Was ist LiveAgent?
LiveAgent Helpdesk-Sofware wurde häufig getestet und am besten bewertet für KMU. Unternehmen wie BMW, Yamaha, Huawei nutzen LiveAgent, um 150 Mio. Endnutzern weltweit Kundenservice zu bieten. Machen Sie mit, nutzen Sie den Wettbewerbsvorteil. Jetzt 14-tägigen kostenlos Testen, keine Verträge und keine CC erforderlich. LiveAgent die Multi-Channel-Helpdesk-Software mit über 170 Helpdesk-Funktionen, inkl. Live-Chat, Telefonsupport, Integration in soziale Medien, Support-Portal und API.
Wer verwendet LiveAgent?
Große Auswahl für KMU´s in den Bereichen E-Commerce, Telekommunikation, Versicherungen, SaaS, Startups und Unternehmen. Unser Zielkunde ist jeder, der versteht, wie wichtig Kundenservice ist.
Wo kann LiveAgent bereitgestellt werden?
Über den Anbieter
- QualityUnit
- 2004 gegründet
Support für LiveAgent
- Telefon-Support
- 24/7 Live-Support
- Chat
Erhältlich in diesen Ländern
Afghanistan, Albanien, Algerien, Amerikanisch-Samoa, Amerikanische Jungferninseln und 220 weitere
LiveAgent Kosten
Startpreis:
- Ja, kostenloser Test verfügbar
- Ja, Gratisversion verfügbar
LiveAgent bietet eine Gratisversion und eine kostenlose Testversion. Die kostenpflichtige Version von LiveAgent ist ab EUR 13.00/Monat verfügbar.
Preismodelle Kostenlose TestversionÜber den Anbieter
- QualityUnit
- 2004 gegründet
Support für LiveAgent
- Telefon-Support
- 24/7 Live-Support
- Chat
Erhältlich in diesen Ländern
Afghanistan, Albanien, Algerien, Amerikanisch-Samoa, Amerikanische Jungferninseln und 220 weitere
LiveAgent – Videos und Bilder






LiveAgent Funktionen
Bewertungen über LiveAgent
SHAWN
Customer Service Software - If Your're Looking for Basic
Cynthia
LiveAgent
Vorteile:
Sehr gute Chat Software. Keinerlei Probleem bisher.
Nachteile:
Bisher alles bestens. Keine negativen Erfahrungen gemacht.
Antwort von QualityUnit - LiveAgent
letzten Monat
Hi Cynthia! Thank you for your review! - LiveAgent Team

Laura
Our customer support has enhanced with LiveAgent
Kommentare: After putting a number of various applications and software packages designed for help desk support through its paces, I have to say that my experience with LiveAgent is one of the simplest and most straightforward to date.
Vorteile:
LiveAgent is what we use to reply to emails and chat with customers. The ability to organize support inquiries for our AU franchise by department and via the use of threads has been quite helpful. There isn't much complexity involved.
Nachteile:
I don't know whether this exists and I just haven't seen it, but it would be helpful to be able to look at agent activity in the past, including times when they were logged in but not actively responding to messages.
Antwort von QualityUnit - LiveAgent
vor 3 Wochen
Hello Laura! Thank you for taking the time to share your positive experience with LiveAgent! We're thrilled to hear that it stands out as one of the simplest and most straightforward help desk support tools you've used. We strive to make our platform as user-friendly as possible and it's great to know that we've achieved that for you. - LiveAgent Team

Lillian
High-quality team support software
Kommentare: Aside from its high availability, ease of use, and strong security for agents, it also integrates well with other systems. Users required less instruction to become proficient with LiveAgent.
Vorteile:
LiveAgent allows us to centralize all of our support communications, providing excellent visibility for the entire team as well as insightful metrics into our efficacy. That way, if one of the support staff members is out sick or on vacation, another may pick up the slack and continue answering customers' questions from where they left off.
Nachteile:
I wish there were more customization choices for the interface elements like the chat and Knowledge Base panes. In addition, I wish I could buy ticket filters online. Nonetheless, it's nothing major.
Antwort von QualityUnit - LiveAgent
vor 3 Wochen
Hello Lilian! Thank you for taking the time to leave a review. It's great to know that our platform is helping you to have a continuity of support even when one of the support staff members is out. As for the customization choices, you might find these articles helpful: https://support.liveagent.com/519426-Customizations If you need any advanced customization, don't hesitate to contact our 24/7 customer support team. We are always happy to help! :) - LiveAgent Team
Agustina
Its OK to start
Kommentare: We are a small team and Live Agent is our first software to deal with customer support tickets. It is ok as a first software.
Vorteile:
It has a free trial that convinced us to buy a pro plan.
Nachteile:
The visuals and the amount of features that are upgradable.
In Betracht gezogene Alternativen: Freshdesk und Zendesk Suite
Gründe für den Wechsel zu LiveAgent: Price and features
Antwort von QualityUnit - LiveAgent
vor 2 Monaten
Thank you for your review! We are glad to hear that you had a positive experience with our free trial and that Live Agent is meeting your needs as a small team's first customer support software. It can be overwhelming to choose the right software for your team, so we are glad that you found a solution that works for you. We also hope that Live Agent will continue to meet your needs and convince you to stay with us as a long-term customer. If you have any questions or need any assistance as you continue to use Live Agent, please don't hesitate to reach out to our support team. We're always here to help. :) - LiveAgent Team
Kian
The most effective multi-channel online customer service solution
Kommentare: I use LiveAgent daily to log and resolve customer-reported issues since it allows me to keep track of the essentials while streamlining the process. Making a list of things you need to do and keeping track of whether or not they've been done makes the process far more manageable. It gives me access to a highly feature-rich support chat that allows me to effectively communicate with any client via video, audio, or text. It's great for businesses of all sizes since it's scalable and flexible, with plenty of useful extras that won't break the bank.
Vorteile:
I appreciate how simple and adaptable it is to use. It's simple to incorporate into existing domains to provide a unified service to your clientele. Because it is hosted in the cloud, LiveAgent is equally effective as an internal and external help-desk solution. It offers multi-channel support through various channels, and its extensive capabilities, user-friendly design, and reasonable price make it a viable option.
Nachteile:
Nothing I've found to hate about this platform has helped me do great things and bring many benefits to my employer.
Antwort von QualityUnit - LiveAgent
vor 3 Wochen
Hi Kian, Thank you very much for your feedback. We are glad to hear that LiveAgent has been the right choice for you and that you have been satisfied with the benefits and features it brings to your everyday work life. Remember, you can always contact us in case of any questions - we are available 24/7!