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Über Mint Service Desk

Extrem flexible Service Desk- und Asset Management-Plattform mit benutzerfreundlicher Möglichkeit, mit potenziellen Kunden zu chatten.

Erfahre mehr über Mint Service Desk

Zeigt 10 Bewertungen

J f B.
J f B.
Programme Manager in Frankreich
Verifizierter Nutzer auf LinkedIn
Computer-Hardware, 10’000+ Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Flexible, easy to use, a host of features at a reasonable implementation price

5 letztes Jahr

Kommentare: I have been working on many systems, such as HP Service Manager, the CA and BMS Helpdesk solutions, OTRS, and so on. Mint is a very good surprise, ergonomics and ease of use are really incredible.

Vorteile:

The design takes into account both the user and the service desk agent experience. Its flexibility is huge. It's quite rare in today's ITSM landscape, where the current approach is to provide enough (meaning, too much, with useless mandatory fields and categories) data for steering committee reports.

Nachteile:

When you think a feature is missing and call the support, you just learn that the feature is just a setting away, or almost. No weak point!

Piotr C.
Team Leader in Polen
Computer-Software, 10’000+ Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung
Quelle: SoftwareAdvice

ITSM Software that doesn't kill your budget and time

5 vor 2 Monaten Neu

Vorteile:

- flexibility and ease to deploy in an organization - available on-premise (what is very important in our organization) - ITIL V4 certified - scalable (ready for cloud architecture - it's dockerized)

Nachteile:

- some UX improvements - calendar control should be changed - lack of API documentation in free version (had to order Enteprise)

Verifizierter Rezensent
Technical Program Manager in USA
Verifizierter Nutzer auf LinkedIn
Finanzdienstleistungen, 1’001-5’000 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Very good Asset Management tool

5 letztes Jahr

Vorteile:

I like that it has its own ticketing system integrated with it.

Nachteile:

I wish they improve and modernize the user interface.

Lukasz B.
CEO in Polen
Computer-Software, 11-50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Ease of use is the key

5 letztes Jahr

Kommentare: Mint allowed us to speed up the process of ticket management. Our previous app OTRS was not so ergonomic and fast. Now we have control on every step in ticket management.

Vorteile:

I replaced old OTRS to MINT software. It helped us in ticked management. I like ease of use and ergonomy of the software.

Nachteile:

For our purposes everything is ok. It is great for ticket management.

Antwort von OPGK RZESZOW

letztes Jahr

Dear Lukasz, Thank you for warm words. We are doing our best to make sure the product meets customer expectations.

Verifizierter Rezensent
business development latin america in Mexiko
Verifizierter Nutzer auf LinkedIn
Finanzdienstleistungen, 11-50 Mitarbeiter
Verwendete die Software für: Kostenlose Testversion
Herkunft der Bewertung

Great system

5 vor 3 Jahren

Vorteile:

It is a great system to start, if you need a powerful, easy and simple service desk and asset management, MINT is the one. It also handles more features like SLA and full ITSM. It is very easy to communicate with customers having all communication in their chat view.

Nachteile:

I like everything is very helpful and easy

Rolando G.
Rolando G.
COO in Spanien
Verifizierter Nutzer auf LinkedIn
Animation, 2-10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Very good tool

5 vor 12 Monaten

Kommentare: Very happy with the software and the service.

Vorteile:

During our periods using it, it was very simple and organized software to cover our needs.

Nachteile:

Some graphic designs of the interphase could be improved.

Constance K.
Supervisor in Kanada
Bankwesen, 10’000+ Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Excellent

5 vor 2 Jahren

Kommentare: Very professional and fantastic service

Vorteile:

Very flexible. Asset management combined with service desk in a really good way. Chat oriented communication.

Nachteile:

At the beginning it might be difficult to understand the whole concept of the system but once you get into the details it occurs that it's really powerful in terms of configuration and adoption to the organisation in which it works.

Antwort von OPGK RZESZOW

vor 2 Jahren

Thank you for reviewing us. We are working hard to improve the overall onboarding experience.

Maria fabiola G.
Maria fabiola G.
VP Business Analysis SR Manager in Mexiko
Verifizierter Nutzer auf LinkedIn
Finanzdienstleistungen, 10’000+ Mitarbeiter
Verwendete die Software für: Kostenlose Testversion
Herkunft der Bewertung

Very usefull

5 letztes Jahr

Vorteile:

Its easy and intuitive To use . Friendly interfase Without any doubts its a excellent sw option

Nachteile:

Nothing to add at this moment .... thanks

Mohd azfar M.
Application Consultant in Malaysia
Informationstechnologie & -dienste, 11-50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Great new comer

4 vor 2 Jahren

Vorteile:

Ease of use. Chat oriented communication.

Nachteile:

As the system is new, not all features available but current features already enough for helpdesk and asset management.

Antwort von OPGK RZESZOW

letztes Jahr

Thank your for your review. We are working hard to improve our solution.

Nicholas M.
Analyst in Kanada
Computer-Software, 5’001-10’000 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Great software

4 vor 2 Jahren

Vorteile:

Breaks down something as complicated as asset management into a relatively easy concept to understand and implement within a company.

Nachteile:

Initially tough to figure out. There is a steep learning curve