Field Service Management Erfahrungen

Service Bridge

Kommentare: Great

Vorteile:

Real time job placement, Getting work order to service time ASAP

Nachteile:

Nothing really seems to be off with the program

extreemly intuitive and adaptable

Kommentare: I love it. It was just what this franchise needed. I see how I have been loosing jobs because i was loosing leads. now with everything from lead to payment in one place it is much easier. Again as stated above the only downside is the Quivckbooks on line glitches.

Vorteile:

It was very easy to learn for both myself and my techs. It is also the type of product that you can easily customize and there is enough room in the software to hack out some easy procedures that you might need. eg I needed a way to tell a tech to pick up materials and where to get them but that is not a customer and is really not in line with what they software was meant to do . Yet after a few chats with tech support we came up with an easy way to create a customer called Technician Assignment, then if I need them to do something I give that customer a job , say pick up sheet metal, it shows up on their phone just like a service job. The fact that the software gave me enough wiggle room to customize that with all the funtionality it already has was very impressive.

Nachteile:

We are still having some issues with the interface with quickbooks although I am not sure if the problem is servicebridge or the franchise i belong too. When you have something like service bridge interfacing with quickbooks which is interfacing with your bank whichis interfacing with you banks on line and mobile options there is alot that can get mucky. If I was not in a franchise I would keep service bridge and quickbooks separate.

Cannot recommend

Kommentare: ServiceBridge is a disappointment. It makes my life harder, not easier. It has cost us far more money, not less. It takes more time to do virtually every task. Customer service has failed to respond effectively to the issues we all have been having, so we just figure out work-arounds and learn to live with this mess.

Vorteile:

Being able to attach pictures and documents to the customer work order has been helpful. Being able to use an in-the-field app on my employee's devices is great. I have learned to like the Calendar feature for scheduling, but it has glitches when doing searches. For example, it doesn't understand how to do a date range. Frustrating waste of time.

Nachteile:

We are a franchise, so this decision was made for us. Service Bridge has been a HUGE disappointment and makes every day harder. The desktop version is buggy, clunky, and doesn't do what I need it to do to run the business with accuracy and efficiency. It takes many steps to accomplish what I used to do in one click. The search tool is incomplete and sometimes nonsensical. For example if you search a last name, it will show you some of your customers with that name, but not all of them. Unless you remember the first name, too, you can't find your customer that way. Even the calendar tool doesn't work right. It does not update in real time and issuing a refund is apparently simply an impossibility. The use of QuickBooks Online as it's accounting interface has been disastrous. Our bookkeeping costs have more than tripled because it takes so much longer to reconcile. The company has been very slow to fix problems or simply ignores us when we notify them of problems. They tout all kinds of improvements and additions, but none of them have been anything helpful or beneficial to our company and the improvements we've asked for don't happen. Though customer service is better now, it was AWFUL at the beginning. Now at least they are nicer when they tell us either there IS no problem (which we know is false), or that they can't recreate it so they can't fix it. There are other programs out there that can do this better.

Code Experience

Kommentare: Overall, our experience was great. there were times the tracking would be off some but over all it was good.

Vorteile:

This tracker also tracked the cell phones the app was loaded to. This would allow us to track in real time along with backdating.

Nachteile:

We used this as a GPS device but staff would leave their phones in other locations.

FORGET IT !!!!!! NO CUSTOMER SERVICE !!!!!!!!!!!!!! HORRIBLE !!!!!!!!!!!!!!DONT DO IT !!!!!

Vorteile:

great software!! well, the software itself is great, the people behind the software are not very helpful, they will be quick to jump at the chance to take your money but if you need something for them. expect to jump thru hoops. they are rude and slick out the mouth. my staff told me but I did not believe it ... until I had to experience it for myself.

Nachteile:

Buyer beware... they do not care about you. if you have a problem you will be emailing back and forth with them there is not such thing as a phone number you can call and speak to someone, I was planning of moving from Service CEO to service bridge ... But the only thing they are is a bridge... there is no SERVICE FORGET IT!

