Wir helfen Unternehmen in der Schweiz
seit 17 Jahren bei der Softwareauswahl
Über Frazer
Software für unabhängige Gebrauchtwagenhändler. Frazer macht es einfacher und rentabler, deinen Gebrauchtwagenhandel zu führen.
The ability to add repairs to customer accounts and its ability to integrate with outside software.
Sync with quick books, dealer proposal form, no square sheet.
Nutzerbewertungen filtern (149)
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Nutzerbewertungen filtern (149)
BEST COMPANY EVER
Kommentare: The best experience I've had from being sold the product to dealing with their 24/7 tech support. you won't find a more dedicated company. if you're thinking about this product do yourself a favor. Just do it already. I promise you won't regret the purchase.
Vorteile:
ease of use is a plus. I can train old school sales guys that are stuck on pen and paper to use the easy contracts here in less than a day. shortened the time for sales to an easy 30-45 min process (includes F&I). the friendly staff is a huge help for those of us that don't have computers 100% down yet.
Nachteile:
no cons. They are open to suggestions to improve their product and usually add them to the next update.
The Best software for Buy- Here Pay- Here with the best Support
Kommentare: Total Satisfaction and the best service in the software business.
Vorteile:
the ease of learning it plus the great tech support we have always received when purchasing a new computer or if we had a glitch Help Desk were always quick to resolve.
Nachteile:
I can't seem to think of any cons. Totally satisfied!!!
dont sign up for frazer pay they have no one that they can get ahold of and they will create the dis
Kommentare: bad all bad how can you call my customers family members at that and tell them you are refunding them there money and dont send it back to them but keep it. Give it back to them so we can process thru another proccessor. its not your money to hold you are a processor and nothing more then that you didnt do the deal and you dont have the product we will find another proccessor and go to dealercenter as well
Nachteile:
that you dont call or answer the phone for a credit card dispute that you dont even have a contact with them but they can hold businessess money up for no reason the fact that i got customers on the phone and you hung up when they said frazer contacted them why are you calling my customers
Why I have used Frazer DMS software for over 20 years
Kommentare: I have never in over 20 years encountered an issue with Frazer DMS software that couldn't be reconciled with a simple call to the help desk.
Vorteile:
Their support team is ready and able to help us with any question, whether it is about a specific report or function, like handling a repo within the system, or an accounting question. Their support team is ready and able to help. The program is straight forward and ergonomically design with common sense and ease of use at the forefront.
Nachteile:
That [SENSITIVE CONTENT HIDDEN] moved from Atlanta to New York state
Antwort von Frazer Computing
vor 4 Jahren
Hi Michael, We appreciate your feedback and thank you for the great review! Here's to another 20+ years of working together to help provide the quality software and customer service that independent dealers should come to expect!
In Betracht gezogene Alternativen:
FRAZER IS MY RIGHT HAND
Kommentare: FRAZERS SIDEKICK DOESNT PROPERLY UPLOAD THE PICTURES TO MY WEBSITE
Vorteile:
THE INTEGRATION BETWEEN FRAZER AND ALTS OR ETAPS IS SO HELPFUL, AND OFFERING OUTSIDE FINANCING THROUGH THE PLATFORM HELPS CREATE AN INCREASE IN SALES BECAUSE OUR CUSTOMERS CAN LEAVE FINDING THE FINANCING TO US.
Nachteile:
I WOULD ONLY ASK HOW TO GET SIDEKICK TO WORK
Antwort von Frazer Computing
vor 5 Jahren
Hello Michael, Thank you for taking the time to give us such great feedback. We would love to return the favor by helping make sure your Sidekick app is working properly. Please feel free to call one of our helpful support techs at 888-963-5369 and we will be certain to get Sidekick and your uploads sorted in short order.
Every Dealer needs Frazer!
Kommentare: appreciate the fast support and very user friendly and affordable!
Vorteile:
the ease of understanding each screen and the reporting
Nachteile:
since it's based on one computer in our office, the other users have a slight lag-time when communicating with the main computer
Frazer Auto Dealer is the best bang for your buck if you run a car dealership!
Kommentare: My problem that Frazer fixed was having one organized software that we could have our sales, sales tax reports and even some basic repair/recon bills. Frazer did the job!
