NinjaOne Erfahrungen

ein sich stetig erweiterndes Tool

Vorteile:

Leichter Einstieg, angenehm einfacher Rollout, Zuverlässige Benachrichtigungen, Übersichtlich und Umfangreich zugleich Das Dashboard gibt für einen Überblick alle notwendigen Informationen auf einen Schlag, man erkennt recht schnell wo nachgearbeitet werden muss. Durch die Anpassbaren Richtlinien können kundenindividuelle Alarme und Benachrichtigungen ausgelöst werden. Das Ausführen von Skripten kann aufgrund von regelmäßigen Abfragen automatisiert werden. Es werden regelmäßig neue Funktionen vorgestellt, welche sich gut in den Alltag integrieren lassen und uns auch bereits ein weiteres System haben ablösen lassen.

Nachteile:

Die Skripte sind mitunter unübersichtlich dargestellt, hier hilft jedoch die Suche (sofern die Skripte mit entsprechenden Informationen eingepflegt wurden).

In Betracht gezogene Alternativen: TeamViewer

Warum NinjaOne gewählt wurde: Solarwinds-Hack

TOP Produkt

Vorteile:

Einfache und schnelle Einführung. Das tolle "onboarding" durch die immer netten Consultants In der klar strukturierten Oberfläche findet sich jeder "ruckzuck" zurecht. Selbst älterer Kollegen sind begeistert ;-) Die integration von Bitdefender als Virenscanner (cloudbased) ist ordentlich gemacht, das Menü zur Konfiguration ist super übersichtlich und in Minuten konfiguriert. Dsa Rollout super easy.

Nachteile:

Es fehlen noch ein paar Sachen, die aber laut Raodmap zeitnah kommen sollen. z.B. Support für Hyper-V und die Active-Directory integration.

gutes produkt; top betreung; sehr guter support

Kommentare: einfache web ui mit relativ viel such felder;

Vorteile:

einfach zu installieren einfach zu bedienen

Nachteile:

es muß relativ viel über eigenen scripte gelöst werden - server eye z.b. hat wesentlich mehr fertige sensoren

In Betracht gezogene Alternativen: Atera und Server-Eye

Gründe für den Wechsel zu NinjaOne: die installation der updates über server-eye hat damals nicht funktioniert.. das updates manuell bereitgestellt/freigegeben werden sehr gute betreuung durch hr wolter!!!

Erfahrungen mit NinjaRMM

Kommentare: NinjaRMM ist ein patentes Werkzeug zur Remoteadministration und Dokumentation. Die Features tun was sie sollen. Der Helpdesk ist gut aufgeräumt und hilfreich. Das Preisgefüge ist ansprechend.

Vorteile:

Das Werkzeug funktioniert einfach, angefangen beim Scripting über das ausrollen spezifischer Softwarepakete bis hin zum integrierten Virenprogramm.

Nachteile:

Die Individualisierung einzelner Kundengruppen ist im Backend super, aber das Kundenmodul (TrayIcon) ist noch verbesserungswürdig.

In Betracht gezogene Alternativen: N-sight und Atera

Gründe für den Wechsel zu NinjaOne: Preis - Leistungsniveau

Super Monitoring Tool

Vorteile:

Das Produkt ist sehr Benutzerfreundlich gut übersichtlich. Wenn man Fragen hat oder ein Problem hat wird man so schnell wie möglich geholfen.

Nachteile:

Bis jetzt ist mir nichts negativ aufgefallen.

Anwenderfreundlich und übersichtlich

Kommentare: Zuverlässige Benachrichtigung im Falle einer Störung
Übersichtlich aufgebaut, guter Funktionsumfang

Vorteile:

Intuitive Bedienung Übersichtliche Oberfläche

Nachteile:

Linux Unterstützung fehlt noch umfangreicheres Patchmanagement wünschenswert

Einfach alles Verwalten

Vorteile:

Das Rollout ist wirklich einfach, der Nutzen den man aus dem Softwarepaket generiert enorm. Viele zeitraubende Verwaltungstätigkeiten werden um ein vielfaches beschleunigt. Die sehr aktive Community und der schnelle Support überzeugen.

