Lightspeed

Great Product

Vorteile:

A great, easy to use system. Lightspeed in constantly upgrading and improving this product.

Nachteile:

I feel that the scheduler could use some work. A little "clunky" but overall better than having to use a seperate platform.

Best Software for our Powersports Department!!

Vorteile:

I love these easiness of the accounting side of Lightspeed. It has been a game changer in timely processing.

Nachteile:

It looks like it was made in the 1990's.

Terrible for small businesses and does not integrate well with QuickBooks

Kommentare: It's really been a nightmare for 9 months. I described my business very clearly and what I wanted in a POS and was promised that all was possible. Some, however, for additional fees not disclosed at the time. I went with the second tier package and it didn't even include the ability to run an inventory report. How can someone run a retail shop and not be able to get that information? The system is not a good one for small businesses. And it does not communicate well with QuickBooks. I have dealt with duplicate information being sent over (with sales tax consequences), missing information all the time. Shipping and Discounts on received orders don't map to QuickBooks. I could go on.

Vorteile:

That it resides in the cloud which enables me to work from home some days and see in real time what is sellingin my shop.

Nachteile:

The tedious, long screens filled with fields unnecessary for a small brick and mortar. Its not intuitive when it comes to running reports by a certain time period. Don't let them tell you it integrates well with QuickBooks as the integration is terrible. Oh, did they tell you that costs extra? Much more expensive than other POS sytems. Can be difficult to understand people on the support line.

Long Time User

Kommentare: I've been using Lightspeed for 10 years, therefore I am somewhat used to the system. I still find it challenging to determine the customer account balance due. Again, a customer ledger would be extremely beneficial. In addition, it would be helpful if we could apply loyalty reward points after an invoice has been closed.

Vorteile:

I like the on demand training tutorials. I like that it is a menu driven system. I like that we can customize our Desktop with the most relevant individualized information. I like the custom tabs for each individual user.

Nachteile:

1. I don't like that we can not print out a customer ledger ! This is so very important! 2. Customers - can only have one customer name and one customer email address. Many people have multiple email address, plus a spouse or partner who have more than one email address. I would like to have fields for a 2nd owner name, address, email, phone #. Also the only field that cross references is the "other" field. It is difficult to look up a customer by a partner's name or business name. Many spouses have different last names. We have many customer accounts with multiple partners. We have a ton of customer's who both want to receive emails and copies of invoices, statements, etc. But the system only allows for one email address. 3. Customer Units- It would be nice and extremely helpful if there was a field for the previous Unit Name and a way to cross reference in the customer unit section. 4. The Storage Reservations and Customer Accounts don't link together. When we update a customer account, it does not update the Reservation information. 5. It is confusing to our customers and employees when there are two separate invoices for their A/R account and the Reservation. The invoices don't even look alike! Then we have to manually calculate a total due by adding these together. 6. All Custom Reports, we can't delete obsolete or old reports. Our list is too long and it time consuming just to try to locate a report I want. Also date last used would be helpful.

Powersports Dealership on Lightspeed Evo

Kommentare: Lightspeed is a big improvement from our historic system. With quick internet speeds, the system works well but on slower speeds it can grind to a hault. The major thing missing from Lightspeed is easy to read, pre-canned reports aka dashboards for users to understand. This is across the board for all departments. The data is in the system but hard to understand for most.

Vorteile:

- Updates happen on a frequent basis. - Plenty of report options but most involve exporting to excel. Not enough "pre-canned" reports. Users must be tech savy, nearly with accounting background to run reports. - Cloud solution is nice vs. internal hardware.

Nachteile:

- Screen resolution makes things very small or blurry if made larger. - Feature suggestions do not get attention unless multiple dealerships ask for implementation. - Creditcard integration with Worldpay in Canada. The hardware for machines is terribly outdated. No tap to pay options. - Receipt printers are local not network printers. Sharing local printers in windows is not easy and now against security protocol for Windows. Bandage solution is to buy local printers for every machine. - When logging out of one computer and into another computer the session kills all activities you were in. It would be nice if when logging out the invoices, deals, etc were left in limbo and re-opened when logging into the new computer.