AutoLeap Erfahrungen

Just made the leap

Kommentare: We just implemented with AutoLeap and are less than one week into it and I've already had customers praise the new scheduling functionality and digital inspections. These were two key areas we were looking for improvement on and definitely found it with AutoLeap!

Vorteile:

The reason we switched to AutoLeap is to take advantage of their fully integrated online appointment scheduling. Other applications on the market are not able to integrate into online scheduling which creates a slow and often negative customer experience. Using AutoLeaps marketing essentials in combination with AutoLeap allows us to have a smooth and seamless customer online scheduling experience. We also leverage digital inspections and love it. Parts ordering has become much more efficient for my service advisors as they have an integrated ordering workbench that shows our integrated suppliers and who has availability without having to exit programs and enter three or more ordering portals. Such a more efficient process.

Nachteile:

AutoLeap continues to improve functionality and the only area I feel that could improve somewhat on it's workbench is the marketing workbench. There are limited templates and options when creating a custom template.

REVIEW OF AUTOLEAP INITAIAL STARTUP.

Kommentare: THE OVERALL ATTENTION TO HELPING THE END USER THRU CONTACT AND TRAINING BY EXCELLENT SUPPORT STAFF.

Vorteile:

AUTO LEAP DOES AN EXCELLENT JOB OF PULLING TOGETHER THE TECHNOLOGY NEEDS OF THE AUTOMOTIVE REPAIR SHOP.

Nachteile:

THERE COULD BE MORE VIDEO TUTORIALS AVAILABLE THAT GO MORE IN DEPTH TO THE PROCESSES AVAILBALE IN THE SOFTWARE.

Amazing staff and sub par software with amazing potential

Kommentare: The people at auto leap are amazing! They went over and above to help us get going when we signed on! I have 0 complaints about that part. The software however is lacking in many areas and reliability is sub par.

Vorteile:

At face value and based on what they tell you and demonstrate in the software it has the potential to be an amazing shop management software.

Nachteile:

Once you start using it you realize it's not at all what they demonstrated to you. Key features that are meant to make the software more useful do not function as intended. Notifications are useless and not really customizable. Text messaging is also almost useless. We have had problems with over 50% of our messages not going through to customers (autoleap is blaming it on customers spam blockers). You can't tell if you have a new message or not because if you send someone a message it shows up as a new message notification until you close the chat. 90% of the time we try to use parts tech to order parts we are met with an error message and have to close and reopen the browser. Since we have been using the software the payments screen will not load on the first try and sometimes it requires refreshing the page multiple times before you are able to take the payment from the customer. The formatting on the printed invoices is terrible and many of the fields print outside the boxes they are intended to fit in or you can reduce the size of the text to make it fit but then it makes them very difficult for customers to read. I was also told that getting support was very easy and you can either get text support of call in and speak to someone. Text support has been generally quick to respond however it is slow and sometimes difficult to use text support for more complex issues. We have called in 4 times for phone support on something more complex and 3 of the 4 times we got a message that no one was available and the 4th time someone in sales answered and said they would deliver a message to support and no one called me back.

Apex Pro Auto Care

Kommentare: I had such a good experience and enjoyed my time learning the program.

Vorteile:

I really liked how everyone I interacted with was so helpful and cared about my questions and concerns! I did not feel alone in the process and they made sure to check in with me frequently!! With new programs, it's easy to feel lost and confused and I felt confident going to Julia or any other team member to ask questions! Thank you!

Nachteile:

I really enjoy everything about AutoLeap. I wasn't thrilled about the onboarding meetings initially but it makes so much sense on why the team implements the program in this way!! I am usually the type of person to just "go with it" and figure it out on my own! With AutoLeap, I expected the same but was met with a positive surprise of the entire team caring about my understanding of the program before going "live" with our shop! The meetings and onboarding helped so much!!

Greg Cormack Autoleap Review

Kommentare: Easy to use, fast, detailed, thorough, accurate and organized, easy for the customer to interpret.

