tawk.to Erfahrungen

A trustful side-kick for our business!

Kommentare: Tawk.to is a trustful side-kick for several of sites that we have developed. It solves the real-time user support and allows stock-piling deferred support tickets.

Vorteile:

What stands out to us the most is the real-time chat, which allows to engage with website visitors promptly and provide instant support, while the support ticketing system ensures that customer inquiries are organized and addressed systematically, contributing to a well-rounded customer service experience.

Nachteile:

Rarely the loading time affects the experience as the chat button appears 10-20 seconds after the main site loads. But this, again, happens rarely.

A good option to offer a chat support service

Kommentare: We can offer a chat support service for our start up. We have more than one hundred users and we have 3 or 4 daily chat sessions with users. We can answer quickly. Also we are saving money because we are using a free plan. We have integrated this tawt.to into our web page and into our e-learning platform.

Vorteile:

You can start with the free plan. It is easy to configure and manage. You can integrate it with other tools.

Nachteile:

Sometimes we had a lag with the chat session but I think it was because we were using a free plan.

Very good for someone who's just starting out

Kommentare: For startups who want to test products on website they may use tawk.to for analyzing the engagement on particular page as tawk.to provide you with live tracking facility for free.

Vorteile:

Tawk.to is very easy to install or integrate into website and its completely free with most important features that you require while chatting with user.

Nachteile:

Dashboard design is little complex even they have changed it now but still a new user need to spend a day to learn things.

The Best Bang for your Buck on the Market

Vorteile:

Theres not much not to like about this company! Their chat is great, has a ton of add on functionality if you want it, but if you want bare-bones its able to to that for you as well. I was hesitant coming into a company that i had never heard of before but this thing, given its price and its robust list of great features makes it unbeatable.

Nachteile:

Customer service is a bit slow at times if im being honest.

The best Live chat

Kommentare: Tawk.to is a very good livechat and the back office is easy and intuitive to use.

Vorteile:

Tawk.to is the perfect software for a digital company like mine. As well as live chat, it allows you to build up a knowledge base to guide customers through most processes.

Nachteile:

I've noticed that the sound notification doesn't always emit the arrival of new customers on the livechat when there are a lot of processes running on the computer or when the connection speed is sometimes low.

Best Free Live Chat & Ticketing Platform

Kommentare: Many of its features, such as visitor type, web pages visited, and location, enable us to create more personalised chat experiences, especially for loyal customers.

Vorteile:

The majority of the capabilities that you need while chatting with users are available on Tawk.to, which is absolutely free and very simple to install or integrate into websites. You can also create tickets from the chat itself, also a helpdesk can be created with Knowledgebase.

Nachteile:

It may take 30 to 60 minutes for notice emails from missed chats to arrive, which means you won't see the individual while they're online.

Easy to integrate livechat

Kommentare: Very good for integrating livechat into websites. You should try it

Vorteile:

As a developer, tawk.to is the website I use most to integrate livechat into my clients' websites. What's more, thanks to its plugin, it's easy to integrate into Wordpress websites.

Nachteile:

On low-performance computers, I've already missed a livechet after a certain period of computer inactivity.

Not developer friendly.

Kommentare: I don't use it because of some technical issues. But I want...

Vorteile:

It's good if you just need a live chat widget. UI is enough and Tawk is a known platform in this industry. You can trust it.

Nachteile:

It almost does not support the developers. I can say that you cannot find anything you are looking for. It has poor documentation and you must handle what you need by yourself.

A cool freebie tool for live chat support

Kommentare: It's a great freemium tool for small businesses starting out to manage their live chat support with customers on their websites and this helped me save money and also made it easy to hardly miss out on customer chats.

Vorteile:

It has a friendly interface easy and the option of shortcuts makes it easy to use. Being able to track visitors live on my website was a blessing because it helped me understand the visitor journeys on my website and possible pain points in the buying process. Also, chatting with live visitors on my phone with the mobile app made it easy to be constantly available. I loved the fact that we could also personalize the brand for my business making it a lot more acceptable.

Nachteile:

It's free but not completely free. You have to pay about 19$ per month to completely remove the tawk.to branding.

Interesting Messaging Solution

Kommentare: Sleek

Vorteile:

I have had the privilege of implementing tawk.to within my capacity as a freelancer and I can say without any fear of favor that it is a smooth and easy to work with tool with good value for money because it's almost (free) to use.

Nachteile:

Within the context of my usage, it meets all my client's expectations.

"Tawk.to Review: Is This Free Live Chat Software Right for Your Business? Pros and Cons Explored"

Kommentare: Overall, Tawk.to is a free and user-friendly live chat software that can help businesses communicate with customers in real-time. However, its limited features, integrations, and customization options may make it less suitable for businesses with more complex needs.

