PrognoCIS Erfahrungen

Left High and Dry by Prognocis After a Data Breach

Kommentare: Stay away from Prognocis! Their customer support is abysmal and getting any response from them is like pulling teeth. Bottom line is their management of our data cost our practice thousands of dollars. Based on my experience, if Prognocis was the only EHR out there, I would skip it and use paper charts.

Vorteile:

Hard to isolate any pros from among the mountain of cons, but I'll try... I never had to change my Prognocis password once in the whole six years I used the program. That's all I've got.

Nachteile:

Data breach - their system was not secure enough to withstand a hacker attack, resulting in a major data breach. They notified our practice of the breach of their system and then declined to assist with any of the resulting fallout, costing our company many thousands of dollars. They did help other practices that were victims of the breach, but refused to help us clean up the mess they made. Customer support is in India. Reps are difficult to understand and incredibly slow to help. At the time we dropped Prognocis in 2017, they still had multiple support cases (trouble tickets) open and unsolved from 2013. The program looks like it's from the 90s. It is not intuitive, is difficult to navigate, and the output reports come out looking unprofessional. Although we were advised that training was included, we did not receive training from Prognocis when we onboarded with them, leaving us to fend for ourselves in learning their bewildering program. Service is way overpriced for what you get. There are so many better programs out there for less money and trouble. After terminating service with Prognocis, they took well over a month to give our patient records to us, and would not give us access to them in the meantime. This resulted in our practice having NO access to our patients' charts for over a month. When I brought my concerns about this to Prognocis's HIPAA compliance officer, I was rudely and condescendingly dismissed.

Wonderful

Kommentare: Just to note this is our 3rd EMR system and by far better then the others. After spending a large amount of money on "in office" servers, technical support contracts, maintenance. We were at wits end, and finally at the end of the contract. This system was recommended to us and within 3 months we were up and running and able to cancel the other, without missing a beat at a much lower cost. One more thing, we just moved our practice after 34 years, the convenience of only having to plug in our computers and log on was GREAT!! no IT techs or moving installers needed to bring EMR online. BEST MOVE WE EVER MADE.

Vorteile:

PrognoCIS is the perfect EMR/Billing system for us. The remote access from Desktop to mobile is so convenient we don’t have to worry about waiting til the next day to access a patient chart. We are a solo practice and with this system being so user friendly, we were able to tailor it to our practice. I like that it has several features, and we are able to utilize only what we need. Big shout out to the technical customer service personal are wonderful, we have only had a few format problems but were able to solve in a timely matter. Also, very easy to use with The Dragon dictation system.

Nachteile:

The only thing I can think of is the few times the system went down, but since we are cloud based this can be expected. It never lasted more then few minutes.

5 years and holding strong

Vorteile:

We have been with PrognoCIS for 5 years after experiencing an epic failure with another EHR solution. Our practice is a small private medical office and flexibility is paramount to optimizing our functionality. We were looking to stay clear of the old large dinosaur solutions most prevalent in the EHR market and we found PrognoCIS. Our relationship with PrognoCIS has been one of growing appreciation of each of our requirements in order to work toward a common goal, clinic efficientcy. What we like most about PrognoCIS is the adaptability or customization of the product. This takes some effort at implementation and continues to be maluable as we fine tune our processes to be more and more efficient. I particularly like that there are certain aspects that we can tweak to meet our current needs.

Nachteile:

There are a tremendous number of reports but sorting through them is a challenge. I struggle with understanding the logic with their naming conventions. The good news is that there has been significant improvement with the "Tech Support" so the response time is more reasonable. I appreciate that Bizmatics continues to work on communication skills with the end user and the tech support team. To provide the correct solution one must first understand the issue. My understanding is that this is an industry challenge but Bizmatics has made concerted efforts to improve customer communications with tech support.

EHR use

Vorteile:

It is easy to use. Entire team including support and billing are very accessible and quick to respond to any concerns. It is easily customized and is cost-effective especially for a small medical practice. I was worried in the beginning because the training was not done on-site, but the person who trained me was wonderful and very accessible and responsive to my needs which made it much easier than I had anticipated.

Nachteile:

I wish I had the ability to make more minor changes on my own without having to go thru their IT support each time.

We keep discovering new features and ways to improve our workflows

Kommentare: We have been using PrognoCIS since 2007 and found it very easy to get up and going on. We were assigned knowledgeable staff who understood our needs and helped us to configure the system for optimum effect in our daily tasks. Support has always been very responsive and since their transition to being more US based support, the communication is even better.

