--- description: Detaillierte Informationen über elevio zu Benutzerfreundlichkeit, Funktionen, Kosten, Vor- und Nachteilen aus verifizierten Nutzer-Erfahrungen. Lies Ratings & Bewertungen und entdecke ähnliche Tools dank Capterra Schweiz. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: elevio Kosten, Erfahrungen & Bewertungen - Capterra Schweiz 2026 --- Breadcrumb: [Startseite](/) > [Help-Desk-Software](/directory/30008/help-desk/software) > [elevio](/software/166667/elevio) # elevio Canonical: https://www.capterra.ch/software/166667/elevio Seite: 1 / 2\ Weiter: [Nächste Seite](https://www.capterra.ch/software/166667/elevio?page=2) > Helfe Kunden, sich selbst zu helfen\! Elevio bietet Self-Service-Support nach Bedarf für deine Kunden, wann und wo sie es brauchen. > > Bewertung: **4.6/5** von 30 Nutzern. Top bewertet für **Weiterempfehlungsquote**. ----- ## Übersicht ### Wer verwendet elevio? Von Start-ups zu Enterprise-Unternehmen, mehr als 500 Kunden vertrauen elevio, um Produkt-Kenntnisse zu verbessern und Support-Anfragen zu reduzieren. ## Kurzstatistiken und Ratings | Metrik | Bewertung | Detail | | **Gesamt** | **4.6/5** | 30 Nutzerbewertungen | | Bedienkomfort | 4.7/5 | Auf Basis der Gesamtbewertungen | | Kundenbetreuung | 4.7/5 | Auf Basis der Gesamtbewertungen | | Preis-Leistungs-Verhältnis | 4.6/5 | Auf Basis der Gesamtbewertungen | | Funktionen | 4.4/5 | Auf Basis der Gesamtbewertungen | | Empfehlungsprozentsatz | 90% | (9/10 Weiterempfehlungsquote) | ## Über den Anbieter - **Unternehmen**: Dixa - **Region**: Copenhagen, Dänemark - **Gegründet**: 2015 ## Gewerblicher Kontext - **Startpreis**: $ 99.00 - **Preismodell**: (Gratis Testen) - **Zielgruppe**: Selbstständig, 2–10, 11–50, 51–200, 201–500, 501–1'000, 1'001–5'000, 5'001–10'000, 10'000+ - **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert, Mac (Desktop), Windows (Desktop) - **Unterstützte Sprachen**: Chinesisch, Chinesisch (traditionell), Deutsch, Dänisch, Englisch, Finnisch, Französisch, Griechisch, Hebräisch, Indonesisch, Irisch, Italienisch, Japanisch, Koreanisch, Niederländisch, Norwegisch, Polnisch, Portugiesisch, Rumänisch, Russisch, Schwedisch, Serbisch, Spanisch, Thailändisch, Tschechisch, Türkisch, Ukrainisch, Ungarisch, Vietnamesisch - **Verfügbare Länder**: Argentinien, Australien, Belgien, Brasilien, Chile, China, Costa Rica, Deutschland, Dominikanische Republik, Dänemark, Ecuador, Frankreich, Indien, Irland, Israel, Italien, Japan, Kanada, Kolumbien, Luxemburg und 16 weitere ## Funktionen - Aktivitäts-Dashboard - Aktivitäts-Verfolgung - Alerts/Escalation - Anpassbare Formulare - Anpassbare Vorlagen - Befragungs-/Umfragemanagement - Berichterstattung / Analyse - Berichterstattung und Statistik - Catalog Management - Chat / Messaging - Content-Management - Dashboard Software - Echtzeit-Chat für Kunden - Einstellungen (Personalbeschaffung) - Elektronische Formulare - Engagement-Tracking - Feedback-Management - Inhalt-Bibliothek - Kommunikationsmanagement - Konto-Benachrichtigungen - Kontoverwaltung - Kundenbindung - Kundenhistorie - Kundensegmentierung - Kundenspezifisches Branding - Live-Chat - Mehrsprachig - Multi-Channel-Kommunikation - Multichannel-Datenerfassung - Negatives Feedback Management - Nutzungsverfolgung/-analyse - Offline-Formular - Optionen zur Inhaltsveröffentlichung - Proaktiver Chat - Self-Service Portal - Sentiment-Analyse - Service Level Agreement (SLA) Management - Textanalyse - Textbearbeitung - Third-Party Integrations - Transfer / Weiterleitung - Umfragen & Feedback - Versionskontrolle - Volltextsuche - Werkzeuge zur Zusammenarbeit - Wissensbasis-Management - Workflow-Management - Zugriffskontrollen / Berechtigungen ## Integrationen (22 insgesamt) - Chatlio - Chatra - Dixa - Drift - Freshchat - Freshdesk - Groove - Groove - Help Scout - HelpDocs - Intercom - Kustomer - LiveChat - Olark - Slack ... und 7 weitere Integrationen ## Optionen für Kundensupport - E-Mail/Helpdesk - FAQ/Forum - Wissensdatenbank - Telefon-Support - Chat ## Category - [Help-Desk-Software](https://www.capterra.ch/directory/30008/help-desk/software) ## Ähnliche Kategorien - [Help-Desk-Software](https://www.capterra.ch/directory/30008/help-desk/software) - [Wissensmanagement Tools](https://www.capterra.ch/directory/30094/knowledge-management/software) - [CEM Software (Customer Experience Management)](https://www.capterra.ch/directory/30671/customer-experience/software) - [Live-Chat Software](https://www.capterra.ch/directory/30797/live-chat/software) - [Kundenengagement Software](https://www.capterra.ch/directory/30906/customer-engagement/software) ## Alternativen 1. [Bitrix24](https://www.capterra.ch/software/113540/bitrix24) — 4.2/5 (984 reviews) 2. [LiveAgent](https://www.capterra.ch/software/102188/liveagent) — 4.7/5 (1753 reviews) 3. [Zendesk Suite](https://www.capterra.ch/software/164283/zendesk) — 