Wir helfen Unternehmen in der Schweiz
seit 15 Jahren bei der Softwareauswahl

Verint Automated Quality Management

Verint Automated Quality Management

Was ist Verint Automated Quality Management?

Bietet Transparenz für deine Abläufe, um die Back-Office-Qualität, die Produktivität und die Prozesskonsistenz zu verbessern und um Kosten zu senken.

Wer verwendet Verint Automated Quality Management?

Diese cloudbasierte Lösung wurde für Gesundheits-, Telekommunikations-, Outsourcing- und Non-Profit-Organisationen einwickelt. Sie hilft bei der Verwaltung von Daten, die über mehrere Systeme verteilt sind, um die betriebliche Effizienz zu verbessern.

Verint Automated Quality Management Software - 1
Verint Automated Quality Management Software - 2
Verint Automated Quality Management Software - 3
Verint Automated Quality Management Software - 4
Verint Automated Quality Management Software - 5

Du bist nicht sicher, ob Verint Automated Quality Management das Richtige ist? Mit einer beliebten Alternative vergleichen

Verint Automated Quality Management

Verint Automated Quality Management

3.7 (19)
Keine Preise gefunden
Kostenlose Version
Kostenlose Testversion
38
Keine Integrationen gefunden
3.4 (19)
3.0 (19)
3.6 (19)
VS.
Startpreis
Preisoptionen
Funktionen
Integrationen
Benutzerfreundlichkeit
Preis-Leistungs-Verhältnis
Kundenservice
$ 25’000.00
Jahr
Kostenlose Version
Kostenlose Testversion
445
43
4.3 (8)
4.5 (8)
4.7 (8)
Die grünen Bewertungsbalken geben an, welches Produkt gemessen an der Durchschnittsbewertung und der Zahl der Bewertungen am besten abschneidet.

Weitere gute Alternativen zu Verint Automated Quality Management

Centralpoint
Am besten bewertete Funktionen
Für dieses Produkt wurden noch keine Funktionen durch Nutzer bewertet.
Cority
Am besten bewertete Funktionen
Compliance Management
Dokumentenmanagement
OSHA-Protokollierung
FORM OpX
Am besten bewertete Funktionen
Mobiler Zugriff
Offline-Zugriff
Terminplanung
LogicManager
Am besten bewertete Funktionen
Dashboard Software
Dokumentenmanagement
Risikobewertung
EvaluAgent
Am besten bewertete Funktionen
Für dieses Produkt wurden noch keine Funktionen durch Nutzer bewertet.
Process Street
Am besten bewertete Funktionen
No-Code
Prozessmodellierung & Design
Workflow-Management
SoftExpert Suite
Am besten bewertete Funktionen
Aufgabenmanagement
Konfigurierbarer Workflow
Workflow-Management
LogicGate Risk Cloud
Am besten bewertete Funktionen
Compliance Management
Risiko-Scoring
Risikobewertung
VelocityEHS
Am besten bewertete Funktionen
Compliance Management
Dokumentenspeicher
Qualitätskontrolle

Bewertungen über Verint Automated Quality Management

Durchschnittliche Bewertung

Gesamt
3.7
Benutzerfreundlichkeit
3.4
Kundenservice
3.6
Funktionen
3.7
Preis-Leistungs-Verhältnis
3.0

Nutzerbewertungen nach Unternehmensgröße (Angestellte)

  • <50
  • 51-200
  • 201-1’000
  • >1’001

Bewertungen nach Punktzahl finden

5
11%
4
63%
3
16%
2
5%
1
5%
Elias Alirio
Elias Alirio
Facilitator in El Salvador
Verifizierter Nutzer auf LinkedIn
Telekommunikation, 1’001–5’000 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Great Experience for call audits

5.0 vor 3 Jahren

Vorteile:

I like that all the features including the forms to evaluate recorded interactions for call center agents can be reached from a single screen. This tool has been really nice as it also allows to perform real time monitoring on an agent taking a call (Which can be set for video as well). This is great as sometimes you may need to give support not only on call management and procedures, but also on system navigation.

Nachteile:

For the time I have used it I have honestly liked this to the point I have no complains. In the company I work in we have used other call audit tools for other clients we had, but with our current client we use this (We have not technically moved from one to the other), but I find Verint much visually appealing than other systems I have used.

