Jitbit HelpDesk

"Fantastic Self Host Helpdesk"

Vorteile: The pricing model for Jitbit self hosted makes the product exceptional value for money, made even better by the license being perpetual.
With the backend being SQL this also allows for database level backups to be taken and managed, as well as 3rd party integration at database level.
The interface is clean, and simple to use both from a tech and end user perspective. Unlike other helpdesk software on the markets the message thread is clean and easy to read.
There is also a well build mobile application available.

Nachteile: The reporting element of the helpdesk software is somewhat lacking in the number of reports which can be generated. These reports are also very rigid and allow little customisation.

"Jitbit - The best Bang for the Buck!"

Kommentare: Jitbit has provided me clear viability into my current workload for my team.
I am now able to create a strong business plan to grow my department, delegate the work efficiently , and allow me to interact with other lines of business without interrupting my day to day operations.

Vorteile: Flexibility, speed and ease of use are what make this software the premier application for a Web based HelpDesk. There is hardly any delay when waiting for a ticket to come in, and with a robust rule structure you can quickly get the ticket to the right support rep with minimal downtime or delay for the user.

Nachteile: There's not a lot because every time I find a challenge or a missing feature, the Jitbit team is quick to review and address it.

"Worst Customer Service"

Kommentare: Worst customer service ever, The App doesn't work. Please keep your money. You will never get this to work on your own, and they offer no help at all.

Vorteile: Nothing, It didn't work

Nachteile: It doesn't work

"Easy IT ticketing"

Kommentare: It is great ticketing system, that gives us the full visibility of IT workload.

Vorteile: Enterprise-class helpdesk app, so many features... Love the automation module, we use it to manage our SLA rules and automatic notifications.

Nachteile: No integrated facebook messaging support, but we’ve managed to connect via the API. Everything else is OK.

"JitBit is the next big thing!"

Kommentare: If you can't tell, I love Jitbit. You will see your ROI in less than a year. Partly because the investment price is very low, and the tool is so solid. You will never hear a new employee tell you that they don't know how to use it. Their support is great. The UI is beautiful. They truly understand the space they are in, and they know what their competitors are lacking. Keep it up guys!

Vorteile: Fantastic interface. It reminds me of a system that has all the strengths of Zendesk, without any of the weaknesses.It's easy to use, easy to read, and you can teach a new employee to use it in a day. There's no point in stating the value of a ticket management system, because JitBit has all the benefits of the bigger/more expensive competitors. If you are talking to multiple companies, ask their sales person what they offer anything that JitBit doesn't... I guarantee they will answer, and I guarantee that answer is a lie. JitBit is young, and stomping the competition. Jump on while the price is low!