---
description: Detaillierte Informationen über OneDesk zu Benutzerfreundlichkeit, Funktionen, Kosten, Vor- und Nachteilen aus verifizierten Nutzer-Erfahrungen. Lies Ratings & Bewertungen und entdecke ähnliche Tools dank Capterra Schweiz.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: OneDesk Kosten, Erfahrungen & Bewertungen - Capterra Schweiz 2026
---

Breadcrumb: [Startseite](/) > [Projektmanagement Tools](/directory/30002/project-management/software) > [OneDesk](/software/115614/onedesk)

# OneDesk

Canonical: https://www.capterra.ch/software/115614/onedesk

Seite: 1 / 2\
Weiter: [Nächste Seite](https://www.capterra.ch/software/115614/onedesk?page=2)

> On-Demand-Software zur Erleichterung der Bereitstellung von Services und der Zusammenarbeit bei der Produktentwicklung. Beinhaltet Customer Feedback Management und mehr.
> 
> Bewertung: **4.3/5** von 11 Nutzern. Top bewertet für **Weiterempfehlungsquote**.

-----

## Übersicht

### Wer verwendet OneDesk?

Projektmanager, Produktmanager, Kundendienstmitarbeiter, Helpdesk-Mitarbeiter in allen Bereichen, die eine Zusammenarbeit dieser Teams erfordern.

## Kurzstatistiken und Ratings

| Metrik | Bewertung | Detail |
| **Gesamt** | **4.3/5** | 11 Nutzerbewertungen |
| Bedienkomfort | 4.0/5 | Auf Basis der Gesamtbewertungen |
| Kundenbetreuung | 4.1/5 | Auf Basis der Gesamtbewertungen |
| Preis-Leistungs-Verhältnis | 4.1/5 | Auf Basis der Gesamtbewertungen |
| Funktionen | 4.5/5 | Auf Basis der Gesamtbewertungen |
| Empfehlungsprozentsatz | 90% | (9/10 Weiterempfehlungsquote) |

## Über den Anbieter

- **Unternehmen**: OneDesk
- **Region**: Montreal, Kanada
- **Gegründet**: 2008

## Gewerblicher Kontext

- **Startpreis**: $ 11.99
- **Preismodell**:  (Gratis Testen)
- **Zielgruppe**: Selbstständig, 2–10, 11–50, 51–200, 201–500, 501–1'000, 1'001–5'000, 5'001–10'000, 10'000+
- **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop), Android (mobil), iPhone (mobil), iPad (mobil)
- **Unterstützte Sprachen**: Chinesisch, Dänisch, Englisch, Französisch, Griechisch, Italienisch, Niederländisch, Norwegisch, Portugiesisch, Portugiesisch, Portugiesisch, Russisch, Schwedisch, Spanisch
- **Verfügbare Länder**: Amerikanische Jungferninseln, Argentinien, Australien, Belgien, Brasilien, Britische Jungferninseln, Bulgarien, Chile, Curaçao, Deutschland, Dänemark, Estland, Finnland, Frankreich, Griechenland, Grönland, Guernsey, Irland, Island, Israel und 36 weitere

## Funktionen

- Abrechnung & Rechnungsstellung
- Aktivitäts-Dashboard
- Alerts/Escalation
- Aufgabenmanagement
- Automatisiertes Routing
- Berichterstattung / Analyse
- Berichterstattung / Projektverfolgung
- Berichterstattung und Statistik
- Budgetierung/Prognosen
- Budgetmanagement
- CRM-Systeme
- Dashboard Software
- Feedback-Management
- Filesharing
- Fortschrittsverfolgung
- Gantt-/Zeitstrahlansicht
- Ideenmanagement
- Kundendatenbank
- Makros/Antwortvorlagen
- Mehrere Projekte
- Meilensteinverfolgung
- Multi-Channel-Kommunikation
- Portfoliomanagement
- Priorisierung
- Problemmanagement
- Projektmanagement
- Projektplanung
- Projektplanung/Terminierung
- Ressourcenmanagement
- Self-Service Portal
- Service Level Agreement (SLA) Management
- Third-Party Integrations
- Veränderungsmanagement
- Werkzeuge zur Zusammenarbeit
- Workflow-Management
- Zeit & Kosten Verfolgung

## Integrationen (16 insgesamt)

- Box
- Dropbox Business
- FreshBooks
- Gmail
- Joomla
- Mailchimp
- Microsoft 365
- Microsoft Azure
- Microsoft Outlook
- Microsoft Teams
- QuickBooks Online
- Salesforce Sales Cloud
- SharePoint Azure AD Connect
- Slack
- WordPress