David
Product Development in Honduras
Marketing & Werbung, 201–500 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Great

4.0 vor 6 Jahren

Kommentare: With its user friendly interface we saved a lot of time while training new QA analysts. The call monitoring was very simple and quick since you can integrate the QA form in it to avoid having the analysts switch tab/app to complete it.

Vorteile:

I used this software a while back ago in one of my previous jobs within the call center industry. The software itself was very easy to use, very user friendly. It offers a wide spectrum of features designed to meet almost all call center needs: from schedule adherence to quality monitoring with live video recording direct from the agent's screen. I used this platform for over 2 years in different roles, including WFM, floor/operations supervisor and QA (being this the one I used the most). Overall the experience was great, the application was very responsive and trustful.

Nachteile:

When it comes to QA, the application had still some few flaws back then, the agents were able to trick the system to avoid having video recorded 100% on all their calls. Also the schedule adherence sometimes was not displayed 100% properly towards the end of the day, it displayed as if the agent was logged in for a whole day or so even if he didn't.

Lindsey
Data Analyst in USA
Alternative Medizin, 10’000+ Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Find a different product

1.0 vor 6 Monaten

Vorteile:

I struggle to find anything I like about Verint's AQM product, especially after using other off the shelf solutions.

Nachteile:

Everything is overly complicated. Something that would take me 5 minutes in another software will take me an hour in Verint's system. There's also an idea portal where enhancement requests can be submitted, then voted upon by other participants. Every idea I've submitted that's been voted so highly that it's above Verint's "vote threshold" and should be implemented just gets categorized as "unlikely to implement" even though it's clear the general user population wants the same abilities I do.

Antwort von Verint

vor 6 Monaten

Hi Lindsey - firstly, thank you for taking the time to provide feedback for us. We appreciate you sharing your experience with the team. So sorry to hear that the solution has not lived up to your expectations. We will have someone contact you so that we can learn more about your specific challenges. We want to do everything we can to ensure the solution is working for your business. In the meantime, please do visit Verint Academy where numerous training materials reside that may assist you. Also, thank you for submitting ideas to our Idea Portal. We do look at user ideas and evaluate them against various requirements and needs. Unfortunately, sometimes there are ideas that cannot be immediately implemented, but we often use some parts of them in other ways. Thanks again for submitting your review. Have a great day! - The Verint team

Kirby
Customer Care Specialist in USA
Verlagswesen, 201–500 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Useful Schedule Tracking and Quality Monitoring with Some Flaws

4.0 vor 5 Jahren

Kommentare: With so many functions, this software is incredibly useful in a call center setting. I like the scheduling tracking most but wish its' many functions were a little more intuitive and streamlined.

Vorteile:

As a customer specialist, I mainly use the software to track my schedule and adherence as well as view call evaluations. Its' best feature is schedule tracking. Not only am I able to view my personal schedule, but I can also view other representatives' schedules, making meetings easier to arrange. The software also offers different schedule views - an overview as well as a detailed view, which lists locations and color codes for easier tracking. Five minutes before a scheduled break or activity, the system will send an email notification, which makes following my schedule all the easier.

Nachteile:

Although the call evaluation interface is clear and readable, navigating the screen can be a little cumbersome. Every time I go to view my evaluations, it asks me to open a new window and re-login. Scrolling through the comments can also be finnicky and sometimes the scrolling will freeze altogether. Other functions, such as scheduling and adherence are located in different places. For a scheduling program, it looks a little dated and isn't the most user-friendly program.

Jensi
Customer Service Representative in Honduras
Verifizierter Nutzer auf LinkedIn
Outsourcing/Offshoring, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Great for Productivity and Adherence

4.0 vor 5 Jahren

Kommentare: It is very important since you can use your time wisely. You can monitored the phone calls and make scans through it and you can also have a control of your own schedule, having a great production administration.

Vorteile:

I used it on my previous job, and also I'm using it on my current one. I think it is very useful and easy to manage your time at work, you can checked your logged in time, your breaks , your days off and even your daily schedule. Also it is very useful at the time for QA you can scanned and have recorded every phone call of each agent giving you an efficient way to qualify each phone call. In the other hand, In data entry, it is also important because you can have a control of your weekly QA scores and you can also checked your failed areas.

Nachteile:

When it comes to work at a call center, at the end of the day the adherence was not properly shown as it supposed to. Login\Log out time wasn't marked in an efficient way. At the end of the day, Supervisor's handle the correct time of each agent.