--- description: Detaillierte Informationen über SugarCRM zu Benutzerfreundlichkeit, Funktionen, Kosten, Vor- und Nachteilen aus verifizierten Nutzer-Erfahrungen. Lies Ratings & Bewertungen und entdecke ähnliche Tools dank Capterra Schweiz. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: SugarCRM Kosten, Erfahrungen & Bewertungen - Capterra Schweiz 2026 --- Breadcrumb: [Startseite](/) > [CRM-Systeme](/directory/2/customer-relationship-management/software) > [SugarCRM](/software/20344/sugarcrm) # SugarCRM Canonical: https://www.capterra.ch/software/20344/sugarcrm Seite: 1 / 18\ Weiter: [Nächste Seite](https://www.capterra.ch/software/20344/sugarcrm?page=2) > Die beliebsten CRM-Plattform der Welt. CRM-Benutzer wählten SugarCRM zwei Jahre in Folge zur besten CRM-Plattform > > Bewertung: **3.8/5** von 411 Nutzern. Top bewertet für **Weiterempfehlungsquote**. ----- ## Übersicht ### Wer verwendet SugarCRM? SugarCRM hat alles, was Sie benötigen, um mehr Leads zu generieren, mehr Verkaufschancen zu gewinnen, und Kunden langfristig zu binden. verwalten kann. SugarCRM ist am besten für B2B-Unternehmen mit 50 bis 5,000 Mitarbeitern geeignet. ## Kurzstatistiken und Ratings | Metrik | Bewertung | Detail | | **Gesamt** | **3.8/5** | 411 Nutzerbewertungen | | Bedienkomfort | 3.7/5 | Auf Basis der Gesamtbewertungen | | Kundenbetreuung | 3.7/5 | Auf Basis der Gesamtbewertungen | | Preis-Leistungs-Verhältnis | 3.8/5 | Auf Basis der Gesamtbewertungen | | Funktionen | 3.8/5 | Auf Basis der Gesamtbewertungen | | Empfehlungsprozentsatz | 70% | (7/10 Weiterempfehlungsquote) | ## Über den Anbieter - **Unternehmen**: SugarCRM - **Region**: Cupertino, USA - **Gegründet**: 2004 ## Gewerblicher Kontext - **Startpreis**: $ 59.00 - **Preismodell**: (Gratis Testen) - **Preisinformationen**: Sugar Sell: $ 49 pro Nutzer und Monat Sugar Serve: $ 80 pro Nutzer und Monat - **Zielgruppe**: Selbstständig, 2–10, 11–50, 51–200, 201–500, 501–1'000, 1'001–5'000, 5'001–10'000, 10'000+ - **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Android (mobil), iPhone (mobil), iPad (mobil) - **Unterstützte Sprachen**: Chinesisch (traditionell), Deutsch, Englisch, Französisch, Italienisch, Japanisch, Spanisch - **Verfügbare Länder**: Australien, Belgien, China, Deutschland, Finnland, Frankreich, Indien, Irland, Isle of Man, Italien, Kanada, Katar, Liechtenstein, Luxemburg, Neuseeland, Niederlande, Norwegen, Rumänien, Saudi-Arabien, Schweden und 8 weitere ## Funktionen - Aktivitäts-Dashboard - Alarmfunktion / Benachrichtigungen - Anpassbare Berichte - Aufgabenmanagement - Berichterstattung und Statistik - Dashboard Software - Data Enrichment - Daten-Import / -Export - Dokumentenspeicher - Drip-Kampagnen - E-Mail Marketing - E-Mail-Management - Gemeinsame Kontakte - KI/Maschinelles Lernen - Kalender-/Erinnerungssystem - Kalenderverwaltung - Kampagnenanalysen - Kampagnenmanagement - Kontakt-Datenbank - Kontaktmanagement - Konversion-Tracking - Kundendatenbank - Lead Segmentierung - Lead-Distribution - Lead-Erfassung - Lead-Generierung - Lead-Pflege - Lead-Qualifizierung - Leadmanagement - Leistungskennzahlen - Marketing-Automatisierung - Multichannel-Marketing - Pipeline-Management - Priorisierung - Prädiktive Analytik - ROI Tracking - Sales-Pipeline-Management - Segmentierung - Social Marketing - Social Media-Überwachung - Suchen / filtern - Third-Party Integrations - Verfolgung von Interaktionen - Verkaufsberichte - Vertriebsaktivitätsmanagement - Vorlagen-Management - Websitebesucher-Nachverfolgung - Wissensbasis-Management - Workflow-Management - Zielseiten / Web-Formulare ... und 16 weitere Funktionen ## Integrationen (49 insgesamt) - 8x8 Cloud Communication Platform - Acuity Scheduling - Aircall - AmazingMail - Brevo - CData Arc - Campaign Monitor by Marigold - ChatGPT - CloudAgent - Constant Contact - DealHub - Docusign - Drift - Dropbox Business - Google Maps ... und 34 weitere Integrationen ## Optionen für Kundensupport - E-Mail/Helpdesk - Wissensdatenbank - Telefon-Support - 24/7 Live-Support - Chat ## Category - [CRM-Systeme](https://www.capterra.ch/directory/2/customer-relationship-management/software) ## Ähnliche Kategorien - [CRM-Systeme](https://www.capterra.ch/directory/2/customer-relationship-management/software) - [Sales Force Automation Software](https://www.capterra.ch/directory/12/sales-force-automation/software) - [Kontaktmanagement Software](https://www.capterra.ch/directory/30016/contact-management/software) - [Lead Management Software](https://www.capterra.ch/directory/30017/lead-management/software) - [Online CRM Systeme](https://www.capterra.ch/directory/30072/online-crm/software) ## Alternativen 1. [HubSpot CRM](https://www.capterra.ch/software/152373/hubspot-crm) — 4.5/5 (4455 reviews) 2. [Zoho CRM](https://www.capterra.ch/software/155928/zoho-crm) — 4.3/5 (6969 reviews) 3. [Bigin by Zoho CRM](https://www.capterra.ch/software/204998/bigin-by-zoho-crm) — 4.7/5 (727 reviews) 4. [Salesforce Sales Cloud](https://www.capterra.ch/software/61368/salesforce) — 4.4/5 (18771 reviews) 5. [Dynamics 365](https://www.capterra.ch/software/157279/dynamics-365) — 4.4/5 (5817 reviews) ## Nutzerbewertungen ### "A complete history of calls, emails, and customers in one location only" — 4.0/5 > **Julia Maria** | *7. Juli 2022* | Informationsdienst | Empfehlungsbewertung: 9.0/10 > > **Vorteile**: The software provides a robust search feature that allows you to search