--- description: Detaillierte Informationen über CloudTalk zu Benutzerfreundlichkeit, Funktionen, Kosten, Vor- und Nachteilen aus verifizierten Nutzer-Erfahrungen. Lies Ratings & Bewertungen und entdecke ähnliche Tools dank Capterra Schweiz. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: CloudTalk Kosten, Erfahrungen & Bewertungen - Capterra Schweiz 2026 --- Breadcrumb: [Startseite](/) > [Call Accounting Software](/directory/30083/call-accounting/software) > [CloudTalk](/software/182004/cloudtalk) # CloudTalk Canonical: https://www.capterra.ch/software/182004/cloudtalk Seite: 1 / 12\ Weiter: [Nächste Seite](https://www.capterra.ch/software/182004/cloudtalk?page=2) > CloudTalk ist ein cloudbasiertes Telefonsystem für Support- und Vertriebsteams. Mit CloudTalk ist Telefonieren einfach und macht Spaß\! Erhalte noch heute deine kostenlose Testversion\! > > Bewertung: **4.4/5** von 268 Nutzern. Top bewertet für **Weiterempfehlungsquote**. ----- ## Übersicht ### Wer verwendet CloudTalk? Smarte Unternehmen aller Größen, die das Kundenerlebnis und die Agentenleistung über den individuellsten Kanal, die Stimme, verbessern möchten. ## Kurzstatistiken und Ratings | Metrik | Bewertung | Detail | | **Gesamt** | **4.4/5** | 268 Nutzerbewertungen | | Bedienkomfort | 4.5/5 | Auf Basis der Gesamtbewertungen | | Kundenbetreuung | 4.3/5 | Auf Basis der Gesamtbewertungen | | Preis-Leistungs-Verhältnis | 4.2/5 | Auf Basis der Gesamtbewertungen | | Funktionen | 4.3/5 | Auf Basis der Gesamtbewertungen | | Empfehlungsprozentsatz | 80% | (8/10 Weiterempfehlungsquote) | ## Über den Anbieter - **Unternehmen**: CloudTalk - **Gegründet**: 2016 ## Gewerblicher Kontext - **Startpreis**: $ 19.00 - **Preismodell**: (Gratis Testen) - **Zielgruppe**: Selbstständig, 2–10, 11–50, 51–200, 201–500, 501–1'000, 1'001–5'000, 5'001–10'000, 10'000+ - **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert, Mac (Desktop), Windows (Desktop), Linux (Desktop), Android (mobil), iPhone (mobil), iPad (mobil) - **Unterstützte Sprachen**: Englisch, Tschechisch - **Verfügbare Länder**: Albanien, Amerikanische Jungferninseln, Andorra, Anguilla, Antigua und Barbuda, Aruba, Australien, Bahamas, Barbados, Belarus, Belgien, Belize, Bermuda, Bosnien und Herzegowina, Brasilien, Britische Jungferninseln, Bulgarien, China, Costa Rica, Curaçao und 76 weitere ## Funktionen - Agenten-Schnittstelle - Aktivitäts-Dashboard - Alarmfunktion / Benachrichtigungen - Anpassbare Berichte - Anruf-Transkription - Anrufaufzeichnung - Anrufer-ID - Anruferprofile - Anrufprotokoll - Anruftext-Aufzeichnung - Anrufverfolgung - Audio/Video Conferencing - Aufzeichnung - Automated Attendant - Automatische Anrufverteilung - Automatisches Telefonwahlgerät - Automatisiertes Routing - Berichterstattung / Analyse - Berichterstattung durch Erweiterung - Berichterstattung über Anrufe - CRM-Systeme - Call Screening - Call-Center-Management - Dashboard Software - Dateitransfer - Employee Coaching Tools - Feedback-Management - Gesprächsdauer - IVR - KPI-Überwachung - Kampagnenmanagement - Kommunikationsmanagement - Konferenzschaltungen - Kontaktmanagement - Konversion-Tracking - Kundenerlebnis-Management - Listen-Management - Management der Anruflisten - Multi-Channel-Kommunikation - PBX - Power Dialer - Prädiktive Wähler - Qualitätsmanagement - Rückruf-Terminplanung - SIP-Trunking - Third-Party Integrations - Umleitung der Anrufe - VoIP (IP-Telefonie) - Warteschlangenmanagement - Weiterleitung von Anrufen (Call Routing) ... und 23 weitere Funktionen ## Integrationen (27 insgesamt) - Adobe Commerce - BigCommerce - Copper - Freshdesk - Front - Google Contacts - Groove - Help Scout - HubSpot CRM - HubSpot Sales Hub - HubSpot Service Hub - Intercom - Kommo - Kustomer - LiveAgent ... und 12 weitere Integrationen ## Optionen für Kundensupport - E-Mail/Helpdesk - FAQ/Forum - Wissensdatenbank - Telefon-Support - 24/7 Live-Support - Chat ## Category - [Call Accounting Software](https://www.capterra.ch/directory/30083/call-accounting/software) ## Ähnliche Kategorien - [Call Accounting Software](https://www.capterra.ch/directory/30083/call-accounting/software) - [Software zur Anrufaufzeichnung](https://www.capterra.ch/directory/30533/call-recording/software) - [IVR Software (Interactive Voice Response)](https://www.capterra.ch/directory/30231/ivr/software) - [Call Tracking Software](https://www.capterra.ch/directory/30901/call-tracking/software) - [Telefonanlage Software](https://www.capterra.ch/directory/31101/business-phone-systems/software) ## Alternativen 1. [Ringover](https://www.capterra.ch/software/169627/ringover) — 4.7/5 (858 reviews) 2. [Nextiva](https://www.capterra.ch/software/175788/nextiva) — 4.6/5 (914 reviews) 3. [3CX](https://www.capterra.ch/software/158704/3cx) — 4.4/5 (465 reviews) 4. [RingEX](https://www.capterra.ch/software/132178/ringcentral-mvp) — 4.2/5 (1200 reviews) 5. [Zoom Phone](https://www.capterra.ch/software/208535/zoom-phone) — 4.5/5 (243 reviews) ## Nutzerbewertungen ### "My All in one and daily Driver" — 5.0/5 > **Nishant** | *4. August 2025* | Gastgewerbe | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: CloudTalk is intuitive and easy to use, with excellent call quality and reliable global connectivity. It integrates smoothly with popular CRMs like HubSpot and Salesforce, saving time with automatic logging. Features like call recording, smart routing, and analytics help improve team performance. Its cloud-based setup makes it ideal for remote teams, and customer support is responsive and