More headaches than help

Kommentare: Service Bridge seems like such a great idea and such a powerful tool for businesses, but the amount of issues it has caused for the business are innumerable. We thought with this software we would be able to go paperless as a business, but it is creating more paperwork than we have ever had before. The amount of things that need to be double and triple checked because of Service Bridge is astronomical even on a daily basis. Things are added to Service Bridge and then disappear. If you are a business that uses QuickBooks, steer clear from trying to have them coexist together because it is almost impossible for them to work together/interchangeably. Service Bridge is such a good idea for a software, but the actual outcome has not been what it was perceived to be.

Vorteile:

Adding in work orders and being able to send them to the service technicians within minutes is nice- if the work order actually shows up. As stated previously, things just seem to disappear sometimes. Pretty much the only good thing about this software is the customer service- when they actually respond.

Nachteile:

If you're trying to go paperless as a business, don't waste your time. You will be printing off so much paper trying to clarify what happens at each client's house and trying to clarify if things were truly put in the software or not. Working with the software is meticulous and can be frustrating. Not only that, but as a company you need to pay every time that you want to add a new employee. Thankfully it's not per client. If you want more than one account for access, that is also an additional charge. There will be duplicates of clients if you are using QuickBooks with this software, especially if they are previous clients.

Easily THE Most Powerful Tool For Your Business!

Kommentare: ServiceBridge has revolutionized the way the service industry does business. We now have the capacity to manage almost every facet of our business through a single program. Monitoring our employees through the Geo-Location tracking feature, manipulating our daily routes, accessing our client and product databases, running accounting reports and even utilizing some helpful marketing tools are only some of the functions we can perform- at our fingertips. Service technicians in the field are able to take photos and address client issues swiftly, which has strengthened communications between the technicians, our office staff, and our clients. This program has been the best integration into promoting efficiency and growth in our company. Thank you, ServiceBridge!

Vorteile:

Ease of use, multi-function, solid features.

Nachteile:

Some minor glitches over the years, but nothing terrible.

Great Customer Service

Kommentare: we have been with ServiceBridge since they were tied to CEO, the customer service is great, they work to try to include features we have requested

Vorteile:

Ease of use

Nachteile:

would like to see the carry over to QuickBooks, sometimes the information we enter in service bridge does not carry over to QuickBooks or reverts back to what we changed it from. Would love if we could add the class in the final invoice production with out having to click the edit button on just a drop down in the field itself.

Easy to use and customize this app!

Kommentare: We've used the app for the past few years for our company. Had 6 sales guys and 6 or more crew leaders who used it to keep track of sales and job orders/work orders. It was easily customized by Service Bridge to do what we needed it to do!

Vorteile:

Easy to use... easy to update users

Nachteile:

Glitches from time to time getting it to load up current jobs or work orders, client lists ect.

The Brothers That Just Do Gutters

Kommentare: Overall experience has been great.
At times customer support in transition was a challenge.
If you don't keep up with updates the program kicks off way too much.

Vorteile:

It saves on all paperwork. It covers the beginning estimate with the salesperson and relays all estimate info with pictures and diagrams to the crews that perform the work to the after pictures and collection of any monies due. A start to finish program that is awesome once you get the hang of all the features

Nachteile:

When it cuts out or there is delays when texting in info

Great for keeping track of our technicians and work we've sold

Kommentare: ServiceBridge does pretty much exactly what we need it to do, offering the ability to simply schedule and sell work on the fly. We use it heavily in the field and in the office to help manage our growing customer base.

Vorteile:

Able to manage multiple branches and run reports based on sales and estimates.

Nachteile:

This isn't a true CRM and there are some things that can be done to improve the "Customer" aspect of the software.

Thanks for your help

Kommentare: We are starting Service Bridge with The Glass Guru and so far have been very very happy. Our estimators and installers in the field have also found it easier than the operating system that we were previously using.

Vorteile:

So far it has been very easy to learn and use, especially for employees in the field. They have almost enjoyed learning to use it.

Nachteile:

Access to information from a phone. We are struggling to sync our mobile apps and have them work and supply all the information that we need in the field. We still have not figured out how to view a customer phone number from the mobile app. We are aware that these are small con's that will work themselves out as we adjust to this new operating system

Very powerful tool for business.

Kommentare: The functionality of Servicbridge has allowed to me to grow our business past my expectations. Not only has the field management software reduced my scheduling time but invoicing time has reduced by 80%.
The customer portals and automated site receipts have improved our business presentation, giving us a clear advantage over our competitors. The professionalism has enabled us to focus less on being price competitive and more on a better service.