Vorteile:

Liberated from Cost: Tawk.to is totally allowed to utilize, making it an appealing choice for independent companies with restricted financial plans.Multi-Language Backing: Tawk.to upholds north of 40 dialects, making it simple to speak with clients and site guests from around the world.Adjustable Visit Gadget: Tawk.to's talk gadget is completely adaptable, permitting organizations to customize it to match their marking and web composition.Continuous Guest Observing: Tawk.to gives ongoing guest checking, empowering organizations to follow guest conduct, screen traffic sources, and break down client conduct.Multi-channel Informing: Tawk.to permits organizations to speak with clients across different channels, including email, Facebook Courier, and WhatsApp.

Nachteile:

Restricted Elements: Tawk.to comes up short on of the high level elements tracked down in other live visit programming, for example, chatbots and artificial intelligence controlled robotization.Restricted Combinations: Tawk.to has restricted mixes with outsider programming, which can make it challenging to oversee client information and computerize work processes.Customization Requires Specialized Abilities: Modifying Tawk.to's talk gadget requires specialized abilities, which might be a weakness for organizations without devoted IT staff.Detailing and Examination: Tawk.to's announcing and investigation highlights are to some degree restricted, making it hard to dissect execution and pursue information driven choices.Client service: Tawk.to's client service is fairly restricted, with help accessible just through email and a client local area gathering.

Best Online Customer Service

Kommentare: My experience with tawk.to has been really amazing, helping me to connect to important projects.

Vorteile:

I love that I am able to interact with the representatives without going through a lot of stress while trying to do so.

Nachteile:

I would say the pop-up whenever I open a website can be pretty distracting when in fact I just wanted some information. I would advise this should be changed to a slide-through message.

A fantastic free product, but does have its limitations if using with Shopify

Vorteile:

The fact that it's free to use and easy to install

Nachteile:

Not integrated too well with Shopify with many limitations.

Good Service For Chat Support

Kommentare: Since it's my regular job to communicate with our customers and the people who contact us with this software, This is really good software for chat support.

Vorteile:

The chat feature for support, which our customers use frequently, is a good part of this software.

Nachteile:

Since I've been using this software for the past couple of months, I haven't seen any downside to it.

No-cost way to increase customer satisfaction? Who wouldn't want this?

Kommentare: We have been able to increase our "real world" presence on our web site, offering support and sales guidance to users when they need it most -- when they actually have a question. The low-footprint, web-based solution is very easy to install and quite easy to use (in most areas), and it provides visibility into the efficacy of our web pages and sites.

Vorteile:

With a short script include into our web site and a simple desktop application to install, we have instant visibility into who is currently trolling out web site (and from where), and our customers have instant access to a simple chat solution right from any of our web pages. In the age of instant gratification, we are able to answer questions instantly for customers and turn them from browsers into buyers. We also have the ability to provide after-purchase support, which extends the reach of this system.

Nachteile:

There are some oddities in the desktop UI that get annoying from time to time. For example, if you are monitoring two web sites and happen to miss a chat request from one site, the interface doesn't show you that missed call -- unless you happen to have that web site selected. The result is that a user question may have been posted that you don't see for days, which makes you look unresponsive at times.

The Must have live chat tool for your website to improve your ROI

Kommentare: I am totally in love with this tawk to tool because it is so easy to install on your website so you can provide a live chat support feature to your customers. I love these tools, you guys are amazing.

Vorteile:

So we are using this for more than a year it has amazing features like live notifications about new chat conversations and it has a mobile app as well so you can use it while you are on your mobile as well. And this tool has amazing widgets that make your website use form for the visitor to leave their information and queries even if your agents are not available. So this is the most good to have features to improve your ROI in any business .

Nachteile:

I think they have enough features so your website can have a live support chat feature apart from that I think there should be a call feature in it so agents can start voice call conversation instantly with the visitor.

Best software for real-time chat

Kommentare: It is basic software all need if your business is in a budding stage. Pretty easy to use, with no complex workaround so anyone can learn the process in little time. I am very happy with the product.

Vorteile:

Being in an e-commerce business, we will always get customer chats. Tawkto helped us a lot in meeting the customers' needs on time. We never missed a chat as we received prompt notifications when anyone opened the chat window and start chatting. Tawkto mobile app helps you be online even on the go.

Nachteile:

It was a pretty basic software that meets the requirements of a small business. As the business grows I think it would need more tweaks so multi-user interaction will be possible. When we add more users it's difficult in assigning tickets and checking analytics.

Talk to anyone you want!

Vorteile:

1st and foremost. It's free! I get notified every time some one visits my sight and i can see all the pages they navigate to. It's great!

Nachteile:

I wish it kept a lot of visits like it does for chats. Would be great to keep up with repeat visitors, times of day, visited pages, referring link and location of visitor.

