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Über Commusoft

Commusoft ist eine All-in-one-Servicesoftware für Klempner, HLK, Elektrik und sonstige Wartungsunternehmen ab drei Mitarbeitern.

Erfahre mehr über Commusoft

Vorteile:

The product is easy to use and was integrated into the business very smoothly.

Nachteile:

No real issues can be a bit slow but more likely our internet speeds.

Bewertungen zu Commusoft

Durchschnittliche Bewertung

Benutzerfreundlichkeit
4.7
Kundenservice
4.8
Funktionen
4.6
Preis-Leistungs-Verhältnis
4.6

Weiterempfehlungsquote

9.2/10

Commusoft hat eine Gesamtbewertung von 4.8 von 5 Sternen basierend auf 198 Nutzerbewertungen auf Capterra.

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Nutzerbewertungen filtern (198)

Phil
Phil
Director in UK
Verifizierter Nutzer auf LinkedIn
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Reliable, advanced, bespoke software that I genuinely couldn't run my business without.

5.0 vor 6 Jahren

Vorteile:

Apart for the ability to seamlessly control every aspect of my business, from the initial customer inquiry all the through to invoicing, it's the customer support and wide range of industry-specific knowledge which the Commusoft team delivers that sets them apart from the competition. I really don't know how I managed before using Commusoft. Commusoft is constantly evolving and updating. Whenever I think of a function I would like to see available it's usually already been thought of and in the process of happening.

Simon
Managing Director in UK
Versorgungsunternehmen, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Exquisite

5.0 vor 2 Jahren

Kommentare: Since incorporating Commusoft in to our business in 2012, the software has assisted us greatly in developing and growing as a business. They are constantly working on new updates and developments to improve the software and add new features and if you do have any issues along the way, they are always on hand to assist you with client support.

Vorteile:

It covers almost everything we need from the diary, invoicing, estimating and key reporting.

Nachteile:

Integration (transfer of date) with Sage can be problematic. It wasn't always problematic but has been more recently.

Gemma
Operations Manager in UK
Elektrische/elektronische Fertigung, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

A great tool for running our company

5.0 letzten Monat Neu

Vorteile:

Ticks all the boxes needed to run our plumbing, gas, electrical, minor building works company. We use it for diary management, invoicing, contacting customers and much more. It helps run our company efficiently.

Nachteile:

The support is done over email, there isn't a specific number we can call to talk to somebody over the phone. However, they usually respond quickly.

Martin
Heating engineer, Director in UK
, 2–10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Experience with commusoft

3.0 vor 7 Jahren

Kommentare: When you first start you should be given more one to one help, then mistakes wouldn't happen.
Bit disappointed with the diary and other features, cant understand why I've not been set up on the new system yet which looks a lot better.
Seem to be having lots of problems with the two systems together quick books and commusoft.

Vorteile:

Customer data base, quick to find out what you have done at a property,

Nachteile:

need more training on how to use the software, now ive been using it a while, I'm sure there is plenty of bits I'm not using that I could be using

Antwort von Commusoft

vor 7 Jahren

Hi Martin, we appreciate users have different roles/skills within a business, so we provide users access to our knowledge base which contains videos/guides about how to use the system. We have training programmes for 1-2-1 training, walking clients through the system and provide consultation on how to adhere to best practises when using the system. Let me know if you want more details. I've checked with the technical team regarding QB and cannot see open tickets with you on this, please email [email protected] who will be happy to help. As much as we would love to have all our clients on the new version, the process is not a simple software upgrade and much more like moving from one software to another. This means the process is longer and more complex. We¿ve already started migrating clients as part of the beta program so we can make sure we are ticking all the boxes as your data is important to us, as it is to you.

Waleed
Office Manager in UK
Hausmeisterservice, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Using Commusoft as a Property Maintenance firm.

5.0 vor 2 Monaten

Vorteile:

The ease of scheduling jobs for our engineers. The system allows our engineers to have the Commusoft app on their phones to see their diaries and fill out job updates for the team in the office to have all in one place. We can then send out job reports and invoices from the Commusoft system straight to clients.

Nachteile:

Storage issues arise from time to time which require us to individually go into old jobs and delete pictures/videos.

Harry
Director in UK
Bau, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Review from a plumbing company

5.0 vor 4 Jahren

Kommentare: Excellent, Once it’s all set up which does take a little time it makes us so efficient.

