Wir helfen Unternehmen in der Schweiz
seit 15 Jahren bei der Softwareauswahl
Über Zenvia Conversion
Vereinfacht die WhatsApp-Kommunikation zwischen Kunden und Unternehmen und hilft dabei, das Wachstum im Messaging-Zeitalter voranzutreiben.
Easy to integrate with other apps, in general is this.
They are a young and smaller company than the big brands, so they need to continue with the hard work to grow and meet all the needs that a conversational contact center requires.
Nutzerbewertungen filtern (358)
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Nutzerbewertungen filtern (358)
In Betracht gezogene Alternativen:
Need more automation and a better phone app
Kommentare: Good, easy to use, need more features, more detail reports, forcast.
Vorteile:
Easy to use, friendly. easy to integrate with other apps, in general is this.
Nachteile:
We don't like the app to ios, we need a catalog of products or services, we most have this feature, and more automation.
Antwort von Zenvia
vor 2 Jahren
Thank you! We always count on your valuable feedback to keep on improving.
In Betracht gezogene Alternativen:
Futures an costumer support
Vorteile:
The app is very friendly and easy to use, the stats are very useful, is good idea to integrated with Facebook messenger and Sirena could work as omnichannel very soon.
Nachteile:
The app is a great idea, but still, with some technical problems such as the integration with messenger that is not working on the mobile, the customer support is so slow to answer and many times they don´t have the knowledge or decision power in order to solve the issues, to be honest, is the worst part in Sirena
Antwort von Zenvia
vor 3 Jahren
Hi Mayte, Thanks for your review. We value your feedback and are thrilled you're enjoying Sirena I appreciate your comments. We're always improving our product, so I'll pass this off to the team to take this into account. Best, Luis
You are on time to change
Kommentare: Not practical, not usefull. You are an organization very desorganization.
Vorteile:
The idea is good.
Nachteile:
That always has trouble
Antwort von Zenvia
vor 2 Jahren
This is the most painful review to receive, not only is it a low rating but there is no opportunity for improvement. Has it been the worst? Why has it been? This review was sent last year. Have you managed to use it again? Now the platform is much more robust, allowing more messages, functions and channels such as Instagram. Looking forward to having you with us again.
Review
Kommentare: managing a big quantity of leads thru WhatsApp is insane, Sirena help us doing this, nice and easy
Vorteile:
ability to organize leads and set reminders because of the integration with WhatsApp messenger
Nachteile:
It lacks a funnel view of the customers
Antwort von Zenvia
vor 4 Jahren
Hi Diego, Thanks for your review. We value your feedback and are thrilled you're enjoying Sirena I appreciate your comments. We're always improving our product, so I'll pass this off to the team to take this into account. Best, Luis
julia's review
Vorteile:
Easy to use Intuitive Feels like using whatsapp web
Nachteile:
Poor reports. I manage a team of 30 analysts, who talk to clients on Sirena all day long. I cant control which analyts has the longe reply time, how many clients are online waiting for a reply and for how long... etc
Feedback
Kommentare: The implementation/ onboarding could be better. I would like to receive a training.
Vorteile:
Whatsapp interface. Team works, status of each interaction.
Nachteile:
Dashboards and the possibility to continue custo er journey. Sirena stops when custom do a purchase
In Betracht gezogene Alternativen:
Friendly user
Kommentare: Very good!
Vorteile:
Very friendly and real time information on sales
Nachteile:
Few analytics and reports Would like automatic reports
Antwort von Zenvia
vor 2 Jahren
Thank you, Stephanie ! We are glad to read your review and I'll be reporting your comments to our team. About the reports, they update automatically. Could you give an example of what is on your mind? It'd help a lot the team of developers. Thank you for the feedback once again, It inspires us to continue working and improving.
The most
Kommentare: I like it because its easy and quick to learn how to use it.
Vorteile:
I like the easy way to manage the app and to work in it.
