--- description: Detaillierte Informationen über Retino zu Benutzerfreundlichkeit, Funktionen, Kosten, Vor- und Nachteilen aus verifizierten Nutzer-Erfahrungen. Lies Ratings & Bewertungen und entdecke ähnliche Tools dank Capterra Schweiz. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Retino Kosten, Erfahrungen & Bewertungen - Capterra Schweiz 2026 --- Breadcrumb: [Startseite](/) > [Retourenmanagement-Software (RMS)](/directory/34035/returns-management/software) > [Retino](/software/1040740/retino) # Retino Canonical: https://www.capterra.ch/software/1040740/retino Seite: 1 / 2\ Weiter: [Nächste Seite](https://www.capterra.ch/software/1040740/retino?page=2) > Retino ist eine cloudbasierte Rücksende-Management-Software, die Online-Händlern hilft, ein optimales Rückgabeerlebnis für ihre Kunden zu bieten. > > Bewertung: **5.0/5** von 15 Nutzern. Top bewertet für **Weiterempfehlungsquote**. ----- ## Übersicht ### Wer verwendet Retino? Online-Händler, E-Commerce-Anbieter, Online-Shops ## Kurzstatistiken und Ratings | Metrik | Bewertung | Detail | | **Gesamt** | **5.0/5** | 15 Nutzerbewertungen | | Bedienkomfort | 4.8/5 | Auf Basis der Gesamtbewertungen | | Kundenbetreuung | 5.0/5 | Auf Basis der Gesamtbewertungen | | Preis-Leistungs-Verhältnis | 4.4/5 | Auf Basis der Gesamtbewertungen | | Funktionen | 4.6/5 | Auf Basis der Gesamtbewertungen | | Empfehlungsprozentsatz | 100% | (10/10 Weiterempfehlungsquote) | ## Über den Anbieter - **Unternehmen**: Retino ## Gewerblicher Kontext - **Startpreis**: EUR 15.00 - **Preismodell**: (Gratis Testen) - **Zielgruppe**: Selbstständig, 2–10, 11–50 - **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert - **Unterstützte Sprachen**: Deutsch, Englisch, Tschechisch, Ungarisch - **Verfügbare Länder**: Belgien, Bulgarien, Deutschland, Dänemark, Estland, Finnland, Frankreich, Griechenland, Grönland, Irland, Italien, Kroatien, Lettland, Liechtenstein, Litauen, Luxemburg, Monaco, Niederlande, Norwegen, Polen und 13 weitere ## Funktionen - Aktivitäts-Dashboard - Alarmfunktion / Benachrichtigungen - Auftragsverfolgung - Barcode / RFID - Berichterstattung / Analyse - Etikettendruck - Exchange Management - Garantie- und Gewährleistungsmanagement - Garantie-Nachverfolgung - Kundenportal - Lagerhaus-Management - Reparaturverwaltung - Retourenmanagement - Rückerstattung-Management - Verfolgen von Vermögensanlagen - Versand-Management - Workflow-Management ## Integrationen (5 insgesamt) - Lightspeed eCommerce - PrestaShop - Shopify - Shopware - TheShop ## Optionen für Kundensupport - E-Mail/Helpdesk - FAQ/Forum - Wissensdatenbank - Telefon-Support ## Category - [Retourenmanagement-Software (RMS)](https://www.capterra.ch/directory/34035/returns-management/software) ## Ähnliche Kategorien - [Retourenmanagement-Software (RMS)](https://www.capterra.ch/directory/34035/returns-management/software) - [Garantie Software](https://www.capterra.ch/directory/31558/warranty-management/software) ## Alternativen 1. [ServiceWorks](https://www.capterra.ch/software/183679/serviceworks) — 3.6/5 (115 reviews) 2. [A1 Tracker](https://www.capterra.ch/software/166909/a1-tracker) — 4.9/5 (81 reviews) 3. [Claimlane](https://www.capterra.ch/software/176640/claimlane) (0 reviews) 4. [RenewityRMA](https://www.capterra.ch/software/153078/renewityrma) — 4.9/5 (10 reviews) 5. [Samsara](https://www.capterra.ch/software/167543/samsara-for-fleets-0-00-6-23) — 4.5/5 (1019 reviews) ## Nutzerbewertungen ### "Retino is saving time, money and brings effectivity to your customer care team." — 5.0/5 > **Radim** | *16. Mai 2023* | Druck | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: Retino is a perfect tool for every eshop that wants to have the best customer care experience. Especially when there is a problem with your delivery, you need to prove to your customers, that they matter and that the proces of helping them is important to you. With Retino they go throuh smooth process, and they are informed about what the next steps are and they can give you rating at the end, which