--- description: Detaillierte Informationen über Luma Health zu Benutzerfreundlichkeit, Funktionen, Kosten, Vor- und Nachteilen aus verifizierten Nutzer-Erfahrungen. Lies Ratings & Bewertungen und entdecke ähnliche Tools dank Capterra Schweiz. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Luma Health Kosten, Erfahrungen & Bewertungen - Capterra Schweiz 2026 --- Breadcrumb: [Startseite](/) > [Terminerinnerung Software](/directory/30997/appointment-reminder/software) > [Luma Health](/software/176533/lumahealth) # Luma Health Canonical: https://www.capterra.ch/software/176533/lumahealth Seite: 1 / 5\ Weiter: [Nächste Seite](https://www.capterra.ch/software/176533/lumahealth?page=2) > Laut Hersteller die führende End-to-End-Software für das Patientenengagement, die echte Beziehungen aufbaut, den Umsatz steigert und hochwertige Versorgung ermöglicht. > > Bewertung: **4.6/5** von 82 Nutzern. Top bewertet für **Weiterempfehlungsquote**. ----- ## Übersicht ### Wer verwendet Luma Health? Für Krankenhäuser, Gesundheitssysteme und Praxen in den USA. Moderne, einfach einzurichtende automatisierte Lösungen für Patientenbindung, -aufnahme und -terminplanung während der gesamten Patient Journey. ## Kurzstatistiken und Ratings | Metrik | Bewertung | Detail | | **Gesamt** | **4.6/5** | 82 Nutzerbewertungen | | Bedienkomfort | 4.7/5 | Auf Basis der Gesamtbewertungen | | Kundenbetreuung | 4.6/5 | Auf Basis der Gesamtbewertungen | | Preis-Leistungs-Verhältnis | 4.5/5 | Auf Basis der Gesamtbewertungen | | Funktionen | 4.5/5 | Auf Basis der Gesamtbewertungen | | Empfehlungsprozentsatz | 90% | (9/10 Weiterempfehlungsquote) | ## Über den Anbieter - **Unternehmen**: Luma Health - **Region**: San Francisco, USA - **Gegründet**: 2015 ## Gewerblicher Kontext - **Zielgruppe**: 2–10, 11–50, 51–200, 201–500, 501–1'000, 1'001–5'000, 5'001–10'000, 10'000+ - **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert - **Unterstützte Sprachen**: Arabisch, Chinesisch, Chinesisch (traditionell), Deutsch, Englisch, Italienisch, Koreanisch, Polnisch, Portugiesisch, Russisch, Spanisch - **Verfügbare Länder**: Vereinigte Staaten ## Funktionen - Abrechnung & Rechnungsstellung - Anpassbare Formulare - Anruferinnerungen - Automatisierte Terminplanung - Berichterstattung / Analyse - Berichterstattung und Statistik - Confirmations/Reminders - Daten-Import / -Export - Diagramm-Erstellung - Elektronische Rezepte - Email Reminders - Erinnerungen - Fragebögen für Patienten - Für medizinische Zwecke - HIPAA konform - Kalenderverwaltung - Kundendatenbank - Mehrere Standorte - Mehrfach-Anbieter-Praxis - Mobiler Zugriff - Online-Zeitplanung - Onlineformulare - Patienten-Aufnahme - Patienteninteraktion - Patientenkommunikation - Patientenweiterbildung - Pflegeplan-Management - Reklamationsabwicklung - Remote Treatment Planning - SMS-Nachrichtenversand - Schadensprüfung - Self-Service Portal - Terminplanung - Terminverwaltung - Umschuldung - Verfügbarkeit-Management - Verwaltung von Patientenakten - Videokonferenzen - Virtuelle Besuche - Wiederkehrende Termine - Zwei-Wege-Kommunikation - Überprüfung der Versicherungsberechtigung - Übungs-Management ## Integrationen (18 insgesamt) - AdvancedMD for Mental Health - Amazing Charts - Clarity Wave - CureMD - Epic - Full Slate - MEDITECH Expanse - MatrixCare Home Health & Hospice - Mindbody - NextGen Office - Nextech EHR & PM - NueMD - Oracle Health EHR - Tebra - Valant EHR Suite ... und 3 weitere Integrationen ## Optionen für Kundensupport - E-Mail/Helpdesk - FAQ/Forum - Wissensdatenbank - Telefon-Support - Chat ## Category - [Terminerinnerung Software](https://www.capterra.ch/directory/30997/appointment-reminder/software) ## Ähnliche Kategorien - [Terminerinnerung Software](https://www.capterra.ch/directory/30997/appointment-reminder/software) - [Patientenbindung Software](https://www.capterra.ch/directory/31085/patient-engagement/software) - [Terminplaner Software](https://www.capterra.ch/directory/30757/appointment-scheduling/software) - [Software zur Fernüberwachung von Patienten](https://www.capterra.ch/directory/31935/remote-patient-monitoring/software) - [Arzt-Abrechnungssoftware](https://www.capterra.ch/directory/30026/medical-billing/software) ## Alternativen 1. [Goldie](https://www.capterra.ch/software/1036086/goldie) — 4.8/5 (1129 reviews) 2. [Acuity Scheduling](https://www.capterra.ch/software/128285/acuity-scheduling) — 4.8/5 (5741 reviews) 3. [Vagaro](https://www.capterra.ch/software/153752/vagaro) — 4.7/5 (3479 reviews) 4. [Jane](https://www.capterra.ch/software/178984/jane-app) — 4.8/5 (494 reviews) 5. [GoReminders](https://www.capterra.ch/software/154785/goreminders) — 4.8/5 (255 reviews) ## Nutzerbewertungen ### "All around wonderful" — 5.0/5 > **Caitlyn** | *20. Februar 2019* | Medizinische Praxis | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: Optional appointment waitlist feature Customizable appointment Reminder Local number (for reminders) Positive feedback from patients feeds to social media and other web outlets (customizable) Negative feedback from patients provides the opportunity to submit an anonymous response to a customized set of questions, so we can better serve our patients Seamless connectivity with our EHR system (NextGen) > > **Nachteile**: We have one type of appointment (infusion) that we don’t want patients to cancel via text message. Even if we phrase the reminder in a way that doesn’t provide the option, some of our patients are tech-savvy and still respond with "No/Cancel" and the appointment will cancel due to the way the system is engineered. I have spoken with other reminder systems similar to Luma to see if this is just a Luma issue, and it seems that it’s an across-the-board issue. I'm