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Über Salesforce Sales Cloud

Wachse mit Sales Cloud 360, einer Vertriebslösung, die die Produktivität von Vertriebsteams auf der CRM-Plattform steigert.

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Vorteile:

The dashboard is in every case exceptionally alluring and basic. The interface is delightful and generally has an excellent cost.

Nachteile:

There are countless strides to having a total record, so this is definitely not a languid program. In case you will utilize it, focus on utilizing it, in any case, nonsense in, nonsense out.

Bewertungen zu Salesforce Sales Cloud

Durchschnittliche Bewertung

Benutzerfreundlichkeit
4.0
Kundenservice
4.1
Funktionen
4.4
Preis-Leistungs-Verhältnis
4.0

Weiterempfehlungsquote

8.1/10

Salesforce Sales Cloud hat eine Gesamtbewertung von 4.4 von 5 Sternen basierend auf 18’381 Nutzerbewertungen auf Capterra.

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Nutzerbewertungen filtern (18’381)

Cory
Cory
Agent
Verifizierter Nutzer auf LinkedIn
Versicherung, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Great CRM

4.0 vor 4 Jahren
Untertitel auf Deutsch sind im Videoplayer verfügbar
Ingo
technischer Betriebswirt in Deutschland
Maschinenbau oder Wirtschaftsingenieurwesen, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

tolle Softwarelösung für den Vertrieb

4.0 letztes Jahr

Kommentare: Salesforce Sales Cloud hat mir geholfen, meine Produktivität um 29 % zu steigern und mehr Umsatz zu generieren. Ich bin sehr zufrieden mit diesem Produkt und würde es jedem empfehlen, der seinen Vertrieb effizienter machen möchte.

Vorteile:

Ich bin seit mehreren Jahren ein begeisterter Nutzer von Salesforce Sales Cloud. Es ist eine großartige Software für die Vertriebsautomatisierung, die mir hilft, meine Kundenkontakte zu verwalten, meine Verkaufschancen zu verfolgen und meine Umsatzprognosen zu erstellen. Ich möchte Ihnen gerne meine Erfahrungen und Eindrücke mit diesem Produkt teilen.Salesforce Sales Cloud ist eine cloud-basierte CRM-Anwendung, die viele nützliche Funktionen für den Vertrieb bietet1. Ich kann zum Beispiel alle Informationen über meine Kunden und Leads in einer zentralen Datenbank speichern und jederzeit darauf zugreifen. Ich kann auch automatisierte Workflows und Genehmigungsprozesse einrichten, um meine täglichen Routineaufgaben zu vereinfachen. Außerdem kann ich personalisierte Angebote und Aufträge erstellen und nachverfolgen.Eines der besten Features von Salesforce Sales Cloud ist die integrierte KI, die mir wertvolle Einblicke in meinen Vertrieb liefert. Ich kann zum Beispiel sehen, wie sich meine Pipeline entwickelt, welche Deals am wahrscheinlichsten abgeschlossen werden und welche Aktivitäten ich priorisieren sollte. Ich kann auch Echtzeit-Reports und Dashboards nutzen, um meine Performance zu messen und zu verbessern.Salesforce Sales Cloud hat mir geholfen, meine Produktivität um 29 % zu steigern und mehr Umsatz zu generieren. Ich bin sehr zufrieden mit diesem Produkt und würde es jedem empfehlen, der seinen Vertrieb effizienter machen möchte.

Nachteile:

Der Preis für diese Software ist recht hoch

Karolin
Team Lead Sales in Deutschland
Gesundheit, Wellness & Fitness, 201–500 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Unverzichtbares Tool für den Vertrieb

5.0 vor 7 Monaten

Kommentare: Mächtiges Tool mit sehr vielen Möglichkeiten

Vorteile:

Durch SF habe ich den komplette Überblick an hereinkommenden Leads, Stages der Bearbeitung und Auswertung

Nachteile:

Kein möglicher Intergration von Bildern in den Mailverkehr

Sandra
Ausführender Agent in Österreich
Informationsdienst, 501–1’000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Salesforce Sales Cloud

5.0 vor 8 Monaten

Vorteile:

Die Suche nach Kunden und Adressen ist sehr einfach, auch dass man die Cloud im Browser in mehreren Tabs öffnen kann, ist sehr von Vorteil.

