Proliant Erfahrungen

Very Satisfied Proliant User

Kommentare: I have been extremely satisfied with Proliant since day one. If there is ever an issue [SENSITIVE CONTENT] gets us righted and if she can't she facilitates communicate with parties that can.

Vorteile:

Proliant is easy very to use, especially if you have used any type of record management (QuickBooks, Salesforce, etc). The website is user friendly, reliable and fast.

Nachteile:

My only concern is the services that the software provides that I DON'T know about. I learn something new weekly. [SENSITIVE CONTENT], our Service Representative, teaches us something new all the time.

Proliant Review

Vorteile:

How timekeeping is integrated with the payroll side. Employees are able to make demographic, W-4 and various other changes themselves.

Nachteile:

Getting state and local taxes set up in the system is A LOT of work. The way the system looks at a new salaried employee. For example: Our pay period runs the 1st - 15th. We have an employee start on the 16th (beginning of a new pay period). The system requires a pay rate to be in the system for the pay period prior to when they started in order to get the 1st - 15th payroll processed. The system should be able to see the pay rate and DOH is effective 5/16 and know this employee would not get a check for the 1st - 15th pay period.

Need more support

Kommentare: I like Proliant and I appreciate all of Daron's efforts to help us. We are a needy customer, and I acknowledge that.

Vorteile:

The reporting tools in RPO are very powerful and work pretty well.

Nachteile:

Attendance on Demand is completely over engineered for our needs. It's very frustrating trying to learn the system, is not intuitive, and is inflexible for what I want it to do. I really like having a dedicated account manager, but I often feel they are stretched too thin. Training on the system has been difficult. The training documents are not helpful at all because these are not configured for our particular setup, especially as it relates to Attendance on Demand. In the reporting tool, I've asked about a DOZEN different people in different departments to help me configure one specific report: A snapshot of the active employees on a given day in history; I want to be able to pull a simple report saying who was actively employed on October 22, 2019, for example... NOT who are the active employees TODAY with data from that time period. I've requested this from my account managers (4 different people), client relationships managers (2 different people), and trainers (3 different people). No one has been able to support me on this simple request.

Proliant Review

Kommentare: I love the customer service and that I have one person to go to for payroll, one fore Benefits, and one for GL. They are all so quick to get back to me if I call or e-mail. I love their friendliness, knowledge, availability, and willingness to help.

Vorteile:

The ACA and Benefits have been great! The payroll system/employee information part has got some getting used to. It's different and has a lot of tabs compared to other software programs I have used.

Nachteile:

Reporting- I already commented on this in the previous page and have talked to Proliant employees about it. I have to admit I have not had any follow up on the improvements you are making.

I have Taken Proliant with me through 3 job changes

Kommentare: I started using Proliant 6 years ago with a different company. I have since implemented Proliant in 2 other companies. The implementation has always been smooth. Proliant team is knowledgeable, professional and efficient. I can always find what reports I need in the report options, and if I can't, my support team is always willing to help build a custom report. Onboarding is a god send. Super easy for the administrators as well as the employees. Overall from start to finish, Proliant has everything we need. Payroll, Onboarding, HR functions, Document Storage.

Vorteile:

I love how user friendly it is. If you don't know something about the system, you can pretty much use the help/training to figure it out. If not there is always personalized support. I also love how responsive the Proliant team is. If there is ever something I need, I hear back the same day and get a very quick turnaround time.

Nachteile:

Additional State Specific HR laws. Also Industry Specific laws/regulations.

Proliant are Industry Leaders

Kommentare: I would highly recommend Proliant for all Payroll & HR services. They have proven to us to be the industry leader!

Vorteile:

Proliant was the best decision for our organization in 2014 because they were by far the industry leader in understanding the Affordable Care Act. As a multi-company with mostly hourly employees we needed professionals that could guide us through the law and help us be and stay compliant. We were able to continue to be an E-verify employer with the Talent Acquisition & Hiring feature. Proliant's commitment to providing employers with tools to navigate the ever changing laws brought them to the top again during the Covid-19 Crisis and reporting for the PPP loans and tax credits. They provided weekly webinars to their clients and offered great customer support.