Vorteile:
The pros are the value, amazing price! While the competitors charge two times the amount! Amazing product!
Nachteile:
Only "con" Please note, Frazer Auto dealer software does not have any options to run a service center.
What a great value for a car dealership
Kommentare: We have been using Frazer for almost 10 years now and will continue for many years to come.
Vorteile:
Frazer has been there at every corner to make sure things go smoothly. Very easy to use and quickly prints the forms.
Nachteile:
They didn't buy me a cup of coffee, other than that nothing wrong.
Cloud based is a game changer
Vorteile:
The software is simple and easy to use. The price is a great value and those are some reasons why I stuck with Frazer over the years. I was recently looking into another inventory program mainly because I want it cloud based and to be able to check my inventory from my phone or iPad. Once they came out with the cloud based Frazer and app, I knew I was staying with them.
Nachteile:
For some reason the app doesn't update as often as I would like it to from when I make changes on Frazer itself.
Easy to use
Vorteile:
Very easy to use CRM software. Easy for both sales and service. Not super pricey compared to others
Nachteile:
Just some little bugs such as crashing which doesnt happen often and couple be on our end here at the dealership.
Frazer
Vorteile:
The ease of taking payments over the phone is what i like most
Nachteile:
i have not found anything i dislike about Frazer
Inexpensive and good customer service
Vorteile:
The software is pretty straightforward and easy to understand, especially in the context of putting customer information in and printing out documents for a deal. Their tech support team is great and is always quick to fix any problems we are having, we would keep Frazer for the excellent customer service alone.
Nachteile:
The reporting system could be better. It would be nice if getting an excel spreadsheet of customer emails was easier than the current system.
In Betracht gezogene Alternativen:
Frazer Keen Review
Kommentare: Great software, easy to use, good price point for small car lots and buy here pay here car lots.
Vorteile:
I would say best part if the uploading of photos to the advertising companies with ease. This is probably the best part about the software. The forms that come with it are also user friendly.
Nachteile:
The software itself is a little antiquated as far as the interface. It does get the job done but it will look like software from the 90s.
Antwort von Frazer Computing
vor 4 Jahren
Hi Kevin, Thank you kindly for the great review. We appreciate that you are making good use of our various vehicle uploads to help make managing your inventory easier. There are more vendors and partners being added all the time and we welcome you to give us a call at 888-963-5369 if you want to hear more about some of our other integrations for things such as inventory valuation guides, credit checks, text messaging, customer financing, and even free subscriptions to satellite radio for you and your customers!
Critical Dealership Software
Kommentare: Good, could not imagine running a dealership without it
Vorteile:
For me it is the Reports since I am back stage.
Nachteile:
Distilling which reports I need and understanding the data it populates is sometimes confusing
Best Program for Automotive Dealerships
Vorteile:
Easy process with inventory management, prospect management, and client management
Nachteile:
I feel like it is great as it is and can't think of anything else to make it better!
Customer Service Always Goes Above & Beyond!
Kommentare: I was working from home due to bad snow storm and was having issues from my personal computer at home. I called Frazer and spoke to [SENSITIVE CONTENT HIDDEN] and these guys were able to log on and take care of the issues I was having log on and also took the time to explain why I wasn't able to log on. Anytime any of our locations have an issue there is no hold time and staff is awesome! Always professional and willing to help!
Vorteile:
Easy to use and navigate. It exports to the banks and other systems we use.
Nachteile:
Uploading pics is a bit of a process on getting them for inventory
Antwort von Frazer Computing
vor 4 Jahren
Hi Jabi, We are happy to hear you find Frazer easy to use and are making good use of the many integrations we offer. We also have a mobile application called Sidekick that may help make the process of adding photos to your Inventory easier. Please feel free to contact one of our expert support techs at 888-963-5369 if you like to find out more.
Fantastic!
Kommentare: The frazer help desk team was able to help me set up existing service software on a new computer.
Vorteile:
Its very friendly use. anybody can use this software.
Nachteile:
i like everything. but if it was available in other languages will be helpful.
10+ years & still COMPLETELY SATISFIED
Kommentare: One word: FANTASTIC!
