Wer nutzt diese Software?

Salon or Spa and Fitness/Gym owners. Chair or booth renter. We even offer salon suites a custom booking site and search page like we did for Sola Salon Studios.


Durchschnittliche Bewertung

1.639 Bewertungen
  • 5 / 5
    Gesamt
  • 4.5 / 5
    Bedienkomfort
  • 5 / 5
    Kundenservice
  • 4.5 / 5
    Funktionen
  • 5 / 5
    Preis-Leistungs-Verhältnis

Produktdetails

  • Startpreis
    $25/Monat
  • Kostenlose Version
    Nein
  • Kostenlose Testversion
  • Einsatz
    Cloud, SaaS, Web
    Mobile - iOS Native
    Mobile - Android Native
  • Training
    Persönlich
    Live Online
    Webinare
    Dokumentation
  • Kundenbetreuung
    24/7 (Live Vertreter)
    Geschäftszeiten
    Online

Angaben zum Hersteller

  • Vagaro
  • http://www.vagaro.com
  • Gegründet 2009

Über diese Software

Vagaro is a cloud based Fitness software that runs on PCs, Macs and mobile devices. They hold the honor of being the most downloaded and best reviewed on Apple and Android App stores. You get the most value for you money since they provide everything that you need to run and market your business for a starting price of $25, with a 1 Month Free Trial. Once you are signed up with Vagaro you are added to their Beauty Search Engine with the option to book appointments through Google and Yelp.


Vagaro Funktionen

  • Abrechnung & Rechnungsstellung
  • Check-in-Manager
  • Inventarverwaltung
  • Klassen-Management
  • Marketing-Management
  • Mitarbeitermanagement
  • Mitgliedschaft-Management
  • Reservierung-Management
  • Veranstaltungsmanagement
  • Verfolgen der Teilnahme
  • Verkaufspunkt POS
  • Vertragsmanagement
  • Abrechnung & Rechnungsstellung
  • E-Mail Marketing
  • Geschenkkarten-Management
  • Kundenmanagement
  • Mehrere Standorte
  • Mitarbeitermanagement
  • SOAP-Notizen
  • Terminverwaltung
  • Verkaufspunkt POS
  • Übungs-Management
  • Abrechnung & Rechnungsstellung
  • Aufgabenbibliothek
  • Beurteilungen
  • Ernährungsprogramm
  • Fitness-Plan
  • Kundenmanagement
  • Online-Shop
  • Provisionsmanagement
  • Terminplanung
  • Verfolgen der Teilnahme
  • Wellness-Pläne
  • Zertifizierungs-Tracking
  • Kapazitätsmanagement
  • Klassenterminplanung
  • Marketing-Management
  • Mitarbeiter-Management
  • Mitglieder-Management
  • Online-Zahlungen
  • Verfolgen der Teilnahme
  • Verkaufspunkt POS
  • Inventarverwaltung
  • Kundenprofile
  • Lohn- und Gehaltslisten-Management
  • Mehrere Standorte
  • Mitarbeitermanagement
  • Standvermietungs-Management
  • Treueprogramm
  • Verkaufspunkt POS
  • Wiederkehrende Termine
  • Inventarverwaltung
  • Kundenmanagement
  • Lohn- und Gehaltslisten & Kommissionen
  • Mitarbeitermanagement
  • Mitgliedschaft-Management
  • Online-Buchung
  • Terminverwaltung
  • Treueprogramm
  • Verkaufspunkt POS
  • Inventarverwaltung
  • Klassenterminplanung
  • Kreditplanung
  • Mitarbeiter-Management
  • Mitglieder-Management
  • Online-Zahlungen

Die hilfreichsten Reviews für Vagaro

I love this booking system!

  Mit Google übersetzen
5/5
Gesamt
5 / 5
Bedienkomfort
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis

Vorteile: This booking system makes my business so much easier to run as a soloprenuer . It is so much more than just a booking system , it is my website and POS as well. I love how it sends out multiple reminders to clients (3) I believe . My clients love it as well for the ease of use and the reminders. I get compliments on this and how the website looks as well. I love that Vagaro listens to its clients requests and adds new features from time to time . There is also a chat feature for help and on the phone assistance as well. I love the fact that I can sell gift certificates, and cc cards as well . Today I got an email that now if we wish we can have clients pre pay for services. The customer service is just wonderful. I revcently changed the template on my website to something that reflects my business image now . I love how it is easy peasy to do so , without assistance. Many of my clients like the option to book online themselves. I love how to make reports for my accountant is easy as well . Another benefit is email marketing. If you want to know more sign up for the free trial .

Nachteile: I wish they had an answering service. Maybe one day . They do have a place where you can put a clients formula which is great . But if a client gets multiple services it would be nice if there were multiple type cards for them for , facials , lashes , hair , etc . I wish they also had online forms for clients to fill out and sign . But these are not really cons just potential features that haven't been created yet

TERRIBLE customer service and point of sale!

  Mit Google übersetzen
1/5
Gesamt
1 / 5
Bedienkomfort
1 / 5
Eigenschaften & Funktionalitäten
1 / 5
Kundenbetreuung
1 / 5
Preis-Leistungs-Verhältnis

Vorteile: Online booking was a nice perk, although if a client didn't know how to book the first time(new online website) they would add themselves again so deleting a profile found to be quite an ordeal. TERRIBLE TERRIBLE TERRIBLE customer service. I've been a user for the past 2 months and can't wait to find a new software company. It started great, so much easier that square appointments, online booking, the works! Wow... no. The booking service works okay, when it wants to open. I have better luck on my phone but being that I have an iPhone X I don't have a headphone jack so to swipe a card I use my iPad. It never works the first, or usually the second time so I have to pull out he reader and plug it back in. Any issues or questions I have leads to me having to wait on hold for customer service for 20+ minutes or waiting for an email response. There are a ton of hidden fees every month that we're never discussed(of course in the fine print but never but an agent) for card processing and I am beyond disgusted at how they are handeling a gift card order I purchased for my new, small business. I paid for perfect gift cards that were designed incorrectly because of me, but because I was told the wrong information by their team during the beginning stages of the ordering process. They are beyond condescending and unwilling to work with me in this issue and even went to the length the add up what both orders plus shipping would cost me if I decide to fix my issue

Nachteile: I was willing to get past the slower, unreliable point of sale and I can't start to explain how much time and effort went into setting this up and transitioning from another booker is so I'm so discusted to have to do it again due to in my opinion an easy fix by the company. I still can't believe how this matter was handled and how I was spoken to over a small order of gift cards.

Antwort des Softwareanbieters

von Vagaro an 22.1.2018

You didn't report issues accessing any of the account functions. If you had we would have advised on how to correct any connectivity issues. The mobile CC reader which operates with the Vagaro Pro app does use a headphone jack which works with the iPhone X adapter; we have no issues w/ compatibility/connection reliability. The report of a 20-minute hold time is inaccurate. Even including high call volumes, our average time to answer is 2 mins. We are also hiring more staff as we would rather it be even less time. Rates & fees were disclosed on the merchant services signup page & you had a screen to review the application before signing, disclosing everything. You called 1x regarding merchant services and had all of your questions answered accurately. The call record was reviewed.
Gift card order: design, proofing, and approval process completed. You never told the graphics team you wanted a foil inlay on gift cards and you approved the proof. Mgmt professionally told you all of this.