NinjaOne Erfahrungen

Für IT Admins ein Muss

Kommentare: Durch NinjaOne schafft unsere kleine IT Abteilung es, Tickets von Mitarbeitern viel schneller zu lösen. Auch der Zeitaufwand von Windowsupdates oder Software Patches hat sich stark verringert.

Vorteile:

Man hat alle wichtigen Tools an einem zentralen Ort (Tickets, Patchmanagement, Softwareverteilung, ...). Alle Infos die ich brauche (z.B. Daten eines bestimmten Rechner oder Server), sind immer schnell zu finden. Ausserdem kommen immer wieder neue Features und Verbesserungen hinzu.

Nachteile:

Um alles nutzen zu können, ist einiges an Einarbeitszeit notwendig. Allerdings hilft hier die Doku und der Support sehr schnell und gut.

Einfaches Cloud Management mit vielen Extras

Kommentare: NinjaOne hilft uns in Zukunft noch besser unsere Infrastruktur zu aufrechtzuerhalten.

Vorteile:

Einfache Benutzeroberfläche aus der Cloud, Konsolidierung verschiedener Services (Ausrollen von Software, Desktop-Übertragung, etc), Support

Nachteile:

Es ist eine reine Cloud-Anwendung. Bei wem dies nicht möglich ist, sollte sich eine andere Lösung suchen.

TOP Produkt

Vorteile:

Einfache und schnelle Einführung. Das tolle "onboarding" durch die immer netten Consultants In der klar strukturierten Oberfläche findet sich jeder "ruckzuck" zurecht. Selbst älterer Kollegen sind begeistert ;-) Die integration von Bitdefender als Virenscanner (cloudbased) ist ordentlich gemacht, das Menü zur Konfiguration ist super übersichtlich und in Minuten konfiguriert. Dsa Rollout super easy.

Nachteile:

Es fehlen noch ein paar Sachen, die aber laut Raodmap zeitnah kommen sollen. z.B. Support für Hyper-V und die Active-Directory integration.

gutes produkt; top betreung; sehr guter support

Kommentare: einfache web ui mit relativ viel such felder;

Vorteile:

einfach zu installieren einfach zu bedienen

Nachteile:

es muß relativ viel über eigenen scripte gelöst werden - server eye z.b. hat wesentlich mehr fertige sensoren

In Betracht gezogene Alternativen: Atera und Server-Eye

Gründe für den Wechsel zu NinjaOne: die installation der updates über server-eye hat damals nicht funktioniert.. das updates manuell bereitgestellt/freigegeben werden sehr gute betreuung durch hr wolter!!!

ein sich stetig erweiterndes Tool

Vorteile:

Leichter Einstieg, angenehm einfacher Rollout, Zuverlässige Benachrichtigungen, Übersichtlich und Umfangreich zugleich Das Dashboard gibt für einen Überblick alle notwendigen Informationen auf einen Schlag, man erkennt recht schnell wo nachgearbeitet werden muss. Durch die Anpassbaren Richtlinien können kundenindividuelle Alarme und Benachrichtigungen ausgelöst werden. Das Ausführen von Skripten kann aufgrund von regelmäßigen Abfragen automatisiert werden. Es werden regelmäßig neue Funktionen vorgestellt, welche sich gut in den Alltag integrieren lassen und uns auch bereits ein weiteres System haben ablösen lassen.

Nachteile:

Die Skripte sind mitunter unübersichtlich dargestellt, hier hilft jedoch die Suche (sofern die Skripte mit entsprechenden Informationen eingepflegt wurden).

In Betracht gezogene Alternativen: TeamViewer Remote

Warum NinjaOne gewählt wurde: Solarwinds-Hack

Erfahrungen mit NinjaRMM

Kommentare: NinjaRMM ist ein patentes Werkzeug zur Remoteadministration und Dokumentation. Die Features tun was sie sollen. Der Helpdesk ist gut aufgeräumt und hilfreich. Das Preisgefüge ist ansprechend.

Vorteile:

Das Werkzeug funktioniert einfach, angefangen beim Scripting über das ausrollen spezifischer Softwarepakete bis hin zum integrierten Virenprogramm.