confident that if Luma was capable of changing this for us, they would. > > With Luma, we've seen an increase in appointment attendance and a decrease in last minute no-shows/cancellations. We have additionally seen a spike in positive reviews/recommendations on our social media platform. Overall, Luma has been a huge asset to our practice- their customer service is top notch and we're very happy with them\! ----- ### "Luma Health is A Gamechanger for Any Medical Practice" — 5.0/5 > **Kristen** | *27. September 2019* | Krankenhausversorgung & Gesundheitswesen | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: Its hard to pick one thing\! Luma covers all the bases on patient engagement, HIPAA compliant texting, custom reminders, recall messages, feedback/social media reviews, online scheduling, you name it\! Our patients love their appointment reminders from Luma and so do our doctors. We can customize when and how often they go out and can change the script per appointment type so patients who are coming in for certain procedures can be given separate instructions to prepare for their appointment. Luma Health have been rockstars in improving their new online scheduling platform. Its fantastic. Patients are able to enter in all pertinent info for their desired appointment including reason for visit, insurance information, changes in phone number/address, etc and are only shown times which match their appointment criteria. My personal favorite thing about Luma is there willingness and desire to grow and adapt their product based off of their customers needs. We have been with Luma for 2 years now and I can't tell you how many things have been added to their platform based off of customer feedback. You ask for a change or make a suggestion and it basically comes out in the Product Updates the next month. Bravo for actually listening to your clientele and making actionable changes based off of feedback. That is so rare when working with EHR systems and other medical software. > > **Nachteile**: Luma's customer service is absolutely top notch, to be clear I have ZERO complaints about that. But it's hard that the main way to get a hold of Luma for support is by email/ticketing. We are located on the east coast and because of the time difference sometimes the answers to my questions come after I leave for the day and I don't get to address them until the next morning. > > My overall experience with Luma Health has been wonderful. Luma has drastically decreased our no show rate. Reminders have been awesome in getting everyone confirmed and prepared for their appointments. The appointments that do get cancelled either in ample time or last minute Luma's waitlist feature is a lifesaver. Our provider's schedules are always full and patients are extremely happy because they get to be seen sooner. Luma has done wonders to help bridge happy patients with our Google and social media pages to share their experiences with us online. Patients leave meaningful honest reviews about visiting us that we truly appreciate. We love our patients and we're so happy to hear stories of why they continue to come back to our practice again and again. ----- ### "Luma Health Lost its Way" — 2.0/5 > **Zeeshan** | *20. März 2023* | Krankenhausversorgung & Gesundheitswesen | Empfehlungsbewertung: 1.0/10 > > **Vorteile**: Luma has been a great partner in solving a great deal of challenges we faced as practice however overtime it seems like they started divert their attention towards different goals with high internal turnout resulted in a negative customer experience. > > **Nachteile**: The constant changes of my account representatives really made it difficult to build relationships. Overtime Luma's account representatives stopped contacting the practice and as result we had to figure out solutions on our own. Additionally, they changed their payment terms to where if we didn't pay them upfront then they would drop us as a customer. > > Luma is trying to make the patient to practice connection easier. Which in most cases it delivers that for us. It helps with our productivity however it adds some issues as well. The constant changes of my account representatives really made it difficult to build relationships. Overtime Luma's account representatives stopped contacting the practice and as result we had to figure out solutions on our own. Additionally, they changed their payment terms to where if we didn't pay them upfront then they would drop us as a customer. ----- ### "Online Marketer" — 5.0/5 > **Michelle** | *30. April 2025* | Computer-Software | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: Luma Health what i liked it aboutit was the fact; i always recieve a good response > > **Nachteile**: I dont have any negative connotations to say; solid program\! > > With my overall expertise with Luma Health I can be sure their patients willbstay continually satisfied. ----- ### "Positive Feedback" — 5.0/5 > **Kinjal** | *9. April 2025* | Gesundheit, Wellness & Fitness | Empfehlungsbewertung: 9.0/10 > > **Vorteile**: Customer support is responsive and lean to listen service user requirement > > **Nachteile**: There is no things that i did not like about Luma Health > > In a care industry,Service user and clients,patient are all very important. Luma health has benefits that can understand the needs and provide patient management. ----- Seite: 1 / 5\ Weiter: [Nächste Seite](https://www.capterra.ch/software/176533/lumahealth?page=2) ## Links - [Auf Capterra anzeigen](https://www.capterra.ch/software/176533/lumahealth) ## Diese Seite ist in den folgenden Sprachen verfügbar | Sprache | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | | tr | | ----- ## Strukturierte Daten