exactly about WeTravel - but the time it takes from making a wire transfer and receiving - it's inconsistent (it can take just 1 day or 2 - or about a week) To be fair it's more an issue with the international wire transfer than WeTravel themselve

WeTravel Review

Kommentare: Very good customer service when needed, very flexible.

Vorteile:

Ease of use and competitive payment processing fee. Ability to auto-bill future payments due was a significant benefit for our business. Ability to customize packages

Nachteile:

No negatives noted, the product suited our needs

Reduced work hours

Kommentare: I didn't know it was possible to have so much free time in this industry. We travel has taken so much work off of me from processing to placing payments, etc back in the hands of our customers.

Vorteile:

Ease of use for customers and for myself!

Nachteile:

The fee is higher than others in the industry but the amount of man-hours saved has been invaluable!

Manage tour operator

Kommentare: It’s easy to use but sometimes the clients have trouble paying

Vorteile:

Easy to use and the platform is helping tour operator

Nachteile:

Do not manage travel operations or reservations for suppliers .

Good to know about We Travel

Kommentare: We were having trouble as a company finding a payment processor, until we found We Travel.

Vorteile:

Easy to create pay links and send it to the clients.

Nachteile:

One of the things that should be improved are the Wire transfers, they take too much time.

Good start, we plan to set it all up this year, and use it for all bookings next year

Kommentare: > Easy 2-steps payments.> Nice booking widget for multi day tours.

Vorteile:

Very human contact (thank you [sensitive content hidden] for your great assistance!!), quick answers, easy set up

Nachteile:

that in the the basic account, the insurance option cannot be taken away.

WeTravel Is A Step Above The Rest!!!!

Kommentare: My overall experience is a ten out of ten

Vorteile:

What I liked most about WeTravel was the customer service, on-boarding and how user friendly the platform is to understand.

Nachteile:

I have no complaints because WeTravel thought of everything and made their software user friendly.

WeTravel is great

Kommentare: We are not a fintech company, and wetravel provides a solution that is very tailored to what we do. As an educational tour operator, we have heavy scrutiny not only on the user experience but on collecting sensitive student data, and with Wetravel we know that we are always in compliant with the requests of our University partners.

Vorteile:

Wetravel allows our business to focus on providing the service that is needed and takes care of our user registration, payment processing etc in a very seamless way. It is easy to train team members, provides a great user experience, and simply embeds in our website.

Nachteile:

Wetravel does a great job adding features on a continuous basis. There seems to be some confusion with users coming back to the platform, causing double registrations on certain programs as the user often forgets that they already made a wetravel account and registered for a trip.

We Travel has helped us grow our business

Vorteile:

WeTravel is really simple to use and implement, it's a low-maintenance option that can help you boost your sales and give an extra confidence component to your clients.

Nachteile:

We are waiting for more updates regarding the software management is more flexible with the options you give for payments and for processing signatures per each participant not per booking.

A tool that really helps tour operators

Kommentare: We have been using Wetravel for over a month and payment, refund and tour creation has been super easy

Vorteile:

Really easy to use and friendly with customer.

Nachteile:

They should change when people select options for more that 1 passenger they can only input information for 1 and not for each traveler.

Exceptional Solutions and Ongoing Enhancements

Vorteile:

One standout feature of WeTravel is its comprehensive approach to customer interactions. From crafting detailed itineraries to processing payments, tracking transactions, and more, WeTravel allows me to efficiently manage all aspects of our customer engagements. Additionally, I'd like to applaud the remarkable responsiveness of their customer service team. In particular, I'd like to highlight the exceptional work of [sensitive content hidden] our dedicated account manager. She consistently goes above and beyond, demonstrating a stellar attitude and an unwavering commitment to assisting us. She's truly a rock star!

Nachteile:

I would like wetravel to implement an option to accept other currencies through direct bank payment instead of only credit cards because the fees are high

WeTravel Review

Kommentare: We are just learning to use WeTravel to its full potential, but we are happy with it so far. I believe it can soon play a significant role in our workflow.

