Wir helfen Unternehmen in der Schweiz
seit 18 Jahren bei der Softwareauswahl

Über Ooma Office

Alle Funktionen, die du benötigst, damit dein Telefonsystem klingt wie bei einem großen Unternehmen, nur zum kleinen Preis.

Erfahre mehr über Ooma Office

Vorteile:

Transferring numbers was fairly painless. Integrates with cell phones.

Nachteile:

I have a hard time logging into the app. I constantly have to reset my password for some reason.

Bewertungen zu Ooma Office

Durchschnittliche Bewertung

Benutzerfreundlichkeit
4.5
Kundenservice
4.4
Funktionen
4.5
Preis-Leistungs-Verhältnis
4.6

Weiterempfehlungsquote

8.4/ 10

Ooma Office hat eine Gesamtbewertung von 4.5 von 5 Sternen basierend auf 244 Nutzerbewertungen auf Capterra.

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Nutzerbewertungen filtern (244)

Edward
Edward
VP in USA
Verifizierter Nutzer auf LinkedIn
Bekleidung & Mode, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Long time user

4.0 letztes Jahr

Vorteile:

Appreciate that the platform is always adding new features and other requested functions

Nachteile:

Set up is a bit tricky in the beginning to be honest

Wayne
Systems Analyst in USA
Computer-Software, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Saved us money and gave us more features than old POTS lines.

5.0 letztes Jahr

Kommentare: Extremely satisfied with the service, features, and price.

Vorteile:

Cut our phone expense down to about 1/5 what it used to be. Ability to take our phone and work from other locations when needed. Ability to use our cell phones thru the mobile app and have it appear as if we are in the office.

Nachteile:

Texting ability was included initially but now appears to be lost and only included with their Pro plan.

Aaron
Senior Partner in USA
Finanzdienstleistungen, 2–10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Stay away at all costs

1.0 vor 9 Monaten

Kommentare: There is nothing positive I can say about Ooma. They issued me a phone number that didn't work and I spent so many hours trying to correct. They wouldn't credit the bill for the time the phone line didn't work despite initially agreeing to issue the credit. It is impossible to get anything fixed or even to understand the issue. They bill more than the agreed upon costs. They mailed the phone to the wrong address and when I asked them to confirm the address they lied and said they confirmed it with UPS. They sent the wrong phone of a much lessor value and utility. Ooma makes AT&T and xfinity look like they have first rate customer service in comparison.

Vorteile:

The best thing about Ooma was leaving Ooma to another phone company.

Nachteile:

Too many things too list. Ooma issued me a phone number that I requested how I wanted my company name to show on caller ID and they told me they cant because it is not an Oooma phone number despite issuing me the phone number which I proved with documentation they issued to me. The phone number only worked sporadically with the majority of calls getting a disconnect recording which they blamed on the phone company of the caller even though I tested the phone line by calling from another Ooma phone a few times as well as ATT and Verizon all with the same result. It took them over ten hours of calls until they finally admitted to the problem and told me the only option was to take a new phone number after I paid to have literature and website put out with the issued phone number. They would not even refund the money they charged me for the phone line that did not accept calls. They billed me twice for the first month which i wouldn't have noticed if I wasn't having other issues with OOMA. Ooma puts you on hold for about an hour to transfer you to the correct person for help, subsequently, you then they put you on hold again and disconnect you so you need to start over. The representatives constantly telling lies instead of fixing issues. Blaming the issues on everything else instead of taking ownership of the issue.

Tom
Travel consultant in Kanada
Einzelhandel, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Good product, handy if you are travelling

5.0 vor 4 Monaten

Kommentare: Overall a good experience. Customer service is always helpful

Vorteile:

The app which allows you to make calls from your desktop anywhere in the world

Nachteile:

Voicemail doesn't always record or transcribe properly

MARY
Office Manager in USA
Krankenhausversorgung & Gesundheitswesen, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Amazing product!!!!

5.0 letztes Jahr

Kommentare: My overall experience with Ooma Office has been fantastic!!!! I don't have anything to complain about!!!! The options for the product are absolutely amazing, and the customer service is excellent!!!!!

Vorteile:

I love the customer service the best!!!! They are always on top of their game, and willing to go above and beyond to help you out!!!!!

Nachteile:

Honestly, there isn't anything I don't like about this product!!!!