Nachteile:

Die Individualisierung einzelner Kundengruppen ist im Backend super, aber das Kundenmodul (TrayIcon) ist noch verbesserungswürdig.

In Betracht gezogene Alternativen: N-sight und Atera

Gründe für den Wechsel zu NinjaOne: Preis - Leistungsniveau

Super Monitoring Tool

Vorteile:

Das Produkt ist sehr Benutzerfreundlich gut übersichtlich. Wenn man Fragen hat oder ein Problem hat wird man so schnell wie möglich geholfen.

Nachteile:

Bis jetzt ist mir nichts negativ aufgefallen.

Anwenderfreundlich und übersichtlich

Kommentare: Zuverlässige Benachrichtigung im Falle einer Störung
Übersichtlich aufgebaut, guter Funktionsumfang

Vorteile:

Intuitive Bedienung Übersichtliche Oberfläche

Nachteile:

Linux Unterstützung fehlt noch umfangreicheres Patchmanagement wünschenswert

Einfach alles Verwalten

Vorteile:

Das Rollout ist wirklich einfach, der Nutzen den man aus dem Softwarepaket generiert enorm. Viele zeitraubende Verwaltungstätigkeiten werden um ein vielfaches beschleunigt. Die sehr aktive Community und der schnelle Support überzeugen.

Nachteile:

Es gibt nichts ernsthaftes was mir nicht gefällt

Kundenbewertung

Kommentare: Wir haben die Patchmanagement Verwaltung deutlich optimiert, Optimierte Installationen und Anpassungen mittels Skripte

Vorteile:

Einfache Verwaltung/Bedienung, Starkes Patchmanagement, gute Support Erreicbbarkeit

Nachteile:

Einbindung von Spezial Software Sensoren z.B. DATEV, POPcon etc... SNMP Anbindung mit deutlichen Schwächen

Best RMM in the business

Kommentare: Making it easy to patch our assets and keep control over them. Our remote users love it when we can easily remote in and fix their problems.

Vorteile:

NinjaOne is easy to use. When you browse its admin center, everything makes sense. Things a properly layed out and easy to find. You can get going in just a few minutes. We use it on a daily basis and it's bundled with amazing features.

Nachteile:

A little tiny issue here and there, but nothing their technical support weren't able to handle.

A solid, simple, modern RMM solution

Kommentare: It's simple and doesn't represent a huge investment of time, which when you have a lot on your plate is optimal.

Vorteile:

We recently migrated to NinjaRMM and I'm really impressed how simple and straightforward it is to set up. It also has a really clean, modern UI which is a big plus compared to some of the more legacy players in the market. Another big plus is that it supports disabling/hiding a lot of features that you don't want to use, which makes it easier to do a phased rollout/implementation. Lastly Ninja's onboarding services were good and their techs were helpful!

Nachteile:

Since it is a newer player on the scene, there's a lot of rapid development going on, so some things you'd expect from a more established product might be not-exactly-how-you'd-expect-it, and you're waiting on their (tbf, pretty rapid) development cadence to catch up.

In Betracht gezogene Alternativen: N-central

Warum NinjaOne gewählt wurde: LogMeIn Central was not super pleasant to use and not nearly as feature complete as NinjaOne.

Zuvor genutzte Software: LogMeIn Central

Gründe für den Wechsel zu NinjaOne: NinjaOne is month to month. We could have gotten a slightly cheaper rate with N-central, but then we'd be locked into a contract. For us, it's worth it to pay a little more to not suffer vendor lock-in.

NinjaOne keeps me organized and on top of my tasks effortlessly. It's a game-changer for productivity!

Vorteile:

Seamless task management and intuitive interface make it a go-to for staying on track.

Nachteile:

The reporting features could be more robust, and I'd like to see more integrations with other apps.

Good With Caveats

Vorteile:

Relatively expensive, especially for a small team. This seems to kind of conflict with the actual use case of ninja one, for small to medium teams. That being said, setting up management devices is extremely straight forward and saved a lot of time.

