--- description: Detaillierte Informationen über LiveAgent zu Benutzerfreundlichkeit, Funktionen, Kosten, Vor- und Nachteilen aus verifizierten Nutzer-Erfahrungen. Lies Ratings & Bewertungen und entdecke ähnliche Tools dank Capterra Schweiz. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: LiveAgent Kosten, Erfahrungen & Bewertungen - Capterra Schweiz 2026 --- Breadcrumb: [Startseite](/) > [Kundenservice Software](/directory/22/customer-service/software) > [LiveAgent](/software/102188/liveagent) # LiveAgent Canonical: https://www.capterra.ch/software/102188/liveagent Seite: 1 / 73\ Weiter: [Nächste Seite](https://www.capterra.ch/software/102188/liveagent?page=2) > Großartiger Kundenservice beginnt mit einer besseren Helpdesk-Software. Gewinne mehr Kunden durch exzellenten Kundenservice mit LiveAgent. > > Bewertung: **4.7/5** von 1787 Nutzern. Top bewertet für **Weiterempfehlungsquote**. ----- ## Übersicht ### Wer verwendet LiveAgent? Große Auswahl für KMU´s in den Bereichen E-Commerce, Telekommunikation, Versicherungen, SaaS, Startups und Unternehmen. Unser Zielkunde ist jeder, der versteht, wie wichtig Kundenservice ist. ## Kurzstatistiken und Ratings | Metrik | Bewertung | Detail | | **Gesamt** | **4.7/5** | 1787 Nutzerbewertungen | | Bedienkomfort | 4.6/5 | Auf Basis der Gesamtbewertungen | | Kundenbetreuung | 4.7/5 | Auf Basis der Gesamtbewertungen | | Preis-Leistungs-Verhältnis | 4.6/5 | Auf Basis der Gesamtbewertungen | | Funktionen | 4.6/5 | Auf Basis der Gesamtbewertungen | | Empfehlungsprozentsatz | 90% | (9/10 Weiterempfehlungsquote) | ## Über den Anbieter - **Unternehmen**: QualityUnit - **Gegründet**: 2004 ## Gewerblicher Kontext - **Startpreis**: $ 15.00 - **Preismodell**: (Gratis Testen) - **Preisinformationen**: Kostenlos: $0/Agent/Monat – Small: $15/Agent/Monat – Medium: $29/Agent/Monat – Large: $49/Agent/Monat – Enterprise: $69/Agent/Monat - **Zielgruppe**: Selbstständig, 2–10, 11–50, 51–200, 201–500, 501–1'000, 1'001–5'000, 5'001–10'000, 10'000+ - **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert, Windows (On-Premise), Linux (On-Premise), Android (mobil), iPhone (mobil), iPad (mobil) - **Unterstützte Sprachen**: Englisch - **Verfügbare Länder**: Afghanistan, Albanien, Algerien, Amerikanisch-Samoa, Amerikanische Jungferninseln, Andorra, Angola, Anguilla, Antigua und Barbuda, Argentinien, Armenien, Aruba, Aserbaidschan, Australien, Bahamas, Bahrain, Bangladesch, Barbados, Belarus, Belgien und 204 weitere ## Funktionen - Agenten-Schnittstelle - Aktivitäts-Dashboard - Aktivitäts-Verfolgung - Alarmfunktion / Benachrichtigungen - Alerts/Escalation - Analyse Tools - Anrufaufzeichnung - Anrufprotokoll - Anruftext-Aufzeichnung - Anrufverfolgung - Anrufüberwachung - Aufgabenmanagement - Automated Attendant - Automatische Anrufverteilung - Automatische Antworten - Automatisiertes Routing - Autoresponders - Beibehaltung nachverfolgen - Berichterstattung über Anrufe - CRM-Systeme - Call-Center-Management - Catalog Management - Chat / Messaging - Chatbot-Software - Computer Telephony Integration - Configuration Management Database (CMDB) - Echtzeit-Chat für Kunden - Einstellungen (Personalbeschaffung) - Engagement-Tracking - KI/Maschinelles Lernen - Kampagnenmanagement - Kollaboration mehrerer Nutzer - Kontoverwaltung - Kundenbetreuung - Kundendatenverwaltung - Kundenhistorie - Kundenportal - Kundensegmentierung - Leadmanagement - Multichannel-Datenerfassung - Nutzungsverfolgung/-analyse - PBX - Rückruf-Terminplanung - Störfallmanagement - Umleitung der Anrufe - Verarbeitung natürlicher Sprache - Verfolgung von Interaktionen - Veränderungsmanagement - Volltextsuche - Weiterleitung von Anrufen (Call Routing) ... und 83 weitere Funktionen ## Integrationen (129 insgesamt) - AVOXI - AWeber - Actio - ActiveCampaign - Adobe Commerce - Agile CRM - Asana - Avelia - Axigen - BigCommerce - Blogger - Bold BI - CS-Cart Store Builder - ChargeDesk - ClickFunnels ... und 114 weitere Integrationen ## Optionen für Kundensupport - E-Mail/Helpdesk - FAQ/Forum - Wissensdatenbank - Telefon-Support - 24/7 Live-Support - Chat ## Category - [Kundenservice Software](https://www.capterra.ch/directory/22/customer-service/software) ## Ähnliche Kategorien - [Kundenservice Software](https://www.capterra.ch/directory/22/customer-service/software) - [Help-Desk-Software](https://www.capterra.ch/directory/30008/help-desk/software) - [Live-Chat Software](https://www.capterra.ch/directory/30797/live-chat/software) - [Call-Center Software](https://www.capterra.ch/directory/30007/call-center/software) - [Service Desk Software](https://www.capterra.ch/directory/31027/service-desk/software) ## Alternativen 1. [Freshdesk](https://www.capterra.ch/software/124981/freshdesk) — 4.5/5 (3461 reviews) 2. [Salesforce Sales Cloud](https://www.capterra.ch/software/61368/salesforce) — 4.4/5 (18791 reviews) 3. [Zendesk Suite](https://www.capterra.ch/software/164283/zendesk) — 4.4/5 (4084 