Nachteile:

Although the software is user-friendly, I would like to have available training sessions with professionals.

Proliant experience

Kommentare: Overall pretty satisfied. There always room for improvement

Vorteile:

I like the ability to have everything in one place. Payroll, benefits, performance management

Nachteile:

The customer support. The timeframe to respond to a challenge.

Proliant Review

Kommentare: Overall I like Proliant a lot compared to the other payroll companies I have used in the past.
I love the fact that I can always talk to the same person and if I have a question it gets answered right away and I don't have to call 10 times and talk to a different person each time and my problem never gets resolved like it was with my previous payroll companies, and if I leave a message my calls get returned in a timely manner.

Vorteile:

The easiness of using it. Once you learn how it works it's easy to find what I need and to input payroll, as well as put in deductions for my employees.

Nachteile:

The reports for work comp audit could be easier to find and use. I always have trouble making sure I'm not sending in the wrong dates for the audit from year to year. What makes it hard is the date of the checks versus the dates worked in that period, to make sure it lines up from year to year without overlapping. I don't want to pay work comp double because of sending the wrong dates.

Easy to use

Kommentare: I have worked with over 5 different payroll providers and Proliant is by far the best in all aspects.

Vorteile:

It is very easy to use and is set up in a very practical manner.

Nachteile:

I do not have really any dislikes, maybe that it makes me change my password as an admin to often.

Good value, good features

Kommentare: Proliant has been great for integrating with our benefit company, and has helped us with many other tasks that we were handling manually. Things like payroll go very smoothly for us, and most day-to-day things flow smoothly. I honestly had no idea before we had Proliant how much of my day would be spent using it!

Vorteile:

With some training, this product is somewhat easy to use. Things aren't always in what we would consider the logical place, but once you get used to that, it's fairly easy to find your way around. We love the applicant tracking feature, and I appreciate the variety of reports I can get out of the ReadyPay system.

Nachteile:

It can be confusing for employees, many of whom have to have one username and password for ReadyPay and a completely different username and password for NovaTime. I understand why that is, but it's frustrating for my employees. Setup was not nearly as easy as we were promised, and while much of that was due to the ancient system we were using previously, it was hard for our very small office to give it the time it required. There are still things that aren't quite to our specifications, and it's likely that they never will be.

Great People, Clunky Software

Kommentare: The people who work there are great and very helpful! The software itself is a little clunky. Other HRIS solutions are a little user friendly but I get that it is difficult to be all things to all people. I had hoped development would be a little more nimble and our client feedback would be a bit more valuable.

Vorteile:

It's functional. We love the service and the people at Proliant.

Nachteile:

It's not that user friendly. The modules don't meet all our needs. ie. PTO tracking, training, performance management, compensation

IDA's Review

Kommentare: I absolutely love Proliant and our customer service rep, [SENSITIVE CONTENT].

Vorteile:

I like the ease and accuracy of the actual processing of the payroll.

Nachteile:

The difficulty in new employees setting up access to the time clock.

Proliant review

Kommentare: Our needs have outgrown the Proliant system.

Vorteile:

It is very basic, uncomplicated. The reps are nice.

Nachteile:

We have very little control over anything in the system. Many updates (i.e. terminations, updates to GL-related reports) require tickets to be submitted to Proliant support teams rather than allowing us to make the updates ourselves. The turn around time for Proliant support varies widely from a day to several months.

Excellent payroll software

Kommentare: Excellent payroll solution, great for tracking benefits, scheduling and labor metrics.

Vorteile:

Product is easy to use and integrates well with out existing platform.

Nachteile:

Attendance On Demand is the time clock portion of the software and is a separate system. Occasionally run into issues between the two and need assistance to resolve.

