HelpDesk Erfahrungen

Efficient solution for customer support

Kommentare: When it comes to ticket management and building a better customer bond helpdesk was very easy and detailed to work with

Vorteile:

When it comes to ticket management and building a better customer bond, HelpDesk is one tool that will be on the top of my recommendation list. All the results are present in one place that makes it easy for me to take a look and enhance my performance. Everything is so detailed and simple.

Nachteile:

I don’t have such a problem with this application, my work is going on smoothly without any hassle as such.

Our experience with HelpDesk

Kommentare: We use HelpDesk for our Theme Park and answer many questions regarding our park. It comes in handy and works well overall for our needs. If there was an app for android devices, that would help our management team when they're away from the office.

Vorteile:

I like the Macros and the AI Text Enhancements

Nachteile:

Not mobile phone friendly. No available app and no way to use the Canned Responses on a mobile phone.

Needs improvement

Kommentare: Not very good. It's a simple ticketing system that I'd recommend for beginners or small businesses, but it's not suited for mid-sized companies or experienced agents. Helpdesk keeps coming out with new features that are cool but not a necessity, yet it ignores fundamental features like being able to sort your ticket list.

Vorteile:

it's easy to learn and provides an easy transition for those already using livechat.

Nachteile:

It's lacking some basic features of a ticketing system such as sorting a list or controlling default ticket status actions. The tool is also very flawed in it's design such as being unable to hide another team's shared view from the menu despite not being able to see it's contents; it just clutters the menu unnecessarily. It can also be buggy on both the application and web app such as being unable to type into the textbox after trying to tag another agent in private chat. It happens intermittently on occasion and workaround is to switch to the other platform.

Feedback from EASY-surfshop

Vorteile:

Clean overview, navigation, user experience. Also the fact that we can do all by ourselves, I mean configure and arrange.

Nachteile:

Missing feature of binding different Tickets (from different requesters) under one case.

Great platform

Kommentare: I am very satisfied and I think the company made the best decision here.

Vorteile:

It makes it easier to handle tickets. Everything is arranged very well so I can easily tell apart my open tickets or my coworkers' .

Nachteile:

Transitioning from live chat to helpdesk takes a bit of time , I wish there was a faster way.

Review of helpdesk cw

Kommentare: Overall experience is nice I’m glad that we have this opportunity for customers to get answers to their questions.

Vorteile:

It’s pretty easy to get the access to the customers that are requesting to help

Nachteile:

If you’re logged out at sometimes difficult to get logged back in

Helpdesk system user friendly

Kommentare: I really enjoy doing the tickets because it showes you where the email starts if the player replyed to the email from the biggening

Vorteile:

help desk is easy to navigate and its easy to understand with everything filtered correctly

Nachteile:

That the duplicated emails are not filtered into one, if a player sent more than one email, i will have to go filter according to email

Great product

Kommentare: Pretty good, but id like some to see more things on the main screen

Vorteile:

It it very sleek and you can quickly find all the tickets by the ticket id

Nachteile:

No complains, it could use a wasier way to see previous tickets wirh the same person

Pros and exp

Kommentare: Great experience and easy app to use for communication

Vorteile:

Easy to use and can be understand in one sitting

Nachteile:

Had no least like but it has manu fuctions

Honest HelpDesk Review

Kommentare: I enjoy my experience with HelpDesk. I am able to help customers and solve their issues in an efficient manner.

Vorteile:

The ability to communicate and chat with customers without picking up a phone.

Nachteile:

Not everyone communicates best through text.

Enjoying Help Desk!

Kommentare: HelpDesk has made our response time and accuracy much better when helping customers. Before, we were missing emails in our inbox and customers were not being responded to. Now we have happier customers and less customer emails that are missed!

Vorteile:

I love that it makes it easier for our customers to reach out to us after hours and keep track of requests. This keeps our company email inbox low as everything goes to HelpDesk!

Nachteile:

I do not like when we have blocked a spam email from sending us HelpDesk tickets, and they still come through. We request to block the email again, and the system tells us they are already blocked.

Efficient Help Desk solution

Kommentare: Even though in our business model we don't deal with as many clients as say a manufacturing company, it is still important to solve clients' inquiries on time.
Being a small company, without the integrations and the efficient management, that wouldn't be possible.

Vorteile:

The feature I like the most that influenced me to choose HelpDesk is the ability to integrate it with a plethora of different platforms and automate a lot of processes. At this stage of growing our company, we are focused on streamlining our workflow and optimizing the usage of the resources we have.