Nachteile:

Es gibt nichts ernsthaftes was mir nicht gefällt

Kundenbewertung

Kommentare: Wir haben die Patchmanagement Verwaltung deutlich optimiert, Optimierte Installationen und Anpassungen mittels Skripte

Vorteile:

Einfache Verwaltung/Bedienung, Starkes Patchmanagement, gute Support Erreicbbarkeit

Nachteile:

Einbindung von Spezial Software Sensoren z.B. DATEV, POPcon etc... SNMP Anbindung mit deutlichen Schwächen

Best-in-class RMM for internal IT Departments

Kommentare: Overall NinjaOne has allowed us, via automation, to turn our internal IT Department with very limited staff into an army. IT now has an insight into all assets, networks, and activities allowing us to become extremely proactive. Integrated ticketing and Documentation modules allow us to utilize NinjaOne as a nearly one-stop hub for all things IT (we still utilize a separate Remote Access vendor for enhanced features only they offer).

Vorteile:

After reviewing a host of RMM vendors we decided on NinjaOne for affordability, features, integrations, and support. What we like most is the feature set that revolves around automation. The dashboards, alerting and other features are intuitive and extremely effective. We now utilize the Ticketing module along with Documentation which alleviated two third-party vendors for us.

Nachteile:

Not much to report here. There are the occasional service disruptions to regional instances (ex. US, CA, EU, etc.) however we have not suffered any lengthy outages (typical growing pains).

In Betracht gezogene Alternativen: N-central

Gründe für den Wechsel zu NinjaOne: We chose NinjaOne over the competition due to its reliability, customization, affordability, integrations, and premier-level rapid support.

Best RMM tool on the market

Kommentare: I manage an in-house IT department and we always struggled with tracking hardware, history, and status. No matter what we found, we just couldn't get one that was accurate and easy to keep up to date. Ninja just DOES it. I don't have to think about it. I know all my machines in Ninja and the latest info on them is all right there. This makes our network more visible, trackable. My team solves issues faster, more accurately, and in a happier way than ever before.

Vorteile:

Ninja was so easy to setup. It's fun to tweak. The scripts are simple and there are even some basic templates. It tells me everything I need to know about a computer and what's going on. The integrations have been a huge help. Their documentation is precise, easy to follow and accurate. Our account manager actually cares and checks in on us every 2 weeks. Good vendors are so rare, no matter the product. I'm not really sure I could love this product and this company any more than I do.

Nachteile:

The only things I can think that I wish was if Ninja made some their own basic ticketing system. That's not a complaint about the product at all, but the other partners they integrate are way more complicated and expensive than I'd like. I know Ninja would crush it if they made a simple one of their own that was tightly integrated with the Ninja portal. Also, the NMS deployment is slightly clunkly. I would like Ninja to bring that in house too.

In Betracht gezogene Alternativen: Atera und Kaseya VSA

Warum NinjaOne gewählt wurde: spiceworks wasn't accurately keeping my hardware up to date.

Zuvor genutzte Software: Spiceworks

Gründe für den Wechsel zu NinjaOne: Ninja was easier and integrated better with the tools I wanted. The company was more pleasant to work with too.

their SMS login is not working - no fix from their support in timly manner

Kommentare: not good, major issues should be fixed at the time and not dragged out,

Vorteile:

their is not a lot - I'm not impressed by their lack in support.

Nachteile:

the Sydney office is not picking up the phone - I doubt if it even exists, SMS verification not working - if you need Ninja to fix the issue they are not doing it in a timely manner.

Ninja RMM was what we were waiting for

Kommentare: From start till now, evrything good, good trial and demonatration, explanation, also the customer support, the forum, and after sales, good, fine and motivated people over there, not only too sell. They like so invest for long periods, no one day flies.

