Zoho Assist Erfahrungen

Great value for money

Kommentare: Have never had a problem with the service, it's always been available. Customer service are great and always reply quickly.

Vorteile:

Zoho Assist is very easy to user with a great user interface. Remote sessions are east to setup and great to use.

Nachteile:

Soemtimes while using the remote support option, some Mac users find it hard to allow the needed permissions for the software to work. A video would be good explaining how to set this up.

In Betracht gezogene Alternativen: ConnectWise ScreenConnect und VNC Connect

Warum Zoho Assist gewählt wurde: TeamViewer's cost was too expensive, the purchasing was awkward and their customer was so bad, to the extent that I found them very rude.

Zuvor genutzte Software: TeamViewer Remote

Gründe für den Wechsel zu Zoho Assist: The cost was amazing when comparing the services offered and the price of competitors.

Easy to use support tool for unattended and ad-hoc support.

Kommentare: We use this tool alongside another to provide unattended and ad-hoc support to our customers and we also provide training over the same systems. We like some features in this software and other features work better in the other system we use, but both work well at a reasonable cost price.

Vorteile:

The service has its own tools that you can install on the technicians computer for quick and easy support requests which also doubles up as a contacts database and and an overview of all the machines you have available for unattended access. These can be grouped to make it easier for large companies. The tools work well and most of the time the connection is very good. There is also a Google chrome add in that allows you access to the same information if you need to jump onto a machine without the software installed. There are a lot of addin for other software and helpdesk we use Freshdesk and can initiate a support call from there whilst logging a fault which is very handy.

Nachteile:

It can have a habit of not connecting correctly and just gets stuck in a spin and you have to start the session again which can be a little annoying. It sometimes doesn't disconnect from the client and starts up again whilst in the middle of another session which can also be a bit annoying and the file transfer does not always work as the permission to send box gets hidden behind other windows.

In Betracht gezogene Alternativen: Getscreen.me, TeamViewer Remote, MSP360 Connect und Splashtop

Gründe für den Wechsel zu Zoho Assist: We had been using the other programs they offer including CRM, Email, online drive. The remote support system worked well alongside their other offerings.

Impressed with the tool

Kommentare: One of the most impressive aspects of Zoho Assist is its quick implementation. It takes only a few minutes to get it up and running. The installation process is streamlined as we used Intune to push it out to all devices. This rapid deployment means that our business can start benefiting from remote support capabilities without any significant downtime or disruption from moving away from Teamviewer.

Vorteile:

Sessions are stable, with minimal lag, ensuring that support tasks can be carried out efficiently. We liked the ability to file transfer, screen sharing, and chat, which enhance the overall support experience. Especially when users are having issues with Teams etc where the normal modes of communication don't work.

Nachteile:

Occasionally we don't get a connection to the end user first time. This is usually due to the device needing a reboot.

In Betracht gezogene Alternativen: ConnectWise ScreenConnect

Warum Zoho Assist gewählt wurde: ZA was substantially cheaper than Teamviewer, whilst also adding a lot of extra features and quality of life improvements.

Zuvor genutzte Software: TeamViewer Remote

ZOHO Assist is going to be indispensable when it is perfect

Kommentare: Having only used ZOHO Assist for about 6 months, it is good. It is better than the horrendous prices that you need to pay for TeamViewer, and it integrates better than AnyDesk.

Vorteile:

I love that ZOHO Assist is part of the ZOHO One suite. This means that we can deploy the client to all of our support tickets. In this it integrates with the rest of ZOHO perfectly like ZOHO Desk and ZOHO CRM. It is really simple and allows us complete control over connections.

Nachteile:

The recording of the remote support does not work as much as we try. The second when connecting to a server for a client, it seemed like a memory leak was increasing the resource usage after a couple of hours. This meant that we had to restart the server and use AnyDesk rather. Not a great testimonial, but this should be easily fixable.

