Fleet Complete Erfahrungen

Awesome product and service!!!

Kommentare: It is awesome. I'd write home about it!

Vorteile:

Ease of use and functionality. It works extremly well

Nachteile:

reporting times were very long and annoying

Great GPS Service

Kommentare: I am able to see our fleet at anytime and we are more accurately tracking.

Vorteile:

Very reliable/accurate GPS location. The "breadcrumb" feature is pretty awesome.

Nachteile:

Some of the reporting software is not as simple as I thought

Great software with a major flaw recently added. Huge mistake by Fleet Complete

Kommentare: Client notification system is our main benefit now. We use to be able to check in on drivers while on the go but since Fleet Complete completely ruined their mobile app the service is nearly worthless to us. The new app looks like it was developed by someone with no experience whatsoever in mobile application development.

Vorteile:

PC software is feature rich and we love the client (POI) notification system. It sends our clients an email every time a truck arrives and departs from our client's property. The tracking is very accurate and comes with a host of features like idle times, hard braking, harsh acceleration etc. This allows us to "fine tune" our drivers.

Nachteile:

The main issue with Fleet Complete is they recently changed their mobile app and made it completely useless. Their previous mobile app worked well and allowed us to quickly check on our drivers while on the go. We could easily switch from truck to truck with just a few taps on our screen but not with this new software. The new app is nothing short of awful. (and that is being nice) We have asked them to bring back the old app but they outright refuse. Why on earth a company would take a perfectly good mobile app and revamp it into something worthless is beyond us. If you are a business owner that is hands on and on the go and need to check on drivers remotely then stay far away from Fleet Complete unless they bring back their old app. This has been such a huge disappointment I am now looking for new fleet tracking providers despite being a client of Fleet Complete for years. Someone in the office dropped the ball and made a very bad decision. I hope whomever made their mobile app so bad is quickly removed from the company and someone remakes it before they lose many clients.

Exactly what I needed

Kommentare: in the 3 months I have had access to fleet complete and its trackers I have been impressed with the overall reliability and effectiveness of the program. I am able to log my drivers performance as well as receive alerts as to win each vehicle is in need of an oil change.

Vorteile:

The program allows me to track my fleet with ease

Nachteile:

I have not encountered anything i dislike about the program

Fleet Complete Used Daily

Kommentare: It is very helpful with a company with 20+ drivers within two different states, going in so many directions.

Vorteile:

We used this for our technicians to make sure they are where they are suppose to be, it helps us see where they are when a customer is calling asking how far away he is from the location, it helps see if they have van trouble. This is very useful for us to keep up with all the technicians we have. The Breadcrumb feature is the most helpful when tracking a tech.

Nachteile:

The only thing I would really say that I least like is that is it delayed some times and not as accurate as we need it to be sometimes, but that is to be expected.

Fleet Complete Delivers

Kommentare: Fleet Complete is an organization committed to customer service and overcoming any challenges thrown their way. Overall they have found ways to meet the challenges we have thrown at them.

Vorteile:

Flexible configuration and event tracking has helped our company identify driver behavior challenges. The near by and trip reporting have been used to feed our work management system allowing for a more efficient use of our fleet.

Nachteile:

With the proliferation of technology inside our units we need GPS hardware that can be married with other technology for one cellular network connection. Sharing a single standard modem for idle technologies, in cab laptops, GPS tracking, dash cam coaching and electronic logging devices is a must.

Fleet Complete has been a nice solution

Kommentare: We are driving about 2.5 million miles a year with 220 vehicles. Fleet Complete gives us the ability to keep track of our vehicles, keep them on the road, and keep them safe.

Vorteile:

The comprehensive application that comes with the fleet complete solution has been a major improvement over our last software. The GPS devices that are installed in our vehicles give us many diagnostic points that we then use to expedite repairs. The reporting that is offered in the application is superior to other products we have used in the past!

Nachteile:

The cell coverage of the GPS units has been disappointing. Basically, we have some days were the GPS unit doesn't show up at all. The unit eventually catches up. I am hoping to see an improvement in this area in the future.

Essential tool for our everyday business

Kommentare: - fleetcomplete has increased our overall efficiency
- we rely on fleetcomplete for our overall driver safety and work alone policy

Vorteile:

Knowing where my trucks are at all times

Nachteile:

The system is not as user friendly as I would like. We have issues with our GPS units powering on and off in the trucks.

A lot of Bells and Whistles

Kommentare: It was ok. The app seemed to be making strides. We were committed to Chromebooks and this required a PC. If it's web-based, it would be much better.

Vorteile:

This software gets you all the features and functions of the biggest GPS providers. The app is getting better and better.

Nachteile:

At the time I was using it, it was not web-based and required a program to run. All the bell and whistles cluttered the use. GPS can do a lot, but we really only need it to see where a vehicle is or was. Very little need for features like Geo-Fencing.