Nachteile:

Dass es vielleicht einfacher gemacht werden kann, E-Mails direkt an den Kunden aus der Cloud zu senden.

Verifizierter Rezensent
Verifizierter Nutzer auf LinkedIn
Elektrische/elektronische Fertigung, 201–500 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Dieses Programm ist eines der besten Programme zum Programmieren

5.0 vor 7 Monaten

Kommentare: Ich rate allen Programmierern, es zu verwenden

Vorteile:

Benutzerfreundlichkeit und Qualität der Leistung

Nachteile:

Ich finde an diesem Programm nichts Negatives

Cem
Sales in Deutschland
Freizeit, Reisen & Tourismus, 501–1’000 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Salesforce als Marktführer

5.0 letztes Jahr

Kommentare: Mit gutem Gewissen weiterzuempfehlen

Vorteile:

Salesforce hat im Grunde genommen all das, was man im Sales braucht. Ein sehr wichtiger Punkt sind auch die Integrationen von anderen Produkten, die tadellos funktionieren. Leads und Daten erfassen, durch Reports Berichte erstellen und vieles weiteres ist super durchführbar.

Nachteile:

Manchmal ist es etwas langsam. Unterschiedliche Designmöglichkeiten wären interessant

Jennifer
Marketing Manager in Deutschland
Informationstechnologie & -dienste, 2–10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Sehr flexibles CRM

5.0 vor 2 Jahren

Vorteile:

Super für folgende Punkte: Projektstatus wird angezeit Auslastung des Vertriebsteam mit einem Klick ersichtbar Marketingkampagnen können relativ einfach und schnell erstellt werden.

Nachteile:

Es ist nicht leicht Salesforce zu implementieren. Hierfür sollte man sich Salesforce Berater ins Haus holen.

David
IT Administrator in Deutschland
Informationstechnologie & -dienste, 11–50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Salesforce Sales Cloud im Fokus: Eine umfassende Bewertung

3.0 vor 9 Monaten

Kommentare: Alles in allem bietet die Salesforce Sales Cloud eine leistungsstarke Vertriebslösung mit umfangreichen Funktionen und Möglichkeiten zur Steigerung der Produktivität, allerdings sollte die finanzielle Belastung für Unternehmen berücksichtigt werden.

Vorteile:

Die Sales Cloud automatisiert Vertriebsprozesse wie Lead-Management, Opportunity-Verfolgung und Angebotserstellung, was die Produktivität enorm steigern kann

Nachteile:

Bei der Salesforce Sales Cloud sind die Kosten nicht zu unterschätzen

Doug
Doug
Salesforce Administrator in USA
Verifizierter Nutzer auf LinkedIn
Computer-Software, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

It does it all

5.0 vor 4 Jahren

Kommentare: SF is the tool to have. It's already an amazing platform but continues to grow. SF continually invests in new products that enhance the features already available and continually rolls out updates with 3 major releases per year. Like any technology, it's consistently improving but they are already a leader and mainstay in this space.

Vorteile:

Most people believe SF to be a CRM and while that is true, it's much more than that. It's a platform that leverages the technology of the CRM and is so easily customized that it can manage your entire business. This is the next generation of technology for every business need.

Nachteile:

While the capabilities are nearly endless, not everything is offered out of the box. SF offers a lot of different products and has an extensive community of 3rd party app providers that allow for additional functionality that can be installed. Some of these products are free while others are paid beyond the initial licensing purchase through SF.

In Betracht gezogene Alternativen: Dynamics 365

Zuvor genutzte Software: Dynamics 365

Gründe für den Wechsel zu Salesforce Sales Cloud: The features that SF offers and the ease of customization make it the leader.

japhet
Creative Director in Südafrika
Telekommunikation, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

This CRM is incredibly versatile

5.0 letzten Monat Neu

Kommentare: I regret not discovering its capabilities sooner, as we would have transitioned to it for onboarding much earlier. I wasn't aware that you could create custom objects that link to an account record and set up as many fields as needed.

Vorteile:

Our onboarding team relies on Salesforce for ushering in new customers. It helps us monitor communications, activities, and task completion statuses, while also facilitating the creation of reports and dashboards to visualize account progress during onboarding. Salesforce stands out as the top-notch choice for customization and trackability. We're able to configure fields and gather data as per specific workflows, and even automate tasks for smoother operations.