helpful. > > **Nachteile**: Pricing can become expensive as you scale or add premium features. The mobile app lacks some key functions compared to desktop. Occasional glitches or lag may occur in the desktop version. Complex features like advanced routing or automation have a steeper learning curve. Also, being entirely cloud-based, it relies heavily on a stable internet connection for optimal performance. ----- ### "Cloudtalk review" — 5.0/5 > **Dhanesh** | *15. Dezember 2025* | Bildungsmanagement | Empfehlungsbewertung: 3.0/10 > > **Vorteile**: Genuine and integrations are good Name is displayed on call or double check on number is not required Shows what time the call has been done with recordings which is great too > > **Nachteile**: Sometimes the wait time is a lot Trying to change the country number is a but confusion but it is manageable. Could be better at that. > > After a few weeks of usuage the UI felt easy to use. Don’t need to recheck the number as name displays ----- ### "Looks good from a distance, but they're a mess internally" — 2.0/5 > **Adam** | *13. Juli 2021* | Unterhaltung | Empfehlungsbewertung: 2.0/10 > > **Vorteile**: The idea of the software being able to tie remote-access cell phones together is wonderful, but not fully fleshed out. Their IVR interface seems great on the webpage, but it often glitches, and calls just get dumped to a voicemail void with no message. > > **Nachteile**: CloudTalk is a young system that promises more than it can deliver. They offer apps for all sorts of connection points, and integrated systems for automation... but once you get signed up, you learn that most of it is beta software and it's SUPER glitchy. The marketing team is propping up a half-built software system. The iPhone and Desktop apps do not work reliably (if-at-all). The Phone app cannot transfer calls or take SMS messages properly. It often just quits in the background on your phone so you don't even know that your phone cannot receive calls. The system also drops entire call processes and never lets you know that someone tried to call. I've tried calling our own office phone and not been able to get through to my own desk through cloudtalk. Their support chat service says "average response time is 5 minutes" but it usually is 2-4 hours, or a couple days. No explanation why. They REFUSE to get on the phone to solve issues unless you pay 2x as much for an Expert account, which is just a sign that they do not care about anyone but their premium customers. They will NOT go out of their way to help you. I had a lot of faith in this company when we first saw a demo of CloudTalk, and thought that it would be perfect for us, but they just put too many roadblocks in the way for us to continue using their service. I don't feel like a valued customer, and I don't see any improvement in a year. ----- ### "intruitive for Both Admins and Users" — 5.0/5 > **Eyituoyo** | *10. Juli 2019* | Informationstechnologie & -dienste | Empfehlungsbewertung: 9.0/10 > > **Vorteile**: One of the most difficult issues with adapting to new software is not just getting the administrators to like and accept the software but to also get the final users of the solutions (support team) to use it with minimal setup and a short learning cycle. It was so easy for staff to make use of it right out of the box that we were running literally within minutes. Also as a Systems Administrator, nothing is better than having a clean interface to work with, you get a quick summary right on your dashboard and any function or feature you need is within easy reach. Plus with the support staff helping to iron out any and all issues that pop up, which was very few (was mostly our fault - a bad internet), we were more than happy having it as our default solution moving forward. > > **Nachteile**: For now, I don't think there is anything negative I have to say about Cloudtalk. Would love to pick a number from a selection but that's not a con. > > There are few companies that earn our respect in both terms of service and after-sales support and Cloudtalk has really impressed us. We see ourselves doing business with them for the foreseeable future. ----- ### "CloudTalk offers the best solution to our small team" — 5.0/5 > **Stefan** | *10. Juni 2020* | Marketing & Werbung | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: The most incredible feature about CloudTalk is the function to autorecord convesations and to integrate them into our current CRM (we are using HubSpot). This is very convenient when reaching out to potential clients once again after several days or even weeks have passed because I can always go back into the frame and the vibe of the previous call and seamlessly go on to the next. > > **Nachteile**: There is nothing in particular that comes to mind. Maybe the call prices per minute are a little higher than for other cloud telephone systems. > > With CloudTalk we are solving the cold outreach via phone to potentially interested customers. The benefits of the software are: Monthly payable (no annual membership required), great customer support(\!), intuitive handling and easy to use. Plus, CloudTalk works very well with most existing CRMs. ----- Seite: 1 / 12\ Weiter: [Nächste Seite](https://www.capterra.ch/software/182004/cloudtalk?page=2) ## Links - [Auf Capterra anzeigen](https://www.capterra.ch/software/182004/cloudtalk) ## Diese Seite ist in den folgenden Sprachen verfügbar | Sprache | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Strukturierte Daten