In Betracht gezogene Alternativen: AnyDesk

Warum Zoho Assist gewählt wurde: The pricing was the number 1 problem I had with TeamViewer. The 2nd was the fact that you are always worried about the computer you were connecting to and what version of TeamViewer they were running.

Zuvor genutzte Software: TeamViewer Remote

Gründe für den Wechsel zu Zoho Assist: The integration with the ZOHO One products was the main contributing factor.

Zoho Assist - Great Product!

Kommentare: Everything has been great. Support has been wonderful and it is very easy to connect and use. I'm very happy and will definitely be purchasing a monthly subscription.

Vorteile:

I liked how easy it was to connect to a remote computer using Zoho Assist and that I don't require a password on the remote computer to access remotely. This was required by a previous program I had used and it was awful because if there was a disconnect the password would reset and I couldn't access remotely.

Nachteile:

Nothing so far. I haven't had any issues that make me dislike the program.

In Betracht gezogene Alternativen: TeamViewer Remote

Warum Zoho Assist gewählt wurde: I found TeamViewer to be complicated to use and as mentioned if there was an interruption to the remote computer I couldn't access my computer without going into the office to obtain the password. It was very frustrating. I should say that TeamViewer was the free version and I'm making the assumption that the subscribed version would be similar to the free version.

Zuvor genutzte Software: TeamViewer Remote

Gründe für den Wechsel zu Zoho Assist: Zoho Assist was my choice because the free version was very simple to use which I expect will continue with the paid subscription. I also appreciate the reasonable price point for a monthly subscription.

My 20 years experience of remote acces software.

Kommentare: I have been using Splashtop, Teamviewer, Logmein and VNC. For the pass 20 years as tools for remote access to my customers' computers. It's been a few months with Zoho Assist and the switch seem to be my next solution.

Vorteile:

#1 The wide range of devices compatibility. (Linux & Android) are not always there on other solution out there. #2 The quality of the connection and option for me to control them. #3 The ease of the installation for my costumers, #4 Support from Zoho in ANY of their app is better than any I have seen.(Call, email & Chat).

Nachteile:

#1Compare to other, the main page is not very intuitive. Lots of poking around before finding where everything is.#2 Lots of unused option remain there even if I don't have access to them. #3 Some menu seems redundant and could easily be merged into one.#4 The Zoho apps have ONE information in common in all of them "CONTACT INFORMATION" and yet in all of Zoho app there is no standard among them, regarding contact information. There is not even a Contact app to manage that common information about all Zoho tools.

In Betracht gezogene Alternativen: RemotePC, TeamViewer Remote, VNC Connect und AnyDesk

Warum Zoho Assist gewählt wurde: Compatibility issue with Linux, more devices on Assist then Splashtop

Zuvor genutzte Software: Splashtop

Gründe für den Wechsel zu Zoho Assist: Price, compatibility, ease of use, stability of the connection.

Just simple easy to use support software

Kommentare: Using Zoho Assist has been a transformative experience for our IT support operations. managing and troubleshooting IT issues remotely is crucial for our business continuity. Zoho Assist has consistently delivered in this regard.

Vorteile:

I have been using Zoho Assist for several months now, and I can confidently say it has significantly streamlined our remote support operations. As a CTO for a large retail client base, managing IT issues across multiple locations can be quite challenging. Zoho Assist has been a game-changer in this regard.

Nachteile:

While Zoho Assist is highly efficient and user-friendly, the only drawback we've encountered is the occasional latency during remote sessions. Although rare, these instances can slightly hinder the speed of troubleshooting. However, this minor issue doesn't overshadow the overall reliability and effectiveness of the platform

In Betracht gezogene Alternativen: Splashtop und AnyDesk

Warum Zoho Assist gewählt wurde: Predominantly based on price and feature requirements of which Zoho provided more for lower total cost of ownership

Zuvor genutzte Software: TeamViewer Remote

Gründe für den Wechsel zu Zoho Assist: Ease of use, functionality and price

ultimate remote assistance tool

Kommentare: Since we tried it for the first time we have never used another remote assistance software, it has made our work easier and its integration with Zoho Desk has made it even easier.

