eMaint CMMS

eMaint at HDK

Kommentare: eMaint has proven to be an invaluable tool for maintenance management and for providing reliability to equipment.

Vorteile:

Ease of use and functionality to provide management to maintenance.

Nachteile:

Customization process and data entry can be time and labor intensive.

Maintenance software for Absolute Energy

Kommentare: We have had our ups and downs, the group has always been good to work with but limited time on set up and implementation limited what we were able to accomplish, so this work continues. The team has been great.

Vorteile:

The flexibility to tailor the system to our work flows. Ease of use. Ability to use the software from an advantage as maintenance. Many options and eMaint staff understand maintenance!

Nachteile:

With all the options it is difficult to follow through the setup, Work flows may help stream line this process? Many of the eMaint personnel have better ideas and experience that we did not know going into the process of migrating from another system. This changed are procedures for the better but a lot of group brainstorming has been needed to specify our needs.

In Betracht gezogene Alternativen: Fiix

Warum eMaint CMMS gewählt wurde: We needed more power in the hands of our technicians, operators, purchasing, planning, and management staff. I want personnel to be in the knowing of as much as I can using a program like eMaint. Our old system did well with purchasing and was designed by a group that understood purchasing, I need a system that does all the aspects of asset management, planning work, and maintenance!

Zuvor genutzte Software: MAPCON

Gründe für den Wechsel zu eMaint CMMS: eMaint met our needs, seemed the easiest for our technicians to navigate and worked with our team to set up an invoicing reconciliation step allocating shipping/tax to the items previously received! This was done at a cost to us but the most important item is that it met a need we had that most maintenance systems do not include.

our experience with EMaint

Kommentare: Search options are great. But for a fast-paced and international service company, they were not able to deliver everything they promised.

Vorteile:

It does have major sorting features, which were not available with our previous software. We are a service/repair company needing to consolidate to a single software to handle work order mgmt, asset mgmt, inventory mgmt, purchasing mgmt, etc. Being able to quickly sort and locate an item is a major plus.

Nachteile:

We were hurried through the implementation process, and other than the initial call and giving you a few days, there was little or scattered help and customizing the software. After purchasing the software and implementation, they essentially tell you to watch some videos and have fun setting it up yourself. We have had the software for over a year and are still not able to fully utilize it for our company. We still having to use our previous software while crippling along trying to get some use out of this software and the mobile app, while still trying to get main features set up and fine-tuning others. Not that we haven't had any assistance at all. But it's back-and-forth emails that sometimes get answered and sometimes do not, and a lot of them not understanding your requests, and sometimes situations never getting handled at all. If you are looking for a company that will work to make sure your software is functioning to your liking, this is sadly not it.

The best CMMS system I’ve used

Kommentare: eMaint was the best choice for our facility My experience has been outstanding

Vorteile:

Easy to use. Having the ability to design my own work order to track the data that works best for our business

Nachteile:

Charrs in x4 are not very robust looking at move to x5 to solve this problem. There is nothing I dislike about eMaint

In Betracht gezogene Alternativen: SAP Concur

Gründe für den Wechsel zu eMaint CMMS: I purchased eMaint 14 years and it was the cost and ability to design my own forms

Experinces both Good & Bad

Kommentare: The implementation was underwhelming. I had to figure out the majority of the form design on my own by watching videos. I didn't have the greatest interactions with our implementation specialist and I was frustrated by the lack of response from our initial customer success manager. I have had good and bad experiences with eMaint support. I have reached out with issues with a number of the forms we use and was told that certain alterations and customizations weren't possible, so I have adapted to do more stuff manually than I had to in our pervious software. The format of the WO print out is bad, especially the checklist section. There was a significant cost difference between our previous software and eMaint and at this point I am not sure if the cost difference is justified.

Vorteile:

The interface is nice and it's easy to navigate. I enjoy eMaint university and all the webinars. I like the ability to alter certain forms. I love the interactive map tool.

Nachteile:

I don't like layout of the WO print out or PO forms. Its very difficult to get help customizing any of these forms. I am unable to print photos with WO unless the are in PDF form. It is very difficult to track component failure. I would like a history of components changed on a machine, but I don't know if this is possible. I wish it was possible to respond to a WO request through eMaint to ask more questions. I also would like a means of editing photos within eMaint.

In Betracht gezogene Alternativen: IBM Maximo Application Suite

Zuvor genutzte Software: MPulse

Gründe für den Wechsel zu eMaint CMMS: Head of operations has previous experience with software