Wer nutzt diese Software?

CIO; IT-Leiter; IT Service Desk Manager; IT-Manager; und technische Entscheider.

Durchschnittliche Bewertung

98 Bewertungen
  • Gesamt 4 / 5
  • Bedienkomfort 4 / 5
  • Kundenservice 4 / 5
  • Funktionen 4 / 5
  • Preis-Leistungs-Verhältnis 4 / 5


  • Kostenlose Version Ja
  • Kostenlose Testversion Ja, Kostenlose Testversion
  • Einsatz Cloud, SaaS, Web
    Installiert - Windows
    Mobile - iOS Native
    Mobile - Android Native
  • Training Persönlich
    Live Online
  • Kundenbetreuung 24/7 (Live Vertreter)

Angaben zum Hersteller

  • SysAid Technologies
  • http://www.sysaid.com/
  • Gegründet 2002

Über SysAid

Mit mehr als 15 Jahren Erfahrung im IT-Bereich, hat SysAid mehr als 100.000 glücklichen Administratoren bedient. Unser einfaches Ticketing-System erleichtert über 82M Ticketings pro Jahr, alleine in den USA werden über 2000 Organisation unterstützt. Wir wurden in mehr als 40 Sprachen übersetzt und in unserer Gemeinschaft wirst Du immer einen SysAid-Freund in deiner Nähe finden. Kontaktiere uns jetzt, um zu sehen, was SysAid für dich tun kann.

SysAid Funktionen

  • Ad-hoc-Analyse
  • Ad-hoc-Anfrage
  • Ad-hoc-Berichte
  • Benchmarking
  • Dashboard
  • Datenanalyse
  • Datenvisualisierung
  • Kostenplanung und Prognosen
  • Leistungskennzahlen
  • OLAP
  • Prädiktive Analytik
  • Rentabilitätsanalyse
  • Strategische Planung
  • Trend- / Problemindikatoren
  • Wichtige Leistungsindikatoren (Key Performance Indicators, KPI)
  • Automatisiertes Routing
  • Dokumentenspeicher
  • E-Mail-Integration
  • Echtzeit-Chat
  • IT-Asset-Management
  • Kundenspezifisches Branding
  • Management von Dienstgütevereinbarungen (SLA)
  • Multi-Channel-Kommunikation
  • Netzwerküberwachung
  • Self-Service Portal
  • Ticket-/Issueverfolgung
  • Verfolgung von Interaktionen
  • Warnungen / Eskalation
  • Wissensbasis-Management
  • Abschreibungsmanagement
  • Bedarfsmanagement
  • Beschaffungsmanagement
  • Compliance-Verfolgung
  • Instandhaltungsmanagement
  • Inventarverwaltung
  • Konfigurationsmanagement
  • Kostennachverfolgung
  • Lieferanten-Management
  • Vertrags-/Lizenz-Management
  • Wirtschaftsprüfung-Management
  • Compliance Management
  • Ereignisprotokolle
  • Fernzugriff
  • Hardware-Inventur
  • IT-Kostenplanung
  • Kapazitätsüberwachung
  • Korrektur-Management
  • Lizenzmanagement
  • Software-Inventar
  • Terminplanung
  • Überwachung der Benutzeraktivität
  • IT-Asset-Management
  • Release-Management
  • Self-Service Portal
  • Service-Katalog
  • Serviceberichterstattung
  • Störfallmanagement
  • Ticket-Management
  • Vertragsmanagement
  • Wissensmanagement
  • Konfigurationsmanagement
  • Problem-Management
  • Projektmanagement
  • Self-Service Portal
  • Störfallmanagement
  • Verfolgen von Vermögensanlagen
  • Verfügbarkeit-Management
  • Versions- und Bereitstellungsmanagement
  • Vertrags-/Lizenz-Management
  • Veränderungsmanagement
  • Aufgabenmanagement
  • Aufgabenmanagement
  • Dashboard
  • Eskalationsmanagement
  • Terminplanung
  • Wiederkehrende Probleme
  • Wissensdatenbank
  • Überprüfung von Vorfällen
  • Arbeitsauftragsverwaltung
  • Automatische Kunden-Benachrichtigung
  • Automatisiertes Routing
  • Help-Desk
  • Inbox / Warteschlangen-Management
  • Kundendatenbank
  • Kundenerlebnis-Management
  • Live-Chat
  • Management bekannter Probleme
  • Probleme etikettieren
  • Self-Service Portal
  • Terminverwaltung
  • Umfragen & Feedback
  • Vertragsmanagement
  • Warnungen / Eskalation
  • Wissensdatenbank
  • Überwachung der Beschwerden
  • Bandbreiten-Überwachung
  • Baseline-Manager
  • Diagnosewerkzeuge
  • Echtzeit-Analytik
  • IP-Adressen-Überwachung
  • Internet-Benutzungsüberwachung
  • Ressourcenmanagement
  • SLA-Überwachung
  • Server-Überwachung
  • Uptime-Überwachung
  • Web-Traffic-Berichterstattung
  • Abonnenten-Dienste
  • Automatische Scans
  • Benutzerdefinierte Patches
  • Fernschutz
  • Geplante Bereitstellung
  • Management des kompletten Netzwerks
  • Multi-Patch-Bereitstellungen
  • Schwachstellen-Scannen
  • Beschaffungsmanagement
  • Configuration Management Database (CMDB)
  • Fernbedienung
  • IT-Asset-Management
  • Mobiler Zugriff
  • SLA-Management
  • Self-Service Portal
  • Störfallmanagement
  • Veränderungsmanagement
  • Wissensdatenbank