Vorteile:

Love this software, we upgraded to commusoft from cheaper alternatives and will stick with commusoft. All engineers love the app, Far easier for everyone to use. Can store photos/videos/certificates on each job. Estimating/invoicing great too. Also great integration with accounting software

Nachteile:

Only thing I would love is a refresh button on the app, as there can be a slight lag sometimes.

Lawrence
Lawrence
Director in UK
Verifizierter Nutzer auf LinkedIn
Bau, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Great product, forever evolving and moving forward with our expectations

4.0 vor 6 Jahren

Kommentare: We have solved our struggle with annual service reminders and recording the effectiveness of our marketing campaigns. We are very happy with the product and cant see us using anything else for the foreseeable future.

Vorteile:

The seamless continuity between the diary and job booking/logging/location recording is a great asset to our business. As a mere glance we can see what engineers are encountering issues, areen route to appointments or have completed tasks.

Nachteile:

The inability to merge duplicate entries. Be this customers, or duplicate jobs. As with any system some human error is unavoidable. We really wish that duplicate customer records could be merged or hidden so as to avoid future confusion or conflicting data.

Christopher
heating engineer in UK
Baumaterial, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

very good software for our heating buisness

5.0 vor 3 Monaten

Vorteile:

It takes the stress out of managing invoices, diary maintaince, job scheduling and is really easy to use. it allows us to create customer profiles and have all the work carried out at hand easily to monitor over the years

Nachteile:

sometimes it does not always link to our accountancy software- we have to manually rest it

Gemma
Accounts Manager in UK
Bau, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Seamless job management

5.0 letzten Monat Neu

Vorteile:

It is such an easy to use system, we can monitor ongoing works, check engineers notes, store images and invoice from one place.

Nachteile:

It would be nice to be able to transfer tenant addresses when a landlord moves home.

Pauline
Manager in Irland
Bau, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Game Changer

5.0 vor 2 Monaten Neu

Kommentare: I really like this app - its a game changer

Vorteile:

It keeps track of all jobs and customers - The reporting is excellent

Nachteile:

Can be hard to to put some things on - but it takes practice

Selena
Director in UK
Bau, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Amazing

5.0 vor 2 Jahren

Kommentare: Brilliant, love it

Vorteile:

Very easy to use, store all the info a business like ours could need, integrates with Xero and Stripe which save us lots of time, no need for any paperwork, could not live without it.

Nachteile:

Only minor annoyances.... Doesn't seem to work well on mac (home computer) not sure if this is my computer though or if I'm doing something wrong but it has lots of buttons missing and only half a screen etc... the engineers complain about the app sometimes, the diary being on the complete wrong day, I have noticed its a lot better since it has been updated. It takes 4 clicks to print 1 invoice! You cant amend service sheets from the office, I understand why but its very annoying when they have done one mistake like not clicked rented. You cant see feedback on the diary when you hover over each job, you have to type in every job number into another tab as when you click view job from the diary you loose your dairy day so have to keep going clicking back to the diary, please let us see feedback from the diary when you hover over the event. This is one of my biggest hates about commusoft, when you open the side bar eg view diary event from the job page, if you want to close that side panel this comes up, and you have to click this to close it, really hate this. Are you sure you want to close side panel? Yes No, it would be so much better it you could just click off it like you can when you open a service cert, you can view it then click the main page and it just closes (emails do it as well, really annoying)

Michael
Director in UK
Bau, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

The best CRM for plumbing and heating engineers

5.0 vor 3 Jahren

Kommentare: I have used Commusoft for 8 years. Very few problems. Their support ticket system works very well. Our customers are impressed with the detailed job reports, record keeping, invoices, service reminders and automated communications. I am not the most organised person so without this I would be lost. We have records of every visit, quote, invoice and part fitted for every customer over the last 8 years. It takes time to use but it’s worth it.

Vorteile:

Detail of record keeping such as appliance, stop cock and gas meter location. Integrates with Xero very well for invoices, debtors etc. Detailed reporting for sales, profit and engineer performance. Sending service reminders and booking confirmations by SMS or email. Let’s customer know when the engineer is on their way. Uploading images and files to the job. Adding and saving parts to the job. Digital safety certificates, service/commissioning records, job reports, invoices and statements. Engineer job questions when they arrive or leave. For example “what parts did you use, have you put a sticker on the boiler”.