Maisie
CEO in USA
Krankenhausversorgung & Gesundheitswesen, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Best phone system for your business

5.0 letztes Jahr

Kommentare: Ooma Office has been exceptional. I have had nothing but great reviews for them

Vorteile:

Easy usuage and the efficency of their customer service is next to none. Customer service is very dedicated. They answer the phone on 2nd or 3rd ring, curteous and happy to talk to you, stick with you until issues are resolved and follow up to make sure you are satisfied. They are simply amazing

Nachteile:

Nothing- may be make the handset a little smaller.

Jesse
Principal Advisor in Kanada
Finanzdienstleistungen, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

I have loved this company since I started using it in 2016

5.0 letztes Jahr

Kommentare: Excellent. I recommend Ooma to everyone I meet.

Vorteile:

Text messaging, desktop app, recording features are so simple to use

Nachteile:

Some mobile devices have a lag for text messages

Robert
President in USA
Groߟhandel, Selbstständig
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Single line and phone system

5.0 letztes Jahr

Kommentare: Excellent. I get calls offering to change phone systems and supplier but out cost is so low they can't compete.

Vorteile:

It's simple and works good. Voice mail works well.

Nachteile:

Don't have any. I have a UPS set up so the phone and internet connection works even when the power goes out for short periods.

Grant
Owner in USA
Professionelles Training & Coaching, Selbstständig
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Ooma is the shizz!

5.0 letztes Jahr

Kommentare: I am completely 100% satisfied. There's no question I made the right choice.

Vorteile:

I originally sought a solution to replace AT&T. Ooma has addressed every single one of my issues - cost, reliability, and customer support are second to none.

Nachteile:

I can't think a single thing. I love everything about this company.

Craig
Owner Operator in USA
Einzelhandel, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

In Betracht gezogene Alternativen:

All In One; Simple and Effective!

5.0 letztes Jahr

Vorteile:

Being able to make calls, messages, faxes and voicemail management from one integration solution makes for easy client communication management.

Nachteile:

Set up of phone numbers and how they interact can be difficult, but Ooma customer support was very efficient and effective at optimizing our settings.

Susan
CEO in USA
Eventservice, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Ooma Office is Super

5.0 letztes Jahr

Kommentare: Overall it has been a good system. We have used it for over ten years! I highly recommend it.

Vorteile:

We like the VOIP option for the service. The transcribed voicemails that arrive in our email boxes. The menu option and ease of changing our office availability/hours is super. With the calendar feature, we can adjust the office holiday and bad weather closures quickly. We are also excited about the mobility of the set up - we are changing our office and we just take it all with us. No number changes! We also like to call register - you can track back numbers in/out if needed.

Nachteile:

Sometimes we get an electrical outage and the in-office system goes down (but it still rings to our cell phones so we are able to do business). The fax is a little awkward to learn, but after you have it set it works out good.

Maria
President t in USA
Versicherung, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Easy to Use

5.0 letztes Jahr

Kommentare: I highly recommend Ooma there is no hassle with the system and the operation.

Vorteile:

I had the same service though another company before, Ooma es much better to use and the price is lower.

Nachteile:

It is easy to use. I had this smea type of serivce with another company and Ooma is much better to use and more reliable.

Adrienne
Principal Engineer in USA
Maschinenbau oder Wirtschaftsingenieurwesen, Selbstständig
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Makes my small business look big

5.0 letztes Jahr

Kommentare: I love it and would probably have to hire another employee if I did not have Ooma.

Vorteile:

I love Ooma office. My company, only me, does not do a lot of phone correspondence. And a few years ago, I was inundated with spam and junk calls. The switch to Ooma Office allowed me to set up a system where the user needs to push a few buttons to get to me. This has stopped all spam and robo calls. As a one person business, this has saved me hours of previously lost productivity.

Nachteile:

If I have to give a con, then it would be their desktop app. I can't recall why I didn't like it, but I ended up removing it from my desktop. I use the web version of their app and it works just fine.

Belinda
Assistant Director in USA
Non-Profit-Organisation Management, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Good Neighbor

5.0 letztes Jahr

Kommentare: Great, had not needed to change phone service providers.

Vorteile:

Convenient, reliable, and easy to troubleshoot and operate features.

Nachteile:

The handset easily breaks and sometimes needs replacing.

Thomas
Agency Producer in USA
Versicherung, 2–10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Try it out!

5.0 vor 2 Monaten

Kommentare: I have a very satisfactory experience using Ooma Office.

Vorteile:

It makes it very easy to keep a record of calls made/recieved.

Nachteile:

There is nothing in particular that I dislike, however sometimes it can be easy to miss a notification.