Vorteile:

Ease of use and deployment, good price compared to other alternatives.

Nachteile:

I have not missed anything, I have used Assist on a daily basis without any problems.

In Betracht gezogene Alternativen: TeamViewer Remote, Iperius Remote, Supremo Remote Desktop und Pulseway

Warum Zoho Assist gewählt wurde: For its simple interface, the low price, available tools.

Zuvor genutzte Software: TeamViewer Remote, AnyDesk und Pulseway

Gründe für den Wechsel zu Zoho Assist: For its simple interface, the low price, available tools.

One Stop Shop

Kommentare: They are a superb business with a huge platform. I have integrated everything from zoho assist to CRM to desk and all of workspace. The functionalities are seemless and I have yet to experience a glitch in the software.

Vorteile:

How convenient/easy it was to setup and implement. I was able to get my business moving quickly and professionally with little to no infrastructure.

Nachteile:

The cost difference to add additional techs could offer better discounts

Love using Zoho Assist

Kommentare: I was using teamviewer for years and just struggling to connect quickly and securely. My colleague showed me Zoho assist and immediately knew this was what I needed to be using. I use it for multiple clients and have it on dozens of machines. It connects quickly and securely and doesn’t drop out. Love using Zoho Assist.

Vorteile:

I’ve used multiple services like Zoho Assist and this is the most reliable service. No hassle. Easy to use.

Nachteile:

It does cost a little more than other services, but it’s worth it.

Really Easy Setup

Kommentare: We needed something to gain unattended access to our PCs and Servers. It was a really easy setup process and had devices ready to login within minutes. They also have a chat feature which allows you to speak with technical support within minutes.

Vorteile:

There are so many great features of Zoho Assist. The unattended support feature saves so much time in the troubleshooting process. It is fast and haven't had any issues with performance. I also really like the fact that when you delete a device, the software deletes itself from the device automatically. The setup was really easy and the chat feature in the admin portal, I was able to get technical support within a few minutes the times that I did have questions. I would recommend this to anyone who needs unattended remote access to the network environment.

Nachteile:

I haven't seen any cons. It is really fast connection and especially convenient that it is unattended remote support so I can login without needing confirmation from the end user, this saves so much time in the troubleshooting process. A suggestion would be add features that would allow the admin to see information without having to log into the PC, such as disk space, memory / CPU usage, last time rebooted.

In Betracht gezogene Alternativen: Xcitium Endpoint Detection & Resonse

Warum Zoho Assist gewählt wurde: They no longer offer their services for free. We have numerous issues with their services when it was free so we weren't going to pay for their services.

Zuvor genutzte Software: TeamViewer Remote, ITarian und Xcitium Endpoint Detection & Resonse

Gründe für den Wechsel zu Zoho Assist: We were already using the Zoho Assist, remote assistance and found it really simple and easy. We decided to try the unattended support and it has been a great experience!

Great Product

Kommentare: I use this software daily to provide remote computer support to individuals and businesses. Since COVID this type of service is in high demand.

Vorteile:

There are slightly easier to use products on the market but when I looked at pricing they were approximately 3 or 4 times the price $14 odd dollars a month compared to $52 odd dollars a month. Value for money this product wins hands down. As a sole trader incorporating $14 a month into my fees makes me look a whole lot more competitive to my customers than $52.

Nachteile:

The software sometimes as the customer if the Technician can access their clipboard an excessive amount of times *between 3 and 20 times for one session* - it also asks when you arent even trying to use the clipboard. This can feel obtrusive and unneccessary.

