Boulevard Erfahrungen

Top-tier salon management solution that continues to improve

Kommentare: We are very happy with our switch to Boulevard. Migration went very smoothly, we got up and running with minimal problems, support has been great since day 1. The only issues we've had have been or are currently being actively worked on in product cycles. Our day-to-day is much smoother than previous solutions, we love being on Boulevard!

Vorteile:

Intelligent booking and client-specific service timing has saved us countless hours at the front desk and increased our service revenue 10%+. The calendar and schedule are very easy to use, our new front desk staff is trained up in half the time as previous software. The integrated booking widget that lives on our site is wonderful for preserving a fluid brand experience for clients booking online.

Nachteile:

Add-ons for advanced features can start to add up on top of an already higher base price, and the cost to migrate from an another product can get very high (though if you are good with Excel you can prep migration sheets yourself and save a lot like we did). Reporting was initially a weak spot but has been continuously improved over the past year and is nearly at parity with our previous solution.

Love BLVD!

Kommentare: BLVD has been great to work with. The system is easy, and the academy is very helpful when hiring new staff and having them learn the system.

Vorteile:

Super user friendly. Always updating to their system. The academy and help chat are excellent for learning the system as well.

Nachteile:

Could improve/add some features. Although BLVD is always working on adding updates, there is still a few key things that would be even more helpful.

Not for you if you need to integrate with Quickbooks, or like to see detailed appointment metric reports

Kommentare: I would change back to Mindbody in a second. Other than the online booking features MB has a flawless integration with Quickbooks (through flexbooks)

Vorteile:

Online booking and clean calendar and client history (including appointments, payments, and services).

Nachteile:

Quickbooks integration is terrible, time consuming and confusing and you have to do it on your own. Appointment metric reports are sub par. If you offer inhouse financing, you will not be able to input payment plans into BLVD. You will have to run payments manually each day which is time consuming. Onboarding people will tell you you can manage this via memberships, but this is not accurate because BLVD will take any membership payments as a new sale, so this will mess up your accounting.

Amazing Salon Software

Kommentare: Amazing - great customer service. So much better than other software I've used (MindBody / Zenoti)

Vorteile:

Ease of use for both clients and salons.

Nachteile:

As a manager, I wish there was a component in the mobile app to access sales report and potential revenue

Salon Director

Kommentare: Positive, every time I engage with a team member from Boulevard they are patient, professional & extremely helpful.

Vorteile:

How user friendly it is. Remote access to the system. Message system. The list goes on & on...

Nachteile:

The fact that you cannot turn reports into PDF's like you can when using summaries. Therefore, I never want to see the summary option removed from the system.

Thank You Boulevard

Kommentare: The best decision we've made for our business in a LONG time!

Vorteile:

The consistent customer service. No matter who helped you, you always received someone who was committed to solving your problem.

Nachteile:

Not being able to have phone support was an adjustment but the chat and zooms are awesome to use. Just a different pace.

review for app

Kommentare: I would say that my experience has been alright so far

Vorteile:

How you can save info on clients profile

Nachteile:

Having to cancel a whole appointment just to add another service to the profile

Great quality software

Vorteile:

Very user friendly and always making great updates

Nachteile:

Wish there were more options on the phone app version

I couldn’t be happier!

Kommentare: Learning it was so much easier than other platforms I’ve used . Clients are giving me great feedback. Customer service is above and beyond.

Vorteile:

User friendly. Great customer service and support.

Nachteile:

Higher fees for credit card transactions.

Super happy with this EMR system

Kommentare: Great! Customer service is quick and efficient. System is easy to use!

Vorteile:

Very client friendly and provider friendly!

Nachteile:

I don’t like that I have to do a service add on for every injectable service at checkout.

Boulevard Success

Kommentare: I have had a great experience with boulevard. Never any major errors that caused any issue with daily work or affected our clients.

Vorteile:

The simplicity of Boulevard was my favorite. Everything is pretty self explanatory and you never have to dig to hard to find an answer to something.

Nachteile:

Certain things for our spa could be kind of tidious, that was all to do with our company and not Boulevard though.

Hair Salon User

Vorteile:

Easy to switch over from another product and learning was also easy

Nachteile:

The inability to see what services are scheduled in the new appointment alert

Boulevard

Kommentare: It has been a good overall experience switching to boulevard, everyone we have worked with and spoken to have been very helpful.

Vorteile:

We really like the ease of scheduling and how our clients can book and pay online.

Nachteile:

We have still not been able to connect boulevard to our social media so that clients can book directly from those platforms.

User friendly service

Vorteile:

I like how fast and efficient Boulevard is. I use Boulevard every day to book appointments, process sales and so much more. Boulevard really does it all. What i like most about it is how easy it is to use and how responsive their customer service is if you have any questions that need to be resolved. Boulevard is customizable to use for your business. I find it easy to keep track of appointments, and clients find it easy as well, since boulevard can send them confirmation email and texts. Overall, I find Boulevard to be such a helpful resource to the business i work at.

Nachteile:

I dont have many critiques for Boulevard, my only critique would be for the Boulevard app interface, it does not have all the same options that the website does.

