---
description: Detaillierte Informationen über KronoDesk zu Benutzerfreundlichkeit, Funktionen, Kosten, Vor- und Nachteilen aus verifizierten Nutzer-Erfahrungen. Lies Ratings & Bewertungen und entdecke ähnliche Tools dank Capterra Schweiz.
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title: KronoDesk Kosten, Erfahrungen & Bewertungen - Capterra Schweiz 2026
---

Breadcrumb: [Startseite](/) > [Kundenservice Software](/directory/22/customer-service/software) > [KronoDesk](/software/1003055/kronodesk)

# KronoDesk

Canonical: https://www.capterra.ch/software/1003055/kronodesk

Seite: 1 / 2\
Weiter: [Nächste Seite](https://www.capterra.ch/software/1003055/kronodesk?page=2)

> Ein integriertes Kunden-Support-System, das Helpdesk-Ticketing und Kunden-Support-Foren in einer einzigen Benutzeroberfläche enthält.
> 
> Bewertung: **4.0/5** von 6 Nutzern. Top bewertet für **Weiterempfehlungsquote**.

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## Kurzstatistiken und Ratings

| Metrik | Bewertung | Detail |
| **Gesamt** | **4.0/5** | 6 Nutzerbewertungen |
| Bedienkomfort | 4.4/5 | Auf Basis der Gesamtbewertungen |
| Kundenbetreuung | 4.5/5 | Auf Basis der Gesamtbewertungen |
| Preis-Leistungs-Verhältnis | 4.3/5 | Auf Basis der Gesamtbewertungen |
| Funktionen | 3.5/5 | Auf Basis der Gesamtbewertungen |
| Empfehlungsprozentsatz | 80% | (8/10 Weiterempfehlungsquote) |

## Über den Anbieter

- **Unternehmen**: Inflectra
- **Region**: Silver Spring, USA
- **Gegründet**: 2006

## Gewerblicher Kontext

- **Startpreis**: $ 19.99
- **Zielgruppe**: Selbstständig, 2–10, 11–50, 51–200, 201–500, 501–1'000, 1'001–5'000, 5'001–10'000, 10'000+
- **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert, Windows (Desktop), Android (mobil), iPhone (mobil), iPad (mobil)
- **Unterstützte Sprachen**: Englisch
- **Verfügbare Länder**: Argentinien, Australien, Belgien, China, Deutschland, Dänemark, Finnland, Frankreich, Indien, Japan, Kanada, Kolumbien, Kuwait, Luxemburg, Malaysia, Mexiko, Niederlande, Norwegen, Polen, Schweiz und 8 weitere

## Funktionen

- Aktivitäts-Dashboard
- Berichterstattung und Statistik
- Content-Management
- Dashboard Software
- Multi-Channel-Kommunikation
- Priorisierung
- Self-Service Portal
- Service Level Agreement (SLA) Management
- Volltextsuche
- Wissensbasis-Management
- Workflow-Management
- Zugriffskontrollen / Berechtigungen

## Integrationen (4 insgesamt)

- Microsoft 365
- SpiraPlan
- SpiraTeam
- SpiraTest

## Optionen für Kundensupport

- E-Mail/Helpdesk
- FAQ/Forum
- Wissensdatenbank
- Telefon-Support

## Category

- [Kundenservice Software](https://www.capterra.ch/directory/22/customer-service/software)

## Ähnliche Kategorien

- [Kundenservice Software](https://www.capterra.ch/directory/22/customer-service/software)
- [Call-Center Software](https://www.capterra.ch/directory/30007/call-center/software)
- [Help-Desk-Software](https://www.capterra.ch/directory/30008/help-desk/software)
- [Wissensmanagement Tools](https://www.capterra.ch/directory/30094/knowledge-management/software)

## Alternativen

1. [Freshdesk](https://www.capterra.ch/software/124981/freshdesk) — 4.5/5 (3408 reviews)
2. [Freshservice](https://www.capterra.ch/software/132997/freshservice) — 4.5/5 (685 reviews)
3. [HubSpot Service Hub](https://www.capterra.ch/software/182476/hubspot-service-hub) — 4.4/5 (187 reviews)
4. [LiveAgent](https://www.capterra.ch/software/102188/liveagent) — 4.7/5 (1753 reviews)
5. [JIRA Service Management](https://www.capterra.ch/software/138769/jira-service-management) — 4.5/5 (763 reviews)

## Nutzerbewertungen

### "The most Diversified Help Desk Software Ever" — 5.0/5

> **Verifizierter Rezensent** | *23. Dezember 2022* | Essen & Trinken | Empfehlungsbewertung: 9.0/10
> 
> **Vorteile**: The diversity it has to offer. we can multitask in different direction because of this unique software astonishingly friendly GUI and surprisingly easy to use.
> 
> **Nachteile**: it should have crossed me 5 years ago :)

-----

### "User friendly" — 4.0/5

> **RAMSES** | *5. April 2020* | Versorgungsunternehmen | Empfehlungsbewertung: 9.0/10
> 
> **Vorteile**: It's an excellent software and targeted all of our company needs for tracking of tickets.
> 
> **Nachteile**: Not having the ability to customize certain areas of the software to meet the company needs. And not having the ability to link to exchange server.
> 
> Excellent product; happy to be a 5 year user. Looking forward for new features.

-----

### "My review of Kronos" — 3.0/5

> **Zach** | *1. Dezember 2016* | Gesundheit, Wellness & Fitness | Empfehlungsbewertung: 5.0/10
> 
> **Vorteile**: Ease of creating tickets
> 
> **Nachteile**: The search feature, lack of usable bonus features.
> 
> It is a pretty basic ticketing system, not too difficult to learn, pretty easy to maintain.  

A few times I did have issues searching for tickets, but other than that, no real complaints.

-----

### "kronodesk" — 5.0/5

> **charlenea** | *20. Januar 2023* | Bankwesen | Empfehlungsbewertung: 9.0/10
> 
> **Vorteile**: kronodesk give support for customers to raise issues with agents
> 
> **Nachteile**: sometimes it will run slow but i think thats because so many agents are using it at work.

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### "Solid Helpdesk Software" — 4.0/5

> **Eric Bailey** | *27. November 2013*
> 
> **Vorteile**: Good software, it is still a "young" software and I didn't get a chance to try the compatibility or how it interacts with the other Inflectra software.
> 
> **Nachteile**: I had to set up a SQL database before I could run this software and I had to contact support several times to help me past certain steps in the setup phase since I wasn't familiar with SQL server.
> 
> It provides all the functionality that is needed to run a helpdesk off of and for the tracking, assigning, and communication of problems for customers. It also provides forums and a knowledge base so customers may browse similar or the same problem and find a solution before the helpdesk is required.

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Seite: 1 / 2\
Weiter: [Nächste Seite](https://www.capterra.ch/software/1003055/kronodesk?page=2)

## Links

- [Auf Capterra anzeigen](https://www.capterra.ch/software/1003055/kronodesk)

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