In Betracht gezogene Alternativen: TeamViewer Remote

Warum Zoho Assist gewählt wurde: Pricing was the main reason I switched from Teamviewer. Teamviewer is a little easier to walk the customer through installing if they are old or not a very good listener and not very observent. Zoho requires them to look at their downloads (Such as the bottom left hand corner of the browser for Chrome users) and some customers dont know what browser they are using, dont know what I mean when I talk about looking in the bottom left hand corner and dont listen when I tell them to click on that. However - having said all of that the price difference makes that a small obstacle compared to teamviewers quite expensive pricing. The reality is spending an extra 5 minutes to ge the remote software working or spending an extra $40 odd dollars a month to make it easy.

Zuvor genutzte Software: TeamViewer Remote

Gründe für den Wechsel zu Zoho Assist: This question seems to be requesting the same information as the "why did you make the switch" question. Why did you chose Zoho over another product. Why did you switch to Zoho from another product. Same question same answer.

Zoho Assist = Great value, Reliable service, and very customizable

Kommentare: We primarily use Zoho Assist to provide remote access to company workstations but also use it to provide remote IT support

Vorteile:

Zoho Assist is the most affordable RDP and remote support platform we have used. The service is extremely reliable and consistent - in a year-and-a-half we've experienced only a couple service outages - which were resolved quickly with the progress communicated to us throughout. Zoho is also constantly adding useful features and improving the quality of their product on a monthly basis. Assist is also very customizable to tailor specifically to business and client needs and can be seamlessly integrated into a vast array of other Zoho or business application products.

Nachteile:

Because Zoho offers such a wide variety of business solutions the subscription costs, licensing requirements, and configuration administration can be a bit confusing. It can lead to frustration when trying to customize a solution or integrate systems. The live support is very good though, and they always respond to our email inquiries .

In Betracht gezogene Alternativen: TeamViewer Remote und AnyDesk

Warum Zoho Assist gewählt wurde: We had a Teamviewer corporate license which was thousands of dollars and limited to 3 concurrent connections. It also left us stuck on a specific platform version with the only way to upgrade or add connections being to spend thousands more dollars.

Zuvor genutzte Software: TeamViewer Remote

Gründe für den Wechsel zu Zoho Assist: Zoho Assist was the best value and had the best variety of features and scalability options

Zoho Assist is the last remotely platform you will ever need…

Kommentare: I am 100% happy with Zoho Assist. It makes my life easier and my customers life easier. It saves a whole bunch of $$$ a month, and it’s super dependable. Their platform is never down and always consistent. I highly recommend Zoho Assist.

Vorteile:

My absolute favorite thing about Zoho Assist is how easy it is to use on a computer and on my iPad. My customers don’t struggle to install the software and get support. I love the fact that they have customized rates to accommodate smaller IT companies. I definitely recommend this to everyone I talk to about simple and fast Remote Desktop solutions.

Nachteile:

Nothing. I’ve been using Zoho Assist for 3 years and I have not found one thing I dislike about this platform!!!

In Betracht gezogene Alternativen: AnyDesk

Warum Zoho Assist gewählt wurde: Teamviewer got too expensive to use for a small business.

Zuvor genutzte Software: TeamViewer Remote

Gründe für den Wechsel zu Zoho Assist: I ultimately chose Zoho because it’s a much easier platform to use and more cost effective.

An amazing tool to help your business get more done and troubleshoot remotely when troubles arise.

Kommentare: I couldn't be happier with how well this tool has help me be more efficient and be able to not only get more done but to help those on my team in a moments notice from where ever I might be.

Vorteile:

I love the simplicity if setup and the ability to remote in and help team members anytime they run into trouble. I also love accessing my main work machine from my mobile devices and lower-powered machines. It also allows me to carry less licenses for some software titles so I can keep it on my main work machine and remote access that to get work done.

Nachteile:

The only trouble I've run into I think is related to the machines I've been running them on and that's when my lower-powered machines start to bog down because they are dated and have lower system resources sometimes I drop my connection but it's an easy reconnect and I'm back up and running.

In Betracht gezogene Alternativen: TeamViewer Remote und GoToMyPC

Warum Zoho Assist gewählt wurde: I prefer the price point and ease of you with Zoho not to mention that as my business grows they have a lot more tools available in their full product assortment.