Nachteile:

I don't think there are many things they got wrong. We had some glitches and slowdowns on certain occasions. Also, I think a sound notification when a new message arrives could be helpful.

love help desk

Kommentare: I overall love helpdesk. It is very easy to use and i love it better than other things we have used for emails.

Vorteile:

i love that it is very easy to use and not complicated at all.

Nachteile:

it can be a little slow with loading emails sometimes.

Good tool for any business

Vorteile:

It easy to use and really good program and very useful

Nachteile:

Other companies that offer this kind of app, most of them are free not separately paid. Thats the only advantage of others.

Helpdesk - Dradni Group

Kommentare: We use helpdesk for tickets, verification codes and sales tracking. I am impressed with its features.

Vorteile:

I like the way it’s easy to use, the layout of it and the functionality both plans offer

Nachteile:

I dislike the introduction of the new plan rather suddenly, taking away features of the team plan.

Operations and Admin use with My Secure Advantage Inc. (MSA)

Kommentare: We love it. We use HelpDesk, LiveChat, and ChatBot

Vorteile:

We love the ability to quickly process support and/or member-facing requests through the website or the App.

Nachteile:

N/A - Support isn't available live since we are on the west coast of the United States and y'all are in Poland. Even though we have to submit tickets, support has been very quick and collaborative

Paul's Review

Kommentare: Very smooth flow for people to submit requests.

Vorteile:

Easy to use, very intuitive. Ability to add dropdowns.

Nachteile:

Adding new users to the list of people who can submit a ticket.

Great Product

Vorteile:

Userfriendly, easy to use, all information easily found.

Nachteile:

Nothing I could find - It all seemed very user friendly.

Easy to use

Kommentare: Overall an uncomplicated tool for support staff.

Vorteile:

Set up process is not complicated. Easy to use for people with all levels of tech skills.

Nachteile:

No major issues so far. I have not yet experienced any trouble.

The best HelpDesk for small business website owners

Kommentare: Customer Support was hard to get a hold of through Shopify App and took over a week to get help and then was told I cannot use my HelpDesk on Shopify I would have to start over with a new account.

Vorteile:

Features, layout, tags, spam blocking, email signature in outgoing emails, domain verification for outgoing emails so it has our email address

Nachteile:

You can not integrate with Shopify unless you start a whole new account with a different domain and email then you have to start all over from scratch. Very disappointed as I have an integration with LiveChat but HelpDesk is separate for some reason in Shopify and they are the same company.

Helpdesk does it All!

Kommentare: Helpdesk has been easy, from setup to use. It makes my life easier and everyone how creates tickets lives easier

Vorteile:

Helpdesk does exactly what it says on the tin, no fuss! it's simple and clean interface makes dealing with tickets a breeze

Nachteile:

I'd love to be able to merge multiple tickets after merging the first, sometimes we get more than one ticket with the same issue from the same person, being able to merge every ticket from them would be a massive help

Love the App

Kommentare: Love it, any down time is now spent generating sales.

Vorteile:

The simple fact that customers can come and file any questions, comments or updates in a single organized application is huge. No more missed voicemails and missed sales.

Nachteile:

I wish there was a way to automatically group new tickets that should be part of the same thread. I've noticed out less tech savvy customers will 'reply' to a ticket by creating a new ticket, every time. If there was a way to automatically re-attach the new thread to existing ticket would be amazing.

Helpful Product

Kommentare: I find HelpDesk to be an extremely powerful tool. I have yet to come across a time where I think to myself "HelpDesk should do this..."

Vorteile:

HelpDesk is a great tool when it comes to ticket management. I love how easily organized the dashboard is.

Nachteile:

I dont really have any ideas on how to improve the system.

Daily Helpdesk User

Kommentare: It's easy to keep everything online, you can acces it really from anywhere!

Vorteile:

That you can track very easy important chats or tickets that you need again

Nachteile:

That in the version that you can download for your mac only the notifications can change

HelpDesk is a great.. helpdesk!

Vorteile:

HelpDesk is simply a great helpdesk app - it does what it is supposed to and does well. It's easy to set up, admin and configure to your needs. The great benefit is integrating with other apps from LiveChat to expand or minimize your customer experience down to your needs.

Nachteile:

Sometimes I had issues finding the right settings (I was expecting them to be in different places than I've found them), but that's a minor thing that didn't have much influence on the overall experience.