For a free software you can't go wrong

Kommentare: You can book in potential customers you would likely miss out on

Vorteile:

Easy to set up, implement and use. Real time chat with potential customers from mobile or desktop

Nachteile:

It can be a little tricky to navigate through the settings

You don't have to pay packet for live chat

Vorteile:

Tawk gives you basic, live chat for free with no restrictions. I mean, come on, before you got straight to Intercom, give tawk a try. Sure the feature set and the customization possibilities are better on other platforms but all the other platforms strike me as prohibitively expensive for a small business, especially when most aren't even sure that live chat is for them in the first place. So tawk is a good platform to figure that out on. Tawk gives me just what I need with no hassles and with plenty of power. There's never been a hiccup in terms of uptime or service.

Nachteile:

The backend is incredibly confusing. I never know which site I'm administrating or how to find what I'm looking for. I mean, compared to the great front end, this is really pretty embarrassing for them. It would be a nightmare, I imagine, for any agency administering more than a few sites.

Manage your Customers with Professional Chat Box

Kommentare: I am running different websites for my own business, so I have installed Tawk.to on all my websites. I always chat with my users and customers through Tawk.to. I really like the dashboard of Tawk.to where I can the details of my visitors. I have increased the sale of my products because I describe to my users about my products through the Tawk.to chat.

Vorteile:

If you want to chat and discuss with your customers regarding the content of your website or regarding the products of your shop then Tawk.to is the awesome platform. You can install in your website easily. If you are a WordPress user than even you can install a plugin of Tawk.to. This is a 100% free live chat, you will really love it.

Nachteile:

I have found it very useful, incredible, and professional chat software. I never faced any kind of issue or problem during the use of Tawk.to. So for me, there are no cons. All features and functions of Tawk.to are really awesome and outstanding.

The Incredible and Awesome Chat Software

Kommentare: I am really satisfied with tawk.to. There are lots of reasons. First, it is free. Then I have installed tawk.to in my WordPress websites with the help of tawk.to plugin. I sell online products on my e-commerce website, so I allow my visitors to chat with me before purchasing any product. It’s really easy to understand and use. For my websites, the importance of tawk.to is too much. Because it has helped me to communicate with my visitors and customers. Even I have installed this on my other websites which I developed using Joomla and Magento. I am really happy with tawk.to features.

Vorteile:

If you want to monitor your website visitors and if you want to chat with them, then the tawk.to is really best for you. You can easily set up and it’s free forever. According to my experience, the software is also too much secure. Within 1 minute you can set up the tawk.to on your website or app. Just copy the easy line of JavaScript and paste it into the HTML of your website. After that, instantly you can see the chat widget on your website. You can answer to the chats even from your Mobile device. It’s really awesome and amazing chat software.

Nachteile:

For me, every feature and use of tawk.to is really easy. Because I am using this chat plugin on my own websites and also on my client’s websites. So, I am really aware of the dashboard and interface of this plugin. Only for the beginners, the interface should be easier. All the other features are very good.

Not only great for talking with customers but a great visual tool

Kommentare: We introduced Tawk.to as a way to talk with customers who are perhaps reluctant to call or email in case they get the hard sell.
We have found it useful when dealing with customers from abroad who are perhaps not confident enough in their verbal english but happy to type it.

Vorteile:

1 - it's completely free 2 - It just works, really well 3 - On top of the web chat feature I can see in real time what pages on our site customers are visiting, this gives me a really useful picture of what pages are popular. 4 - you can also see what country your visitors are from and what platform/browser they use 5 - lots of useful automated quick responses

Nachteile:

It's not the software's fault but you do get some occasional idiots on web chat. One guy messaged "hello" then continued with the rest of the lyrics for the Lionel Ritchie song - very odd. The live monitoring occasionally (and deliberately) goes to sleep if you're not active so you have to click to keep subscribing. I expect that's to reduce unnecessary load on the web servers so I don't blame them. I don't think you have too many options to customise the web chat pop-up shape/size/design other than colour and the text you want to use

Few things to keep in mind about Tawk.to

Kommentare: It adds great value to your business.

Vorteile:

1. It a great add on to a web application (websites) if you want to allow your users to contact your support team easily. 2. Tawk dashboard is impressive, it usually provides everything you pay for such as real time visitor, previous chats, chat statistics including the graphical representation and tabular as well.

Nachteile:

1. It also provides few add-ons as Putting your own brand and get rid of that tawk.to label at the bottom, but honestly speaking it is more expensive than it should be. 2. Mark my words, this one literally frustrates me by not giving any notification whenever a chat comes. I don't know what is wrong whether it is the browser or the tool itself.

The Best Chatting System For Business

Kommentare: They have a free version and also a paid version and you can add it to your desired CMS either Wordpress, Magento. Easy to setup for beginners also.

Vorteile:

I have been using Tawk.to for the past 3 years now. They are the first chat app system that I ever know that implement an auto-respond whenever you're not online. You add a chat to your website and let your customers talk to you live. Either on your eCommerce online store website or company website.

Nachteile:

With this website, you can convert your traffic to paying customers. Get a full detail of where they chatting from, the current page they are on your website and also transfer them to another support team.