Nachteile:

It is good at what it is good at, advanced features for automation and analytics is really difficult to properly accomplish. The learning curve is exponential, starting out simple.

Favorite RMM to use and manage

Kommentare: I am very pleased, The account managers have always been friendly and helped connect me with the resources I needed and features I have requested have been added over time. The product really feels like it has grown better and better over the past 2 years.

Vorteile:

Ease of use, simplicity of using features and the platform performing as expected. There are also frequent feature updates that are taking community feedback and pushing those updates into the product.

Nachteile:

Lacking a feature to directly send action or script output to an email. I have been able to work around this by baking in SMTP aspects to all scripts that need it to have the script handle that on it's own.

In Betracht gezogene Alternativen: Atera und LogMeIn Central

Gründe für den Wechsel zu NinjaOne: Ease of use and very robust and smooth patch management experience.

NinjaOne - Great potential

Vorteile:

It's able to get Windows patching down quite well with granular management of patches to be applied to PC's with different policy sub types on what patches can be applied or overridden for a device specifically. The PC device management is easy-ish to use being able to manage PC's with manual overrides and also what other rules to be applied (e.e. remote control software to be pushed out, restart frequency, container it sits in, etc) Ninja was fairly easy to implement & manage as it's almost entirely web based with a lightweight client. The Ninja Dojo has great resources not just for NinjaOne but best practices as well & support is quite responsive.

Nachteile:

The extra integration items are somewhat lacking. Such as: The bundled Bitdefender AV is quite lacking in management. You can only manage it from the Ninja Console & cleaning up malware with it is quite difficult. There's no bulk select feature, so you have to manually clear each alert one by one in the event of a false positive being picked up multiple times. The ticketing is quite basic, it could use with extra features such as the ability to use custom domains for the support email address. It also has problems displaying images properly where they are get stripped out of emails received or not show up. Likewise,attachments can be somewhat selective in what items get passed through, some attachment items such as eml files get dropped. Asset management is also a little more challenging in here as it's hard to get a full overview of all your devices properly. You can't get a nice spreadsheet with all the details you see in the individual device such as spec list, usernames, etc.

In Betracht gezogene Alternativen: ManageEngine ServiceDesk Plus und ConnectWise ScreenConnect

Warum NinjaOne gewählt wurde: Helpdesk ticketing is very basic & does not offer any extra features or remote support tools

Zuvor genutzte Software: Spiceworks Cloud Help Desk

Great company to help with all management needs

Kommentare: [sensitive content hidden] is awesome and has always been there. He would reach out every few weeks and is always helpful. We were passed to a new rep that has only talked to me once so if I had one thing I would ask for [sensitive content hidden] back because he is a rockstar.

Vorteile:

Price and features. When I need help I can reach out to my rep who helps me get direct access to support.

Nachteile:

Interface still a work in progress. Does not integrate with Malwarebytes Endpoint which is our Endpoint of choice though we buy Malwarebytes from Ninja.

Great RMM and Ticketing System

Kommentare: Overall, it is a great platform if you know what you are getting into. As an RMM it is excellent and without bells and whistles.

Vorteile:

Ease of use, scripting that just works, and the dojo community for help

Nachteile:

It is a little too basic. The document feature is not the best so we use a different product.

In Betracht gezogene Alternativen: ManageEngine ServiceDesk Plus und Atera

Gründe für den Wechsel zu NinjaOne: Price point, ease of use, and nothing overly complicated.

NinjaOne is great

Kommentare: NinjaOne was very easy to setup and has been great so far.

Vorteile:

So far, NinjaOne has been a fantastic product for our company.

Nachteile:

Ticketing system could use a little bit of work, somewhat hard to find what you need sometimes in the admin center.

Configure, Deploy & Enjoy

Kommentare: Great support, no guerrilla sales (yet ;)) hands-on technical sessions to adopt the product, and easy to use RMM tooling to get the best out of your servers and endpoints.

Vorteile:

In every piece of the software, you sense that this has been built by MSP'ers for MSP'ers, the hardest part for an MSP company like us is to maintain your policies over different customers, that's where Ninja fits for us like a glove, also very impressed with the built-in Back-up, documentation and ticket solution!