Vorteile:

Easy to use, history, ability to write detailed notes

Nachteile:

No cons, all good, took a bit to learn and get familiar

Autoleap Review

Kommentare: Very thorough. I got what I needed and I had people from Autoleap helping me stay on track to get it done.

Vorteile:

The personalized and responsive service.

Nachteile:

Nothing really, everything went well honestly.

Great Expperiance!

Kommentare: Very good! great staff working to help you out with great software.

Vorteile:

Very helpful support staff, and advanced tracking on RO's.

Nachteile:

sometimes the customer de-thatches from the work order and you have to manually add them back.

Out with the old and in with the new

Kommentare: I would describe my experience as very good

Vorteile:

Smooth and user friendly, Very intuitive and easy to use once figured out.

Nachteile:

It seems to crash often and kick you out.

The Best Software

Vorteile:

The ease of use, and training time. Customer support is always a call away if needed.

Nachteile:

Include more accounting functions and features.

Cydney Midas

Kommentare: Tech support is great, always there when I have a question, which isn’t often because it is pretty simple to use

Vorteile:

Easy to use, communication better with other workers

Nachteile:

sales code assignment can be lengthy when first starting use

Great review for AutoLeap

Kommentare: My overall experience with AutoLeap was definitely a great one and I would definitely recommend this to others.

Vorteile:

The invoicing/billing system, the SMS/Emailing system and our new receipts was my favorite about AutoLeap.

Nachteile:

I least liked the amount of different tabs there are that take you to the same page on AutoLeap.

Was worth the switch

Kommentare: Was very leery switching don't like change but my Implementation Consultant Cisilia was very helpful was there to help and answer all my questions and to guide me

Vorteile:

every thing I was wanting was available from one place

Nachteile:

some reports I want arent avaiable to print like I like

Shop Manager

Kommentare: I am very happy with everything that auto leap has to offer. I think it was a great investment

Vorteile:

All the features are great. Lots to Offer. Just like any new system you have to learn it. The training videos are great but honestly just get lost in the system don't be afraid to click on things. When you are in a pinch there is always someone right there to chat with you and they can help you by screen sharing and walking you through it.

Nachteile:

Can look anything up older then 1985. For example looking up a brake job and they want pads and rotors you have to click on both wish there was a option that had them both blended together.

Auto leap is a great product

Kommentare: Amazing customer service drop what there doing to help you out.

Vorteile:

Once you learn how it works it easy to follow. Also repairs can be reported to car facts.

Nachteile:

At start it a little overwhelming, it takes while to learn it. But they walk you though the entire process, need repeat help there willing to do that.

Autoleap is an excellent program for all shop owners

Kommentare: I am extremely happy we made the switch to autoleap. I am keeping better track of hours and profit so easily now.

Vorteile:

Autoleap makes my day to day job easier to track employee hours on jobs, do estimates and invoices. This program is everything we needed years ago!

Nachteile:

I haven't found anything I dislike about autoleap to date.

Recommendation

Kommentare: It’s working good and the customer service was great.

Vorteile:

Like the parts tech features and the ability to email customers and estimate and invoice a. It has a lot of features need to get used to them

Nachteile:

It could be easier to use . Need to get used to it . Sometimes it doesn’t find the cars license plate to link up the motors repair.

New AutoLeap Customer

Vorteile:

It was easy to setup. [sensitive content hidden] was great working with the onboarding. She was very helpful and available when questions would arrive. The help feature has been helpful as well. Also, I liked the workflow aspect of it. You can see where your repair orders are as they are worked in the shop from estimate to payment. You are able to see the weekly picture of your business.

Nachteile:

Motor does not have everything that it was led to believe it had. It would be nice if AutoLeap had other options than Motor and Mitchell.

