Wir helfen Unternehmen in der Schweiz
seit 17 Jahren bei der Softwareauswahl

Über Zoho Desk

Zoho Desk ist eine effektive Issue-Tracking-Software, die Prozessautomatisierung und fehlerfreie Nachverfolgung gewährleistet und den Kundenservice vereinfacht.

Erfahre mehr über Zoho Desk

Vorteile:

The integration between other Zoho tools, blueprint capabilities with building workflow, ease of assigning tickets to techs, remote access option directly through the tickets.

Nachteile:

No alerts to end user when the ticket is passed from one agent to the next.

Bewertungen zu Zoho Desk

Durchschnittliche Bewertung

Benutzerfreundlichkeit
4.4
Kundenservice
4.3
Funktionen
4.5
Preis-Leistungs-Verhältnis
4.5

Weiterempfehlungsquote

8.5/10

Zoho Desk hat eine Gesamtbewertung von 4.5 von 5 Sternen basierend auf 2’181 Nutzerbewertungen auf Capterra.

Haben Sie Zoho Desk bereits verwendet?

Teile deine Erfahrungen mit anderen Softwarekäufern.

Nutzerbewertungen filtern (2’181)

Derek
Derek
CEO
Verifizierter Nutzer auf LinkedIn
Non-Profit-Organisation Management, 2–10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

A great tool for managing your brand and supporting customers

3.0 vor 3 Jahren
Untertitel auf Deutsch sind im Videoplayer verfügbar
Töffel
Gastronomin in Deutschland
Verifizierter Nutzer auf LinkedIn
Gastgewerbe, 51–200 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Wir sind soweit zufrieden testen gerade

5.0 vor 2 Jahren

Kommentare: Wir sind soweit sehr zufrieden und für unsere Zwecke ist das eine sehr gute Software

Vorteile:

Dass man viele Möglichkeiten hat und sich relativ schnell in die Software einfindet

Nachteile:

Die Stimme der anrufaufzeichnung klingt meist etwas Roboter mäßig aber nicht schlimm

Saskia
Saskia
Senior Director Sales Marketing in USA
Verifizierter Nutzer auf LinkedIn
Restaurants, 10’000+ Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Excellent solution that meets all of our requirements.

5.0 letztes Jahr

Kommentare: Zoho Desk is a top-tier platform for developing individualized customer service offerings. It's a separate platform connected to the company that has all the greatest capabilities for prioritizing requests, managing the requests, and closing more and more requests. I've been using Zoho Desk for quite some time now, and it's been invaluable for streamlining my operations and those of my customer service staff.

Vorteile:

As a ticketing and customer service platform, Zoho Desk comes highly recommended from me. Because of how simple and straightforward it is to use, my staff has had no trouble adapting it for handling client concerns. We've been able to enhance productivity and optimize our processes because to the platform's many useful features, including as automation and connections to other Zoho products. We also like how quickly and effectively the customer service team responds to our inquiries and resolves any problems that may arise. In conclusion, Zoho Desk is an excellent option for any company that wants to boost its customer care procedures.

Nachteile:

Although the program provides a great return on investment, the upfront fees might be prohibitive, especially for startups. One other thing that may be improved with Zoho Desk is the reporting capabilities. I need to export data to external programs to gain a full picture of my customer service performance because the present reporting options are inadequate.

Lisa
Recruiting and Employer Branding Specialist in Österreich
Finanzdienstleistungen, 1’001–5’000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Creates an organized and collaborative teams for easy ticket resolution

4.0 vor 6 Monaten

Kommentare: Experience an automated support, self-service management and professional customization.

Vorteile:

Registering an outstanding experience with our customers is a huge achievement. Ticket management, real-time alerts and notifications. I have created a great customer support portal where reports on product catalog and knowledgeable articles can be shared with ease. It is quite secure.

Nachteile:

The alert system should be upgraded in inorder to notify the end user whenever a ticket is transferred from one agent to another.

Bruce
Programme Manager in UK
Bildungsmanagement, 1’001–5’000 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Straight forward to use and accessible across multiple sites

4.0 vor 2 Monaten Neu

Kommentare: Generally positive, used across our multi-site charity for IT helpdesk support

Vorteile:

Ease of use and range of features for remote access

Nachteile:

Can sometimes feel quite clunky and take time to load

Alberto
Administrative Supervisor in Spanien
Software für die Automobilindustrie, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Zoho Desk has been a game-changer for managing customer support requests efficiently.

3.0 letztes Jahr

Vorteile:

The ticketing system is user-friendly and the automation features save tons of time.

Nachteile:

Integration with other Zoho products could be smoother, and the reporting features could be more robust.