Vorteile:

The ease of use, the speed of the executing comands, the available features, the integrations with our MSP software, the development, customer care, after sales, etc etc.

Nachteile:

Can't name none at the moment, there is always space for improvements, but don't know what fill in here...

In Betracht gezogene Alternativen: Datto SIRIS

Warum NinjaOne gewählt wurde: We were supprised during the demonstration, didn't know it can also work that easy, but still a complete solution. At the moment we still have an active period with Datto, but we don't use it anymore, just a few months remaining right now....

Zuvor genutzte Software: Datto SIRIS

Gründe für den Wechsel zu NinjaOne: Because the ease off use, and Ninja is way more faster with applying tasks or commands.

Great RMM with additional capabilities continuously added - Great price!

Vorteile:

It's extremely easy to implement. Lots of built-in tools not included with other providers on the market.

Nachteile:

Nothing - usually there is something, but I have no cons.

Huge bang for your buck!

Kommentare: We started with a demo that was great and then the setup was made as easy as possible. The price is outstanding, I really did expect to pay quite a bit more. I don't write a lot of raving software reviews, but I have to hand it to them.

Vorteile:

It's really easy to use, and SO MANY ways to track what's going on behind the scenes.

Nachteile:

It's not really a problem that's specific to NinjaOne, but this kind of product takes a while to set up.

In Betracht gezogene Alternativen: GoTo Meeting

Warum NinjaOne gewählt wurde: We wanted something that was all inclusive and designed to work together. We were able to save money and get a lot more information from their products than the multiple tools we were using before.

Zuvor genutzte Software: TeamViewer und Avast Ultimate Business Security

Gründe für den Wechsel zu NinjaOne: GoTo/Join were both more expensive and less responsive.

Awesome RMM Product

Kommentare: NinjaRMM has given us the tools to be able to view our clients technology stack from a distance, and then be able to work with them on current and potential issues. Before this, all issues would come up out the blue and take us by suprise, ruining our current workflow. No more! This product is seriously great, and I don't think we could operate at the level we do without it.

Vorteile:

The reporting tools and level of infomation we get on each device is all we could ever need. Being able to update systems with a few clicks has saved hours of our time.

Nachteile:

The thing I like least is that we didn't find this product earlier!

In Betracht gezogene Alternativen: N-sight

Gründe für den Wechsel zu NinjaOne: When we approached Ninja about their product, they were upfront, friendly and really sounded like they wanted us onboard and to pick their product. They also helped out greatly during the trial period and answered any questions we had.

Revolutionary RMM

Kommentare: NinjaRMM as completely changed our business, by allowing us to manage all endpoints and have great reporting that we can share with our clients driving efficiencies and sales opportunities that we were missing before.

Vorteile:

The ease of use and rate of development is amazing. The interface is powerful but so simple, we don't really need to train new staff what to do as it's so intuitive.

Nachteile:

Compared to some other RMM solutions it can still be a little limited with some features but these are being developed at a rapid pace and they have a clear roadmap.

In Betracht gezogene Alternativen: Kaseya VSA

Gründe für den Wechsel zu NinjaOne: We were using Kaseya prior to switching to NinjaRMM and changed for ease of use and integrations that revolutionised our RMM usage.

Ninja Server Monitoring Tool

Vorteile:

Server monitoring is key and Ninja was able to help us out big time here. Such a great product and easy to install and get setup.

Nachteile:

Sometimes the dashboard when you login isn't as intuitive as it could be. Wish it was easier to customize and maybe create some shortcuts to problem child servers.

NinjaOne - NumberOne!

Kommentare: Ninja is one of if not the best platform I use daily. Of the 20-odd platforms and tools I regularly use, Ninja is the most user-friendly, robust, dynamic and comprehensive. If you're in the market for an RMM - Go with NinjaOne.