Vorteile:

It is a very comprehensive EMR (and billing system) with just about every feature I can imagine, without slowing me down. You can activate, or hide whichever features you wish. It communicates beautifully with all my labs, physicians and other vendors. The fact that it is compatible with Windows and Apple, has a very nice IPhone app for both EMR and patient portal.

Nachteile:

The reporting on the clinical side does not currently allow me to create my own reports, even though there is a large library to choose from. On the billing side, I am able to customize them nicely, so I think it should not be long until that is addressed

Inexpensive but you get what you pay

Kommentare: At this point, I would rather pay more for an established product with better back end support. It is very frustrating to waste my and my staff's time trying to get Prognocis to fix things.

Vorteile:

relatively low upfront cost. easy work flow.

Nachteile:

Poor back end support. Very expensive in the back end to add features and committing an employee to constantly remind prognosis and push them to make the requested changes.

Prognocis EMR/PM software

Kommentare: We have had this software since 2012. There have been several hiccups that we have had to overcome. I believe we were their first high volume multidisciplinary practice they contracted with. Although we had training on the software and then implemented a year later, there are some workflow issues. We are not your "standard" office workflow and I am sure it is challenging for their IT/support team.

Vorteile:

ease of access. PM/bill side, I love the fact that you can access every task from one screen, regardless of which screen you are in.

Nachteile:

Training videos has improved tremendously over the last couple of years on the EMR side, although "new user training" is not geared for the new employee training. The PM/Bill module does not have enough training videos for adequate training and common workflow, although this has been improved over the years as well. They are definitely coming along as they grow. I do not like the fact that we can never get in touch with anyone in tech support or billing and always having to leave a message for their return call. Since we are cloud based, if Prognocis goes down, our office is down. If you can have an onsite server, I would probably recommend that.

A Real Scam

Kommentare: With so many EMR/EHR systems to choose from, and conducting hours of research, I chose the worse of the worse. No ease in use. No logic in use. No VPN to maintain settings, instead they expect a medical office not to update their computers in order to keep the original settings on internet explorer. Cannot use chrome. Cannot keep up with HIPAA regulations due to the settings inability to be updated. I felt like I was 30 years behind in computer technology. After 2 month of complaining and deciding to switch to a competitor, I received an email from the higher ups. 100 emails to late. They charged out tens of thousands of bogus charges and collected 10%. They charged me alot per month for this disaster. I switched to Athena! Best thing I ever did! Prognocis aka Bizmatics, nearly closed my doors waiting an entire month to resubmit claims. I've been with Athena for 6 weeks and have not had one claim denied and payments are coming in. They only charge you 8% of what they collect. Prognocis, on the other hand, charges permonth for poor service with no significant money collected. If it weren't for my office manager, I would have received no payments at all. Learn from my mistake. Any positive reports about this system is submitted by their staff who were once medical office staff. I'm sure this system worked well 15-20 years ago. Computers have come a long way and Bizmatics/Prognocis simply did not keep up. Did I mention the amount in IT fees I accumulated trying to get this system to work? My IT specialist finally had a heart to heart talk with me. Then I switched to Athena.

Vorteile:

The demo was great!

Nachteile:

This system cost me alot with monthly fees and my IT team trying to get it to work with our brand new system. It is antiquated, slow, kicks you off the server, loses notes, does not interface with the pharmacies and generates absolutely no income whatsoever.

We had a miserable experience switching over to Prognocis.

Kommentare: The experience of data entry because it didn't carry over any of our old data.

Vorteile:

Once everything is set up, the view in the patient's chart makes everything easily accessible. The electronic fax receipt makes it faster for us to process the documents faster.

Nachteile:

When we switched over to this system they promised that our patient information would be transferred over from our other system. We didn't find out until it was too late that they meant they would upload a PDF version of the patients medical history, and we would have to manually enter it into the system. The providers were constantly irritated that the information they needed was not in the patients chart, despite our efforts as staff to ensure that the information was there. The messaging system is impossible to use, making it hard to keep track of patient and staff communications. We frequently had issues with the billing system they forced us to use, which was outsourced to India. Patients constantly had problems with their billing, and we had to refer them to the contacts in India who were often hard to get a hold of. Our office billing staff was stuck fixing mistakes made by this departement that could have been avoided had they been handled in house. We constantly asked for things to be changed and made more user friendly, being told that they would fix it but never seeing any results. This program is expensive to use, and we feel like it has caused more issues than benefit.

