LiveAgent

LiveAgent

Vorteile:

Sehr gute Chat Software. Keinerlei Probleem bisher.

Nachteile:

Bisher alles bestens. Keine negativen Erfahrungen gemacht.

Our customer support has enhanced with LiveAgent

Kommentare: After putting a number of various applications and software packages designed for help desk support through its paces, I have to say that my experience with LiveAgent is one of the simplest and most straightforward to date.

Vorteile:

LiveAgent is what we use to reply to emails and chat with customers. The ability to organize support inquiries for our AU franchise by department and via the use of threads has been quite helpful. There isn't much complexity involved.

Nachteile:

I don't know whether this exists and I just haven't seen it, but it would be helpful to be able to look at agent activity in the past, including times when they were logged in but not actively responding to messages.

High-quality team support software

Kommentare: Aside from its high availability, ease of use, and strong security for agents, it also integrates well with other systems. Users required less instruction to become proficient with LiveAgent.

Vorteile:

LiveAgent allows us to centralize all of our support communications, providing excellent visibility for the entire team as well as insightful metrics into our efficacy. That way, if one of the support staff members is out sick or on vacation, another may pick up the slack and continue answering customers' questions from where they left off.

Nachteile:

I wish there were more customization choices for the interface elements like the chat and Knowledge Base panes. In addition, I wish I could buy ticket filters online. Nonetheless, it's nothing major.

Its OK to start

Kommentare: We are a small team and Live Agent is our first software to deal with customer support tickets. It is ok as a first software.

Vorteile:

It has a free trial that convinced us to buy a pro plan.

Nachteile:

The visuals and the amount of features that are upgradable.

In Betracht gezogene Alternativen: Freshdesk und Zendesk Suite

Gründe für den Wechsel zu LiveAgent: Price and features

The most effective multi-channel online customer service solution

Kommentare: I use LiveAgent daily to log and resolve customer-reported issues since it allows me to keep track of the essentials while streamlining the process. Making a list of things you need to do and keeping track of whether or not they've been done makes the process far more manageable. It gives me access to a highly feature-rich support chat that allows me to effectively communicate with any client via video, audio, or text. It's great for businesses of all sizes since it's scalable and flexible, with plenty of useful extras that won't break the bank.

Vorteile:

I appreciate how simple and adaptable it is to use. It's simple to incorporate into existing domains to provide a unified service to your clientele. Because it is hosted in the cloud, LiveAgent is equally effective as an internal and external help-desk solution. It offers multi-channel support through various channels, and its extensive capabilities, user-friendly design, and reasonable price make it a viable option.

Nachteile:

Nothing I've found to hate about this platform has helped me do great things and bring many benefits to my employer.