Laide
Chief Executive Officer in Australien
Unternehmensberatung, 51–200 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Intuitive ticketing system for a consulting company

5.0 vor 3 Monaten

Vorteile:

Zoho Desk helps us with daily tasks to maintain fluid communication with our clients and solve their demands and queries in a short period of time.Additionally it is very easy to use and has a very user-friendly UI.

Nachteile:

Some occasional system slowdowns can affect productivity.

Peter
Consultant in Dänemark
Erneuerbare Energien & Umwelt, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Offers multiple options to help customers get their issues resolved quickly

5.0 vor 7 Monaten

Kommentare: Provides web-based customer support, reducing workloads and leaving our customers happy and confident in the support we provide them.

Vorteile:

In the period I have used Zoho Desk, I have experienced huge internal and external support systems improvement while reducing the cost. It is easy to manage many requests from multiple sources quickly and seamlessly increasing productivity. Also, workflow management, incident management and knowledge management are key pillars while using Zoho Desk. It is affordable and easy to use.

Nachteile:

Zoho Desk gives maximum scalability and return on investment. I have nothing to complain about so far.

Liam
CMO in UK
Software für die Automobilindustrie, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Keep your customers happy

5.0 vor 7 Monaten

Kommentare: Zoho Desk is very responsive and fast, is packed with useful features and easy to use for everybody.

Vorteile:

In my line of business the returning customers is very important and that why is important to keep them happy and respond to their issues as fast as we can. Zoho Desk integrates with ease with other Zoho Apps and make it a great deal, all the data about the customers can be acceded easily. The system is simple and intuitive and all my colleagues use it with ease, even the older non tech ones.

Nachteile:

We have experienced slow loading some time ago, didn't happened again but it was very annoying (was not from the internet connection).

Houyamne
Houyamne
UI Designer in Kamerun
Verifizierter Nutzer auf LinkedIn
Marketing & Werbung, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

our all-in-one client-success management tool

5.0 letztes Jahr

Kommentare: This tool helps our team to manage invoices and support related issues and personally, I'm satisfied with it.

Vorteile:

Zohodesk helps us to effectively communicate with our customers in several ways:- It enables us to create effective create quote forms with automatic payment options attached. This works in the way that when a client requests a free quote. We usually include a payment option at the bottom of the quote that will permit the client to directly make their payment (PayPal and Stripe) after quote acceptance. We also urge them to quickly sign and agree to our business terms before payment is initiated.-We use it to create automatic recurring payments based on the contract type with the client.- It also helps to manage support tickets and follow up with any issues our clients might be facing.The most fascinating part of it is that ZohoDesk handles everything internally

Nachteile:

Even though the free version is limited, but yet, we still get the best out of it. It's not a bad deal.

Verifizierter Rezensent
Verifizierter Nutzer auf LinkedIn
Transport/Güterfrachtverkehr/Schienenverkehr, 2–10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung
Quelle: GetApp

Zoho Desk Best Customer Support

5.0 vor 7 Monaten

Kommentare: Great support solution for tickets and addressing customer needs

Vorteile:

Easy features and smooth access to shortcut

Nachteile:

Log in process is cumbersome and not intuitive

Allan
Head of Information Security in Australien
Bildungsmanagement, 201–500 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

A great start to a ticketing system

5.0 vor 10 Monaten

Kommentare: It is a good experience for the price point.

Vorteile:

It's very simple to use and has heaps of powerful features

Nachteile:

There are missing "complex workflows" that would make our teams life easier

Buse
Buse
IT Manager in Türkei
Verifizierter Nutzer auf LinkedIn
Unterhaltungselektronik, 10’000+ Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

A lot better compared to similar tools in many aspects

5.0 letztes Jahr

Kommentare: Zoho Desk is a pretty nice tool because it lets us bring all our customer service stuff together in one place. We can handle support tickets, calls, emails, and even social media messages right in Zoho Desk. It's got a bunch of handy features and tools that help us run support smoothly. We can check out how we're doing with analytics, automate boring tasks, and set up our own custom workflows. Long story short, Zoho Desk has made our customers happier, improved our relationships with them, and kicked our customer support game up a notch.

Vorteile:

Zoho Desk is a pretty robust tool with loads of features. However, there's room for improvement in smoothing out a few things and making the process more user-friendly. Still, it's a handy asset for businesses in all sorts of industries. If you just need a simple email ticketing system, it's a breeze to use. But if you want to dive into the knowledgebase features, it's a good idea to take some time to get the hang of it and make the most of what it offers.

