--- description: Detaillierte Informationen über ConnectWise PSA zu Benutzerfreundlichkeit, Funktionen, Kosten, Vor- und Nachteilen aus verifizierten Nutzer-Erfahrungen. Lies Ratings & Bewertungen und entdecke ähnliche Tools dank Capterra Schweiz. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: ConnectWise PSA Kosten, Erfahrungen & Bewertungen - Capterra Schweiz 2026 --- Breadcrumb: [Startseite](/) > [PSA-Software (Professional Services Automation)](/directory/16/professional-services-automation/software) > [ConnectWise PSA](/software/107931/connectwise-manage) # ConnectWise PSA Canonical: https://www.capterra.ch/software/107931/connectwise-manage Seite: 1 / 13\ Weiter: [Nächste Seite](https://www.capterra.ch/software/107931/connectwise-manage?page=2) > Helpdesk von ConnectWise Manage: leistungsstarkes Ticketsystem mit zentraler Kommunikation; lässt sich in Tools integrieren, die du derzeit verwendest. > > Bewertung: **4.1/5** von 283 Nutzern. Top bewertet für **Weiterempfehlungsquote**. ----- ## Übersicht ### Wer verwendet ConnectWise PSA? Entwickelt für Unternehmen, die Technologie verkaufen und Service sowie Support dafür bieten – von Managed-Services-Anbietern und Cloud-Dienstanbietern bis hin zu Managed Print, VOIP und VARs. ## Kurzstatistiken und Ratings | Metrik | Bewertung | Detail | | **Gesamt** | **4.1/5** | 283 Nutzerbewertungen | | Bedienkomfort | 3.7/5 | Auf Basis der Gesamtbewertungen | | Kundenbetreuung | 3.7/5 | Auf Basis der Gesamtbewertungen | | Preis-Leistungs-Verhältnis | 3.7/5 | Auf Basis der Gesamtbewertungen | | Funktionen | 4.1/5 | Auf Basis der Gesamtbewertungen | | Empfehlungsprozentsatz | 70% | (7/10 Weiterempfehlungsquote) | ## Über den Anbieter - **Unternehmen**: ConnectWise - **Region**: Tampa, USA - **Gegründet**: 1982 ## Gewerblicher Kontext - **Zielgruppe**: Selbstständig, 2–10, 11–50, 51–200, 201–500, 501–1'000, 1'001–5'000, 5'001–10'000, 10'000+ - **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (mobil), iPhone (mobil), iPad (mobil) - **Unterstützte Sprachen**: Englisch - **Verfügbare Länder**: Australien, Belgien, Deutschland, Irland, Kanada, Luxemburg, Neuseeland, Niederlande, Vereinigte Staaten, Vereinigtes Königreich ## Funktionen - API - Abrechnung & Rechnungsstellung - Aktivitäts-Dashboard - Alarmfunktion / Benachrichtigungen - Alerts/Escalation - Anpassbare Berichte - Aufgabenmanagement - Automatisiertes Routing - Backup und Recovery - Berichterstattung / Analyse - Berichterstattung und Statistik - Buchhaltung - CRM-Systeme - Dashboard Software - Dashboard-Erstellung - Daten-Import / -Export - Datenvisualisierung - Dokumentenmanagement - Drag-and-Drop - IT-Asset-Management - IT-Betriebsmittelverwaltung - IT-Reporting - Kapazitätsmanagement - Konfigurationsmanagement - Korrektur-Management - Kundendatenbank - Leistungskennzahlen - Problem-Management - Problemmanagement - Projektmanagement - Real-Time Analytics - Real-Time Data - Real-Time Notifications - Remote-Monitoring und -Management - Remote-Zugriff/-Kontrolle - Ressourcenmanagement - Self-Service Portal - Störfallmanagement - Supportticket-Management - Third-Party Integrations - Verfolgen von Vermögensanlagen - Vertrags-/Lizenz-Management - Veränderungsmanagement - Wartungsplanung - Werkzeuge zur Zusammenarbeit - Wissensmanagement - Workflow-Management - Zeit & Kosten Verfolgung - Zugriffskontrollen / Berechtigungen - Überprüfung von Vorfällen ... und 6 weitere Funktionen ## Integrationen (62 insgesamt) - Acronis Cyber Protect Cloud - AlertOps - Asset Panda - Auvik - Avalara - AvePoint - Bedrock Data - Bitdefender Antivirus Plus - BrightGauge - Cavelo Attack Surface Management - ConnectBooster - ConnectWise Automate - ConnectWise CPQ - ConnectWise Cybersecurity Management - ConnectWise RMM ... und 47 weitere Integrationen ## Optionen für Kundensupport - E-Mail/Helpdesk - FAQ/Forum - Wissensdatenbank - Telefon-Support - 24/7 Live-Support - Chat ## Category - [PSA-Software (Professional Services Automation)](https://www.capterra.ch/directory/16/professional-services-automation/software) ## Ähnliche Kategorien - [PSA-Software (Professional Services Automation)](https://www.capterra.ch/directory/16/professional-services-automation/software) - [IT-Management-Software](https://www.capterra.ch/directory/10001/it-management/software) - [Help-Desk-Software](https://www.capterra.ch/directory/30008/help-desk/software) - [IT-Service-Software](https://www.capterra.ch/directory/30672/it-service/software) - [ITSM Tools](https://www.capterra.ch/directory/30676/itsm/software) ## Alternativen 