Vorteile:

Ninja RMM is so simply and straight forward to use, however is jam-packed with vital features any serious MSP utilises. I live in Ninja and would be hard-pressed to find a better tool to replace it.

Nachteile:

The only issue I have come across is that I had a little bit of trouble changing the display mode. Such a minor, almost non-issue, that is how great this RMM is.

Powerful and cost effective RMM tool backed by an efficient support

Kommentare: We are very happy to have chosen the NinjaRMM solution as this has greatly improved our work efficiency, troubleshooting faults, SLAs, overall IT processes and support to our customers and internally.

Vorteile:

The product it is highly functional, constantly evolving in the right direction by listening to the MSP using it and so easy to use compared to other RMM's Overall asset list management and monitoring features TeamViewer and Splashtop native integration Variety of PSA desk tools integration Full antivirus integration with Webroot or Bitdefender was a key element and selling point Backup integration

Nachteile:

The overall integration was really easy. You feel like you are part of the journey with the constant development of new features Clear documentation on all features Efficient and knowledgeable support More granular reporting would be great

In Betracht gezogene Alternativen: N-sight, Avast Business CloudCare und SolarWinds Service Desk

Gründe für den Wechsel zu NinjaOne: Cost and financial flexibility Personal approach and communication throughout the onboarding process and beyond Ease of use

Hidden Software Gem

Kommentare: Excellent product that we will use for years to come

Vorteile:

This product has wizards that make guided install a breeze to deal with, fast efficient deployment and ease of use

Nachteile:

More customisation of reports would be a great benefit

In Betracht gezogene Alternativen: SolarWinds Service Desk

Warum NinjaOne gewählt wurde: Better features, low cost and ease of deployment

Gründe für den Wechsel zu NinjaOne: Less complicated setup and ease of use along with intuitive interfaces.

Great Experience So Far

Kommentare: The entire process of working with them on pricing, getting demos, trials, implementation, support afterward has been simply stellar. I can't recommend them enough.

Vorteile:

Single Pain of Glass for so many things is great.

Nachteile:

Some minor features and details not yet available, but I have been assured they are on the roadmap.

In Betracht gezogene Alternativen: ConnectWise ScreenConnect, Kaseya VSA und Autotask PSA

Warum NinjaOne gewählt wurde: Way too many issue with the Remoting into our users machines with Kaseya. Also found it to be much more complex than Ninja.

Zuvor genutzte Software: Kaseya VSA

Gründe für den Wechsel zu NinjaOne: Price Point and Ease of Use.

ninjaRMM slices through the RMM competition

Kommentare: Recommendations to others considering the product
There is only one option for ninjaRMM and that's their SaaS model. They use an API framework that allows for integrations with third-party software to provide that single-pane of glass experience. They have a well-rounded "out-of-the-box" solution set and are continuing to mature their features and capabilities. The executive team and leadership are experienced and driven to be the leader in the RMM space. What business problems are you solving with the product? What benefits have you realized?
Status Pros wanted to find a cost-effective solution that would scale with us as we grew. Our experience with other RMM solutions found us wasting time "getting it to work" instead of building real solutions for automation, scripting, remote control, monitoring with "action on" sequencing, integration with third-parties through a single-pane of glass, and a cloud platform that allows us to properly manage our clients from any device, anywhere, anytime.

Vorteile:

We know all too well that your vendor will make or break you. The team at ninjaRMM has built a solution that simplifies the RMM platform for technology providers with a modern approach. Our experience with the team at ninjaRMM moves the bar way up when it comes to supporting our technicians and third-party integrations. We have found them to not only listen to us but provide responsive and intelligence solutions in a timely manner. Status Pros keeps our client satisfaction levels high by using solutions that actually work they way they are supposed to, ninjaRMM is by far our best and leading solution loved by all of our clients. We can extend the ninjaRMM platform to our clients allow them access to their collateral including beautiful reports and shared access to all the features ninjaRMM offers.