gives you a great feedback about your customer care team. If you want to work efficiently and save massive amount of time Retino is definitely a great service for every eshop. > > **Nachteile**: I can't come up with anything negative really. ----- ### "An essential application for every e-shop." — 5.0/5 > **Lukáš** | *5. Juni 2023* | Einzelhandel | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: Excellent returns and claims processing system with advanced automation and customer portal. > > **Nachteile**: In more than two years of use, we have not encountered anything that Retino support could not solve almost immediately. > > Deploying Retino to our stores (both online and retail) was a game-changing moment in handling complaints and returns. We operate in 17 markets and with such volume and breadth it was not easy to have an overview of everything.We keep all records in one place and have a clear overview of all cases thanks to advanced dashboards. Everyone involved in reverse logistic works with Retino, from customer service to retail stores to warehouse employees. All communication - internal as well as with customers - is processed in one place, so it is very easy to find your way around and get all necessary information with each case.Automation saves us up to 70% of the time that needs to be devoted on processing the case, so customer service can focus on other activities that support the growth of our business without missing a deadline.Thanks to Retino, 99% of our customers are satisfied with the speed and course of solving their case, and they also have a complete overview of the return/claim process thanks to the customer portal, where they can see the entire history of solving their case.With Retino, you will not only save a lot of time, but also money, and if you use it well, customers will be much more satisfied with your approach. ----- ### "good experience" — 5.0/5 > **Dalik** | *7. Juni 2023* | Sportartikel | Empfehlungsbewertung: 8.0/10 > > **Vorteile**: the most useful thing is overview of each case. Simple user interface. > > **Nachteile**: I think that retino is very useful APP for customer service without any missing functions. > > The retino helped us with faster solving customer service. ----- ### "Ultimate all-in-one tool for returns processing" — 5.0/5 > **Václav** | *12. August 2024* | Einzelhandel | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: Retino helped us to cut time spent on processing returns and complaints to one quarter. It is complex and understandable tool that is easy to handle, both, for our employees and our customers. I also appreciate quick and helpful product support. > > **Nachteile**: The loading time of retino app could be faster. If you learn some routines to be as quick as possible, in your ticket processing, usually you have to wait a few seconds until the page is loaded. > > Without Retino, we would have to develop the whole return tool for our own. Retino is very focused to be understandable for our customers. And as more and more e-shops use it, is it becoming a standard for customers for whom is easy to orientate in it. If you are searching for the tool that will help you to resolve your returns (and possibly also complaints), Retino is it. ----- ### "Perfect\!" — 5.0/5 > **Adam** | *19. Mai 2023* | Einzelhandel | Empfehlungsbewertung: 9.0/10 > > **Vorteile**: We're thrilled with Retino\! As a customer-focused e-shop, we take our returns process seriously. Retino has helped us reduce our error rate and save one employee. It's a brilliant tool that we can't imagine doing without. Highly recommended\! > > **Nachteile**: Nothing :) But always you can improve something :) ----- Seite: 1 / 2\ Weiter: [Nächste Seite](https://www.capterra.ch/software/1040740/retino?page=2) ## Links - [Auf Capterra anzeigen](https://www.capterra.ch/software/1040740/retino) ## Diese Seite ist in den folgenden Sprachen verfügbar | Sprache | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | ----- ## Strukturierte Daten