Nachteile:

Salesforce can be a bit sluggish and cumbersome on occasion. We had to undergo training from a Salesforce expert to implement the systems we required, indicating that it may not be the most user-friendly option out there. However, this complexity is often inherent in such a robust system.

stef
msr in USA
Bankwesen, 501–1’000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

salesforce is not meant for banking

1.0 vor 4 Wochen Neu

Vorteile:

it is easy to read sometimes and the different colors are useful.

Nachteile:

it is not compatible with our software at times and it doesnt have all of the capabilities we need. any software updates cause MAJOR fails for customers. the system is too basic for real time updates and cant always mirror what the customers see online in their accounts. this software is for less involved purposes. i dont think it can keep up

Rafael
CPO, previous VP of Operations in Spanien
Gastgewerbe, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Great tool for different type and size of businesses

5.0 vor 3 Monaten

Kommentare: My overall experience was positive. You can always find solutions to your business needs even if you developed or if you need a third party tool from the App exchange. The integrations have a wide range of options and the development is not that expensive compared with other tools.

Vorteile:

The ability to set up the required processes and automations adapted to the size of your business, with a flexible platform that can grow with you in pricing and coming from the most simple set up to start to get a complexity of a mid size and enterprise business. Count with a massive amount of partners that helps in the set-up with multiple prices and the fact that you can get a team inhouse that can help to mantain and develop on Salesforce with some training.

Nachteile:

Maybe, the fact that the customer success sometimes do not responded on time to issues. The commercials are a bit aggressive when negotiating the renewals. The Salesforce ecosystem pricing push hard other tools that are better connected but the value for money is complex to be justified.

In Betracht gezogene Alternativen: Zoho CRM und SugarCRM

Gründe für den Wechsel zu Salesforce Sales Cloud: Because of the potential to grow as my business grow and the ability to implement custom needs from our business. Connection to multiple other tools that help us to concentrate all the operational actions to cover the entire Customer live value cycle.

Sihloniphile Angel
Administrator in Südafrika
Eventservice, 10’000+ Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Salesforce Sales Cloud Slales Tracking Review

4.0 vor 2 Wochen Neu

Kommentare: Salesforce Sales Cloud is a comprehensive sales tracking tool that has revolutionized the way sales teams operate and achieve their goals. As a leading customer relationship management (CRM) platform, it offers a plethora of features designed to streamline sales processes, improve efficiency, and enhance overall productivity. key features such as, Lead and Opportunity Management, Sales Forecasting, Customizable Dashboards and Reports, Mobile Accessibility, Integration Capabilities, Automation and AI. Salesforce Sales Cloud is known for its user-friendly interface. While it offers a vast array of features, the platform is designed to be intuitive, ensuring that even those who are not tech-savvy can navigate it with ease. The learning curve is relatively short, thanks to the extensive training resources and support provided by Salesforce. Salesforce Sales Cloud is a powerful and versatile tool for sales tracking and management. Its comprehensive feature set, coupled with advanced analytics and AI, makes it an invaluable asset for sales teams aiming to increase efficiency and drive growth. While there are some drawbacks, such as cost and complexity, the benefits far outweigh these issues, making Sales Cloud a top choice for businesses looking to optimize their sales processes.

Vorteile:

Comprehensive lead and opportunity management Robust sales forecasting and analytics Customizable dashboards and reports Mobile accessibility for on-the-go sales tracking Seamless integration with other tools Advanced automation and AI features

Nachteile:

The platform can be expensive, especially for small businesses. Customization options, while powerful, can be overwhelming for new users. Some users report that the system can be slow at times, particularly with large datasets. The extensive feature set may require significant training for full utilization.

John
CEO in USA
Informationstechnologie & -dienste, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Salesforce- my preferred CRM system

5.0 vor 2 Monaten

Kommentare: Overall, Salesforce is a good, quality system that delivers strong with my CRM and sales pipeline needs to help grow the business, and maintain existing relationships with customers.

Vorteile:

Salesforce is good at several things, it actually has more functions that I use. My main likes are the CRM capabilities of it and helping with my sales pipeline.

Nachteile:

It has an excessive amount of features that I just don't use.