Zuvor genutzte Software: TeamViewer Remote

Gründe für den Wechsel zu Zoho Assist: Simplicity and price point I can't argue with either. This is so simple to use and doesn't break the bank either.

Zoho Assist For Remote Support

Kommentare: We have been very happy with the overall experience. The software is well-designed and we have never had any technical issues and have never had to contact Zoho technical support. That is a real plus for us.

Vorteile:

Very easy to implement and use for our environment. Especially like the web based interface. More features than we use in our small office to be honest. Overall great dollar to product value.

Nachteile:

Our remote customers are unfamiliar with the Zoho name and are sometimes hesitant to connect. We have to assure them that this is a legit piece of software to allay their fears. Not really a big deal, tho.

In Betracht gezogene Alternativen: TeamViewer Remote

Warum Zoho Assist gewählt wurde: Teamviewer was too expensive and required much more setup than Zoho does.

Zuvor genutzte Software: TeamViewer Remote

Gründe für den Wechsel zu Zoho Assist: Pricing and ease of use. Tested both Teamviewer and Zoho with our users and they preferred Zoho by far.

Is Zoho Assist

Vorteile:

The flexibility of licensing for unattended or by support person is what attracted us to the ZohoAssist solution. For liability reasons we have a balance of unattended stations and support person licensing. Company owned remote machines for unattended and support person licensing for non-company machines. This forces the acknowledgement of allowing support in by starting the support session.

Nachteile:

One item that we find cumbersome is modify station properties like changing the name of the machine in unattended stations. It has to be modified from a different area and is not intuitive. I suggest adding a link in the system properties to allow modifying the system name.

In Betracht gezogene Alternativen: GoTo Meeting

Warum Zoho Assist gewählt wurde: LogMeIn forced a premium suite that was not needed and hiked the price up by double.

Zuvor genutzte Software: LogMeIn Pro

Gründe für den Wechsel zu Zoho Assist: Previous history with ManageEngine products like Desktop Central. Also because it is a cost effective solution.

Best intermediate software

Kommentare: MSP using Zoho for customers who don't need full managed services. T and M customers

Vorteile:

Remote access on any machine relatively easy to use. Pricing was in line with other tiered remote access platforms and much cheaper than previous models

Nachteile:

The loading process can be challenging compared to upper tiered softwares but the pricing and use have made Zoho our choice. The new pop ups during silent install were challenging versus previous installation methods but was worked out.

In Betracht gezogene Alternativen: TeamViewer Remote, SolarWinds Service Desk, Kaseya VSA und AnyDesk

Warum Zoho Assist gewählt wurde: Pricing and Zoho is a better product

Zuvor genutzte Software: GoTo Meeting

Gründe für den Wechsel zu Zoho Assist: Pricing and functionality were better with Zoho

Best ROI purchase I have made in a long time.

Kommentare: I have already recommended this program to friends who are in the IT industry

Vorteile:

How I can easily control devices from my mobile device as well as my laptop. The unattended access is very seamless. The links for attended access are very user friendly, and the ability to actually interact with admin prompts via the new Service Permission feature that was recently rolled really makes it seamless after initiating connection with my users. The less they need to do and the more I can - that's a win for anyone experiencing an IT issue!

Nachteile:

I wish it would automatically fill my monitors upon connection when it detects that the user has more than one monitor. It would be nice if the actions or tasks I choose to add to a remote session in notes; could be automatically synced and added to the spiceworks ticket I am working with them. If I could initiate a remote access session from my spiceworks helpdesk; and have it pickup the user and tie the notes into the ticket.. that would be amazing! but either way this is an Amazing product for the cost!! I have already recommended this program to friends who are in the IT industry.

In Betracht gezogene Alternativen: Xcitium Endpoint Detection & Resonse und ConnectWise Automate

Gründe für den Wechsel zu Zoho Assist: Support offered combined with a low monthly price, great features and attention to detail on the part of the development team, good community within Spiceworks and compatibility that I foresee becoming more integrated and even more improved. I like how Zoho constantly works to improve their products even more and actually listen to feedback, hence why I am leaving this =) Keep up the great work Guys and Gals! We appreciate you!