Boulevard Scheduling Feauture

Vorteile:

The automated way of sending out notifications that saves us a lot of time, the customization of the reports

Nachteile:

The commission tier of the employees is not synchronized

Great for spas

Vorteile:

The simplicity/quickness to book clients out 2,4,6 weeks with the quick rebook option at checkout, the visibility of calendars, the check in process

Nachteile:

Wish the texts could stay open as you’re looking for dates/other things within Boulevard instead of having to go back and retype a reply

Boulevard review

Kommentare: I like it, I think it’s pretty easy to use and functional

Vorteile:

That it pulls up the appointment times with ease

Nachteile:

That it resets every time I have to switch between stores

Keep all of your clients details together and orderly.

Kommentare: I love BLVD. The only downside is there reports. There are so many important analytics that are important to salon team members when it comes to sales, understanding our clients, retaining clients, and retaining NEW clients. Improve this, and BLVD would be the overall greatest package available.

Vorteile:

The 2 way messaging, and professional look of BLVD sets it apart from other systems.

Nachteile:

Their reports need the most improvement The variety of reports do not measure up to what you would expect from BLVD. They should take a look at other systems and see these are strong points on other systems that may be the reason people hold back from becoming a BLVD User. Reports are so important for Owners and Managers who need to gather analytics in order to create benchmarks for team members.

Superior customer service with a fully integrated system

Kommentare: Overall Boulevard has been an upgrade for our salon in both the interface and customer service aspects. There are many features which allow for a smooth and seamless experience, with only a few clunkier features (mentioned above) that would make for an overall excellent experience if adjusted.

Vorteile:

Boulevard is a very user friendly platform which has enabled a smooth and seamless transition over from our previous booking system. Their integrated FAQ's help with nearly every question you may have, and if there isn't an answer within their pages the live help desk is always available and ready to assist you.

Nachteile:

There are a few features which are a little clunky and could use some upgrades. The most noticeable is the "add on" feature which only allows you to adjust the last appointment booked within a string of multiple appointments for one client. This forces you to cancel off all appointments within one block and re-book if clients want to upgrade an add on last minute. The other feature that could use some work is when multiple appointments are booked under one name, but two separate clients want to split the cost of the appointments. There is no feature which allows you to separate the booking into two transactions, so the only option is to remove the service and re-book it under another name. This makes for a clunkier client experience. The last feature that could use some work is from the client interface via the online booking platform. All clients have an integrated profile both internally and externally, but we have received many complaints that there is not a way for clients to go in an adjust, cancel, or check upcoming appointments externally. We are always happy to help clients on our end, but most clients would prefer to have more access to their booked appointments during our non operating hours.

The Apple of booking software

Kommentare: Excellent

Vorteile:

This is the best booking software on the market. I highly recommend this product for booking, accounting, and managing your business. They have great customer service and are always available to help. Not to mention there online classes are great for teaching how to use the platform. It’s the apple of booking software.

Nachteile:

Currently their app version for iPhone and android are not as sophisticated as their online platform.

Best software for your salon

Kommentare: Quick and responsive service

Vorteile:

Boulevard is sleek,modern, and user friendly.

Nachteile:

I would like a feature to approve or deny appointments.

Growing affection for this softare

Kommentare: I'm still not convinced of the price, but as we grow and increase our number of service providers I may change my mind.

Vorteile:

The client experience has been very positive. Online booking a breeze and the ability to customize individual client's booking requirements is a god send. I can truly maximize my books when I can reduce appointments down to 5 min increments with out having manually squeeze in appointments and have a mess of a calendar.

Nachteile:

The marketing feature is still pretty basic. I wish there were some features more similar to flodesk and zapier with out having to add the extra software charge on top of an already pretty pricey scheduling software. Integrations with canva would be fantastic.

Boulevard

Kommentare: 100% happy with software

Vorteile:

easy to book appointments, POS, many useful reports, great customer support

Nachteile:

down side to customer support is that texting is only option

Boulevard

Kommentare: In my overall experience with Boulevard, I found it to be a powerful and feature-rich salon management platform. The range of tools and functionalities provided comprehensive support for various aspects of salon operations, helping to streamline processes and improve customer experience. With careful consideration of the pricing structure, Boulevard has the potential to be an excellent choice for salons seeking a holistic and efficient management solution.

Vorteile:

One of the aspects I liked most about Boulevard was its comprehensive suite of salon management tools. From appointment scheduling to client management and POS functionality, Boulevard provided an all-in-one solution for running a salon business efficiently. The user-friendly interface and intuitive design made it easy to navigate and utilize the various features.

Nachteile:

One aspect that I found less favorable about Boulevard was the pricing structure, which might be prohibitive for small or independent salons. While the platform offers robust features, the cost could be a barrier for businesses operating on a tight budget. Providing more flexible pricing options or scaled-down packages could make it more accessible to a wider range of salon owners.

Blvd review

Kommentare: Great.

Vorteile:

Easy to cancel reschedule and confirm also personalized client information and timing.

Nachteile:

The app doesn’t let me just move people on the calendar when it’s ope.