In Betracht gezogene Alternativen: Zoho CRM und HubSpot CRM

Gründe für den Wechsel zu Salesforce Sales Cloud: I found Salesforce to fit with my business needs a little better than Zoho and Hubspot, but they are all pretty good at what they do.

Verifizierter Rezensent
Verifizierter Nutzer auf LinkedIn
Konsumgüter, 51–200 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Incredibly Powerful Sales Tool

5.0 vor 4 Wochen Neu

Kommentare: Overall I think our use of Salesforce was very positive. It took some time for the sales team to wrap their heads around how to best use the system but each time they had feedback of how they wish something was different it was easy to incorporate.

Vorteile:

Completely customizable and features all of the fields and capabilities we could possibly want for tracking our customers.

Nachteile:

Sometimes there are so many features and options it can be a bit overwhelming.

meenal
consultant in Indien
Verifizierter Nutzer auf LinkedIn
Bildungsmanagement, 501–1’000 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

"streamlining sales: A comprehensive review of salesforce sales cloud"

5.0 vor 2 Wochen Neu

Kommentare: For companies trying to increase growth and optimize their sales processes, salesforce cloud is a complete and effective solution. Sales teams can efficiently nurture leads and close deals with the help of its wide feature set, which provide robust tool for managing leads, opportunities, and clients relationships. The platform's scalability and customization option provide the flexibility to react to change company needs, while easy connectivity with others other salesforce product and third-party apps offers a cohesive ecosystem for increase productivity. All things considered salesforce sales cloud is the best option available looking to maximize their sales process.

Vorteile:

1) salesforce sales cloud improves productivity and efficiency by providing a broad range of tools and capabilities to manage every step of a sales process, from lead creation to deal close. 2) cloud's highly configurable platform enable companies to mold the system to fit their unique requirement and expand as their organization expand, guaranteeing, flexibility and adaptability throughout time. 3) smooth integration- it offers the single environment for sales team to collaborate and access all pertinent information and resources in one location by integrating smoothly with other salesforce products and third party application.

Nachteile:

1] the wide range of functionality and customization choices available in salesforce sales cloud can be intimidating to novice users. it takes lots of efforts and training to fully understand its potential and operate the platform effectively. 2] its pricing can be too high for startups and small companies, especially when it includes in extra charges for integration, customization, and continues support.

Verifizierter Rezensent
Verifizierter Nutzer auf LinkedIn
Computer-Software, 1’001–5’000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

The "One Stop Shop" for All Things CRM and Sales Management

5.0 vor 4 Wochen Neu

Vorteile:

Salesforce is a Goliath in their own right and a heavyweight within the CRM category. I've worked with other tools, such as Hubspot, but no one can perform true CRM like Salesforce does on a daily basis. I integrate Salesforce with Salesloft and that combo together makes tracking my 2,000+ customers an absolute breeze. All activities flow back and forth between the 2 tools so I can stay up to date on all activities being perform on the account. This makes managing the customer experience more mature and positively reflects on us in how we operate our business.

Nachteile:

While Salesforce Sales Cloud is as flexible as "flexible" comes, that can be a 2 edged sword. Our current Salesforce instance heavily leverages most capabilities that Salesforce offers, which makes it difficult to run reports when not all data objects can be accessible within one report. I end up having to run multiple reports and then consolidate the reports to drive the insights I'm looking for.

Allie
Allie
Solutions Engineer in USA
Verifizierter Nutzer auf LinkedIn
Informationstechnologie & -dienste, 1’001–5’000 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Salesforce Keeps People on The Same Page

4.0 vor 4 Wochen Neu

Vorteile:

Salesforce is relatively easy to use and provides communication across different orgs. Salesforce allows me to stay up to date on a customer without having to contact someone every time I have a question. It's also nice to use for keeping notes.

Nachteile:

There's a million fields and sometimes can feel overwhelming. Reports are easier to build off of previous reports than create your own from scratch.

yash
Salesforce Admin/BA in USA
Software für die Automobilindustrie, 201–500 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Best CRM

5.0 vor 5 Jahren

Kommentare: Best Experience so far with salesforce even with different salesforce cloud including sales, service and community cloud as well.