Nachteile:

It can get quite annoying when we're unable to locate the desired functionality or figure out how to put it into action. Therefore, having advanced features made more user-friendly or accompanied by usage tips would be greatly beneficial.

Andrew
Customer Service Manager in Kenia
Informationstechnologie & -dienste, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Excellent and awe-inspiring Help Desk Solution.

5.0 vor 9 Monaten

Kommentare: I'm happy because Zoho Desk delivers great customer services.

Vorteile:

It enables seamless communication and engagement with our customers via live chat in multiple communication channels.Zoho Desk integrates better with many applications that I already use in our organization.It is possible for our web visitors to ask and receive responses quickly with Zoho Desk.It increases customer satisfaction.

Nachteile:

I'm yet to encounter anything unpleasant with Zoho Desk as it streamlines customer service operations.

🪃 Isaac
🪃 Isaac
CPO in Frankreich
Verifizierter Nutzer auf LinkedIn
Informationstechnologie & -dienste, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung
Quelle: GetApp

Streamlining Customer Service with Zoho Desk

4.0 vor 8 Monaten

Vorteile:

I was highly impressed with Zoho Desk's intuitive interface and comprehensive feature set. The platform is exceptionally user-friendly, making it easy for our team to manage tickets efficiently. One of the standout features is its automation capabilities, which significantly reduce the manual workload by routing tickets based on predefined rules. This has led to a faster response time and increased customer satisfaction. Additionally, the integration with other Zoho products and third-party tools is seamless, providing a unified approach to our customer service processes.

Nachteile:

While Zoho Desk offers many advantages, one area that could see improvement is its mobile app. The app occasionally feels less responsive and lacks some of the functionalities available on the desktop version. This can be a drawback for teams that rely heavily on mobile access to provide timely customer support. Enhancing the mobile experience would make Zoho Desk even more robust for on-the-go users.

Anerlisa
Anerlisa
Chief Executive Officer in Kenia
Verifizierter Nutzer auf LinkedIn
Essen & Trinken, 201–500 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Happy user, Zoho Desk has greatly improved our customer experience

4.0 letztes Jahr

Vorteile:

I would first like to appreciate the most beautiful and fully designed dashboard, everything is crystal clear. Very simple to set up and use. Zoho Desk is customizable to your liking, this means it works for you, and you are certain of desirable results. The software is fairly priced, saves money. Customer care is a 10/10, very responsive and informative. It intergrates well with other Zoho products I use and this simplifies my work. Free version is a brilliant idea, I used this before and now I use the paid version. Tracking tickets and agents has never been this easy, I do this from the dashboard without any struggle

Nachteile:

Zoho Desk is the best worldwide, none of the competitors beats this brilliant software. Kudos team

Oliver
Oliver
Network Administrator in USA
Verifizierter Nutzer auf LinkedIn
Unternehmensberatung, 10’000+ Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Easily deployable software that relates closely with our customers management needs.

5.0 letztes Jahr

Kommentare: User-friendly and reliable software. My experience so far is great and I would recommend it.

Vorteile:

A lot has been said about Zoho Desk but my experience is outstandingly genuine and worth sharing. Zoho gives live performance which is a big achievement for us. We are able to keep track of customers needs and satisfaction in real time. Adjustment is therefore effected immediately where need be. Apart from real time engagement, Zoho is quite affordable. With the much Zoho helps in achieving, it is worth our money and time over and over again. Other benefits of using Zoho Desk are, ease of customization, integration and implementation. Zoho is the real deal.

Nachteile:

For the longest time I have used Zoho Desk, I have no complaints. Neither do anyone in my team. I only feel the greatness of it.

Julio A.
Julio A.
CEO in Dominikanische Republik
Verifizierter Nutzer auf LinkedIn
Computer- & Netzwerksicherheit, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung
Quelle: GetApp

My Zoho Desk Review

5.0 vor 4 Monaten

Kommentare: I think about today! that this program does the functions that I need to provide my technical support service and helps me stay organized

Vorteile:

I think about today! that this program does the functions that I need to provide my technical support service and helps me stay organized

Nachteile:

I understand that it can be a bit uphill for a small team of 3 technicians and an administrator financially! I would give at least two technicians for free

Yanyu
Senior Data Scientist in USA
Informationstechnologie & -dienste, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Improve customer satisfaction and the efficiency of your services

5.0 letztes Jahr

Kommentare: The efficiency and competence with which this initiative has been launched is commensurate with the degree of support we had hoped to achieve. Our customers benefit immensely from its ease of use and practicality, notably in contact management, allowing us to answer their questions and handle their issues. If you want to invest in your infrastructure, use this program. The deployment of this system has been crucial in cutting down on costs connected with providing support to customers. Thanks to its handy features, you'll be able to respond to any concerns that arise from customers.

