von Chadha Software Technologies

4.5 / 5 6 Bewertungen

Wer nutzt diese Software?

Customer Support & Knowledge Management

Durchschnittliche Bewertung

6 Bewertungen
  • Gesamt 4.5 / 5
  • Benutzerfreundlichkeit 5 / 5
  • Kundenservice 5 / 5
  • Funktionen
  • Preis-Leistungs-Verhältnis


  • Startpreis $285/einmalig
  • Kostenlose Version Nein
  • Kostenlose Testversion Ja
  • Einsatz Cloud, SaaS, Web
  • Training Live Online
  • Kundenbetreuung Support währen der Geschäftszeiten

Angaben zum Hersteller

  • Chadha Software Technologies
  • Gegründet 2002


PHPKB is the leading fully responsive web-based knowledge management software that allow support teams to create knowledge base articles to share step-by-step instructions and guides, along workarounds and solutions to common problems. It enables your organization to locate, capture and share information with customers.

PHPKB Funktionen

  • Content-Management
  • Datenmanagement
  • Diskussionsforum
  • Dokumentenmanagement
  • FAQs
  • Geführte Problemlösung
  • Katalogisieren/ Kategorisierung
  • Kollaboration
  • Selbst-Lernen
  • Self-Service Portal
  • Volltextsuche

Die hilfreichsten Reviews für PHPKB

Great, Inexpensive Solution

Mit Google übersetzen Bewertet am 26.1.2016
Mike M.
Director, Product Architecture
Quelle des Nutzers 
5 / 5
Eigenschaften & Funktionalitäten
5 / 5

Kommentare: We've used PHPKB's hosted solution for about five years and the experience has been nearly flawless. We originally chose PHPKB because of the clean front end and easy-to-use interface, and of course, price. Over five years, I can't recall the system ever being down, and the PHPKB team has been outstanding and very responsive with customer support. Our users also had no significant issues and the solution just always worked as intended. We generated several million page views over time which was great given the niche market we're in. The main point I would make with these types of solutions is to line up your content people and keep them engaged to keep your site fresh. For the app, also carefully consider your reporting needs. I expect you could install and maintain this locally without a great deal of effort.

How cool is that!

Mit Google übersetzen Bewertet am 24.5.2016
Sergey S.
Quelle des Nutzers 
5 / 5
Eigenschaften & Funktionalitäten
5 / 5

Kommentare: Knowledge base is one of the critical tools for both customer support and internal knowledge management. That's why 'omindware always aim to use the best technology available and do periodic market reviews to make sure we are using the latest and the most advanced tools. PHPKB let us look no further - it stands out amongst competition and has everything we currently need, and more. It lets us manage public articles, FAQs and documents, as well as private areas for select customers to provide personalized project documentation, training materials etc. It also features multi-language support so we don't even need to worry about maintaining several instances of it for different markets. How cool is that!

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