Vorteile:

I am a big fan of Salesforce and I am using it from last 5 years and I have worked in both classic and lightning so I would say its one of the best CRM for small as well as big organization.

Nachteile:

I am somewhat upset with Report and Dashboard in salesforce because they have some limitations and even there are some filters are there in which if we want to show visual graph than I can show only 2 or 3 columns only.

In Betracht gezogene Alternativen: Dynamics 365 Business Central

Zuvor genutzte Software: Dynamics 365 Business Central

Gründe für den Wechsel zu Salesforce Sales Cloud: I guess Microsoft dynamics was not user-friendly and even I guess on cloud and it was more complex to integrate with other tools so we decided to go with Salesforce which was user-friendly and we can be integrated easily with 3rd party software.

Verifizierter Rezensent
Verifizierter Nutzer auf LinkedIn
Telekommunikation, 501–1’000 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Salesforce review

5.0 vor 5 Jahren

Kommentare: My overall experience with Salesforce is that initially it is difficult to learn how to use. The user's experience in learning how to implement and incorporate it is not pleasant. However, once you start playing around with it more and more, you get the hang of it and it does ease everyday tasks for members across all organizations within a company.

Vorteile:

What I like most about this product is that my team and company was looking for a product in order to ease the customization of widgets and components, automate tasks for users that were tedious and time-consuming, and streamline the process of customer's feedback to the customer support team to the implementation and design team. Salesforce was able to offer solutions in order to solve all those problems, all while allowing us to customize various apps and dashboards in order to meet our customers' and business needs.

Nachteile:

What I liked least about the software is the documentation and learning curve that came with incorporating and implementing using Salesforce. I was part of the team analyzing if Salesforce was right for my business, and documentation about customizing styling and allowing different users to have different roles within your corporate account were difficult things to find. After speaking with several people who work at Salesforce and swiping through pages and pages of online material, we were able to play around and find what works best for us. Definitely incorporate the learning curve into your business plan if you plan to use Salesforce.

In Betracht gezogene Alternativen: Dynamics 365

Warum Salesforce Sales Cloud gewählt wurde: The main reason my company was looking for a switch was for more ability to customize while keeping the price low that we paid for the solution.

Zuvor genutzte Software: Dynamics 365

Gründe für den Wechsel zu Salesforce Sales Cloud: Both of the other products we looked at had terrible customer service, were costly, and did not allow for the customization and wide breadth of options we were looking for. The learning curve for those were much greater and we didn't get more out of them for our business needs.

Huw
Huw
Account Manager in Irland
Verifizierter Nutzer auf LinkedIn
Computer-Hardware, 10’000+ Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Salesforce CRM Review - Daily user

5.0 vor 5 Jahren

Kommentare: My overall experience using Salesforce has been good. I've used the application for 19 months and I'd say it took at least 3 months to get familiar with the tool. I work for an organisation of +180k and the tool is used widely across the business, which is a testament to its reliability and scalability. For smaller organisations, there is likely to be less complexity involved, as there will be less integration required with other applications - which Salesforce does incredibly well. To summarise, I'd say to prospective adopters of Salesforce, expect to invest some time in training new users of the tool but its remarkable functionality and capabilities far outweigh this ramp-up period.

Vorteile:

-Highly customisable with deep and wide integration with my organisations SaaS or natively developed applications. -Allows you to produce very detailed reports to track my own activity and history. Which can also be used by management to track team progress and activity. -A customisable dashboard that allows frequently uses tabs to be populated to a "bookmarks bar" which allows for faster navigation. -Great search feature that allows for search across the entire CRM database.

Nachteile:

-Due to its high functionality and range of options it can be overbearing to use at times. -Requires internet connection which means there is occasional latency and is not accessible at all times. -Visually, it's not the most appealing tool that I've ever used. -Steep learning curve for those that have not used it before, but then that goes for most CRM tools.

In Betracht gezogene Alternativen: Dynamics 365 Business Central

Warum Salesforce Sales Cloud gewählt wurde: Due to employment change when I moved companies.

Zuvor genutzte Software: Dynamics 365 Business Central

Jared
Jared
Customer Success Manager in USA
Verifizierter Nutzer auf LinkedIn
Computer-Software, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

This CRM Can Do Anything

5.0 vor 5 Jahren

Kommentare: I wish I had known about it's capabilities a long time ago because we would've switched to it for onboarding much sooner. I didn't realize you could create custom objects that could tie to an account record and setup virtually as many fields as you needed.