Good EHR, extremely poor support and customer services

Kommentare: Been using it for most than two years. My major issue has been with appropriate training, support at the site, poor remote support (not located in US) and delayed responses. If you have to connect ancillary equipment, such as printers, ID scanners, etc the software has very limited options. It only work with windows explorer and even though it crashes several times a day. Once you know it is not difficult to use but in order to get to that level at least we had to go over many trials and errors since the support once installed was almost inexistent and the tutorials were not of help.

Vorteile:

With the proper support and training it could be a very helpful tool. Is not difficult to use.

Nachteile:

Poor and deficient Customer Service. Almost non existent support in site, mostly remote. The customer service appears to be located outside the US and there are many communication issues. The response can be delayed. Looks like they have no commitment once they sell you the product. In one occasion I asked them to configure something for our practice and their response was that was too complicated and not economically viable for them. The software is as good as the configuration. A poor configuration will result in a less easy to use program. Expect a delay for the patient to see the doctor. In our case we have hired an IT personnel to help deals with the issues since once you start EHR it does not make sense to go back. Where we are located the resources apparently are limited and there is a high turnover issue with the technicians that have been assigned. Currently there is no Tech that supports our area. In case of an issue you need to generate a ticket and wait that hopefully they will reply.

Easy to learn, flows well.

Kommentare: So far I think this is a great EMR, a few glitches here and there but that is to be expected. The ease of use is a plus and great customer service so far.

Vorteile:

Ability to log in to the program from any computer, anywhere. Efficient customer service Ease of use availability of customer service or questions for other departments, my emails are always answered in a timely manner Live chat for technical issues

Nachteile:

I have a hard time understanding most of customer service tech, they fix what is needed but sometimes its hard to communicate exactly what you need. When creating a template, I find some of the process a little confusing, there are so many different places you have to input the info

PrognoCis

Kommentare: It has been a very smooth experience dealing with customer service, the ease of the software itself.

Vorteile:

The customer service is excellent and the turnaround time to fix an issue is quick!

Nachteile:

It's internet based so if the internet goes down, you can't use the software.

Needs better customer support.

Vorteile:

Can access EMR from any computer. Customizable to your needs.

Nachteile:

They are all accommodating when trying to sell their product, but they drop the ball once you are a customer. It is difficult to get help from customer support, and we are often dealing with language barriers. Often the system goes down in the middle of our work day, and you can't get a rapid response. Due to current and changing insurance requirements, small changes and tweaks often need to be made. We find it a lengthy and laborious process trying to get prompt help and assistance. A better system would be to assign a contact person or support person to each account. It is most frustrating dealing with their tech support in India and different time zones. We have left messages and had them returned at odd times.

REVIEW

Vorteile:

GOOD PRODUCT EFFICENT FOR WHAT WE NEED FOR OUR OFFICE

Nachteile:

SOMETIMES UPDATES CAN CAUSE ISSUES TYPICALLY FIXED SOON AFTER

Great for a small group that doesn't need a lot of froo froo stuff in their software

Vorteile:

Ability to use this product in our satellite offices. User friendly. Ease of use. Liked the functionality when traveling to other offices.

Nachteile:

Would have liked the ability to assign documents to other staff. Would have been great if it worked on Apple products, too.

Not user friendly--Reports are huge problem

Vorteile:

They are definitely up to date/current with certifications and Meaningful Use criteria. So far, we have gotten all of our Meaningful Use payments, and many other practices I know have not even gotten through Stage 1 because of their software.

Nachteile:

Support is the biggest issue. I have issues that are still not resolved from 6 months ago. I'm told issue is fixed only to find it is not. It gets sent to "the back," who fixes one thing, and then three other things that were fine get messed up. They said we could customize reports, but we can't. They don't work. They told us they are accurate, but then I have to prove they are not. It's a huge problem when dealing with accounting and financial needs. We should be able to do more on our own and not have to wait for them to design a report. We need more stock reports that are basic so we can customize them for ourselves. You can not apply the copay, deductible, etc. until after you hear from the insurance company, so if you have multiple patient payments, it is a lot of work to see what DOS they are waiting for.

