Callture Connect

Bewertet am 17.9.2019
Frank B.
EVP
Computer- & Netzwerksicherheit, 13-50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Quelle des Nutzers 
4/5
Gesamt
4 / 5
Benutzerfreundlichkeit
4 / 5
Eigenschaften & Funktionalitäten
4 / 5
Kundenbetreuung
4 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: The product has worked well for us, and support has done a great job when any issues have arisen. No lost of calls which equals no loss of revenue.

Vorteile: Great product have been using this for a few years, it allows you to be connected with clients and individuals thru you LanLines, and Cell Phones, without any hitches. It allows you to pre-screen all calls, as well as having all messages send directly to your email for playback in the future. (incoming phone numbers will appear on the email). Calls can be set to roll over to a group of extensions in order to better serve clients.

Nachteile: The key factor here is to have everything put together on paper of extensions, rollovers and how the "Callture" will respond to any incoming call. Make sure that you include your extension in your email signature.

Good, but There May be Better Options

Bewertet am 21.8.2018
Keith E.
Director of Communications Technology
Marketing & Werbung, 13-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
4/5
Gesamt
3 / 5
Benutzerfreundlichkeit
4 / 5
Eigenschaften & Funktionalitäten
2 / 5
Kundenbetreuung
3 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Overall, Callture is a good value. It is complex and confusing to use, and support is not a pleasant experience. Given how crowded this market is, there are likely better options for the money.

Vorteile: Callture has excellent tracking and automatic call recording, so it's an excellent solution for contact centers who need to record their calls. It's also great for quality assurance and even monitoring--it's hard to beat Callture if this is what you're looking for.

Nachteile: Callture's user interface is clunky and difficult to use. Once you select a number, it's not available until after their billing processes run, usually overnight. The only thing worse than their UI is their customer service--be prepared to talk with someone with a heavy accent who is unwilling to deviate from their script.

Great Service

Bewertet am 24.9.2019
James M.
President
Onlinemedien, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Use it for all toll free calls.

Vorteile: Never a problem, works all the time. works all the time.

Nachteile: There is no deficiencies that I am aware of.

Callture Connect

Bewertet am 18.11.2019
Bruce S.
VP
Informationsdienst, 13-50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Quelle des Nutzers 
4/5
Gesamt
4 / 5
Benutzerfreundlichkeit
4 / 5
Eigenschaften & Funktionalitäten
4 / 5
Kundenbetreuung
4 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Vorteile: Have been using this product for the last six months without any issues, I'm able to stay connected with clients, whether I'm in the office or traveling. One of the features I most enjoy is the emailed voice mail from clients. This allows me to get back to my calls with answers, rather than questions, which could delay the processes moving forward.

Nachteile: It takes a little time to get used to the interface, but once it's set up correctly, it just works..... Just dive right in and you will be fine.