Canadian-friendly

Vorteile:

We ended up choosing AutoLeap vs other high-ranking management software options due to its friendlier usage in the Canadian market. Others offered many features that were either not available or not quite compatible for Canada. Customer service is top-notch, and made us feel comfortable with the system from the very beginning.

Nachteile:

It's a bit more difficult to learn to use it compared to other systems that we've tried. But customer service is very helpful to address our concerns.

Gives the little guy Big guy tools to compete

Kommentare: Transformative is the word I would use to describe Autoleap. I believe that now I have all the tools to succeed in managing a shop. Now if Autoleap could only make a version of me, I would know I could succeed. What I mean is if I fail now, I only have me to blame. Maybe this observation should have been put in the Cons, Ha! I am sure my Shop will do well as long as I keep on top of the Autoleap program. It really is a life saver for Shop Management

Vorteile:

Starting out any business is difficult, demanding, and intense. Autoleap gives the little guy just starting out a virtual office assistant to manage Customer data, vehicle data, parts ordering, parts purchasing, estimates, scheduling of work, invoicing, payment processing, and internet presence. When the co owner is doing repairs on vehicles he is also using Autoleap to order parts, get estimate approvals over text or email, and schedule service for the days of the week. No more scraps of paper or questions wondering - hey did we order the parts for the suspension job on the Subaru?- Autoleap has all the data saved and easily accessed to organize the entire workflow. Yes, but how does an Ape with a computer learn all of these processes? Surely it must be a steep learning curve. Nopes. The Autoleap Orientation team walked us through every possible function of the software until we knew what we were doing. Fortunately we were using the software as we went thru the orientation, so we organically had questions and were working through discovering more functions as we learned more about the software. The Autoleap team is extremely attentive and answer all questions quickly and courteously. The help bar in the Autoloeap Dashboard actually is useful. The help desk attendants were also always on call and ready to train us Ludites on all functions without giving us a mental breakdown or furling our brows in total frustration.

Nachteile:

The thing with this software is that its new, and constantly evolving. If I did have a complaint it would probably be fixed before you read this. So far we have not had any negatives, and are reaping the benefits of a company that caters to their own needs as they arise in problems.

Super easy, user friendly and efficient!

Kommentare: Great, easy and efficient. It's been a great transition so far.

Vorteile:

Very easy to implement, as AutoLeap customer service was fantastic and helped us every step of the way ... from day one to going live and beyond, making sure that we transitioned fully. The system is easy to use and easy to train the staff. We have become a much more efficient company already!

Nachteile:

We still have a few kinks that we are smoothing out, but AutoLeap has been great at resolving our issues as they come along.

Autoleap is AWESOME!!

Kommentare: Excellent. Very friendly people that guide you in every step of the way.

Vorteile:

Ease of use on a daily basis. The ability to make estimates, invoices and prices of everything you need into one makes it very easy to use. Saves a lot of time from simply calling.

Nachteile:

Switching from manager to technician when your the same person. If it's 2 different people it would be great.

Excellent customer service

Kommentare: So-so. It is not as easy as I expected, but hopefully, they will improve.

Vorteile:

Customer service is top-notch. I know I can contact my rep at any time to discuss any concerns or questions I may have.

Nachteile:

Some services I expected to have were not included, such as basic service notifications for customers, PartsTech is really not as good as just calling the local parts store, and there is no user-friendly mobile app.

Great Software

Kommentare: The customer experience has been great. [sensitive content hidden] is the man

Vorteile:

great software with seamless integration with labor and parts. Great customer communication tool

Nachteile:

so far, I am very happy. Overall it fits all of our operational needs

King Warlance Automotive Technologies LLC

Vorteile:

It's a time saver and less paperwork for me.

Nachteile:

I have to already be logged into the site to find out that I have notifications or jobs ready and waiting.

Great software !

Kommentare: its great 10/10/ Staff and system both are awsome! We thank Cisilia for all the checkins !

Vorteile:

Autoleap is a good software with great support behindit.

Nachteile:

There is nothing to complain about with autoleap