Kommentare: Originally I thought this would be a good system but have found it cumbersome and not easy to use. Purchased it to use on a cloud format and have problems with printing notes, referrals, and prescriptions - and wind up getting blank pages.
Also when trying to copy information from prior notes, I will get active x problem even though Internet settings are allowing active x. Have to log out and log back in again. I have tried customer support and their response time has been delayed.
Underwent a CMS audit for meaningful use, and they could not help us. They finally got back to us, after the deadline.
It's currently not offered as an intergerated system with practice management, which makes things difficult because sometimes charges come across correctly and other times it does not. I have had a lot of duplicate billing. Also, it will incorporate codes from prior visits that were not used on current visit, so my billers have to delete codes.
As far as flow, there are problems with it. The point and click system is slow and time consuming even though we use a cloud.
I have not benefitted from the system and even though i have met meaningful use I am switching EHR.

Medical Director. NY Urgent Care

Vorteile:

It is very user-friendly. Despite other EMR's that claim that they "...think like a doctor..." they actually do not. They all start with Chief Complain, which is a standard documentation pathway, exactly how the Computer Scientist would think. Most doctors, however document the chart while already having Differential Diagnosis partially materialized in their minds. This EMR allows you to do that. I have used more than 5-7 different EMR's and can attest that this one is the best I have ever used.

Nachteile:

I do not like when the billing modules have to be purchased separately. I should be able to do my own billing with or without the company. It has to be my choice. I understand that it is a current trend for nearly all of the EHR Companies to try to also sell doctors their billing services, but still I disagree with it. Doctors who wish to do their own billing should be able to have at least the option of having their own user-friendly revenue cycle management via EHR itself and not being forced to purchase an additional module, regardless how cheap it is.

I wouldn't buy an EHR that cost and arm and leg when I have PrognoCIS

Vorteile:

They customize all of our templates and diagrams. We were looking for a vendor that could build an interface with our practice management system. We are a dermatology office, so we don't need all the bells and whistles as some of the other vendors out there. I honestly have to say from sales to programmers to everyone in support, this is the best software out there for everything from single doctors to a big group practice. We've had opportunities to change to vendors who are dermatology-specific, but we won't because we like this product and its functionality.

Nachteile:

From my experience with other software IT experience, tech support tends to take to long to fix issues. But I have to say we've been with them for the past three years, the support has improved significantly, and all my questions are addressed when they do call me.

Highly recommend

Vorteile:

Wonderful software! Our new providers have had no issues navigating throughout the program. Schedule is easy to understand.

Nachteile:

The technical support is never that helpful, they do not speak English very well. That is my only complaint with this software.

Bad for Dermatology

Vorteile:

web based so it works with many devices, the customization is pretty easy; easy set up, works well on the iPad

Nachteile:

poorly suited to dermatology, customer support does not understand dermatology medicines and other dermatology needs

Awesome EHR product for Healthcare

Kommentare: We have learned to love it !

Vorteile:

This system is great for a Dr's office - it is an overall ease of use for all staff from front to back office - for all staff from check out to triage to billing Even the Dr will like it !

Nachteile:

There are some learning curves - with adding templates at the beginning - and codes and your little quirks But all worth it in the long term

PrognoCIS Review

Vorteile:

They are up to date with all of the Meaningful Use requirements and are a very affordable option. The system is very easy to navigate if you are used to a Windows platform and how Microsoft Office operates (click down, pull down options).

Nachteile:

Getting a hold of the support staff is sometimes an adventure. Once you get a hold of them, most problems are resolved quickly. But if there is a bug in the system, it gets sent back to the engineers and takes a long time to be resolved (sometimes months). The big upgrades (version upgrade) was very hectic with a steep learning curve. There were lots of bugs in the system and lots of extra/new steps. We are back to normal functioning levels/speed now, but after much struggle.

Prognocis EMR Review

Vorteile:

The EMR is very easy to use and customize. Bizmatics is very responsive and they are will to help along the way with any question you may have.

Nachteile:

There is nothing I don't like about this. I have used several EMR's in the past

Prognocis

Kommentare: When I had the demo, the software seemed pretty comprehensive.

Vorteile:

It met all the standards of what I think I need to work efficiently. It can work on all the electronic devices, the training team is friendly and available.

Nachteile:

The user interface could look a little more updated. The icons are very small and like an old Nintendo game character. The training and set up process is very long, expect 6-8 weeks to be safe and is the main reason I gave the ease of use rating 3 stars.