Buyer beware

Kommentare: Fleet Complete sent me the wrong cables for a week straight. Shipment after shipment the same WRONG cables. I knew at that point I had a problem and was not with the correct company.

Vorteile:

I didn't like anything about Fleet Incomplete or bigroad. The worst customer service in the industry, they do not answer their phone. They sent me the wrong cable for my eld for a week straight, they don't know THEIR OWN PRODUCTS. Incompetence at it's finest. I would not recommend this company to my worst enemy.

Nachteile:

Zero customer support, zero tech support, they do not answer the phone. They do not respond to emails in a timely manner. They don't know their own products. Buyer beware.

Don't waste your time or money

Kommentare: Worst experience ever! if this is how the treat a new customer, i can just imagine how they treat the existing customers - Run and run fast - do not go with this company.

Vorteile:

Nothing - never got to use it because they never processed our order in a timely fashion to be here when we on the date we discussed to have them installed.

Nachteile:

The customer service, sales department, billing department are beyond awful.. None of them know what the other is doing... They will sell you a product, talk a great game but don't follow up to make sure it gets done... placed order on 16th, paid the shipping on the 18th... by the 24th - haven't heard anything so i call them to find out when the units would be shipped, their reply.,. hummm i don't see the order yet. Let me check with my supervisor and call you back - never got a call back. Her answer - well i didn't have any answers for you - so you just ignore me, !!! Never processed my payment until 24th and by the 25th still couldn't tell me when the units were going to be shipped out - so i cancelled the entire agreement and went with a different company. completely dropping the ball and blaming the other departments. Don't waste your time or money - pick another company

Difficult to learn

Vorteile:

The tracking of our vehicles seems to be excellent. Virtually no dead zones and very accurate.

Nachteile:

I just don't seem to be able to work the system as easy as I have done with others.

Worst app and Technical support ever seen

Kommentare: Unable to fix multiple problems in 3 weeks. Constenly have to repeat my problem to 3 members of their technical support and still no follow afterward. Just dont do business with them E-V-E-R.

Vorteile:

Basically, only the ''new Hub''. Nothing more

Nachteile:

The technology itself is way behind of the competition, the technical support was horrible and incompetent. Unable to fix multiple problem in 3 weeks. Constenly have to repeat my problem to 3 members of their technical support. Just dont do business with them E-V-E-R.

NOT Recommended

Kommentare: Poor quality product and extremely poor customer service

Vorteile:

The software is ok if only they can get it to function....

Nachteile:

I have been with FC since March of 2019 and have experienced unbelievable issues from reporting not properly tracking. All issues have been sent to support over and over AND OVER again and they never get resolved. I am being told they have recently switched to new software and are experiencing technical issues for the past three weeks..... they have been unable to complete a simple task as to add a number for tracking. Definitely a faulty product. Numerous support tickets are created and none resolved. Customer service lacks basic training in that they do not know their own product or how to fix it. Your new software has been a failure.

Cannot cancel service

Kommentare: Horrible. No customer service. Cannot cancel service- have never been able to utilize service due to poor connectivity and overage use at time of connection. Have spoken to fleeet complete and ATT reps but no resolution. Continual billing with ABSOLUTELY NO SERVICES PROVIDED!!!!

Vorteile:

None- nothing- have not been able to use service at all. Have been billed for almost one year and cannot cancel with ATT or Fleet Complete- each Fleet Complete rep says they’ll make a note. All ATT reps say they cannot cancel or that they’ll cancel and credit our account. Trackers have been suspended in hopes of waiting on cancellation but it never happens. We’re to the pony of seeking legal advice because there is no end to billing for a device we have NEVER USED!!! I have emails to verify all written communication.

Nachteile:

Have tried cancelling this service through ATT & Fleet Complete numerous times via phone, email, and online.

Terrible product and customer service

Kommentare: The software is slow, really only works for one vehicle. We have been having a specific problem with the software since June and it is still not resolved despite having opened a ticket with them several problems. They seem sincere about solving the problem and then eventually forget about it. Thus begins the process of calling them again and trying to again to get it resolved. will be asking for a refund for the time we have had this problem. Maybe this review will get someone's attention that can actually push some buttons and get this issue fixed.