1. [N-central](https://www.capterra.ch/software/13803/n-central) — 4.2/5 (253 reviews) 2. [NinjaOne](https://www.capterra.ch/software/165889/ninjaone) — 4.7/5 (298 reviews) 3. [N-sight RMM](https://www.capterra.ch/software/163344/n-sight) — 4.3/5 (203 reviews) 4. [IT Glue](https://www.capterra.ch/software/170401/itglue) — 4.6/5 (342 reviews) 5. [SuperOps](https://www.capterra.ch/software/1017782/superopsai) — 4.6/5 (65 reviews) ## Nutzerbewertungen ### "ConnectWise PSA "Quite the Tool"" — 4.0/5 > **Walt** | *5. August 2025* | Informationstechnologie & -dienste | Empfehlungsbewertung: 7.0/10 > > **Vorteile**: Range of Coverage. It supports the ability to manage a number of categories to create a thorough baseline as a CRM tool. > > **Nachteile**: Redundant submission of same data. It seemed as though it was necessary to submit the same inforamtion a number of times. > > Relatively easy to navigate and submit information. Some questions were not self explanatory and the content requested was not always intuitive. ----- ### "ConnectWise PSA Review" — 4.0/5 > **Danny** | *14. Dezember 2025* | Computer- & Netzwerksicherheit | Empfehlungsbewertung: 7.0/10 > > **Vorteile**: ConnectWise PSA is feature rich. Lots of flexibility with ticket workflow. Asio integration is getting better with new workflows as well. > > **Nachteile**: Too many lurched products that were bolted on and not natively integrated. NOC team doesn’t use the same ticketing system but it is integrated. SOC team doesn’t use the PSA ticketing system at all. > > ConnectWise PSA allows the service department to work seamlessly with each other. Allows for lots of automation through workflows as well. ----- ### "Outdated and complicated configuration but reliable" — 3.0/5 > **Andrew** | *7. Mai 2025* | Informationstechnologie & -dienste | Empfehlungsbewertung: 6.0/10 > > **Vorteile**: It is extremely powerful and can do just about anything you need out of a PSA. It does just work once it is setup and everything integrates with it. > > **Nachteile**: complicated and outdated. It does not feel like a modern platform. there are aspects like pods that you can't control granularly on tickets. > > overall it just works and has what we need. we can rely on it to function day in and day out. It may be a bit complicated and clunky to configure but reliability of it functioning is there. ----- ### "A comprehensive system that requires a major upfront time investment" — 4.0/5 > **Daniel** | *28. Juli 2026* | Informationstechnologie & -dienste | Empfehlungsbewertung: 5.0/10 > > **Vorteile**: The ability to create templates and flows are very helpful for repeated tasks. There are more features than you can be reasonably expected to maintain awareness of. The Ticket management features let you find ticket history grouped by company, customer, and even endpoint. If you have a large team, you can delegate different permissions to them > > **Nachteile**: There are more features than you can be reasonably expected to maintain awareness of. If you have a small team and you are the sole administrator, be prepared to do a lot of work, as there are permissions that must be granted granularly that aren't the easiest to understand. > > I have learned a lot of what this system can do over the years, I know that there is a lot more that it promises that I haven't been granted access to because the owner can't figure out how to grant those permissions. Utilize the support staff early and often in your onboarding to make sure you get plain words to describe how to do what you want. ----- ### "Hate to admit but its actually pretty good" — 5.0/5 > **Verifizierter Rezensent** | *20. Mai 2025* | Computer- & Netzwerksicherheit | Empfehlungsbewertung: 7.0/10 > > **Vorteile**: Very feature rich and highly customizable, you can use this tool to manage a ton of workflows across the company. There is better stuff out there for CMDB, Sales, etc but for service tickets and project management it is solid. > > **Nachteile**: The UI was pretty awful, and it was not the most intuitive for new staff to pick up. Some of the integrations were not very meaningful. ----- Seite: 1 / 13\ Weiter: [Nächste Seite](https://www.capterra.ch/software/107931/connectwise-manage?page=2) ## Links - [Auf Capterra anzeigen](https://www.capterra.ch/software/107931/connectwise-manage) ## Diese Seite ist in den folgenden Sprachen verfügbar | Sprache | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Strukturierte Daten