LiveChat Erfahrungen

Gute Anwendung für den täglichen Gebrauch

Vorteile:

Es gefällt mir die einfache Bedienung und das gute optische Design.

Nachteile:

Der Preis dieser Anwendung finde ich ein wenig zu teuer.

Highly recommended

Kommentare: I LOVE USING LIVECHAT I HIGHLY RECOMMENDED THIS WEBSITE TO THE COSTUMER

Vorteile:

When they approach on costumer i feel very comfortable when asking youre problems and livechat helps you solve youre questions

Nachteile:

Asking question ,asking questions in live chat when they approach to you i feel very comfortable using livechat

Live chat helps our business grow

Kommentare: Its easy to use and I really appreciate the live chat support too. They are very helpful

Vorteile:

the oppotunity to engage with customers that prefer communicating in the chat rather than over the phone . we can close a lot more sales.

Nachteile:

dislike that I have to have a license per user which is not as flexible as having a chosen number of licenses with unlimited users like it was before.

Solid App With Unusual Business Practices

Kommentare: The app itself is quite good. I would not risk the relationship with a friend or colleague by recommending the company.

Vorteile:

The app itself works well. We used it on our site for several years without issue.

Nachteile:

You need to be paying attention. Their billing practices are unusual. A stated policy (I have a copy of the chat transcript if required) is that they do not provide advance warning of pending annual subscription charges. We longer use the app due to change in our direction and we should have cancelled the subscription. That is on us 100%. This morning, we received the receipt for our freshly paid subscription paid through 11/30/2025 that also indicated a 25% increase in year over year subscription costs.

Why LiveChat is the Best Customer Support Tool

Vorteile:

LiveChat is the most robust tool that I have ever used to offer customer support on my end. Availability of mobile application is another great aspect about LiveChat which support audio calls and live chat.

Nachteile:

LiveChat doesn’t have CRM inbuilt tools but it seamlessly integrate with external apps and APIs

LiveChat nextGen app

Kommentare: I liked using it. The team found canned messages helpful.

Vorteile:

interactive, fast and very helpful for business purposes.

Nachteile:

Dont know if they encrypt messages. if they do great...if not they should do it and can release it for mass consumption.

Am Amazed With LiveChat

Kommentare: It gets the work done fast and well every time.

Vorteile:

This platform is a very useful tool because it has helped resolve issues with our customers. LiveChat has enhanced our interactions with our clients and this is why I love LiveChat. It has the best and reliable features like HelpDesk.

Nachteile:

I haven't had any issues with LiveChat at all.

Positive Chat

Kommentare: Very positive and useful. Great interactions with customers.

Vorteile:

Being able to see what the customer is looking at on our website. Like that we can add our own hashtag shortcuts

Nachteile:

The VPN showing different locations but the customer is not there

LiveChat has made my self-owned easier to manage

Kommentare: My experience, not including the price hike, has been exceptional. I feel as though I made the right choice when I chose LiveChat.

Vorteile:

LiveChat offers customers like me a range of resources like films and articles to help in maximizing the features of the program. The periodic emails informing reviewers of new developments in LiveChat's commercial applications are really appreciated.

Nachteile:

Pricing has recently gone up significantly.

5 stars! Appreciate the ability to have this amazing service available

Kommentare: Love having this ability to chat live with customers who have questions. Saves me from countless emails and phone calls. Live chat provides an amazing opportunity for the customers to receive service and communication quickly and provides legitimacy to our shop and brand

Vorteile:

Great service during initial set up. (and any questions)... I love that it is easy for customers to get in touch with us easily and the app doesn't slow my website down!

Nachteile:

I would like to set up hours for the program to be on and off (under my plan). I am a one woman show - so no of course I am not going to be available at 1am EST ! - but the PCT people think we should!!

Easier and faster communication with customers

Vorteile:

The real-time chat feature allows us to communicate with customers faster and on time. We can also do more in less time by creating many agent accounts and specifically giving them different tasks. That way, we can utilize the software while providing efficient and fast service to our customers.

Nachteile:

There are times when messages get delayed and it leads to misunderstandings with customers. The price point is also higher compared to others.

Livechat review

Kommentare: I like everything about this application, i hope that everyone use it

Vorteile:

I like many options about this application : login in very fastly, make a good conversation with the clients real time managing, how you can talk and share screen while you talk

Nachteile:

Actually i didn’t find something least about this application it helps me a lot in my work but i would say the price

No More Phone Call Waiting with LiveChat

Vorteile:

As Desktop Support Analyst, it has been easy for me to communicate with customers online without having to make and receive long calls.