Nachteile:

For us, the Bitdefender Gravity zone is needed for some customers that dont have EDR yet, for us, this integration is working fine but we are not so amazingly impressed by Bitdefender itself, for us Bitdefender still feels like a tool where you have a zillion options instead of having a 'out of the box' perfect solution.

Ninja saves the day

Kommentare: Improve overall management of endpoints, centrally patch and deploy software within the same platform.

Vorteile:

ease of use and support is responsive and prompt

Nachteile:

there is anything that i can think of!!!

In Betracht gezogene Alternativen: ManageEngine Patch Manager Plus

Gründe für den Wechsel zu NinjaOne: having a trial on both product and the alternative product just could cut it, Ninja One is way better in terms of feature and ease of use.

Great RMM with additional capabilities continuously added - Great price!

Vorteile:

It's extremely easy to implement. Lots of built-in tools not included with other providers on the market.

Nachteile:

Nothing - usually there is something, but I have no cons.

Amazing RMM Dashboard, Very simple, easy to use & deploy, great alerting and does it all!

Kommentare: NinjaRMM is fantastic, our engineers productivity have increased. Our SLA's are being met faster, Ninja just lets me and my colleagues get on with our job, providing all the information, monitoring and tools we need without it being cluttered or too in your face.

Vorteile:

For me as a 3rd Line Engineer and someone who oversees the Desks and manages Engineers, Ninja just gives us all the tools and enables us to do our job so much more quicker and easily compared to predecessing RMM tools. The Dashboard first of all is very clear and informative and very easy and simple to use. It is not cluttered and displays all your relevant alerts exactly where they need to be. The integration process was also very simple, its literally one click of a button of installing an agent. If you use RMM, then its simple to automate and deploy this as of apposed to other RMM tools which are clunky, stop responding and break so often!

Nachteile:

There are a few bits and bobs missing from Ninja, for example TeamViewer automatic integration and deployment on MAC(s) but after discussion with my great Account Manager he pushed this forward to Development, as he always does with anything that I think would be great to be added to Ninja. Its fantastic as pretty much at all opportunities my requested features I have seen been added so they are very responsive and do listen to Administrator needs.

Software per MSP

Kommentare: It has greatly simplified the work of technicians. It has improved all prevention work and especially the ability to handle multiple devices at once.

Vorteile:

What is interesting is the ability to automate so many repetitive and tedious functions for an IT person. Centrally manage patches of windows and third-party software.

Nachteile:

The thing that perhaps needs improvement is that when running tasks at set times there is no option to have an email arrive with the outcome of the task.

In Betracht gezogene Alternativen: SolarWinds Service Desk

Warum NinjaOne gewählt wurde: Because Ninjaone in my opinion handled the update patch better. Furthermore, the price includes a ticketing system

Gründe für den Wechsel zu NinjaOne: Price, simplicity, functionality and product offer

Best-in-class RMM for internal IT Departments

Kommentare: Overall NinjaOne has allowed us, via automation, to turn our internal IT Department with very limited staff into an army. IT now has an insight into all assets, networks, and activities allowing us to become extremely proactive. Integrated ticketing and Documentation modules allow us to utilize NinjaOne as a nearly one-stop hub for all things IT (we still utilize a separate Remote Access vendor for enhanced features only they offer).

Vorteile:

After reviewing a host of RMM vendors we decided on NinjaOne for affordability, features, integrations, and support. What we like most is the feature set that revolves around automation. The dashboards, alerting and other features are intuitive and extremely effective. We now utilize the Ticketing module along with Documentation which alleviated two third-party vendors for us.

Nachteile:

Not much to report here. There are the occasional service disruptions to regional instances (ex. US, CA, EU, etc.) however we have not suffered any lengthy outages (typical growing pains).

In Betracht gezogene Alternativen: N-central

Gründe für den Wechsel zu NinjaOne: We chose NinjaOne over the competition due to its reliability, customization, affordability, integrations, and premier-level rapid support.