Nachteile:

It is not the quickest to use but it is continually improved so I am sure they will make it more efficient to use.

Georgina
Office Manager in UK
Bau, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Fantastic Software! Amazing Support!

5.0 vor 5 Jahren

Kommentare: Our experience with Commusoft has been first class in all aspects including the informative and comprehensive documents provided to help with the migration to the new version and the brilliant software. I wouldn't hesitate to recommend Commusoft to anyone looking for a fantastic, easy to use system with plenty of functionality!

Vorteile:

We have recently upgraded to the most recent version of Commusoft and absolutely love it! The software is very user friendly for both office staff and engineers. There is a lot more functionality within the new version which makes everything much easier and quicker. We were a bit apprehensive about making the leap to the new version however the support we have received in both the pre and post migration calls and the training calls has been absolutely fantastic and we couldn't have wished for more!

Nachteile:

There is nothing about the new version of commusoft that we don't like and we can't wait to keep discovering all the new features and learning how to get the best from the software (all of which is provided by the amazing support team).

Karen
Company Director in UK
Bau, 11–50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Job Management Software

5.0 vor 5 Jahren

Kommentare: Saves us time which obviously saves money Customer communication with regard to jobs/diaries is more up to date Easy to use app Great training

Vorteile:

After extensive research into various job management software we found that a lot of software which looked good on the surface was actually only good for basic functions and once you started looking more in depth it became clear that they were built for smaller business with only a couple of staff. Commusoft was very different, yes it looks good on the surface and does the basic functions BUT more importantly it also has much more in depth and comprehensive performance in the background. It enables diaries to be updated easily and quickly with full details, it enables text/email messages to both engineers and customers. The customer intergrations from Xero worked smoothly and the link works well. We now also use it for tracking vehicles and it has saved us money from the seperate tracking software we used to use. With any software there are also things that we would like improved and any comments and improvements suggested are email in and the staff behind the scenes as such seem to welcome these and put them in the mix for potential updates in the future.

Nachteile:

The next package up is more expensive BUT does allow for auto input of suppliers invoices, we would like an option of having this available for office staff without increasing the monthly price for engineers who only have app access and engineer capabilities on the app so never use some of the brilliant features of the software.

John
Owner in UK
Maschinenbau oder Wirtschaftsingenieurwesen, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung
Quelle: SoftwareAdvice

Commusoft review

4.0 vor 3 Jahren

Kommentare: We really like it. We couldn't be without it now.

Vorteile:

We have been using Commusoft (paperless plan) for over 4 years now and we could not work without it I like the fact that it can easily scale with our business and the ongoing feature releases and development shows how much is reinvested into making it great, and they're all included!

Nachteile:

Not a downside but feature updates are quite frequent and sometimes it's difficult to keep on top of the new releases..Set aside a couple of hours a month to review what's the new features are have and how they can improve yours and the customers experience. Like sharpening the saw really.

Paul
Director in UK
Elektrische/elektronische Fertigung, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Great software product

5.0 vor 5 Jahren

Kommentare: Being a small business we ran with manual records before finding Commusoft. It's become an essential time saving customer management tool.

Vorteile:

The software is user friendly . It makes managing the process from enquiry to invoice and payment very easy. It helps us provide great customer service which is really important. Reporting features help with general business management. There are areas of the software that we aren't using fully and are looking forward to getting these set up to further support our business. The support team are quick to review and help us resolve any problems, despite being by email only. Other companies could take a leaf out of their book.

Nachteile:

Can't see any cons with the software or support. Slightly frustrating to run out of space, but that is being resolved.

Amy
Admin Assistant in UK
Bau, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

G Jassal Review

5.0 vor 2 Jahren

Kommentare: We love working with Commusoft! The staff are amazing and provide great support for anything big or small that you need help with.
The system is incredibly easy to use and there is a great knowledge database for anything you need.

Vorteile:

As a small team Commusoft makes it easier for us to communicate between users and engineers. We love the ease of the system and how there is a knowledge database to answer any questions. The staff are always lovely and provide excellent service with any questions we have.

Nachteile:

We provide quotations for our clients and would love to have the feature of a dropdown for additional options with our estimate templates, as at the moment we are copying and pasting the information.

Jill
Office Manager in UK
Bau, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Brilliant Plumbing & Heating Software

5.0 vor 3 Jahren

Kommentare: We have used Commusoft for almost six years now. I think since we have made the change we have realised the value of the software and how much it helps us be in control of our business.

