--- description: Detaillierte Informationen über Userback zu Benutzerfreundlichkeit, Funktionen, Kosten, Vor- und Nachteilen aus verifizierten Nutzer-Erfahrungen. Lies Ratings & Bewertungen und entdecke ähnliche Tools dank Capterra Schweiz. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Userback Kosten, Erfahrungen & Bewertungen - Capterra Schweiz 2026 --- Breadcrumb: [Startseite](/) > [CEM Software (Customer Experience Management)](/directory/30671/customer-experience/software) > [Userback](/software/172431/userback) # Userback Canonical: https://www.capterra.ch/software/172431/userback Seite: 1 / 4\ Weiter: [Nächste Seite](https://www.capterra.ch/software/172431/userback?page=2) > Userback hilft dir, visuelles Feedback und Fehlerberichte von jeder Website oder Anwendung mit kommentierten Screenshots, Videos und mehr zu erfassen. > > Bewertung: **4.8/5** von 71 Nutzern. Top bewertet für **Weiterempfehlungsquote**. ----- ## Übersicht ### Wer verwendet Userback? Userback ist ideal für Webagenturen, Designer, Entwickler und Softwareunternehmen, die ein kostengünstiges Tool benötigen, um Feedback zu ihren Websites und Webanwendungen zu erfassen. ## Kurzstatistiken und Ratings | Metrik | Bewertung | Detail | | **Gesamt** | **4.8/5** | 71 Nutzerbewertungen | | Bedienkomfort | 4.7/5 | Auf Basis der Gesamtbewertungen | | Kundenbetreuung | 4.8/5 | Auf Basis der Gesamtbewertungen | | Preis-Leistungs-Verhältnis | 4.8/5 | Auf Basis der Gesamtbewertungen | | Funktionen | 4.6/5 | Auf Basis der Gesamtbewertungen | | Empfehlungsprozentsatz | 90% | (9/10 Weiterempfehlungsquote) | ## Über den Anbieter - **Unternehmen**: Userback - **Region**: Rochedale, Australien - **Gegründet**: 2016 ## Gewerblicher Kontext - **Startpreis**: $ 0.00 - **Preismodell**: (Kostenlose Version verfügbar) (Gratis Testen) - **Zielgruppe**: Selbstständig, 2–10, 11–50 - **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert - **Unterstützte Sprachen**: Englisch - **Verfügbare Länder**: Australien, Brasilien, China, Deutschland, Indien, Japan, Kanada, Mexiko, Vereinigte Staaten, Vereinigtes Königreich ## Funktionen - Anpassbare Formulare - Anpassbare Vorlagen - Audit Trail - Aufgaben-Fortschrittsverfolgung - Aufgabenmanagement - Aufgabenmanagement - Befragungs-/Umfragemanagement - Berichterstattung / Analyse - Berichterstattung und Statistik - CES-Umfragestruktur - CSAT-Umfragestruktur - Dashboard Software - E-Mail-Management - Feedback-Management - Ideenmanagement - Kommentare / Notizen - Kundensegmentierung - Multichannel-Datenerfassung - NPS-Umfragestruktur - Negatives Feedback Management - Priorisierung - Problem-Nachverfolgung - Problemmanagement - Produkt-Roadmaps - Projekt-Nachverfolgung - Projektmanagement - Prozess-/Workflow-Automatisierung - Real-Time Notifications - Roadmapping - Sentiment-Analyse - Statusverfolgung - Task Editing - Termin-Fristenmanagement - Textanalyse - Ticket-Management - Umfragen & Feedback - Visuelle Analytik - Werkzeuge zur Zusammenarbeit - Workflow-Management ## Integrationen (19 insgesamt) - Asana - Azure DevOps Server - Basecamp - ClickUp - GitHub - GitLab - Intercom - Jira - Linear - Microsoft Teams - Notion - Slack - Teamwork.com - Trello - WordPress ... und 4 weitere Integrationen ## Optionen für Kundensupport - E-Mail/Helpdesk - FAQ/Forum - Wissensdatenbank - Chat ## Category - [CEM Software (Customer Experience Management)](https://www.capterra.ch/directory/30671/customer-experience/software) ## Ähnliche Kategorien - [CEM Software (Customer Experience Management)](https://www.capterra.ch/directory/30671/customer-experience/software) - [Bugtracker](https://www.capterra.ch/directory/30090/bug-tracking/software) - [Kanban Tools](https://www.capterra.ch/directory/31580/kanban-tools/software) - [Kundenzufriedenheit Software](https://www.capterra.ch/directory/30541/customer-satisfaction/software) - [Task Management Tools](https://www.capterra.ch/directory/10030/task-management/software) ## Alternativen 1. [monday.com](https://www.capterra.ch/software/147657/monday-com) — 4.6/5 (5726 reviews) 2. [Jira](https://www.capterra.ch/software/19319/jira) — 4.4/5 (15312 reviews) 3. [ClickUp](https://www.capterra.ch/software/158833/clickup) — 4.6/5 (4561 reviews) 4. [Wrike](https://www.capterra.ch/software/76113/wrike) — 4.4/5 (2887 reviews) 5. [Backlog](https://www.capterra.ch/software/162032/backlog) — 4.6/5 (169 reviews) ## Nutzerbewertungen ### "Easy to use, feedback and collaboration tool" — 5.0/5 > **Viktor** | *24. März 2021* | Marketing & Werbung | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: We've used Userback since 2019. First started with placing it on the website and client