Zoho Assist excellent alternative to more expensive options

Kommentare: Excellent experience all around I have also been using their mail service with a custom domain and been happy with that as well.

Vorteile:

Has worked for over 10 years without major issue and when I did I could contact support and get help within a few hours and usually resolve any issues in that time as well!

Nachteile:

Have not been able to make it work on Mac Desktop

Great Product at a great price

Vorteile:

Zoho Assit is a great product with every functionaly we needed

Nachteile:

Could make domain verification easier to verify.

In Betracht gezogene Alternativen: TeamViewer Remote, Splashtop und AnyDesk

Warum Zoho Assist gewählt wurde: Teamviewer got to expsensive cost was over what we could afford as a small business

Zuvor genutzte Software: TeamViewer Remote

Gründe für den Wechsel zu Zoho Assist: Price and features where better with zoho assist over the computation

Zoho Assist review by a company who is using the product since last five years

Kommentare: We are using Zoho Assist for the last five years and we are happy with it.

Vorteile:

It is to the point, accurate, and real-time customer support portal. Everything is transparent and logs are generated in the back end so that you can check who is doing what in your team. Granular level access can be given to technicians.

Nachteile:

Two features are missing as of now. Real-time voice chats with client and auto chat transcript mailing to the client at the end of the sesion. Otherwise, everything is good.

In Betracht gezogene Alternativen: TeamViewer Remote und AnyDesk

Gründe für den Wechsel zu Zoho Assist: We wanted a single point of contact with all other business applications and easy handshaking between them. Moreover, Zoho Assist is web-based and mobile is there also. We always wanted to go for such a platform that can help us to give 24x7 support to our clients.

Great remote access / remote support software

Vorteile:

The ease of use and ease of set up definitely made it the best option - no lag between connections and a stable connection every single time, even when using with weak wifi / data connections. The mobile app makes it simple to use, as well as the versatility of the iPhone, iPad, Android (phone and tablet) and PC / Mac apps is phenomenal and the app gets regular updates to address any bugs / introduce new features and stability.

Nachteile:

The file sharing could be improved - i.e. not needing to log into the remote PC to initiate the file transfer.

In Betracht gezogene Alternativen: TeamViewer Remote, Splashtop und Citrix Workspace

Warum Zoho Assist gewählt wurde: Pricing and support as well as ease of ue

Zuvor genutzte Software: TeamViewer Remote und GoTo Meeting

Affordable and functional

Kommentare: Positive. Easy, affordable deployment to customers

Vorteile:

Easy deployment, easy access. It’s cheaper than competing products, but manages to get the job done

Nachteile:

iOS client can be buggy and refuse to accept keystrokes. Sometimes takes longer for the host to start than competing products.

In Betracht gezogene Alternativen: ConnectWise ScreenConnect

Warum Zoho Assist gewählt wurde: Price

Gründe für den Wechsel zu Zoho Assist: Price

Zoho Remote Assist Saves Money, Protects Profits and Ensures our Organization is setup for Success!

Vorteile:

Zoho Assist is by far the best remote assistance solution that our team has used within our service territory. The ability to easily support our customers remotely and securely is paramount in our industry. The ability to remote assist across multiple devices and platforms including iOS and Android devices is a must have. The advanced tasks that allow for remote reboot while staying connected to the customers device, and more, saves time and works flawlessly. The brand specific communications that supports our corporate communications plan enables our organization to provide a consistent, seamless experience.

Nachteile:

This has been the best tool we have used in our effort to support our customers. While there may be future enhancements that we may wish to be researched, at this point, this Zoho Assist solution sets our team up for success.

In Betracht gezogene Alternativen: TeamViewer Remote und GoTo Resolve

Warum Zoho Assist gewählt wurde: Better application interface