Vorteile:

The program is lauded for its high quality and wide variety of management and quality tools, such as a help desk, tickets, chat, and surveys. Increased client satisfaction is a result of these additions. Zoho Desk is often recognized as the best option for efficiently meeting customers' requirements.

Nachteile:

This one's UI could be more polished than other applications in your specialty.

Matthew
Matthew
Director Of Marketing And Advertising in USA
Verifizierter Nutzer auf LinkedIn
Internet, 10’000+ Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Full-Featured Business Software

5.0 letztes Jahr

Kommentare: By delivering a plethora of applications in one convenient package, Zoho One helps organizations with a wide range of issues. The technologies work together seamlessly, eliminating the need to jump between applications to complete a single task. This helps organizations save a ton of money and effort, which they can use into expansion rather than managing various software systems. Furthermore, teams are able to collaborate and produce superior outcomes because to the well-integrated and user-friendly tools available across all platforms. This facilitates effective communication and collaboration among geographically dispersed teams.

Vorteile:

With Zoho One, organizations get access to a suite of useful tools in a unified interface. All of the functions may be accessed and used without having to switch between applications, thanks to the excellent integration between the various tools. Teams may better coordinate their efforts and produce higher quality work thanks to the intuitive and well-integrated software.

Nachteile:

Although Zoho One provides access to a wide variety of applications, it is not without drawbacks. These include bad customer support, a complicated setup process, exorbitant costs for adding new team members, and a dearth of distinctive features in comparison to free or low-cost alternatives.

Alexander
Project Manager in USA
Anwaltskanzlei, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Overall, a solid ticket management and blueprint system

4.0 vor 10 Monaten

Vorteile:

Admin system is solid, but not the easiest to learn. Great features once you get it

Nachteile:

Difficult permissions management and it takes a long time to get off the ground with understanding how to customize

Enrico
Customer Service Manager in USA
Informationstechnologie & -dienste, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

My Experience With Zoho Desk

5.0 vor 10 Monaten

Vorteile:

I like the knowledge management features It comes with amazing help desk support features

Nachteile:

Zoho Desk has been great and no issues yet.

Carine Sylvie
Carine Sylvie
Remote administrative assistant in Benin
Verifizierter Nutzer auf LinkedIn
Verbraucherdienste, 2–10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

All in one customer support

5.0 letztes Jahr

Kommentare: Zoho makes it possible to set up and automate customer support. It also integrates multiple applications

Vorteile:

It's the most complete platform for managing all aspects of customer service. In addition to email, telephone and livechat support, it also tracks tickets. The knowledge base is handy for providing answers to the questions customers frequently ask.

Nachteile:

I can't really think of anything negative to say about this platform. The functionalities are impressive.

Verifizierter Rezensent
Verifizierter Nutzer auf LinkedIn
Marktforschung, 201–500 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

"""MY Review ON Zoho Desk"""

4.0 vor 2 Jahren

Kommentare: As a user, I have been thoroughly impressed with my experience using Zoho Desk. The seamless integration and it has made my work processes easier and more efficient. I am delighted with my overall experience using this software and would highly recommend it to others.

Vorteile:

I greatly appreciate the seamless integration of Zoho Desk with other Zoho products and third-party applications. This feature allows me to manage all my business processes from one central location, making it more convenient and efficient. I also like the automation tools, such as workflows and macros, offered by Zoho Desk.

Nachteile:

I don't have any dislike for this tool as it help streamline and simplify customer service processes, making my work easier and more productive.

Rick
Rick
Owner in USA
Verifizierter Nutzer auf LinkedIn
Bau, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Zoho Desk makes customer service a breeze

5.0 letztes Jahr

Kommentare: Overall our experience with Zoho Desk has been great. It has streamlined out abilities to respond to our customer service requests much easier. It's also shortened our response times.

Vorteile:

We've been using Zoho Desk for a while. What I like most is the ability to give the best customer service possible. We can track and respond to all their concerns and do appropriate follow up.

Nachteile:

We've had a couple problems with Zoho Desk. In the beginning we could not customize it as well as we wanted but now it's become much better.

Victoria
Business partner in Spanien
Software für die Automobilindustrie, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Zoho Desk is a game-changer for our customer support. It's simple, intuitive, and keeps everything organized.

3.0 vor 12 Monaten

Vorteile:

Seamless ticket management and a user-friendly interface make Zoho Desk a must-have for our team.

Nachteile:

The reporting features could use some improvement, and we've experienced occasional glitches with the mobile app.