portal, and then using it during website development to get feedback and collaborate on making changes with clients. It works really well and annotation tools are accurate and easy to use. Non-technical clients have no issue using it to submit feedback on designs and website changes. Makes life easy getting feedback, tracking implementation progress, and communicating with clients back and forth in the comments section. > > **Nachteile**: Honestly, it works very well. Haven't had any bugs, it offers the features we need, and support was responsive a few times I messaged them. They are always adding new features and improving existing features. > > 90% of our usage is to collaborate with clients during web development. Getting feedback on designs, and more importantly, using feedback widget on the staging website to get clients feedback and make necessary changes. It makes the process extremely smooth and clients have no trouble using Userback to communicate with us. Saves a lot of time and back and forth emails, when conversations are linked to actual screenshots with clients' notes. ----- ### "Easy and practical to use tool for both bug traking and customer feedback" — 4.0/5 > **Adrian** | *2. März 2022* | Informationstechnologie & -dienste | Empfehlungsbewertung: 8.0/10 > > **Vorteile**: Easy to fill in a bug , a feedback or a new feature. Good integration with Azure Dev Ops. Also, we consider it correct price / quality. > > **Nachteile**: Having posibility to have more lines (Enter) for Desscription field, when adding a bug, would be a nice improvement Interface imprivement could be made, for managing issues > > Internal and external users are filling in issues easier than before. Having integration to Azure DevOps helos as well. ----- ### "Great for desktop, poor on mobile" — 3.0/5 > **benjamin** | *9. März 2022* | Design | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: The screen annotation and screen recording features. > > **Nachteile**: Github integration works one way. We need it to go back and forth. > > We've drastically improved our review/client feedback process, as well as internal bug tracking and feature logging. ----- ### "Keeps getting better." — 5.0/5 > **Stewart** | *24. März 2021* | Design | Empfehlungsbewertung: 8.0/10 > > **Vorteile**: - Ease of setup. I've never had any troubles, just simply create the project, add the code to the website and you're good to go. - Customisable. Great options to customise the feedback tool to suit the brand and the type of feedback you need for a project. - Versatile. Being able to provide feedback on websites AND pdf's is great. I also like the look of the video feedback tool, haven't had a use for it yet but I can see how that would work well for certain types of clients. > > **Nachteile**: The only issue I have (and it's a small one) is the client account creation and use. I've found clients struggle or have no interest in setting up accounts and using them to manage their feedback. Providing a more pared back and clean sign-up process and backend for clients to use would be a winner. However I don't think any feedback tool has got this 100% yet. No issues with actually providing feedback though, that has been a positive experience for clients. > > I love how easy it is to get things up and running once I'm ready for clients to provide feedback. No stuffing around, and it only takes me a minute. I don't even send videos to clients show them how to use the tool anymore, they are able to jump right in and start providing feedback without any direction other than 'Press the feedback button'. Collaboration on feedback items is a breeze, and notifications come through without issue. Really happy with this tool\! ----- ### "Rocky start beginning to smooth out..." — 4.0/5 > **Aisha** | *24. März 2021* | Grafikdesign | Empfehlungsbewertung: 8.0/10 > > **Vorteile**: Video feedback is excellent for clients who aren't computer savvy or just can't explain what they need into words. > > **Nachteile**: In the beginning, it was strictly for web mockups. But now, they've not only added the capability for print/digital design, they've also included video feedback. > > Great experience...I really trust software solutions that are hosted in the cloud instead of on my own via WordPress. ----- Seite: 1 / 4\ Weiter: [Nächste Seite](https://www.capterra.ch/software/172431/userback?page=2) ## Links - [Auf Capterra anzeigen](https://www.capterra.ch/software/172431/userback) ## Diese Seite ist in den folgenden Sprachen verfügbar | Sprache | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | ja | | | nl | | | nl-BE | | ----- ## Strukturierte Daten