reviews) 4. [LiveChat](https://www.capterra.ch/software/62194/livechat) — 4.6/5 (1727 reviews) 5. [Tidio](https://www.capterra.ch/software/144040/tidio-chat) — 4.7/5 (590 reviews) ## Nutzerbewertungen ### "Live communication with customers" — 5.0/5 > **Thortens** | *2. Januar 2025* | Fluggesellschaften/Luftfahrt | Empfehlungsbewertung: 9.0/10 > > **Vorteile**: LiveAgent has its name, it's easy to setup the agent dashboard with AI assistant and keeps the best workflow. > > **Nachteile**: It's very simple to setup and use. No dislike > > LiveAgent is cheaper compared to product others ----- ### "Perfect customer management software for medium businesses" — 5.0/5 > **Kamlesh** | *19. Mai 2026* | Marktforschung | Empfehlungsbewertung: 9.0/10 > > **Vorteile**: Liveagent's feature rich environment, it almost fulfil all of our needs in one price model, our customer enquiries segment is fully solved by liveAgent. > > **Nachteile**: Haven't found anything about liveAgent which we have had problems, its been great experience with liveagetnt > > Overall liveagent has been a great business partner in customer support sector for us, haven't had any major problems with them, their pricing is pretty affordable. ----- ### "A Reliable All-in-One Helpdesk with Room for Polish" — 5.0/5 > **Verifizierter Rezensent** | *19. April 2026* | Buchhaltung | Empfehlungsbewertung: 9.0/10 > > **Vorteile**: LiveAgent stands out for its strong value for money. You get a wide range of features—ticket management, live chat, email integration, and automation—without needing multiple tools. The ticket management system is particularly impressive, making it easy to track, prioritize, and resolve customer queries efficiently. I also found the interface quite intuitive, so onboarding new team members didn’t take much time. The messaging system, including email and live chat, works seamlessly and helps keep all communication in one place. Overall, it feels like a well-rounded solution for growing support teams. > > **Nachteile**: While the platform is feature-rich, the interface can occasionally feel a bit cluttered, especially when navigating between different sections. Some advanced features require a learning curve, and initial setup—like configuring automation rules—can be slightly overwhelming. Customer support is generally helpful, but response times can vary depending on the issue complexity. > > My overall experience with LiveAgent has been very positive. It has significantly improved how we handle customer interactions by centralizing communication and streamlining workflows. The ease of use combined with robust features makes it suitable for both small businesses and scaling teams. Once you get familiar with the system, it becomes an indispensable tool for managing customer support efficiently. ----- ### "Team collaboration" — 5.0/5 > **Success** | *26. Mai 2026* | Non-Profit-Organisation Management | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: LiveAgent offers a highly effective service experience with a clean and intuitive interface, along with a strong set of useful features. It supports multiple languages, which helps us serve international customers and maintain credibility across different regions. It also automatically translates articles, removing the need to manually create separate versions for each language. With its AI capabilities, it suggests relevant articles to both agents and customers, helping improve response speed and accuracy. In addition, it can anticipate what customers are searching for and proactively surface helpful answers, improving overall support efficiency. > > **Nachteile**: LiveAgent enables effective team collaboration through shared ticket handling, internal notes, and smooth escalation processes. There are no notable shortcomings or disadvantages. > > LiveAgent has a simple and customizable user interface that makes navigation easy. Its shortcuts for filters, reminders, and tasks improve efficiency and help streamline daily workflows. The auto-hide option also enhances confidentiality by protecting sensitive information. ----- ### "Ok to start" — 3.0/5 > **Keith** | *10. Juli 2026* | Computer-Hardware | Empfehlungsbewertung: 2.0/10 > > **Vorteile**: Ease of use is a big factor of trying this software. Notifications were a great help with the live chat. > > **Nachteile**: Live chat did not always give correct answers as instructed. Customer Service was lack luster in helping. > > It started as a promising endeavor but it ended in horror as the incorrect answers hurt business and had to end it quickly. ----- Seite: 1 / 73\ Weiter: [Nächste Seite](https://www.capterra.ch/software/102188/liveagent?page=2) ## Links - [Auf Capterra anzeigen](https://www.capterra.ch/software/102188/liveagent) ## Diese Seite ist in den folgenden Sprachen verfügbar | Sprache | URL | | da | | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Strukturierte Daten