by name, phone number, and other data values that I need. A standard profile account view would highlight the key information in the configuration of the presentation card, which may include phone number categorizations and to whom the account is allocated, for example. Admin software provided with SugarCRM enables the setup of each screen such that The company wants, including adding personalized infinite areas, changing values on any deployable list, and arranging everything and all. Another main way in which I can use SugarCRM phones or tablets when out of the office, helps you to extract some data through searches and tables, you can quickly call a contact and when you have a call. > > **Nachteile**: You will choose to separate and divide the data into different categories. one way that you might do this is through searches, you will get to sort so many that you can get lost in so much dating. > > SugarCRM offers you a way to monitor all the clients and leaflet details so you can keep everyone within the business on the same page, from ads to distribution to support to everyone to work with a system to get a detailed view of what is going on for each and every customer and future buyers. This is where I can show the details that are most important for my day, whether it is my channeling of potential clients, the weekly operation and predictions from my staff, or my allocated customer service cases. The home page can be personalized for any division of Sample with exactly the right details for every user. The browser bar at the top of the screen is the preferred position, but it can be placed sideways, floating or at the bottom. ----- ### "Round the clock support" — 5.0/5 > **Casey** | *1. Juli 2023* | Gesundheit, Wellness & Fitness | Empfehlungsbewertung: 7.0/10 > > **Vorteile**: First of all SugarCRM has a great set of features that outperforms many competitors. It comes with round the clock support and user forums for quick fixes and learning. Pipeline management and analysis powered by AI both thoroughly impressed me. I liked the integration with marketing.Dashlets are great organizers and lists are adjustable by filters. SugarCRM is customizable on many fronts. > > **Nachteile**: I don't like how much we're paying for Sugar CRM. I don't like the learning curve that comes with it, it's hard even with great support. To me it doesn't look like enough care was taken to make a user friendly interface.Permissions for the entire team proved to be one of the worst tasks next to getting contacts imported which I had to do manually. ----- ### "A CRM software which fits in budget but lacks needy features" — 3.0/5 > **Dijin** | *8. August 2022* | Informationstechnologie & -dienste | Empfehlungsbewertung: 4.0/10 > > **Vorteile**: Maintaining records helps in avoiding any misses in journey to achieve the targets. > > **Nachteile**: It is quite time consuming to work with this software. There needs to some kind of an optimization or additional features to help navigate things faster. > > It needs improvement, I don't want to spend a lot of time in juggling around with my list. This software is only a little better than MS excel. ----- ### "Indeed a great CRM with effective results" — 5.0/5 > **Verifizierter Rezensent** | *26. Mai 2019* | Informationstechnologie & -dienste | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: I am using it for more than three years and like almost everything about it. This CRM is very easy to use because of its simple design and easy to use user interface. I like the way SugarCRM provides reports and dashboards which is very easy to understand. SugarCRM provides secruity of data and information and now I can handle the different campaigns, create a different campaign for anyone and even get a complete picture of it very easily. > > **Nachteile**: I would like to highlight one thing that I dislike about it which is its overall cost. A small organization may not afford this CRM but overall it is worth to spend on it. > > Overall my experience with this CRM is great. I am using it daily and I can say that my daily work is incomplete without it. It is so simple to use and provides amazing results for reports and dashboards, their customer's support team is very responsive. ----- ### "Ok application, better, cheaper alternatives exist" — 4.0/5 > **Paul** | *21. Januar 2021* | Informationstechnologie & -dienste | Empfehlungsbewertung: 2.0/10 > > **Vorteile**: Very stable, solid easy to use, administer Easy to implement and deploy Reporting is good and allows fro complex reports to be built > > **Nachteile**: It has not changed in a looong time (perhaps years?) For the functionality, it is expensive - better options exist Marketing is poor (unless you go for Sugar marketing apps which are expen$ive\!) > > It is an OK application, Sugar has stood still in time and, when you consider the app out of the box, its pretty much standard. Sugar has divided its stack into various products for marketing, for sales, for support only making it a very expensive when you consider other options in the market ----- Seite: 1 / 18\ Weiter: [Nächste Seite](https://www.capterra.ch/software/20344/sugarcrm?page=2) ## Links - [Auf Capterra anzeigen](https://www.capterra.ch/software/20344/sugarcrm) ## Diese Seite ist in den folgenden Sprachen verfügbar | Sprache | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Strukturierte Daten