Nachteile:
That we have to open every 24 hours a conversation in whatsapp instead of having it open until we close the lead.
Intuitive and value-oriented
Kommentare: I recommend Sirena as the best solution, at least in LatinAmerica, for managing whatsapp for sales teams.
Vorteile:
Sirena has a simple and whatsapp-like design, that makes it very intuitive to be used. Really simple. In terms of functionality it counts with almost all you need, without complexity.
Nachteile:
The platform is not so stable. Frequently appears delays in messaging sent/received, and sometimes the platform has some functions not working well. The customer support in many times do not have a solution or an estimation of when the problems would be solved.
Antwort von Zenvia
vor 2 Jahren
Hi Jorge! Thank you for your review, we appreciate it. We've worked hard the past year to fix all these bugs you mention. Did you notice the difference? Let us know. Best regards.
A solution for your digital team!
Kommentare: It has been wonderful! An excellent team to work with. 100% recommended
Vorteile:
Sirena helps with teams to comunicate with an unique and automatized channel, such as WhatsApp. The integration with severals tools allow to external software, but, the most like about the software is the possibility to use one WhatsApp number for all my team!
Nachteile:
A bot developer option, massive sending message to your opt-in contactas
Antwort von Zenvia
vor 4 Jahren
Hi Richard, Thanks for your review. We value your feedback and are thrilled you're enjoying Sirena I appreciate your comments. You'll probbably be glad to know that we launched Sirena Bots and soon we will have the chance to send massive templates to your contacts, hope it fits with your needs. Best, Luis
Great CRM
Kommentare: Excellent platform to communicate with clients through WhatsApp
Vorteile:
The WhatsApp integration is a powerful feature to communicate with clients.
Nachteile:
Not much features for a call center operation
Antwort von Zenvia
vor 4 Jahren
Hi Nicolas, Thanks for your review. We value your feedback and are thrilled you're enjoying Sirena I appreciate your comments. We're always improving our product, so I'll pass this off to the team to factor into future updates and enhancements. Best, Luis
Marketing Uses
Kommentare:
We work faster, easier and more organized, it makes the reports more efficient and easy for users to understand.
Is a great tool for the marketing team
Vorteile:
The part that is most functional to marketing area is the reports of results, clients and media. I like that its very easy to use, no need an exhaustive training to the users. The sales persons can use it like a helpfull tool and we can handle what they load into the database
Nachteile:
Sometimes the sales or comertial managers demand some fields or filters that its a little complicated to ask Sirena to develop it
Antwort von Zenvia
vor 2 Jahren
Thank you Laura! We always count on your valuable feedback to keep on improving.
Great CRM & Chat Software
Kommentare: It is a tool that is constantly evolving and that allows us to use its new features in order to provide the best experience to our contacts and prospects. As I mentioned previously, for us the main problem that we were able to solve was the formalization of our communication process through WhatsApp with our contacts and prospects.
Vorteile:
It is a great tool to manage all your WhatsApp contacts and prospects. It allows you to record digital sales and thus measure the effectiveness of your marketing effort. Highly recommended if you are looking to formalize communication through WhatsApp!
Nachteile:
It would be great to have a flow module, where we can see how some automatic responses can appear depending on the questions.
Good Software
Kommentare: in general I have had a very good experience since it is a fast and very didactic application that allows to maintain control with the client portfolio.
Vorteile:
It is very practical and didactic, I find it very easy to access
Nachteile:
sometimes presents problems with the value of the services since they do not appear complete in the review
Antwort von Zenvia
vor 2 Jahren
Thank you very much Nicole! We always seek to add value to business to improve communication with your customers, we are happy because you found Sirena practical and didactic ans then it could make sense for you and your team. We always count on your valuable feedback to bring our best. Thank you.
Client administration
Vorteile:
I liked the most that it was easy to select customers and templates. Stats are very useful!