Fantastic service and implementation support

Kommentare: Fantastic. Everyone who has worked with our staff was hospitable, welcoming, and professional. Response to the very few issues we encountered was swift and accurate.

Vorteile:

Proliant is intuitive to use and training is included to get started. Onboarding team was fantastic to switch our payroll from another vendor's two products in a very short window. Reporting is very flexible in filtering and output options.

Nachteile:

I've been completely satisfied with Proliant software.

Switch from ADP

Vorteile:

Everything about Proliant has been easy compared to all other systems. User friendly & customer support is amazing!!!

Nachteile:

I don't love that the Time & Attendance piece is a separate systems.

Payroll

Kommentare: Very good

Vorteile:

Easy for payroll processing. Easier report writer function.

Nachteile:

Tracking employee comp time. We have to make the PTO tracking work for this.

Easy To Use HRIS With A Budget Friendly Focus

Kommentare: Proliant is an overall efficient HRIS suite that can deliver on a budget.

Vorteile:

Proliant features a suite of easy to use HRIS. The implementation is not a long an drawn out process based on my experience and business size. The price is in line with the features.

Nachteile:

Some services that Proliant offers are sub-par and can use better customer service. We use the full tax services that Proliant offers and though the services are full-filled, the customer services of the tax team is lacking. Takes multiple queries to receive a response and the response time is below par. Next is the Attendance On Demand time keeping module, this is by far my least favorite or I should say the worst part about Proliant's HRIS. If you are looking for a simple but dated time keeping system then you should have no issues. But if you are looking for a technically up-to-date system to track time, manage time keeping, and have real time analytics then this is not the one for you.

A great product for the money

Kommentare: I like working with the proliant team, they answer all my questions.

Vorteile:

I like the ease of the product. it's very easy to use.

Nachteile:

The problem in my opinion is that it's not very intelligent , many of the onboarding process is very manual.

Proliant Review

Kommentare: We really enjoy our customer success manager but some of the implementation team members (specifically time and labor implementation) was difficult tow work with.

Vorteile:

We really enjoy the time and attendance portion of the software. It is also easy to navigate clocking in and out. We also enjoy it from an administrative perspective and reporting is easy to navigate.

Nachteile:

Not mobile friendly... this has been hard for our employees to adjust to.

Painful implementation and usage

Vorteile:

There are a lot of customizable features.

Nachteile:

The customizable features only work in certain ways and and is not the most user friendly. Some parts purchased at the beginning still do not have a working solution almost 2 years in.

Review

Kommentare: okay. overall ease of use. norm moore our account manager is great. very responsive.

Vorteile:

Overall ease of use .................................

Nachteile:

time clock's do not work very well. PTO accrual features do not work for our company. time and attendance seems mediocre compared to others. on-boarding could be better, reason we don't use, person that did the initial review wasn't very good

Proliant Review

Kommentare: The software could be better but we stay because of the excellent service and support we receive

Vorteile:

I want say implementation was easy but it was well managed by the Proliant team

Nachteile:

timekeeping feature goes down every time an upgrade is performed which is very frustrating to me and to the employees

Manufacturer

Kommentare: Primarily used for payroll processing and time clock management with PTO leave administration.

Vorteile:

Robust features with a low cost value proposition with a fairly stable online platform and reputation.

Nachteile:

Some of the employee settings during onboarding are not easy to find due to infrequent use by a small employer with light turnover. The system is very thorough with lots of features and controls so it does take some experience and use over time to become an "expert" user. Designing a way to simplify these would be beneficial to small employers that do not experience a lot of turnover.

Great Customer Service

Kommentare: Customer service has always been amazing. Staff is VERY helpful.

Vorteile:

Software is very easy to use. I was pretty new to payroll when we moved to this software. The functionality of the software makes sense and moves you forward step by step.

Nachteile:

Covid entries were a bit tedious, but it had a short term use.