Nachteile:

Our excitement around ninjaRMM has us looking forward to the roadmap ahead for solutions that are not yet supported. This means we'll have to wait for these solutions as they become available. As a start-up, ninjaRMM is using modern software solutions which can slow down the adoption process for solutions that are not yet modernized to support their API framework.

Adopt Ninja RMM (Remote Monitoring and Management) as a MSP company and also for internal use

Kommentare: Proactive service
Real time issues detection
Scheduled action Win a lot of time !

Vorteile:

- Clear GUI with excellent reactivity: Ninja RMM is designed to monitor and also to schedule actions after an issue detection, based on preset policies (for servers and computers, Windows nd Mac). You can also monitor webserver or internet line. Personalize a policy takes a few minutes and it's simple to interact with any computer (many useful options are available, as the CMD window). - Incredible ROI for new technicians. After a brief demo, a newcomer understands how it works. This was very important for us as we didn't have days to set up a monitoring tool... - Ninja NMS (Network Management System) is powerful and easily discovers assets in a network, monitor each asset and check it regularly (switch, printers, firewall, pcs, etc.) - Customer Service always on the top (email answer, community website, efficient commercial team) - good documents and videos to help during the beginning - Regular new functionalities: dev team listens to customer's features requests; probably the most important for me. The Ninja service is better and better and improves rapidly - Installing the Agent add it automatically to the customer/organization in the Console. Very useful if you send it to a new customer cause you don't have to log on and identify your MSP saas account tool! It is more secured. After 5 min, all the information (CPU, Memory, Services, Software inventory, Windows Event, Antivirus state, etc.) are available and can help to solve your customer issue.

Nachteile:

- Mac OS : all functionnalities are not yet available, especially software actions - Would like to have a netflow, syslog and backup in NMS for more firewall providers

Simple & Powerful

Kommentare: NinjaRMM has helped us keep on top of the status of all our Windows systems. It does this with a simple and intuitive interface.

Vorteile:

This product is simple and intuitive. Yet despite the simplicity, it is also very powerful. I have confidence that I know the status of all our Windows systems. I am able to remotely connect and manage our systems quickly and easily. Patch management is fairly straight forward to configure and monitor.

Nachteile:

The product isn't quite the "single pain of glass" dashboard that I would like it to be. The SNMP support for monitoring network devices doesn't give one the needed in-site into standard network devices. Another weakness is the inability to group devices within sites. One other item that could be improved is to add the ability to send alerts to different emails, based on status.

It's cut down on the amount of time needed to manage our RMM tool so we can focus on our customers.

Kommentare: Oh were to start. Our old RMM tool was complicated and over whelming. NinjaRMM is simple to use and understand, and doesn't take anytime for someone to pick up and use. We even have a few customers that log in and use the tool. It's just simple, and that's what I wanted. As I said in the review, now we can spend more time with our customers, and less time babying the RMM tool to make sure it's working. Thanks Ninja =)

Vorteile:

1. Search - something so simple can be the best feature. Our old RMM tool couldn't come close. 2. Ease of creating a policy for a customer or type of device in a customer. 3. Integration with 3rd party tools like AutoTask and TeamViewer. 4. Website branding - New feature, and we love it. 5. SysTray icon has been wonderful! I love the fact that we can use our own icons and give it our own flair. 6. Reports - They look nice and are simple to understand.

Nachteile:

1. TeamViewer. Not a fan. I'm sure it's not a big deal if you are new to this kind of thing. But we have used a lot of remote control tools in our 20+ years, and there are better options. 2. Can't install software on the fly. You have to use policies and a Schedules Action. I wish there was an option to upload an MSI/EXE/Other Scripts and run to a list of machines or all machines within a company. And give us the ability to turn this on and off so we can have customers do this as well. 3. I wish the update system was also about to update Windows 10 builds. This is still a manual process unless the customer has a server and we can push a script to install a Windows 10 update via UNC.