Vorteile:

Our onboarding team uses Salesforce for onboarding new customers. It allows us to track communications, activities, mark task that have been completed and create reports and dashboards to show how accounts are progressing through the onboarding process. Salesforce is the best in class tool when it comes to customization and trackability. We can setup whatever fields we need and collect whatever data we need based on various workflows. You can also create automated tasks.

Nachteile:

Salesforce is a bit clunky and slow at times. We had to have training by a Salesforce expert to implement the systems we needed, so I wouldn't say it's very user-friendly (but that's expected when you have such a robust system).

In Betracht gezogene Alternativen: monday.com

Warum Salesforce Sales Cloud gewählt wurde: We looked at Trello for project management for awhile, but it didn't have the reporting and automated tasks we needed. Wasn't very customizable.

Zuvor genutzte Software: Trello

Gründe für den Wechsel zu Salesforce Sales Cloud: We looked at Monday.com for project management, but due to the fields, workflows, automated tasks and overall functionality we were looking for, Salesforce was much more customizable for our needs.

Verifizierter Rezensent
Verifizierter Nutzer auf LinkedIn
Krankenhausversorgung & Gesundheitswesen, 10’000+ Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

May the SalesFORCE be with you!

5.0 vor 3 Jahren

Kommentare: Salesforce is a game-changer for our organization. We've reported out on items that previously we hadn't in years. There's very little manual effort now as we have so many triggers setup for automation.

Vorteile:

Without Salesforce our organization simply would not be able to function as quickly as we do now. We have so many automation processes and workflows setup that has saved us a lot of time. We use this platform across 15 departments in our organization, and it continues to grow. Everyone who sees the benefits of this great CRM... asks for User licenses... it's that good. We love the Contact Management, Lead-> Opportunity tracking and most importantly the Reports and Dashboards!

Nachteile:

Salesforce can be pricey especially as it grows within an organization, so that would be the one setup. However, they do offer a Non-Profit Starter pack that I'd recommend small non-profit organizations to look into.

In Betracht gezogene Alternativen: Zoho CRM und Dynamics 365

Warum Salesforce Sales Cloud gewählt wurde: Salesforce was true cloud based and has dominated the market. We felt it's time for us to join the cloud movement.

Zuvor genutzte Software: Zoho CRM und Dynamics 365

Gründe für den Wechsel zu Salesforce Sales Cloud: Salesforce seemed to be the Enterprise leader and due to the open-API features, it was a no brainer to move forward.

Alain Jove
Alain Jove
Freelancer in Philippinen
Verifizierter Nutzer auf LinkedIn
Telekommunikation, 501–1’000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

The CRM worth buying

4.0 vor 3 Jahren

Kommentare: Overall, this app is something I'd definitely recommend as it has a very good system for organizing corporate activity, ease of use is very good, navigation wise it can be improved, load time is fast, and above all I haven't experienced any downtime when I was using this CRM.

Vorteile:

Salesforce is one awesome tool that is very useful and budget-wise that is already full of functionality to run daily tasks, organize tickets for support, reminders for important to do's whether needing immediate attention or non-urgent ones. It is also great with integrations for easier management such as with calendar apps. It has your sort functions, filters for categorizing, labeling, and disposition tagging for at a glance view. The one thing I observed about this CRM is it doesn't lag although a lot of users are already accessing the same interface, which means it has a stable platform and servers that can accommodate the bandwidth of multiple users. I can safely say that it allocates a significant storage to avoid the nuisance of pages loading slowly. Not only that, so far there are no reported issues of their database being breached or any intrusions which is very harmful for businesses and their trade secrets. It is vital since client data is the backbone of a business. I'm glad that they have established these safeguards well to make their product reliable and trustworthy.

Nachteile:

The only thing I noticed is it took a lot of clicks to get you to where you want to go in this CRM. For example, in opening a particular ticket, you'd have to open a preview page first before being able to open the ticket with the actual content itself. Although the site mapping was remedied internally to lessen the time of navigating from one page to another. So far that's the only downside I've encountered.