Vorteile:

Nothing worked well

Nachteile:

They cannot solve a problem that we have had since June at least. I have to keep calling them and re-opening the ticket. For some reason, they think that after I notify them of a problem and enough time has passed they feel they can give up and close the ticket. Only works for one vehicle. Cannot schedule multiple vehicles separately. Software is slow

Billing nightmare

Kommentare: not good and still not good

Vorteile:

The Software is OK at best and GPS do not count on it

Nachteile:

GPS is not accurate in all areas and does create issues when logging fuel, Billing is a nightmare our bills are always twice what we where told do not trust them if you have a large fleet and if you need to down size as we did they will bend you over before working with you and under no way will they work with you if you have to down size, all they want is there money. The account reps will not even take you calls any longer if you have billing issues STAY AWAY STAY FAR AWAY

Worst Product Ever

Kommentare: Fleet Complete is the worst company I've ever worked with. I have called multiple times and not a single time has someone answered the phone. I leave messages (as prompted) and there is never a call back. All I receive is an email thanking me for contacting Fleet Complete and a fake ticket number. This is a warning to anyone and everyone considering using their services. Once signed up, you will instantly regret it. You will receive horrible service and will go to the ends of the earth in an attempt to cancel your contract. If you are looking for GPS tracking capabilities, give your money to ANYONE BUT FLEET COMPLETE...

Vorteile:

The initial set up was relatively easy...

Nachteile:

The GPS location reporting was not accurate. Also, I could never get in touch with any customer service representative. There was no support available what-so-ever. Worst company I have ever worked with.

PARTS FLEET TRACKING

Kommentare: CUSTOMERS ARE GETTING QUICKER ANSWERS TO WHERE THEIR PARTS ARE, THEREFORE, IMPROVING OUR CUSTOMER SATISFACTION.

Vorteile:

THIS IS A GREAT TOOL. I LIKE THE EASE OF USING THIS TO TRACK DRIVERS. THIS TOOL ALLOWS US TO BETTER SERVICE OUR CUSTOMERS AND CUTS DOWN ON WAIT TIME FOR CUSTOMER TO FIND OUT WHERE THEIR PARTS ARE.

Nachteile:

DOESN'T UPDATE AS QUICKLY AS I WOULD LIKE.

Asset trackers do not work most of the time.

Kommentare: Do not get this software of hardware. Do not work properly most of the time.

Vorteile:

Customer service pick up phone immediately. But most of the time they are unable to resolve the issue.

Nachteile:

When devices stopped working(which is most of the time), it is big hassle to fixed them. I shipped two defective devices back in July, 2017 and still have not received any replacements yet. I called Customer services several time and every time they promise to call me back. But nobody called me back about this issue.

Know where your drivers are, where they've been

Kommentare: I use this every hour of the workday. One of my job functions is to keep our drivers going, working and Fleet Complete let's me see where they are, when they'll be done and ready to move on to their next job.

Vorteile:

Ease of use, easy-to-setup, easy to maintain (adding drivers & vehicles & points of interest),easy to teach other to use it

Nachteile:

Only dislike is there are a few places where you can see the click box (like a map location, for example) which should expand and fill the screen, but this doesn't work.

Horrible Experience

Kommentare: After signing contract the customer service was horrible. [SENSITIVE CONTENT HIDDEN] refused to call me back on numerous occasions. I couldn’t get anyone to cancel the contract that had to be canceled within the 30 day free trial. The cameras and GPS did not work properly. The GPS platform was so outdated it had road names that were changed 5 years ago. The monthly bill was supposed to be $594 for 12 units. My first bill that I shouldn’t have received at all was $1,658.59. I have countless hours invested in this whole ordeal and am currently on the phone now with AT&T still trying to resolve everything. It’s been an absolute nightmare. We went with Samsara and so far are very pleased with them.

Vorteile:

Ease of use on desktop and mobile device

Nachteile:

Cameras did not work properly GPS was outdated and inaccurate on location

Data was not accurate and Technical Support a joke

Kommentare: My experience was frustrating. In practice very little was useful to me other than trip history. I could not trust and of the reports and the alerts were too easily triggered with no way to adjust. Reaching out to Tech Support was a waste of time.

Vorteile:

In theory the software looked good. Turned out the data was unreliable.

Nachteile:

The data it provided was not accurate. The sensors are not adjustable by the user. The technical support was horrendous.

Fleet Complete

Vorteile:

The ability to track physical location and maintenance items for vehicles is crucial for our motor pool operation. Not only does it help with the day to day operations, it helps preserve our vehicles long term.

Nachteile:

I do wish that the automated reports could point out items such as low tire pressure, low DEF, etc.

Lots of Kinks

Kommentare: The problems are the AT1s do not track real time and they don't pick up when the asset is in our warehouse. I do like the maintenance reminders but it has taken a long time to get all the maintenance entered. There are multiple issues with the reports. If they are inaccurate, they really do us no good. For example, the "Speeding Report" showed that one of my trucks was speeding but only showed him going 10 mph in a 30 mph zone.

Vorteile:

I do like that we can track our trucks maintenance schedules, location, engine codes etc.

Nachteile:

The GPS doesn't work as well as the sales person said and we have had multiple glitches in the MGS800 trackers. For the amount of money it cost us to use FC, you would think it would work better.