Thomas
CEO in USA
Fotografie, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Great service, horrible customer service

5.0 letztes Jahr

Vorteile:

The price and functionality. Phone number option with 800 numbner.

Nachteile:

The customer service is horrible. The sales reps lie and make promises with no intention of keeping them. I've referred two clients who currently use the service. I was never compensated for the referral. Even after following up with sales, I never received a callback or response to my email concerning the referral fee.

Rohin
Chiropractor in USA
Gesundheit, Wellness & Fitness, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Excellent product

5.0 letztes Jahr

Kommentare: Pleasant. Compared to other services, I liked it the best. The app function is nice for when we're away from the office and can work from anywhere.

Vorteile:

Ease of getting started. Setup and functionality are great.

Nachteile:

My phone that I chose runs off wifi. Downsides are if wifi is down but also at random times, calls can be fuzzy. But it can go away on its own or if we hang up and redial it's always better. Infrequent that this happens.

Ian
Managing Partner in USA
Biotechnologie, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Great value for the cost without sacrificing features

5.0 letztes Jahr

Kommentare: The features we need at a fraction of the cost of competing services!

Vorteile:

I like the mobile app that allows me to occasionally work from home.

Nachteile:

No way of knowing if mobile forwarded calls are for my personal cell phone or from Ooma app until you answer the call.

Linda
Sales Manager in USA
Konsumgüter, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Ooma office great system

5.0 letztes Jahr

Kommentare: Very positive, we have not had any issues.

Vorteile:

Easy to use. Allows us flexibility and immediate access to phone messages.

Nachteile:

Nothing that I have experienced-all of our office experiences have been positive. Needs all met.

Henry
office supervisor in USA
Medizinische Praxis, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Ooma is just good

4.0 letztes Jahr

Kommentare: not bad but just did not had features I needed

Vorteile:

easy to use and can be used on cell, computer and physical phone

Nachteile:

didnt had many call center features that are needed for big amount of calls

Kenny
CEO in USA
Druck, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

O0ma is a great business partner.

4.0 letztes Jahr

Kommentare: Excellent company to work with and to have as part of your team. Quality products.
Quality service.

Vorteile:

Pricing is very competitive. Quality of product is great. Service is second to none.

Nachteile:

I have not had any bad experiences with the company

Raja
President in USA
Versicherung, Selbstständig
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Communication Review

5.0 letztes Jahr

Kommentare: very useful and cant do business properly without it.

Vorteile:

Convenient and useful for business and other use.

Nachteile:

its nothing that i don't like. i like everything about it.

David
Owner in USA
Einzelhandel, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Best VoIP for the price.

5.0 letztes Jahr

Vorteile:

Ease of use, accessibility from anywhere.

Nachteile:

None that I can think of.

Vitaliy
CEO in USA
Unternehmensberatung, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

OOMA Office phone review

5.0 letztes Jahr

Kommentare: Keep using for last 4,5 years! No one yet can beat the price.

Vorteile:

Have quick access to customer service and easy to use online.

Nachteile:

Not sure what to say. Looks everything is good for us.

Vincent
Owner in Kanada
Computer-Software, Selbstständig
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Good, not great. Annoying customer service

5.0 vor 2 Jahren

Kommentare: The primary benefit of switching to Ooma is that I'll be able to take business calls as usual whether I'm in Canada during the summer or in Mexico during the winter. Of course, I would have this benefit with any of their voip competitors also, but regardless. Now that it's finally set up the way I like it, I think I'll be staying with Ooma for a long time.

Vorteile:

I like that I can upload a voicemail greeting, and that I have a lot of control over how to handle incoming calls with the virtual receptionist. In my case, I want the phone to ring 4 times, and if it is not answered to not allow people to leave voicemail, but instead be presented with a greeting. Ooma allows me to do this.I also like that they have both mobile and desktop apps, as I am choosing to use only the desktop app. It starts up automatically and displays notifications when the phone rings, so this is exactly what I was looking for.

Nachteile:

Two things. 1. When a call comes in, the call display only shows me the first and last name from my contact list, but it does not show me the company name of the person who's calling. I wish there was more control over what data from the contact card was shown on the call display for incoming calls.2. The customer service is annoying. The good thing about the customer service is that it's easy to get a customer service agent on the phone, and also that the customer service agents are friendly. So they're trying, but the bad thing is that all the customer service agents are incompetent. They don't seem to understand when you explain an issue, and they don't seem to ever know the answer. They always seem to have to do research with you on the spot to find the answer, and even then half the time they give you an answer to a question you didn't ask. Sigh.