Vorteile:

Very reliable and powerful tool to manage technicians in the field. Great advantage for our customers, allowing us to increase profits by offering a premium service.

Nachteile:

More connectivity to other accounting platforms.

ServiceBridge

Kommentare: Overall good. Still need to figure a way to allow it to work with credit cards. Would to offer a feature for an email to go out for feedback that we could track throughout all customers.

Vorteile:

scheduling, integration with QuickBooks

Nachteile:

Invoices do not always merge over to service bridge.

My job is easier since we have started using Servicebridge over 3 years ago.

Kommentare: Its so easy to use yhat it freea me up to do more marketing

Vorteile:

The software is so easy to use and makes my job scheduling, billing and adding new customera such an easy process.

Nachteile:

My only.complaint is not even about the software but the inability to speak to.someone when i have a problem.

ServiceBridge Pros and Cons

Kommentare: I've used ServiceBridge for a few months now. I'm still learning as I go. It was frustrating at first because we didn't build information into the software prior to using but tried to add information as the need came up. If I were to do it over I might not have transferred my QB records and entered the information manually.

Vorteile:

It will keep our team more up to date with what we have coming up and what each person is doing.

Nachteile:

Do not like having to always set a date range to see all of our Work Orders; it would be much simpler if we could set a default for what we want to see each time we open the application. There should be a help link easy to connect to when you're not sure of how to do something.

Great stuff

Kommentare: You guys are great. Anytime we have a suggestion or a problem, you're on it right away. I tell every self-employed person about you.

Vorteile:

Grass roots. Works fabulous and you accept our suggestions.

Nachteile:

We can't choose our preferred tax code as default.

Great way to track customers

Kommentare: Been using ServiceBridge since Oct 2016 and has been such an amazing way to track pictures and clients without having to keep up with tons of paperwork and SD cards for pics

Vorteile:

Track customers and attach pics to each customer without taking up memory on my phone or iPad

Nachteile:

Cannot separate up tax for certain products and having to go back and forth between the app and online versions to perform certain task

Great Product

Kommentare: Great product and easy to use! Helps with organization, team awareness, job recall from previous work. Easy to use. Keeps it simple, yet effective. Great place for pictures as well.

Vorteile:

Ease of use

Nachteile:

wish it did more!

Wow - No Help

Kommentare: Was told we would have plenty of support when going live an since we have gone live it has been 1 hell after another. I have reached out to my rep with no response at all in over a week. I cannot invoice as something is not working, tech support is e-mail only and I was never given any other kind of phone number to reach out to anyone else in the office. I have been doing this for 20 years and this is the worst changeover experience by far, and I have had some bad ones.

Vorteile:

I like the software that's no the problem

Nachteile:

Software is not the problem it is trying to get help

ServiceBridge Rocks!

Kommentare: Overall experience is very good. It has improved our overall communication and organization by leaps and bounds.

Vorteile:

ServiceBridge has really helped my company organize our service department. The ability to see all of your services and how productive we are daily is a huge advantage. Also the communication that ServiceBridge brings between you and the customer is excellent.

Nachteile:

No real cons. Only a few minor quirks that we had to get used to.

Don't Tell My Competitors

Kommentare: Would have no hesitation in recommending the software, in my opinion, suitable for anything for very small to very large and anything in-between with functionality to suit every scenario. Very Strong Reporting, Responsive Team for Support and service enhancements. Overall very pro-active with new "useful" functionality. We have a distinct advantage over our competitors for our field service requirements, so much so I have withheld our company name as I don't want them to know what we are using!

Needs improvment

Kommentare: slow to make changes in functionality and fit in with my business.
Always have to make my company operation to compensate for functions not in SB.

Great Operating system

Kommentare: Operating system is much easier to navigate and has great functionality. Makes overall process much easier.

Vorteile:

easy to use, functional, instantly lets me dispatch work orders

Nachteile:

wish it had a few more customized report options

service bridge

Kommentare: It addresses lack of time- it makes things easy and tracks the jobs from entry even into quickbooks.
What took an hour can now be done in about 15 minutes. and everything is recorded that you can review things easily.

Vorteile:

Like having a full time secretary, From entry to bookeeping seamlessly

Nachteile:

I have problems with the phone application. But I haven't reported it, it can probably be rectified fairly easily.