... und 1 weitere Integrationen

## Optionen für Kundensupport

- E-Mail/Helpdesk
- FAQ/Forum
- Wissensdatenbank
- Chat

## Category

- [Projektmanagement Tools](https://www.capterra.ch/directory/30002/project-management/software)

## Ähnliche Kategorien

- [Projektmanagement Tools](https://www.capterra.ch/directory/30002/project-management/software)
- [Help-Desk-Software](https://www.capterra.ch/directory/30008/help-desk/software)
- [PPM-Software](https://www.capterra.ch/directory/30862/project-portfolio-management/software)
- [Product Roadmap Tools](https://www.capterra.ch/directory/30864/product-roadmap/software)
- [PSA-Software (Professional Services Automation)](https://www.capterra.ch/directory/16/professional-services-automation/software)

## Alternativen

1. [monday.com](https://www.capterra.ch/software/147657/monday-com) — 4.6/5 (5726 reviews)
2. [Wrike](https://www.capterra.ch/software/76113/wrike) — 4.4/5 (2887 reviews)
3. [Asana](https://www.capterra.ch/software/120550/asana-pm) — 4.5/5 (13547 reviews)
4. [Planisware Enterprise](https://www.capterra.ch/software/72483/planisware) — 4.2/5 (3 reviews)
5. [ClickUp](https://www.capterra.ch/software/158833/clickup) — 4.6/5 (4561 reviews)

## Nutzerbewertungen

### "A project management solution" — 4.0/5

> **Flor** | *10. April 2023* | Computer-Software | Empfehlungsbewertung: 10.0/10
> 
> **Vorteile**: One of its advantages is its convenient price, lower than that of similar products. Another is that it has a great customer support team, which solves problems in 99% of the time.In addition, thanks to the customization it offers, its use can become faster and easier.
> 
> **Nachteile**: One thing that sometimes interrupts the workflow is updates, which are frequent but necessary. Also in the free version its functions are limited, so it is recommended to purchase a plan, anyway it is cheap.
> 
> From my experience, the price-quality ratio is well above that of its competitors, being favorable for small and medium-sized companies.

-----

### "Flexible Application with a Strong Feature Set" — 5.0/5

> **Christine** | *8. November 2023* | Informationstechnologie & -dienste | Empfehlungsbewertung: 10.0/10
> 
> **Vorteile**: We are a small but complex organization.  OneDesk has been able to hit the mark on almost all of our issues which we never expected "out of box" with any system.
> 
> **Nachteile**: We allow our users a lot of autonomy.  We are looking forward to some more granular security for more variation between a "regular user" and an admin.  We have seen positive updates on this already.
> 
> We were very pleasantly surprised.  I was concerned that we would have to go with one of the "big box" products so we could hire a consultant to customize and implement. We have recently expanded from using almost exclusively for product development to open up the system to our billable business and help desk management on our own.  The team on their chat is incredibly knowledgeable about the product and they are very responsive to enhancement requests.

-----

### "A complete project management application" — 4.0/5

> **Verifizierter Rezensent** | *21. Oktober 2023* | Finanzdienstleistungen | Empfehlungsbewertung: 7.0/10
> 
> **Vorteile**: It's similar to having two applications in one, where you control projects and customers via tickets to keep customer service in order.
> 
> **Nachteile**: The cost is high if you pay on a monthly basis. It is also difficult to communicate with

-----

### "User review with one year of use" — 5.0/5

> **Magaly** | *12. August 2023* | Textilien | Empfehlungsbewertung: 9.0/10
> 
> **Vorteile**: It is like having two applications in one, where you can manage projects and customers through tickets to keep a correct order in customer service.
> 
> **Nachteile**: It requires adjustments by users at the time of upgrades, and the cost with similar could be taken into consideration for small businesses.
> 
> In general terms, it saves work by having two important functionalities in the same software.

-----

### "Review of about a leading management software" — 4.0/5

> **Gabriela** | *11. Juli 2023* | Computer-Software | Empfehlungsbewertung: 9.0/10
> 
> **Vorteile**: Its main advantage is that it is a software that groups different functionalities, that is to say, it is as if they were 5 softwares in only one. This improves the workflow and uses time efficiently.
> 
> **Nachteile**: It is a software that makes your company dependent on the modifications that One desk proposes; however, there are also advantages to be noted there, such as regular improvements and updates to avoid errors and/or solve bugs.
> 
> In my personal experience, for the management of a medium-sized company, it has a positive influence. For small companies the cost should be assimilated.

-----

Seite: 1 / 2\
Weiter: [Nächste Seite](https://www.capterra.ch/software/115614/onedesk?page=2)

## Links

- [Auf Capterra anzeigen](https://www.capterra.ch/software/115614/onedesk)

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