In Betracht gezogene Alternativen: Zendesk Suite

Gründe für den Wechsel zu Salesforce Sales Cloud: Comparing Zendesk navigation with Salesforce, the latter was a little easier compared to the former. The higher ups had also previously used Salesforce that's why it was the one being chosen as the company CRM.

Christopher
Design Head in Indien
Design, 2–10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

The Best Tool for Converting Leads to Long Term Clients

5.0 vor 3 Jahren

Kommentare: In terms of lead, contact, and opportunity management, Salesforce is the benchmark. It's fun to play and works with pretty about everything. Their mobile app still has some flaws, but the call-to-logged-activity feature is rather useful. Of course, you get out of something like this what you put into it, so it's only as good as your team's willingness to use it correctly and successfully. It's highly configurable - to the point of becoming unusable - so you can tweak it to your liking. It's difficult at first, especially for newcomers to handling this type of programme, but with daily management and training, you'll find Salesforce to be really beneficial not only for the business, but also for the personal skill set that I've developed through the years of using it.

Vorteile:

This will keep track of anything you put into it with precision. Do you require a new field? Make it, track it, include it into reports, whatever you want to do with it. Whatever you require, such as logged calls, activities, contracts, and documents, is readily constructed in and can interface with nearly everything in a plain form, including custom fields. Its widespread use aids not only integration but also sales team and senior leadership comprehension. Nearly everyone is familiar with Salesforce, including what it is and what it does, as well as how to interpret many of its reports. It's simple to obtain buy-in, put together a team to manage it, and get sales and operations teams to understand and implement it. -Integration is comprehensive and deep. - Enables you to make incredibly detailed reports in order to keep track of activity and history. It can be used by management to keep track of team progress and activities. - A custom dashboard that enables for the loading of frequently used tabs into a "bookmarks bar" for faster navigation. - A superb search feature that allows you to search the entire CRM database. -It can be integrated with mail domains to provide real-time updates to emails. -Customer service is aided by ticketing approach.

Nachteile:

Except for the initial setup time required to effectively manage the system in place and set up the right job management for each corresponding area, there may be little to hate about this software.

In Betracht gezogene Alternativen: HubSpot CRM

Warum Salesforce Sales Cloud gewählt wurde: The interface is not very intuitive and requires constant tech support.

Zuvor genutzte Software: HubSpot CRM

Gründe für den Wechsel zu Salesforce Sales Cloud: Though HubSpot is a good software, it is not as intuitive as required for an average user to use. While doing research for a new tool, this was one of the deciding factor. Salesforce Sales Cloud provides an intuitive workflow and serves as the a time saving tool. Also API features (including performance) in HubSpot CRM are limited, and email workflow capabilities are overly inflexible, resulting in a highly complex workflow management process.

Verifizierter Rezensent
Verifizierter Nutzer auf LinkedIn
Finanzdienstleistungen, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Salesforce: 800 pound CRM Gorilla

4.0 vor 2 Jahren

Kommentare: With the popularity and pervasiveness of Salesforce, it probably deserves a spot on most people’s shortlists. Its longevity and interoperability with many other line-of-business systems make Salesforce a solid candidate. However, I can think of many instances where an organization would be better served by a niche product such as DealCloud or HubSpot.

Vorteile:

Salesforce is undoubtedly the 800-pound gorilla in the CRM realm. Investments into an ecosystem that is ubiquitous and ever expanding are usually calculated good bets. Salesforce itself offers many vertical and horizontal integrations, and there is no shortage of 3rd party products and service providers. Salesforce Trailhead, its online academy, offers extensive self-paced tutorials and courses at a very competitive price: FREE. So getting ramped up on Salesforce is relatively accessible.

Nachteile:

Out of the box, Salesforce is more of a framework than a complete solution. Some level of configuration is necessary for all but the simplest implementations. While a well-planned implementation may fit like gloves, a mediocre one will hinder usability and user adoption. On top of its above-average licensing costs, the total of ownership tends to be the higher end.

In Betracht gezogene Alternativen: DealCloud, Zoho CRM, Backstop und HubSpot CRM

Warum Salesforce Sales Cloud gewählt wurde: To better align with our client base.

Zuvor genutzte Software: Zoho CRM

Gründe für den Wechsel zu Salesforce Sales Cloud: Longevity, industry support, hirable talents.