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Die hilfreichsten Reviews für SysAid

Not so great customer service.

Mit Google übersetzen Bewertet am 12.7.2017
Rafael Villafana
MIS Technician
HPH Hospice
Informationstechnologie & -dienste, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
Quelle: asdf
3 / 5
3 / 5
Eigenschaften & Funktionalitäten
1 / 5
3 / 5
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: A help desk solution in which none was being used by the companies I worked in.

Vorteile: The program is cheap. Somewhat easy to setup. Not cluttered like other software I've used in the past.

Nachteile: I've used this software for over 7 years. Almost every complaint that everyone else has about this software, I've made myself and the #1 complaint is that the company is based in Israel and they are hard to understand / get a hold of / and don't fully understand the real problems until the issue is explained a few times. I've installed purchased and installed this software in 3 different companies, and the experience was always the same. I then did work for them for a short amount of time. I wanted to bring to them the outside experience being a customer, and all the complaints I kept getting from U.S. customers, and even from other countries. I truly wanted to make this company better. But instead, they started to hire even further away, Romania, will the same comprehension issues. Now that they only 1 rep left for the U.S. and after that, I doubt they will ever hire again in the U.S. because of how different we think about customer service and how expensive we are. So they took one step forward by hiring the first U.S. rep and then myself, to them go two steps backwards by letting me go and hiring in another country for support. Yes, I did work there and am a former employee, now a customer again. But I was a customer before that, and nothing has changed before I started working there, and nothing will after I am gone. So please do not delete this review and publish for all to see as I wanted nothing for this company to succeed and instead I was shown the door.

SysAid is a great product that could be a fantastic product

Mit Google übersetzen Bewertet am 31.10.2017
Chris Whitaker
IT Support Manager
SBM Management Services, LP
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
Quelle: asdf
3 / 5
4 / 5
Eigenschaften & Funktionalitäten
2 / 5
5 / 5
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: We were able to get a comprehensive product that gave us the biggest bang for our buck compared to any other product. Overall we are very happy with it. Support, not so much. There are lots of things we would change, or focus on changing for sure.

Vorteile: We like SysAid because of it's flexibility in design. We are easily able to create new forms and templates for different kinds of tickets and as such were able to roll out SysAid to our entire company and it is now utilized by every department in our company. We love the workflow features and that we are able to incorporate data from our active directory infrastructure to be able to identify end users and their departments or managers. We are very happy with our ability to modify and maintain escalation rules. Because the system is operating on Microsoft SQL Server we have been able to very successfully use SQL Reporting Services to generate very robust reports to provide our management teams with metric data that was previously unavailable.

Nachteile: Getting support is like pulling teeth. Some design element a lacking suck as the ability to edit and remove and or re-arrange workflow tabs. The system seriously lacks any granularity in administrator security and data security. Example, in order for an Admin to be able to use the LogMeIn feature, they have to be a SysAid Administrator. However with over 75 Administrators in our organization, we don't want them all to have the power to change our system configuration. So it lacks foresight that a feature like that would require the keys to the house to be able to use. The same thing goes for designing templates. There is a security role to be able to modify and design templates, but you cannot create custom fields and new lists with that role, so users cannot complete the designing of their forms without having been given the SysAid Admin role which is more power than we want them to have over the system. This leads to unforeseen problems where departments admins start making changes to the system without knowing that the change does not only affect them or their department. Canned reporting is not great. Even the custom reporting feature is not good.

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