--- description: Detaillierte Informationen über UJET zu Benutzerfreundlichkeit, Funktionen, Kosten, Vor- und Nachteilen aus verifizierten Nutzer-Erfahrungen. Lies Ratings & Bewertungen und entdecke ähnliche Tools dank Capterra Schweiz. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: UJET Kosten, Erfahrungen & Bewertungen - Capterra Schweiz 2026 --- Breadcrumb: [Startseite](/) > [Telefon Software](/directory/30084/telephony/software) > [UJET](/software/164070/ujet) # UJET Canonical: https://www.capterra.ch/software/164070/ujet Seite: 1 / 7\ Weiter: [Nächste Seite](https://www.capterra.ch/software/164070/ujet?page=2) > UJET ist ein Cloud-Kontaktcenter-Softwareunternehmen mit führenden Innovationen für die Kundenbetreuung für das Web, das Telefon und mobile Anwendungen. > > Bewertung: **4.6/5** von 140 Nutzern. Top bewertet für **Weiterempfehlungsquote**. ----- ## Übersicht ### Wer verwendet UJET? UJET eignet sich ideal für mittelständische Unternehmen und Konzerne, die Kundenservice mit einer äußerst zuverlässigen Cloud-Architektur und allen Vorteilen der Funktionalität im Zeitalter des Smartphones umwandeln möchten. ## Kurzstatistiken und Ratings | Metrik | Bewertung | Detail | | **Gesamt** | **4.6/5** | 140 Nutzerbewertungen | | Bedienkomfort | 4.8/5 | Auf Basis der Gesamtbewertungen | | Kundenbetreuung | 4.8/5 | Auf Basis der Gesamtbewertungen | | Preis-Leistungs-Verhältnis | 4.8/5 | Auf Basis der Gesamtbewertungen | | Funktionen | 4.6/5 | Auf Basis der Gesamtbewertungen | | Empfehlungsprozentsatz | 90% | (9/10 Weiterempfehlungsquote) | ## Über den Anbieter - **Unternehmen**: UJET - **Region**: San Francisco, USA - **Gegründet**: 2015 ## Gewerblicher Kontext - **Startpreis**: $ 80.00 - **Preismodell**: (Gratis Testen) - **Zielgruppe**: 2–10, 11–50, 51–200, 201–500, 501–1'000, 1'001–5'000, 5'001–10'000, 10'000+ - **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert, Android (mobil), iPhone (mobil), iPad (mobil) - **Unterstützte Sprachen**: Chinesisch, Deutsch, Dänisch, Englisch, Finnisch, Französisch, Italienisch, Japanisch, Koreanisch, Norwegisch, Portugiesisch, Schwedisch, Spanisch - **Verfügbare Länder**: Vereinigte Staaten ## Funktionen - Aktivitäts-Dashboard - Alerts/Escalation - Anrufaufzeichnung - Anrufprotokoll - Anrufüberwachung - Aufzeichnung - Automatische Anrufverteilung - Automatisiertes Routing - Autoresponders - Befragungs-/Umfragemanagement - Berichterstattung / Analyse - Berichterstattung und Statistik - CRM-Systeme - Call-Center-Management - Chat / Messaging - Computer Telephony Integration - Dashboard Software - Dateitransfer - Echtzeit-Chat für Kunden - Feedback-Management - Geotargeting - IVR - Inbound Callcenter - Kommunikationsmanagement - Kundenerlebnis-Management - Kundenhistorie - Kundenspezifisches Branding - Live-Chat - Mobiler Zugriff - Multi-Channel-Kommunikation - Multichannel-Datenerfassung - Negatives Feedback Management - Outbound-Callcenter - Personalisierung - Personalmanagement - Proaktiver Chat - Stimmenanpassung - Telefon-Tasteneingabe - Text in Sprache (verwandeln) - Transfer / Weiterleitung - Transkripte / Chatverlauf - Umfragen & Feedback - Umleitung der Anrufe - Verfolgung von Interaktionen - VoIP (IP-Telefonie) - Voice-Mail - Warteschlangenmanagement - Weiterleitung von Anrufen (Call Routing) - Wissensbasis-Management ## Integrationen (8 insgesamt) - Freshdesk - HubSpot CRM - Kustomer - Observe.AI - Salesforce Sales Cloud - ServiceNow - Verint Workforce Management - Zendesk Suite ## Optionen für Kundensupport - FAQ/Forum - Telefon-Support - 24/7 Live-Support ## Category - [Telefon Software](https://www.capterra.ch/directory/30084/telephony/software) ## Ähnliche Kategorien - [Kundenservice Software](https://www.capterra.ch/directory/22/customer-service/software) - [Call-Center Software](https://www.capterra.ch/directory/30007/call-center/software) - [CEM Software (Customer Experience Management)](https://www.capterra.ch/directory/30671/customer-experience/software) - [Live-Chat Software](https://www.capterra.ch/directory/30797/live-chat/software) - [Kundenengagement Software](https://www.capterra.ch/directory/30906/customer-engagement/software) ## Alternativen 1. [Ringover](https://www.capterra.ch/software/169627/ringover) — 4.7/5 (865 reviews) 2. [Convoso](https://www.capterra.ch/software/76768/cloud-predictive-dialer) — 4.5/5 (386 reviews) 3. [DialedIn CCaaS](https://www.capterra.ch/software/29589/callcenternow) — 4.8/5 (315 reviews) 4. [LiveAgent](https://www.capterra.ch/software/102188/liveagent) — 4.7/5 (1758 reviews) 5. [Zendesk Suite](https://www.capterra.ch/software/164283/zendesk) — 4.4/5 (4076 reviews) ## Nutzerbewertungen ### "Awesome Tool" — 5.0/5 > **Juan** | *11. April 2020* | Outsourcing/Offshoring | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: It's very easy to use and I love the amount of features that the developers were able to put into a single product that unlike other CRMs, it's way easier to access and to manage. It doesn't require too many clicks for you to get what you are looking for. > > **Nachteile**: It needs some polishing on performance. It tends to get