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Was ist Autotask PSA?

Autotask ist eine webbasierte All-in-one-Software, die Wiederverkäufern (VAR), Betreibermodellanbietern (MSP) und IT-Serviceanbietern dabei unterstützt, ihre IT-Produkte und -Dienstleistungen zu verkaufen, zu implementieren, bereitzustellen und abzurechnen. Zu den integrierten Modulen von Autotask gehören Service Desk, CRM/Kontaktmanagement, Auslagerung, Projekt- und Vertragsmanagement, Zeiterfassung, Abrechnung, Berichterstattung und Geschäftsanalyse. Alle diese Module werden von derselben Datenbank aus ausgeführt und sind jederzeit und überall, wo es eine Internetverbindung gibt, verfügbar.

Wer verwendet Autotask PSA?

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Autotask PSA Software - 1

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Autotask PSA

Autotask PSA

4.3 (134)
Keine Preise gefunden
Kostenlose Version
Kostenlose Testversion
85
36
3.9 (134)
4.0 (134)
4.1 (134)
VS.
Startpreis
Preisoptionen
Funktionen
Integrationen
Benutzerfreundlichkeit
Preis-Leistungs-Verhältnis
Kundenservice
EUR 25.00
Monat
Kostenlose Version
Kostenlose Testversion
194
26
4.0 (18’383)
4.0 (18’383)
4.1 (18’383)
Die grünen Bewertungsbalken geben an, welches Produkt gemessen an der Durchschnittsbewertung und der Zahl der Bewertungen am besten abschneidet.

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Verfolgen der Teilnahme

Bewertungen über Autotask PSA

Durchschnittliche Bewertung

Gesamt
4.3
Benutzerfreundlichkeit
3.9
Kundenservice
4.1
Funktionen
4.2
Preis-Leistungs-Verhältnis
4.0

Nutzerbewertungen nach Unternehmensgröße (Angestellte)

  • <50
  • 51-200
  • 201-1’000
  • >1’001

Bewertungen nach Punktzahl finden

5
49%
4
33%
3
15%
2
2%
1
1%
Kavindu Githsara
Kavindu Githsara
System Specialist in Sri Lanka
Verifizierter Nutzer auf LinkedIn
E-Learning, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

The Inside Scoop on Autotask PSA

5.0 letztes Jahr

Kommentare: While Autotask PSA isn't perfect, it has definitely improved the way we manage our projects and services. The centralization of data, scheduling, resource management, and integration capabilities are all great features that have made our lives easier. However, it's important to be prepared for the software's complexity and occasional performance hiccups. If you can navigate these challenges, Autotask PSA can be a valuable tool for managing your professional services.

Vorteile:

I've been using Autotask PSA for some time now, and I must admit that it has made a difference in how we manage our projects and services. One of the things I appreciate the most is the centralization of all our data in one place. It has made it much easier to track and manage our projects, resources, and clients. The scheduling and resource management features have been a game-changer, helping us allocate the right resources to the right tasks and projects. I also love the integration with other software we use, like our CRM and accounting tools. It has simplified our workflows and made everything more seamless.

Nachteile:

Despite the benefits, Autotask PSA does have a few downsides. The first thing that comes to mind is the complexity of the software. It took me quite a bit of time to get comfortable with all the features and options. I wish they had more straightforward tutorials or help guides to make it easier for new users. Another issue I've encountered is the occasional slow performance, especially when generating reports or loading large amounts of data. It can be a bit frustrating when you're trying to get work done quickly.

Ravi
Ravi
CEO in USA
Verifizierter Nutzer auf LinkedIn
Computer- & Netzwerksicherheit, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Still a good product post acquisition

4.0 vor 9 Monaten

Kommentare: Autotask is great, billing processes and automation are top notch, it is a very mature platform.

Vorteile:

We're able to leverage heavily ticket automation in autotask resulting in a very high revenue per technical employee. Feature rich, integration rich.

Nachteile:

Reporting is so crappy it's barely usable, much of what we use is either basic dashboard level reporting (which is good) or built outside of autotask.

Isaac
Intern Sales Responsible in Kanada
Informationstechnologie & -dienste, 51–200 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Precicom Review

3.0 vor 10 Monaten

Kommentare: As a PSA system, Autotask is working wonderfully for its ticketing system and contract management.As a user of Autotask PSA, my experience is related to sales only and I don't have many good points for the CRM part. Implantations and Integrations are hard, sales process isn't logical and I even had to patch some intern process to make it work. The CRM moduke should receive more updates to make it simpler and more user friendly.

Vorteile:

Ticketing system is working woderfully.Contract management is easy to use and can profit largely any organisation.Centralized work environnement is usefull.

Nachteile:

CRM is not easy to use compare to other solutions on the market.The UI/UX should be improved, because a lot of actions a user has to take doesn't make any sense (for example : a new web page always pops up when clicking on a field, which creates a lot of pop up pages rapidly and reduces effeciency).Live updates should be available when updating an opportunity.Duplicate opportunities should be available in opportunity search. Also, we should be able to modify opportunity fields in the opportunity search page and not always have to open each opportunity separatly.When creating a new opportunity, the sales process and the name of the company should appear first and be the first fields to edit, not the sales category.Not easy to connect to other platforms, such as Microsoft Suite (except Outlook).We should be able to call and write to clients from the CRM and keep all these interactions in history related to the opportunity.In opportunity search view, we should have more available columns, such as To Do (which should also be editable).

Bruce
CTO in USA
Computer- & Netzwerksicherheit, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Autotask PSA is an ERP for MSPs

4.0 vor 3 Monaten

Kommentare: Overall, we could not run our business without it. We use it for many of the functions that run our business. Everything from contract management, time tracking, tickets and even time off requests. It has integrations with many products that enhance the capabilities and improve our operations.

Vorteile:

Autotask is at the core of business. We use it for client tickets, scheduling and billing. It integrates quoting opportunities, project management and financials that feed integrations so we can track KPIs for our techs.

Nachteile:

In our experience, the project management and CRM modules are not great. We use the project management module because its more convenient then using a 3rd party product but its not great. We don't use the CRM because it isn't as good as other products in tracking sales leads and opportunities.

Lachlan
Director in Australien
Informationstechnologie & -dienste, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Business management made easy

4.0 vor 10 Monaten

Kommentare: Using PSA for capture issues within our IT business and simply bill time makes for much less overhead time spent.

Vorteile:

Easily record issues within tickets and allocate time to bill within one page.

Nachteile:

Layout or UI could use an update, which I believe is on the way. we make do with the reports but using the custom reports can be difficult.