Vorteile:

I like how the software can be accessed via any computer at any time of day. I also like the fact that you can pull various reports, to see what invoices are due, which jobs need invoiced so you know what still needs to be done. We also integrate with Xero which works very well.

Nachteile:

I suppose the cost factor is something to consider. Although it's a very valuable software, some items or upgrades can work out expensive overall. But I do feel we would be lost without it.

James
Director in UK
Bau, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Part of the team

4.0 vor 5 Jahren

Kommentare: Allows us to track engineers progress throughout the day, provide customers with professional estimates and allows them to be accepted online. The telephone support is very helpfully and a requirement for us but not available on the basic package.

Vorteile:

Being able to look back over completed jobs, and see who attended what they did, how long it took. Sending estimates, test certificates, invoices direct from one system to have all in on place Storing photos before and after works have been completed for future records

Nachteile:

Hard to get the required reports from the software, eg value of estimate won by which estimators

Calvin
Director in UK
Bau, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Software our Company couldn't be without

5.0 vor 4 Jahren

Kommentare: A Fantastic piece of Software that our Company has been using for 5 years and wouldn't be without!

Vorteile:

Commusoft is loved by all its users from the Office team to the Engineers it is simple and easy to use. The history and notes section saves our Engineers allot of time, and monitoring the diary is very easy. The fact that it can be linked to our accounting package has been an added bonus too!

Nachteile:

Regarding Notifications it only deletes for one person not everybody who was assigned which makes the process longer when clearing your own Notifications.

James
Heating engineer in UK
Bau, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Upgarde your buisness

5.0 vor 2 Jahren

Kommentare: Commusoft has changed how my heating and plumbing business runs and stores information. It has allowed the business to take the next step. I have recommended commusoft to many people as it will help any size company, from a one-man band to a large company. Could not recommend it enough.

Vorteile:

The diary service with keeping all information bout past jobs in one place.

Nachteile:

I wish there was more accessible information available on the app or able to change information on the app better.

Katrina
Office Admin in UK
Verifizierter Nutzer auf LinkedIn
Verbraucherdienste, 2–10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Training calls

4.0 vor 5 Jahren

Kommentare: Commusoft has made a massive difference in the daily running of the business, from booking jobs in to quotes and invoicing customers. We can now keep track on previous customers, send out service reminders, leave notes for the future, etc. Thank you to the support team for all the support and training.

Vorteile:

There is so much to the software to help make the daily running of the business more efficient. The training calls were great, on everyone I learned so much more about what it could do and how to make it better for us as a company. Support team gave us so much support on every call and helped us critique the system to improve it for our business. Would definitely recommend the training calls and the system.

Nachteile:

There is so much to the system it is difficult to know everything, but thats why it is so important to have the Training calls.

Greg
Director in UK
Elektrische/elektronische Fertigung, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Electricians

5.0 vor 4 Jahren

Kommentare: I can say the overall use of this is fantastic and have and would always recommend the software.

Vorteile:

1 - All jobs sent to our electricians. 2 - No lost paperwork. 3 - Pictures of all jobs. 4 - Easy to use

Nachteile:

I do not have many cons about this other than. If you have more than one person with the same name and you have a lot of people, you can not see the second name fully when adding jobs. You can not bulk delete notifications do if you have a big build up. You can not use this feature.

Steve
Director in UK
Bau, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

SR Hall ltd review of Commusoft

5.0 vor 2 Jahren

Kommentare: Absolute brilliant software and works well in our company.

Vorteile:

We like the way it Integrated with our accounts package and the ease of transferring data form Commusoft to Sage. The programme is also useful in planning your workload for the day and week ahead. You are also able to keep clients up to date with all works going on and keeping all materials updated and costed.

Nachteile:

Set up was a bit tricky but support were brilliant.

Lynn
Office Manager in UK
Bau, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Clever & time saving software

5.0 vor 3 Jahren

Kommentare: Excellent and friendly staff and very helpful

Vorteile:

Very easy to adapt to - lots of things it can do but equally if you don't need or want the extra functionality then you don't need to use it - keeps things simple! Game Changer

Nachteile:

There are still lots of things i need to adapt or personalised and being a techno phobe can be daunting - and now getting the time to do it whislt using it (but thats really down to me and my time management)