stuck sometimes which is understandable in a web based tool. But it shouldn't do that with simple tasks such as looking at lists of people. It also needs to improve the reporting tool which is great except when it delivers incomplete information and there is no other way to gather the information that you are missing. > > I have loved UJET since we've been using it. It has been a great tool not only for our business operations, but also for back office, it helps a lot and we are able to gather information from it instead of calculating it manually like with other CRMS. ----- ### "Amazing Experience" — 5.0/5 > **Mohamed** | *14. Oktober 2022* | Telekommunikation | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: Reporting is excellent, Routing is very easy, Creating teams and users. > > **Nachteile**: The latency of the agent status just takes a couple of seconds to update the agent status on the agent dashboard, I wish it can be faster than that. > > everything looks very easy when it comes to usage and it doesn't need full training to handle all features, you can just get a couple of hints to use it, very easy actually. ----- ### "A simple and easy product" — 3.0/5 > **Verifizierter Rezensent** | *25. September 2020* | Informationstechnologie & -dienste | Empfehlungsbewertung: 7.0/10 > > **Vorteile**: UJET is a simple phone application that can be useful and easy to use. It provides a nice UI that doesn't contain a lot of buttons that can, sometimes, complicate user interaction. I've used this product as both a call receiver and as a manager. It provides several insights that can help track call information and keep tabs of everything that is going on. > > **Nachteile**: There were several times when calls would glitch out and you wouldn't know what exactly happened. Sometimes, agent's could disconnect their PCs and UJET would only recognize this as an "unknown" error but couldn't further identify what happened. Other times, as a manager who would listen to ongoing calls, it would be a common event that calls got disconnected from my end and I couldn't listen to them for a couple of seconds; nothing major but definitely annoying. > > Overall, this product is good and simple, providing basic functions as well as data management, but that is it. If you're looking for a more sophisticated product that contains additional features, then this is not the one. If you want a simple one that can help you make and receive calls in a timely manner, then this is the product for you. ----- ### "Great experience with Ujet\!" — 4.0/5 > **Lauren** | *16. September 2019* | Einzelhandel | Empfehlungsbewertung: 9.0/10 > > **Vorteile**: -Ease of set up. The implementation was very easy and for the most part, we can modify our set up with ease. Nothing requires some gigantic, time consuming or expensive implementation. -Smart actions/ in call SMS. Ujet has some very cool features that allow you to verify identity, send and receive pictures and accept payment information securely, all during a call with the customer. -The people\! The team at Ujet is great, they are attentive and listen to feedback very well. > > **Nachteile**: The native reporting functionality is still subpar. The team has been great about setting us up with a Looker instance that we use for reporting which is great, but I was expecting a bit more progress on the home grown reporting front by now. > > Overall, our experience has been good. We've been able to cut down on number of touches for calls where we can get information from the customer during the call, such as sending a photo of a damaged item. We have also been able to use the custom statuses for reporting on how our agents are spending their time. The live dashboard helps us keep service level high in real time, and move labor around as needed. I'm also continually impressed with the support we receive especially for being likely a smaller account of theirs. They treat us with just as much care as a team of a few hundred. ----- ### "Great customizable tool" — 4.0/5 > **Allyse** | *21. September 2020* | Verbraucherdienste | Empfehlungsbewertung: 9.0/10 > > **Vorteile**: The support team is quick to answer any questions or problems you may encounter. The operations management piece is relatively helpful along with the ability to customize pieces of the software for your specific business need. > > **Nachteile**: I do wish some bugs were resolved such as any failed call or VM showing from a random agent instead of just whoever the actual vm or failed call was from. > > We switched from Zendesk voice to Ujet and there is no comparison, Ujet is a way better tool. The features available for call routing are amazing\! There are some small tweaks but nothing that hinders the ability to receive and place calls so overall we love this tool. ----- Seite: 1 / 7\ Weiter: [Nächste Seite](https://www.capterra.ch/software/164070/ujet?page=2) ## Links - [Auf Capterra anzeigen](https://www.capterra.ch/software/164070/ujet) ## Diese Seite ist in den folgenden Sprachen verfügbar | Sprache | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Strukturierte Daten