4.4/5 (4072 reviews) 4. [TeamSupport](https://www.capterra.ch/software/87908/teamsupport) — 4.5/5 (848 reviews) 5. [Groove](https://www.capterra.ch/software/143005/groove) — 4.5/5 (87 reviews) ## Nutzerbewertungen ### "Elevio saved us" — 5.0/5 > **Danny** | *2. August 2019* | Internet | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: Elevio is extremely easy to use, set up, customize and integrate with Zendesk. In just a few months we were able to use its self help widget to reduce ticket volume by over 60%. Even better is its ticket deflection technology which has actively deflected anywhere between 15-25% of incoming tickets by helping users find the answers themselves before submitting tickets. Honestly this software is awesome and the support has been stellar. > > **Nachteile**: Wish it was a bit more customizable but for the benefits we got this is a tradeoff we can live with. > > Overall its been one of the easiest experiences I've ever had implementing software thats had such a huge impact. ----- ### "Quality Knowledgebase software" — 4.0/5 > **Ayushman** | *3. August 2022* | Geschäftsbedarf & -einrichtung | Empfehlungsbewertung: 8.0/10 > > **Vorteile**: I love the Smart Group feature and how easy it becomes for me to share custom tailored articles to the various clients I work with I like the easy drag media option when editing an article. It makes creating them very easy The workspace hub is another great feature to easily manage feedback > > **Nachteile**: I wish there was a way we could move articles in bulk A filter to view articles by Smart Group would be helpful There could be some form of Internal tag to identify modules with the same name ----- ### "Went from loving it to...not loving it" — 3.0/5 > **Ebona** | *6. Juni 2018* | Computer-Software | Empfehlungsbewertung: 5.0/10 > > **Vorteile**: The support can be great at times, and the tool is very easy to use. They also allow for some really great integrations and customization of their app. > > **Nachteile**: They are a small team and so communication is lacking, and they are a bit unsympathetic to very basic feature requests and concerns. Also, they are not clear on the caveats of using certain features or integrations which caused a big mess for me internally. ----- ### "The best embeddable knowledge base helper on the market" — 5.0/5 > **Michael** | *5. August 2019* | Bildungsmanagement | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: It was so easy to get all of our articles visible within our software. Everything was laid out and explained in very simple terms that made it easy to get started. I love the visualizer tool too\! You just click where you want an article to go on the page and it's there\! This has taken our knowledge base from an out of date external page to delivering articles within our software. And it provides us analytics on top of it all\! > > **Nachteile**: It can be a bit cumbersome to edit multiple existing articles at once due to the fact that going back to the previous page doesn't auto-refresh to show the most up-to-date info. You have to manually click the refresh button to see the changes applied. That is such a minor complaint compared to all the great things the software does though. > > I loved working with Rep to get this set up. He was kind enough to work with our timeframe to get things set up, and answered all the questions I had about the product. I've implemented a lot of new programs, and this was definitely the easiest process I've encountered. ----- ### "Really impressed\!" — 4.0/5 > **Chris** | *2. August 2019* | Finanzdienstleistungen | Empfehlungsbewertung: 9.0/10 > > **Vorteile**: The Ease of use for the non technical members in the team, with great powers on the front-end for end-users. Having used other systems such as Intercom or Zendesk, Elevio is focusing on the essentials (knowledge base management and display to users), in a smart way that doesn't break the bank. > > **Nachteile**: Still in its beginnings, but maturing fast. I would love some more integrations with enterprise-level softwares such as the Atlassian eco-system. The reporting side should grow as well, providing more insights to make decisions. > > Education is one of the most important aspects of our customer success, and Elevio made this a breeze, for both the contributors and the development team, so that we could focus on the important things like writing content, and observing its impact on how our apps are used. ----- Seite: 1 / 2\ Weiter: [Nächste Seite](https://www.capterra.ch/software/166667/elevio?page=2) ## Links - [Auf Capterra anzeigen](https://www.capterra.ch/software/166667/elevio) ## Diese Seite ist in den folgenden Sprachen verfügbar | Sprache | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nb | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Strukturierte Daten