Wir helfen Unternehmen in der Schweiz
seit 18 Jahren bei der Softwareauswahl
Vonage Contact Center
Was ist Vonage Contact Center?
NewVoiceMedia ist der führende Anbieter von Cloud-Kontaktcenter-Software für Salesforce, mit der Vertriebs- und Serviceorganisationen ihre Agenten sofort per Telefon, E-Mail und über soziale Kanäle mit Interessenten und Kunden verbinden können. NewVoiceMedia bietet ContactWorld, eine globale Cloud-Kommunikationsplattform mit garantierter Plattformverfügbarkeit von 99,999 Prozent.
Wer verwendet Vonage Contact Center?
Zu den Kunden zählen kleine Unternehmen mit nur wenigen Mitarbeitern am Telefon bis hin zu großen Unternehmen und Kontaktzentren mit mehreren Standorten in verschiedenen Ländern mit Tausenden von Agenten.
Du bist nicht sicher, ob Vonage Contact Center das Richtige ist?
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Vonage Contact Center
Weitere gute Alternativen zu Vonage Contact Center
Bewertungen über Vonage Contact Center
In Betracht gezogene Alternativen:
A great partner
Kommentare: We were having multiple problems with our previous vendor. We made the decision to change to NVM and from the start this was an amazing tool for our agents.
Vorteile:
The software is stable, easy to use and the support is amazing.
Nachteile:
There are a few basic reports that they are lacking and they need a better Supervisor Dashboard
Vonage Contact Center Is Reliable and Easy to Use
Kommentare: The experience I have with Vonage Contact Center is exceptional.
Vorteile:
I am impressed by the amazing capabilities of Vonage Contact Center. Vonage Contact Center is easy to use and reliable.
Nachteile:
I do not dislike Vonage Contact Center at all. Vonage Contact Center has been exceptional.
Great integration with Salesforce, but, not very user friendly and hard to manage
Vorteile:
It can do so much with routing when integrated with Salesforce. Very advanced features that are very useful
Nachteile:
It is not very user friendly and takes a lot of time to implement and make any changes. It's hard to have managers own their own call centers and make any chances without the help of IT
Cloud Communication System
Kommentare: Very premium and good cloud contact support, timely updates of incoming calls but need a option of desktop calling as well with mobile calling.
Vorteile:
1. Easy installation , usage and secure management. 2. Performance and realibility of product is superb. 3. Ease of integration with any ticketing tool with no much efforts.
Nachteile:
1. Little costly than expected. 2. Very limited features are available and noise quality needs to be worked on.
Expansion of current NVM to a new site
Kommentare: We already had NVM at one of our global locations and needed a speedy implementation in a different country for our success team to support a new channel. The NVM team got it implemented in days and the support and training was excellent. We were fully up and running in no time and are making daily calls to customers and receiving support calls with no issues. I highly recommend NVM and their professional and courteous team.
Vorteile:
Fast implementation Great Support Great training and a wealth of documentation online Customizable Easy to use and administer Constantly being developed.
Nachteile:
Not seen any yet, though it may appear a bit dated visually.