Vorteile:
I had & ran new car stores for 20 years before becoming an independent dealer. Used to pay $1,000 a month for what Frazer does. Of course, I do not need service department, or warranty or factory communications. But, this software does everything I need to sell cars. I never have been disappointed with their service or commitment. There are many more complicated and more expensive providers that are not as easy or complete.
Nachteile:
I wish I had set up the accounting side since day one. I can't figure out to go back or set a new start date for accounting. But, this will not stop me from being a customer.
Customer service is the best. I wish I was a attentive with my customers as they are with me!
Kommentare: Invertory is great. I run all my credit card transactions through Frazer. its seemless.
Vorteile:
Customer service... Product is top notch, does everything I need.... and im sure more!
Nachteile:
It does everything I need it to do. Partnerships are solid with other vendors.
Antwort von Frazer Computing
vor 4 Jahren
Hi Robert, We appreciate your kind review and are glad to hear that you are making fantastic use of our products and services! Great care is given to help ensure we can provide the best possible experience for all of our dealers and we welcome you to give us a call at 888-963-5369 if you ever want us to help you explore more ways you can get the most out of Frazer!
Amazing program at an affordable price.
Kommentare: Frazer is making it so that my inventory/marketing/sales is all in one place. It even keeps a cloud record of my policebook so that I dont have to worry about it.
Vorteile:
This software makes managing a dealership very easy. It integrates with your finance lenders and marketing sources very easily. Customer service support is always helpful. They can log into your computer and help you with literally anything you need. If there are forms that are not uploaded they can upload them to the software for you.
Nachteile:
There are no cons everything works as it should.
Antwort von Frazer Computing
vor 5 Jahren
Hello Norbert, We hope this message finds you well and wanted to say thank you for the gracious remarks. Your feedback is always appreciated and we look forward to continuing to help support you and your business!
second to none customer service
Kommentare: Benifit of having my DMS and my accounting system in one. I have no need for quickbooks
Vorteile:
Easy to use. Great customer service from online chat to calling customer service they will mirror your computer and get done what you need done. Explain everything along the way. We use as our DMS and our accounting system.
Nachteile:
They have come a long way with integrations . Now integrate with our online messanger service . Only con would be they dont yet integrate with all the lending services.
GREAT CUSTOMER SERVICE
Kommentare: EXCELLENT
Vorteile:
ITS A SIMPLE SOFTWARE TO USE!! PRICE IS GREAT !!
Nachteile:
WISH CUSTOMER SERVICE WAS 24HR 365 DAYS OF THE YEAR !!
Antwort von Frazer Computing
vor 4 Jahren
Hi Juan, Thanks for taking a moment to leave your thoughts and we're glad you find Frazer of value and easy to use! While we may not be on the phones in person 24/7/365, our live support hours have been recently expanded to 10 AM-8 PM(EST) Monday-Friday and 10 AM-5 PM on Saturdays. You're always welcome to contact us off-hours as well and we will be certain to get right back to you as soon as possible.
Affordable & Easy To Use
Kommentare: Frazer has been very helpful in keeping track of all payments, costs, inventory, profits, etc.
Vorteile:
Frazer is an affordable dealership software. Easy to track vehicle costs and payment for in-house financing. You can use on multiple computers. Uploads pictures straight to advertising websites. Creates all forms for sales. Customer service is great.
Nachteile:
You have to pay a lot extra for certain features like ach payments, text messaging, and some other features.
A must have for accounting
Kommentare: Good experience...good customer service
Vorteile:
Keeps track of our BHPH customers. Also make accounting tasks easier
Nachteile:
Difficult to delete vehicles taken in on trade
Would not RECOMEND frazer.
Kommentare: Well let's see. Lost half of my contacts, got customers making payments and principal not coming off of there payment as shown, got other customers that show I owe them money versus them owing me. I WOULD NOT RECOMEND THIS PROGRAM TO MY WORST ENEMY!
Vorteile:
Was great to start with. Then went to crap, took several man hours to re-install my customer network because frazer wouldn't do it and still not right! Losing business and have ALOT of pissed off customers!
Nachteile:
Customer service sucks! I mean if I'm paying X amount a month to have this so called GREAT service I expect it to work correctly and if not workin correctly then they should have to fix it!