Vorteile:

The page design is great. It's pretty easy to use. It centralizes a lot of processes into one platform. The customer service is exceptional and the regular updates keep making it better and better.

Nachteile:

Character restrictions in many fields. Ability to pay a custom amount is only available with a payment plan. Added options pricing can't be changed by our company after booking.

Amazing tool and outstanding customer service

Vorteile:

It is intuitive, easy to handle and offers various options for our payment process as well as customer communication. Apart from that customer service is outstanding. Special thanks to [sensitive content hidden]

Nachteile:

The verification process was a bit tricky. But with the outstanding customer service it has been solved easily.

Incredible Team to work with - tons of support and constantly evolving and improving

Kommentare: I've been working with WeTravel for almost four years now and the setup was incredibly easy and we were able to easily integrate it into our processes. From four years ago so many new features have been added, including ones that we had asked for - they were able to get them implemented. For any group tour operator - WeTravel is a no-brainer.

Vorteile:

Payment Processing is a breeze as well as all of the customer information tools.

Nachteile:

At the beginning there were some features we wanted that they didn't have - but they quickly added them and we are very happy with the product we use today.

The answer to the question we didn't think to ask

Kommentare: We first started using WeTravel in January of 2020 when we had high hopes for a big year of travel. We were not able to really start using the platform until 2021 when we began to do some domestic trips. We were not looking for an online booking platform but it has since altered our work processes, streamlining work that we used to have to do in many other forms. And it allows us to continue to work with snail mail and check payments that some of our older clients prefer. WeTravel is a wonderful platform and we cannot wait to see where they go next!

Vorteile:

WeTravel is my dream platform. The ease of use, the development and implementation of new features, the webinars and documentation and resources. Our account manager [sensitive content hidden] is always keeping us informed of new features and reviewing our use of the platform and answering our questions.

Nachteile:

We have been able to watch this platform grow and evolve and any suggested changes we may have get passed on to the team for possible development. I can't say a single "con"

Using Wetravel is very easy and safe

Kommentare: Personally, the daily use of the platform has been very pleasant, the treatment of the executives [sensitive content hidden]
has been excellent and very friendly, always providing the best support. It is a very complete site and very eager to receive our comments as users.

Vorteile:

What we like most about wetravel is the ease of use of all its tools, receive and send payments, digital credit cards and excellent support.

Nachteile:

So far, we have had no difficulties with wetravel.

EXCEPTIONAL

Kommentare: [sensitive content hidden] is SUPERB, he is always going above and beyond, ensuring excellent customer service is received.

Vorteile:

User friendly interface, easy to navigate and understand ensuring a seamless experience for all. Versatility and customization, secure payment processing, the academy, and great customer support.

Nachteile:

I have no dislikes. WeTravel is the absolute best!

Excellent Experience

Kommentare: Positive! Happy we made the decision to sign up.

Vorteile:

[sensitive content hidden]was my rep and she has been incredibly helpful and responsive. I just received a nice little note showing how to solve a challenge I'm having. It was super easy to get it live and our customers have so far had zero issues making bookings or payments.

Nachteile:

The software is still a bit immature and some things aren't so robust, but they're rolling features out very quickly...

WeTravel is Excellent, Service-Oriented and Constantly Adding & Improving - Plus a Great Team!

Kommentare: Many - organization - finance - payment - management -etc

Vorteile:

I like everything I've tried and want to use more features! Our account rep, [sensitive content hidden] has been extremely knowledgeable and helpful.

Nachteile:

Nothing so far - it has all worked very well

Great platform for promoting and booking tours

Kommentare: Onboarding was very easy and the support staff has been great at responding to questions quickly. I really like the quarterly meetings with my account manager to update on what's going on and talk through any suggestions/issues.

Vorteile:

Like the ease of creating an itinerary and sending a link with payment options directly to a client. Also helpful for creating groups and letting individual travelers book into them. Collecting client information is a breeze and you can customize what you want to know from your travelers.

Nachteile:

I wish there was a way to produce a final itinerary/documents or vouchers.