Nachteile:

Integration to our website was hectic during initial setup - kudos to the vendor support team for intervention.

LiveChat Review

Kommentare: Its been very positive. Customers like it and the staff enjoys being able to chat with customers even when they are away from the office or their desk

Vorteile:

Enables customers to actually chat with a live body online instead of speaking over the phone and allows for instant answers.

Nachteile:

There is really no downside to LiveChat. We are a tech centered generation and people want instant satisfaction and LiveChat does that

Live chat

Kommentare: I recommend every one to join it

Vorteile:

I like live chat because of many reasons issues are solved quickly and the interaction is easy

Nachteile:

It's not free.youcant reach on time when customers need you.when customers repeat their issues they face trouble

Livechat immediately adjusts customer service

Kommentare: With Livechat, our customers have real-time access to the Customer Service and Sales department. It is very credible and also easy for novices to learn. Livechat comes with tons of features that benefit customer service reps by enabling them to work faster and more efficiently. The cost is justified, and recently the Livechat group introduced my institution to a Chatbot, which improved the performance of the customer service force by reducing the number of questions they have to answer. I believe Livechat is optimal for companies with customer service areas that wanted to have a training program for their support staff. Institutions that wanted a cost-effective but efficient way to communicate in real time with consumers also found Livechat to be a good fit.

Vorteile:

Livechat provides a day-by-day chat conversation summary, which offers a synthetic view of the evolution of the day-by-day performance statistics of the customer support area. The chat stickers help me find specific discussions within the thousands of discussions the customer support staff has had with travelers on the website. Livechat comes with a mobile-friendly chat plug-in that fits on the vast majority of the latest generation of smartphone screens. As a result, website users have a good experience when chatting with our representatives, regardless of the size of their computer or mobile screen.

Nachteile:

Extremely happy with Livechat. There are no complaints that I can think of at this time.

Hassle free live chat

Kommentare: In my opinion there is no alternative to LiveChat. I just love it.

Vorteile:

The quality is of LiveChat is beyond description. It construct a break free connection.

Nachteile:

Ads are annoying though recently they have improved.

My experince using this LiveChat

Kommentare: I dont have any problem because this things it helps me well to express my problems and needs highly recommended

Vorteile:

All features are very nice it feels you that you are welcome to that livechat highly recommended and nice

Nachteile:

There's no missing because it's nice and perfect you can understand easily on how to navigate that LiveChat

Excellent facility

Kommentare: Great system used daily to share so much information. Used in collaboration with hubs

Vorteile:

Ease of use, speed it runs to get an instant connection for response. Helps with so much, communication, customer support, product knowledge and much more. You get transcripts too

Nachteile:

Nothing really but would be nice to have options of more sound notifications when a message sent or times out after low usage

Alive and Kicking!

Kommentare: LiveChat seems to be a feature on almost everything I use now, and I love it because if I have any questions or concerns at all LiveChat is always readily available!

Vorteile:

Using LiveChat seems so easy and since i am so awkward over the phone, LiveChat was helpful without actually talking one-on-one with a person!

Nachteile:

At first i was very nervous about using the LiveChat, because i wasn't familiar with it.

Livechat Review

Kommentare: My overall experience with livechat has been really positive my clients are happy that we are able to respond fast to them to their doubts, or even if they have trouble with something there is always someone there to help them and support them.

Vorteile:

The thing I like the most about Livechat is how fast you can be in contact with your clients either if its for some information, for a payment process or a follow up this is a customer service tool that has help our business a lot,

Nachteile:

There is nothing I dislike about Livechat, we are still in the free trial but either way the price is good.

LiveChat Review

Kommentare: I like it as its interactive easy to manage and useful

Vorteile:

I like most of the Livechat because its interactive

Nachteile:

I like Live chat and have no complaints.

Not a hands on system

Vorteile:

Nothing , was very disappointing overall..

Nachteile:

The slow response to the end user .. causes more issues

Reen kym

Kommentare: Easy and simple

Vorteile:

It's very easy to use an loving i like to use because it's simple to use

Nachteile:

Not all customers you are able to reach

A handy and great tool complying to what it stands for!

Kommentare: We provide excellent customer service and can support customers immediately with specialized knowledge. Although not all problems can be solved via chat I am sure this is a big step forward to perfection of customer support. We frequently receive positive feedback from customers and can create a lot more business by being available 24/5.

Vorteile:

The hidden read-feature is best. You can see immediately what the customer is writing, even before it is sent. This can sometimes reveal SECRETS! And the customer himself does not even realize this.

Nachteile:

I do not like that a mail addresses-list cannot be added to Live Chat to directly forward the customer or topic to respective responsibility. This has to be done manually.