Nachteile:
Everytime you have to initiate a conversation you must send a custom message which is not always useful to the purpose you have for reaching out to the clients, but we understand this is a convention established by Whatsapp and not Sirena.
Antwort von Zenvia
vor 2 Jahren
Oh my, thank you! We are so happy to read your review. It inspires us to continue working and improving. Thank you!
Customer Support is to slow, very slow! Inacessible every time.
Kommentare: Great for little companies, with few customers and few employees.
Vorteile:
Interface, facility to use, interactive, very sample.
Nachteile:
The support, the UpTime, the software is very instable in Brazil.
Tremendous change, some features should be implemented
Kommentare: I am using it for the first month yet but things are working pretty well and I am really enjoying the better results.
Vorteile:
I really can expand the capability of the team where we can be helping clients at the same time. Before Sirena I was depending on Whatsapp Business and a phone son our attention to customers was pretty bad.
Nachteile:
Since you are having conversations with customers, sometimes de responses that customer do over a previous text are quite important. But Sirena does not support that, so you dont know what is the customers message reffering to, so you need to lose time asking what message is he reffering to. Pretty bad in that sense.
My Sirena overview
Kommentare: It is a great tool but still checking if it is functional for our segment. Because they are not salespeople who use it, but analysts of the accounts in our portfolio who use it to improve communication with our customers.
Vorteile:
The visual ease of monitoring the activity flow of the whole team. Conversation progress and response time.
Nachteile:
There are some things that can be improved, for example, being able to edit and delete data, without having to delete the created profile, because once a profile is created you cannot edit (delete data to insert another current one).
Sirena is the Best employee of the company
Kommentare: Its been a good year, Sirena help us to organize our customer relationship comunication
Vorteile:
Easy to set up, easy to understand, super easy to lear.
Nachteile:
Keep looking to more ad-ons of new plataforms like instagram DMS
GENERAL REVIEW
Kommentare: REGULAR
Vorteile:
THE INTREGATION WITH OTHER APPS,
Nachteile:
THE API DON'T HAVE INFORMATION MORE THAN 30 DAYS TO DATA EXPORT
Good
Kommentare: So far it has been good
Vorteile:
it is easy to use and adapts well to operation
Nachteile:
I would like to have more sales reports Thaks
great tool , more to learn about it
Kommentare: good , we need more time to increase the usage, despite the crisis we are facing now
Vorteile:
the innovation , the implementation, the information that can provide more insights to increase client satisfaction and sales conversion
Nachteile:
nothing in specific , I could say that the original tec or operational support is not ease to access , it is only virtual and limited in time
Antwort von Zenvia
vor 2 Jahren
Oh my, thank you Pablo ! We are so happy to read your review. It inspires us to continue working and improving. Thank you
Unsatisfied customer
Vorteile:
Very user friendly interface
Nachteile:
Problems in the testing phase that were not resolved by the support team
Antwort von Zenvia
vor 2 Jahren
Too bad you had that experience. Every month we make more feature enhancements and support assitance. I invite you to enter https://web.sirena.app/sign-up to become a free trial user for 7 days (without credit card) and you can try the platform!
Technical issues
Kommentare: Not good. Too may problems
Vorteile:
Ease of use and integration with WhatsApp
Nachteile:
Many technical issues that complicate the use. Slow assistance and problem solving.
Antwort von Zenvia
vor 3 Jahren
Hi Mateo, Thanks for your review. We value your feedback and are thrilled you're enjoying Sirena I appreciate your comments. We're always improving our product, so I'll pass this off to the team to take this into account. Best, Luis
Sirena's feedback
Kommentare: we are using it for inbound sales and support
Vorteile:
Having internal roles and being a same person for the end user
Nachteile:
You can not use it within whatsapp groups, online individual contacts
Antwort von Zenvia
vor 2 Jahren
¡Gracias! Siempre contamos con sus valiosos comentarios para seguir mejorando.
